Customer Reviews for Austin Boats & Motors

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Austin Boats & Motors

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Scott L. on

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The guys that started the rental process the morning were very helpful, knew their business and assisted me getting out on time, great job. Checking back in was easy and overall a good experience

Kim M. on

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The A/C in the truck did not work... It was a horrible rental and we didn't even receive discount or refund.

CHAD B. on

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Gerald B. on

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It’s utterly ridiculous to charge a customer over $7 for returning a truck when it’s 1/16 short and yet give NO credit for returning with more fuel. Either way, the customer loses. Never again will I waste money with UHaul!

DANIEL D. on

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JOHN S. on

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These folks were friendly and helpful. Thanks, guys

Patricia D. on

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Super nice people and great location!

brandon T. on

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Returned the tank just as full as I left it and get charged. Drove 43 miles and added 6 gallons to the tank. I guess the truck gets way less than 7 miles a gallon.

Michael M. on

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I’m a 70 yr old somewhat disabled, was told to just drop the trailer in back with other trailers , had a extremely difficult time getting the trailer unhitched from the ball , Finally able to shout out to a employee in far part of yard for assistance He also had difficulty getting connection separated but after several attempts was successful. Recommend that Uhaul personal Always assist customers during drop off

CARL D. on

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I don't need a trailer often, but the next time I do, I'll visit the friendly, professional staff at Austin Boat and Motors U-Haul.

Clint S. on

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Cannot recommend the online reservations. This is 3d time I've reserved at a specific location & confirmed the night before, only to arrive for pick & find that equipment location was changed.

Barry W. on

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Joseph S. on

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BILL B. on

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Jeff P. on

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JOHN B. on

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Dropped trailer off after hours.

Christopher C. on

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alan M. on

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We had NO idea where to u hook. Found it ourselves, did it all ourselves and had to ask a mechanic outside where the office was. Once in the door, arriving 40 minutes past our turn-in time, they charged us for an additional day. They did credit us, so they said but we have yet to see it. A friend recommended we use Penske as UHAUL has been a pain in the neck. Very dissatisfied customer.

Rodolfo G. on

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Alejandrina E. on

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barbara S. on

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The drop off was handled in a very fast and friendly fashion

Pradeep K. on

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Dana B. on

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Peri K. on

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Charles B. on

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The trailer I rented had a low tire on it and the right turn signal did not work when I rented it. I put air in the tire but by the time I returned it it needed air in it again. I will say that the people at this location were extremely nice and helpful as far as hooking up the trailer and getting me on my way. I have no complaints about the staff. It is just the trailer was not in the best condition. Also the lack of trailers to choose from could have been better. All I needed was a small trailer but I would have had to drive about 18 miles to get it. I would like to see the smaller trailers available at this location.

Brett S. on

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Nichole H. on

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Well we were told we could keep the truck for additional time for a fee, our housing fell through so we were like ok I guess it is good we can keep this then, and then a super bitchy lady called the morning it was due from the call center to tell me absolutely not and the people at Austin Boats and Motors don't know what they are talking about. They must have this truck ready for the family at 4 p.m. in Eugene Oregon at the Santa Clara place. I was fairly pissed and still am since my truck was NOT ready for me at the agreed upon location but one that didn't open until after my movers would be at my house under a mile from my agreed upon location. Someone could have drove it over!!! Then I had to drive to the next town over to get a truck. Causing us to lose our time finishing up boxing our frequently used items. So we had to pay our movers for more time. Because of the truck debacle I had to pay movers to move into a storage facility and buy one of your "circular" locks. It has been a rough, bullshit experience, but more a systemic issue, not just the Austin Boats and Motors Facility. I hope someone reads this because my company paid for the move and I am forwarding this to them.

Cyndi C. on

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I often rent Uhauls, this is by far the best location to rent from. They are very responsive, and easy to work with. Choose this location even if it is farther than others!

John I. on

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Taylor R. on

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The van seats were covered in dog hair, the floor was filthy and it smelled like dirty dogs inside.

Joseph D. on

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