Customer did not leave a comment.LAKISHA K.
Customer Reviews for Auto King
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trashy place, sorry representative. I was late because he was still waking up. Seedy area. Also, why are you charging me for fuel when I brought it back with the same amount of fuel it had. I need to be refunded that fuel charge. U Haul is terrible!!!!!!!!!!!!!!!!!!!!!!!!Jose H.
Reserved a truck and they gave it to somebody else. Corporate got involved and helped get us a bigger truck.Robert K.
The system was down all morning, which made it impossible for me to pick up my reservation at a location that was not a U-Haul direct store. So I had to drive 6 miles out of the way to go to a U-Haul store to get my reservation printed out to bring back to the pick up location because the U-Haul location had no trucks. My U-Haul truck was almost left empty on gas. With only a few miles until empty. So I had to go straight to the gas station to fill up wasting even more time. And on top of that it smelled like people have been smoking weed in the truck right before I got in. So I had to drive around a truck all day the smell like weed. Aside from all of those things My experienced was average. And I got done what I needed to get done.Aaron D.
A sign where the office isBerice J.
I picked up the truck and it had about Thirty Blankets waded up and thrown on the floor. Blankets I did not order. Second I order a dolly and they did not have one. They did not check my License and verify who I was. I received NO Paper work. They handed me four Keys sets of keys to go out an check which set was for the right truck. Because of the blanket's I got charged a $25 cleaning fee for the Blankets not being folded upon returnDavid V.
Customer did not leave a comment.Emmett A.
My original rental was in Dallas, I reserved the equipment in line, and was given a substitute without my approval. And the nearest location that had the trailer I needed was 36 miles away. Changing my rental location to the place that had what I needed or not accepting my reservation for the original location would of save me from driving over 50 miles before just to get a trailer. Albert Rhone Pleas call meAlbert R.
Customer did not leave a comment.David L.
Don't damage the vehicle when connecting the trailer, then don't deny it - I was standing right there. Clean the inside of the trailer. Have a printer available so you can actually check in/out the unit - rather than having U-Haul call several times because you didn't submit the paperwork. Overall, U-Haul should take the franchise away from this dump - it was a hell-hole.Mark B.
Best uhaul service I've ever hadJacob C.
Customer did not leave a comment.Leonardo A.