I reserved 24 moving blankets and 2 furniture dollies with the truck. About an hour before I was scheduled to pick up the truck, a person called me and said that he only had 12 moving blankets and 1 furniture dolly. I had to buy additional moving blankets and another furniture dolly. Not only did this cost me money, it cost me time and delayed my departure by over an hour. Moving is already stressful and this made it even more stressful as I had to find a store with these items. Very disappointing service from UHaul.Darryl H.
Moving Truck Rental in Fort Worth, TX at New Quick Way Mart #2
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Fort Worth, TX 76110
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- 3.0 Average Customer Rating
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The truck smelled like a homeless person camped out in it for a week. It had sticky spilled soda all over the console and seats. It had dirty socks and a used face mask still in it. Marked the gas tank full but it only had 3/4 tank. I took a picture of the gas gauge with the mileage and showed it to the return location and they fixed it.Ty M.
The place I dropped it off at charged me with fees even though I proved it to him ! Will be disputing, not nice.Tyler D.
Please make sure the individuals at the actual location are happy about their lives.DAVID MARSHALL Z.
Neither my wife, nor my son could understand the young man on the phone. When I arrived I found out why...his cell phone was also his wristwatch. But in fact I couldn't understand him very well in person. He marked the fuel at 7/8 but in reality it was at 5/8...a few gallons difference in that big tank.Jeffrey M.
Don't drop off here. This location is in a very rough part of town, with people waiting for offers for work in front of the key drop box. Not a very welcoming environment to return a U-Haul when people are approaching you asking for money or work.Garrett M.
not a very inviting locationGary W.
Just a tough area.Lawrence W.
Drug addicts laying on the ground outside. Just inside the front door blocking the entrance is a belligerent man with no mask reeking of alcohol who can't stand up demanding that EMS come. Store employee with no mask is standing next to this man blocking the entrance. In the back of the tiny store is a video slot machine which a woman is gambling on with her son who looks about 8. Took 30 minutes to check me in, asked me all the questions I had already answered online, couldn't find the keys, asked me to pay even tho I had already paid. While I wait various people with no masks keeping coming and going all buying beer (at 9am), some shouting at the belligerent homeless man at the door telling him he doesn't need EMS. Finally get to the parking lot. Every truck has day laborers lounging on the bumpers. Find my truck, take it, turns out the additional blankets I paid for weren't included.Nicholas W.
Took too long waiting on U-Haul information to load in their computer, which didn't appear to be the representatives fault. This location was a convience store & I had to ask to be assisted. The employee was NOT busy when I arrived!!!JAMES S.
Attendant rude and acted like we were a bother. Bad area of town and unclean premises. Never emailed the receipt as was requested.Rick W.
I was there 2 hrs.. got charged 3 or 4 times NOT including the correct one! 2 which are still there for 3 more days they say! ?? They were rude and couldn't answer any of my questions. I repeatedly kept telling the guy I was charged, he wouldn't listen and said I was being rude! Go figure.. he even kept talking over me to your reps saying it!. Didn't leave till about 4 when my reservation was at 2:15. He's calling the next morning around 10.. left a vm asking will I be there at 2 for "another customer" ?? are you kidding sir?!! There were roaches and other bugs in the back! There was not really any gas.. It was low already but as soon as I cranked up and started driving the gas light came on, I had to take a pic..I was in shock! The truck drove horrible and I was charged for another day of insurance not knowingly.. I will absolutely NEVER go back there!! Stress of moving is enough.. this added more and made my day horrible! If they can't serve your faithful guests.. they shouldn't have your trucks!correnth B.
This location feels unsafe (in the hood).Charles R.
You were GREAT!!!june B.
Started off great. Both of the gentleman helped me find a deal that would save me money. However, I was told I would get my deposit back instantly. Got to the place to drop off and after waiting 20 minutes with Uhaul customer service over the phone he tells me two days before I receive deposit back. Hunh? Note: I needed this hundred dollars as it is budgeted for my food. Two days later, still no deposit. Call Uhaul Customer Service and the lady tells me 3-5 days. Now that is three different time frames I have received over three days. Pros: Clean/improved trucks. Nice employees. Cons: False advice/information. One thing you don't do is play with hard working peoples money. You don't know if they have kids or what.Darius W.
This location appears to be in a rough part of town.Matt K.
The location was in a bad part of town. Had I known it was such a bad place I would driven to the next available locationGary R.
Not in the best area. Lot's of homeless there.Ashton S.
It was in a bad place (run down 7-11) it was very scary and the homeless people there scared us We will not go to that location any more. Can't u hall provide an office not a liquor store for business???John L.
The vehicle had not been cleaned and the windscreen was very dirty. The U-haul rep appeared to be over-worked but was quite pleasant and helpful. The transmission needs to be checked for shifting at low speeds.James K J.
This location was TERRIBLE! I do not recommend anyone go to this location without some type of protection and another person (or 2). There were people doped up on drugs walking in the convenient store that the truck has to be dropped off to. Loiterers surrounded the building and anyone would feel very uncomfortable going to this location!Blake T.
1) Send them to a facility closer to their moving location. This was a little open front store. It was not in a very safe area of town and day workers looking for jobs kind of mobbed us at first. 2) Clean truck thoroughly. There was a handband in the passenger seat and stuff on the floor over there. Since I was the only one in the truck, it didn't bother me but it still should not have been thereclaudia M.
Keep the street people out the way had to wait like 30 to 40 min before I could go to many drug dealing at this place was scared to even go outside the place right in front of me I hope they don't come after me cause of this I'm sorry it's the truth I feel like I was in a bardebra T.
This drop of location was in a bad areaJeanell N.