Customer Reviews for B&T Tobacco

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of B&T Tobacco

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Dwight B. on

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Customer did not leave a comment.

Marian A. on

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The neighborhood was sketchy, but the employee was good

Antonio Z. on

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Customers services was terrible ???? the store guy was rude ???? nextime, I prefer renter budge

John H. on

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I really liked the self-evaluation of the truck through the app. Good job!

Harold D. on

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Customer did not leave a comment.

Jeremy N. on

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I specifically arranged to have an online pickup and when I went to get the truck, there was no key in the designated place. I had to wait while the owner of the location drove there and without any explanation or apology, was simply handed the key from the store itself. What was the point of even doing an online pickup? This whole ordeal set us back for over an hour on an already stressful and time sensitive day. Thanks for nothing.

John E. on

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A/C was broken in the U Haul. Only blew from defrost. Also person at location was rude and not helpful at all. The times they had for pick up were either early in the morning or late at night. Man said they did that on purpose and didn’t want to switch my reservation to in person.

Mark S. on

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Customer did not leave a comment.

DAVID E. on

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Transaction handled very efficiently and accurately by office staff.

Thomas M. on

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Very difficult to find as the business had moved. Very poor signage. No one answered the local phone number provided.

sierra B. on

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Customer did not leave a comment.

Eric P. on

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B&T Tobacco sign is still on the old location as well, made the store more difficult to find.

Richard M. on

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The experience was pretty seamless. Cannot think of any major recommendations.

Seve G. on

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Customer did not leave a comment.

Timothy S. on

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Location was a vape store, and didn't sell any moving supplies like boxes/tape

Steven M. on

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Alwyn L. on

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James-Paul C. on

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Daniel G. on

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I did not interact with any at this location. It was only a drop-off site.

Carla L. on

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I wish I had this location online. I live around the corner but this location never came up online. I thought it was out of business.

Kenneth B. on

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Check people out immediately and it will cut down on confusion.

Brandon B. on

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This location felt unsafe. It was a tobacco shop that sold drug (“tobacco use only”, as if we don’t all know what that means) paraphernalia and there were many people loitering outside each time I went there. The attendant was completely enclosed behind glass, and we had to transact business through a tiny window. I would definitely NOT recommend anyone use this location.

Anthony L. on

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Excellent Customer Service ???? Will definitely be going back for my next move, fast and affordable I recommend this location to anyone needing a truck fast....

Alejandro M. on

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Location wasn’t great. Took me a while to find it and it wasnt at all clean or convinient. The guy who did the paperwork knew what he was doing and was nice. Other than that, all came out pretty well.

Emily S. on

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Customer did not leave a comment.

Mark M. on

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B&T Tobacco in Durham is pretty seedy. The guy behind the counter asked me if I had returned it gassed to where I had picked it up. I told him "Yes." and he didn't check. The gas was 3/4 full - I had just gassed up across the street and then you guys whacked me for another 11 bucks as you indicated in your email/final bill that it wasn't at 3/4's. Not true! I imagine this is a nice little cash cow for you guys to nick everyone for a bit of gas money to the point where it's not really worth fighting on the customer end.

BENITA A. on

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Customer did not leave a comment.

Audrey B. on

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Customer did not leave a comment.