Customer Reviews for Auto Outlet
(U-Haul Neighborhood Dealer)

54 reviews

613 Hwy 45 S   Fairfield, IL 62837

(618) 842-4053

Location Hours

  • Monday:
    9:30 am - 12 pm / 1 pm - 3 pm
  • Tuesday - Friday:
    9:30 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 1 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(618) 842-4053

613 Hwy 45 S
Fairfield, IL 62837

Services at this Location:

Location Hours

  • Monday:
    9:30 am - 12 pm / 1 pm - 3 pm
  • Tuesday - Friday:
    9:30 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 1 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly. Easy check in.

Paul C. 
Rating:
5.0

No changes. Entire experience was excellent

SHAREIKA H. 
Rating:
3.0

Customer did not leave a comment.

Marie C. 
Rating:
5.0

Customer did not leave a comment.

GARY I. 
Rating:
5.0

Customer did not leave a comment.

TERESA B. 
Rating:
3.0

The location in Fairfield was alright, but I am frustrated with the Decatur, IL location because that is where I originally reserved to pick up my truck. I got a call the night before picking up my truck about the Decatur location not having my moving truck. My frustration is that I was given such a short notice about my moving truck not being available, but also the only solution was for me to drive 2.5hrs to a different location. I asked if there was any location closer or any location in the St. Louis area and I was told no. I also asked if someone could drive the truck to Decatur and I was told that was not an option. Overall, I was not happy with my experience after planning 2 weeks in advance.

Jacob S. 
Rating:
5.0

Great people treated me like family

ELDON B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN F. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B. 
Rating:
5.0

Customer did not leave a comment.

Colin D. 
Rating:
5.0

Using your smartphone is awful. No customer interaction.

RYAN P. 
Rating:
5.0

Customer did not leave a comment.

Jayson M. 
Rating:
5.0

Customer did not leave a comment.

AMY B. 
Rating:
5.0

The fuel part of returning your vehicle needs work. I was charged extra because the slide gas part is flawed

RYAN P. 
Rating:
5.0

Very friendly. Super happy there is now a uhaul so close.

Adrienne T. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Nothing, both guys working at this location where are nice and helpful and very friendly.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Wesley T. 
Rating:
5.0

Very helpful and easy to work with. Very accommodating.

JAYSON M. 
Rating:
4.0

Very helpful and accommodating.

JAYSON M. 
Rating:
4.0

This is the second time I have rented from them in recent weeks. The process is always very smooth, the equipment is in good shape, the staff is very courteous and helpful, and the service is excellent. But no one working there EVER has on a mask, despite the raging coronavirus pandemic. Unfortunately not wearing a mask is common in their area, but that does not excuse it.

Eric F M. 
Rating:
4.0

Lot is small, but small town

BARRY C. 
Rating:
5.0

Customer did not leave a comment.

courtney S. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
5.0

My pick up location and experience from Auto Outlet, in Fairfield Illinois was simply wonderful. They even helped me after I had arrived to my destination... when my uhaul drop off location wouldn't. The guys at Auto Outlet in Fairfield are with utmost professionalism, all awhile truly caring about you! They not only made my move possible, but they also made it comfortable.

Sean H. 
Rating:
5.0

Nothing everything was fine

NICHOLAS E. 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS M. 
Rating:
5.0

TWO THUMBS UP!

DORIS S. 
Rating:
4.0

Customer did not leave a comment.

Tina M. 
Rating:
5.0

I was so surprised to see how immaculate and inviting the shop was - it was more like a coffeehouse than a vehicle rental shop. The man who helped us was professional and really helpful, and even pulled the truck out for me. Overall, it was the best experience with a Uhaul rental that I've ever had.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

KEITH S. 
Rating:
5.0

Customer did not leave a comment.

Diana M. 
Rating:
2.0

Inside of trailer was clean, outside of trailer not so much. There were several cars that had to be moved in order to get to the trailer. This delayed me, no apologies offered for the delay. No thanks for your business stated but then when the guy in charge spoke, he walked several feet in front of you with his head turned to the side as if this would help his voice to carry, so maybe he did, but it couldn't be heard. I got the impression I ruffled his feathers and he reacted instead of responding as a professional. I am very grateful for Ted Marshall working me and getting me this trailer on short notice and at regular price. I hope you know and recognize Ted's great customer service. It keeps me coming back for rentals.

Betty H. 
Rating:
5.0

Customer did not leave a comment.

TAMMY Y. 
Rating:
4.0

Trucks that have cruise control for out of town/long hauls. Mobile pickup did not work it made me go into location.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

The dealer in Fairfield, IL went over and above to make sure it was an easy rental. He went the extra mile to ensure my needs, he deserves a bonus

Stephen L. 
Rating:
5.0

Daniel was friendly, informative, and professional!

DENNIS K. 
Rating:
5.0

Great Place!

jackie K. 
Rating:
5.0

Customer did not leave a comment.

HANNAH V. 
Rating:
5.0

Some savage left ashes in the ashtray. Cruise control would have been nice. How about having the customers pick it up with a full tank and return it with a full tank? Kinda stupid doing it they way you are now.

Brian C. 
Rating:
5.0

None

Gary R. 
Rating:
5.0

Customer did not leave a comment.

servando P. 
Rating:
5.0

Great Customer Service!

DONNIE L. 
Rating:
5.0

Customer did not leave a comment.

Jessica H. 
Rating:
5.0

Customer did not leave a comment.

jessica H. 
Rating:
5.0

Customer did not leave a comment.

Jane B. 
Rating:
5.0

Customer did not leave a comment.

NIKKI C. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Very nice and polite man checked the trailer in and ask the person that called for his number to call back in a few minutes. Nice business man.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

SCOTT P. 
Rating:
4.0

Had to have help doing the paperwork, this was the worst part! Would have liked to have been reimbursed for the 3/4 tank of gas left in the truck.

linda C. 
Rating:
5.0

Daniel at Auto Outlet was very helpful and knowledgeable about the u-haul equipment that we needed to facilitate our move. He was patient with our many questions. We would highly recommend Auto Outlet and Daniel.

RALPH W. 
No reviews have been submitted for this location.

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