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Humbat Malikzade
Customer Reviews for Auto Lux Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super convenient and friendly service. Will use again.
jewel tuckerThis location is very difficult to get in and out of with larger vehicles. Due to this, the employee pulled the truck out onto a narrow street and blocked traffic in both directions. I was unable to inspect the vehicle or ask any questions before having to drive off while being honked at. Once I was able to pull over, we found the vehicle was filthy. There was spilled drinks in the cab and the cargo area was not swept out. There was dust, random trash, and even broken glass. Dropping off the vehicle was just as nerve-wracking. I would suggest finding a different location if possible.
Christopher SuricoThank you.
Cristina ReyesAmazing!!!!
kathy lucienNice guy, very professional and helpful
Paige SandersonNothing the van was good and ready to go. It did have a low tire sensor that did go off, that I wish they would have mentioned. But overall great experience.
Peter FluetThey were efficient, understanding and flexible. Sometime moving comes with hiccups and it’s so appreciated that they understand. Thanks again!
Mark PrendergastExcelente service
CARLOS DELAROSAI needed to rent a van last minute to move a large mattress and wardrobe. Auto Lux Rental was accommodating, incredibly pleasant, and easy to navigate. I would definitely return here to rent a vehicle- hands down.
Robert TerryAuto Lux is quick, efficient, and excellent and kind customer service. Will use their services again next time.
MONICA SANTANDERClean your vehicles!
Chase KantorThere experience was fine. The only problem with the location is that there is very limited all-day (or for even more than 2 hours) street parking nearby and also no nearby private parking lot or structure. So that makes this location difficult for an individual user. There is also no easy, legal place to return vehicles late in afternoon or after hours.
John LorickAll was excellent. Thank you
Tony CavalleroVery friendly and courteous
Max SaidiMaybe put a note on the door when you are returning to the office.
MONIQUE HOWARDIgor and Eugene and crew are fantastic. Have been there repeatedly and always a great group. They really take care of you with time and quality in reason. - Jarrod browning
Jarrod BrowningNot much to improve. It’s a Great and organized service rental with quick and knowledgeable staff. Thank you
Vincent DroughtonEverything is perfect Igor is the best quick and direct
ROMUALDO VENERACIONHard to find this location even with the help from Mapquest. . It's a box in a wall. Hard to tell you arrived to a U-Haul location. Small store front on Highland. Not just that, i had to drive to the back where it was no better to find it. Returned trailer in less than to 2 hours where I paid for 6 hours. It clearly said on the trailer there is discount of trailer is returned early. NO DISCOUNT WAS OFFERED WHEN I ENQUIRED!! Mind you I wanted to rent one in Glendale, CA but instead I was asked to go to one out of my way where I spent more time, gas and energy.
Dertad HairabetianThese guys are great and very efficient. They check you in quick and check you out quick. They are my go to location
Yesenia ReyesResolve warning lights on dash for tire pressure
norman fearringtonOutstanding service. Will use them again.
Gary WestphalGood!
Cherif MansourHighly recommend this place!! Great customer service as well!!
Dorell TillmanService was friendly, attentive, and extremely professional! I will recommend this location to all of my family and friends! Thank you for everything!! My move was way less stressful because I did business with Auto Lux
Alexis HarrisTruck was not ready at reservation time, had to leave and come back later. Truck was disgusting inside and very dirty. Steering wheel was sticky, had to wipe it clean just to drive well. The front cab and rear had dirt everywhere. Truck definitely needed maintenance as the check engine light would periodically turn on, oil pressure /temp would fluctuate drastically, the truck would stall/rev randomly, did not feel safe especially on the highway.
Sean ThomsonDo not go to this location! The drop off process was a nightmare
Carlos AguirreSorry I couldn’t keep until the morning! I realized I have to leave for work @8 and you didn’t open until 9. Thank you for everything, I’ll be back to this location anytime I need a truck!
ASHLY VALENZUELAHelpful, fair policies.
Tauriac Di CioccioBattery of the truck was dead, had to call friends to jump the truck, twice. Went back to the shop, been told I would get a refund. Paid the full amount. Owner didn’t see any problems with the situation.
Hugues BarbierThe drop off was in an extremely small street. Very difficult to navigate with a large truck.
Dan ClantonIgor and Andrew are top-notch professionals. Thanks again!
DENA DERAKHSHANI am extremely dissatisfied with the service I received, which I consider to be the worst I have ever experienced in the US. The staff involved, namely Igor, Mikhail, and Eugene, all from Ukraine, demonstrated: 1. Unprofessionalism 2. Unfriendliness 3. Disrespect Their demeanor was noticeably angry and resentful. Additionally, they hung up the phone during a call, which was particularly unacceptable. I am compelled to express my disappointment and hope for prompt attention to this matter.
Nikita GusevReally superb service.
Garth TwaIgor helped us and he was the best. I know exactly where to go from now on. - alex
Alex BlattEasy pick up and drop off, staff very friendly and helpful. Highly recommend
TRACI SILERThe truck seemed to have possible transmission issues but we were on too tight a schedule to ask for another truck. My friend driving is a mechanic and said it was taking more effort than it should have to get any kind of highway safe speed. A couple times the truck struggled to start so there's definitely issues that need to be addressed. We rented from a non uhaul location so not like other trucks were available so we took our chances and thankfully got the move done. We couldn't believe that truck was even being rented out. Very stressful
James JohnsonAmazing service!
paola balmoriI was totally satisfied, thank you. All the best Sasha
Sascha RistovskiThe team at this location has been great and very accommodating. They are quick with checkin & checkouts. Very friendly as well. My go to
Yesenia ReyesA photo of the storefront on Google maps might be helpful. Otherwise great service super efficient 10/10
Dino PenavaFast pickup, easy dropoff
Flavius PopanThe ppl working there were nice. The location is terrible and filthy. The truck was on E when I got it. The truck was so filthy!
lisa JorgensenSuper easy, nice, accommodating great experience.
Jason DillIgor was great in helping us with the entire rental experience.
Fredrick WardnEasy in, easy out, no issues at all. Will rent from this location again
Luke DanielsonThey provide excellent customer service and where very welcoming. It’s conveniently located, and I’m definitely coming back if I ever need another uhaul.
Susana VaughnVery quick and easy to get the vehicle. The people there were nice and really efficient. I would come back.
SHANI OSBORNEEverything went well.
barry mcdanielsIf there is a limit on mileage for a one way trip, this should be told to the customer. I was not informed of this and had to pay extra when I dropped off the truck at the second location.
CHRISTINE LEEHANI think just goo service. Thank s
Raissa I vanovskayaThey made it super easy and very friendly and professional. The movers were amazing, fast, and great people!
Raul MaldonadoCargo van needs cleaning, poor customer service
Che Wei ChangI noticed that I was overcharged for $25.00 for cleaning the truck. that was not correct. Because I only transferred a clean motorcycle. I called the man in charge and he promised me that he is going to credit that amount to my account. Thanks for the follow up it is good for your business. Thanks!!!
Namat SaidiAlthough we reserved our truck in a nearby location, we were notified a truck was not available once the pick-up date arrived. We were sent much farther away & had to deal with not knowing if this location would have the truck until the last minute. Very nerve racking since I had hired a helper to load my moving boxes into the truck. I-Haul has a very bad system.
Jessica WeingartenThe side mirrors NEED to be adjustable. It’s so dangerous to have them fixed like that, I couldn’t adjust at all and it was not good
Taylor FauntleroyThe office (owner?) was great. The location is fantastic.... a real gem in the city. The van passenger window was broken, which was annoying.
JASON VOGEL