Customer Reviews for B&T Tobacco

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of B&T Tobacco

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Terrance M.
Rating:

Customer did not leave a comment.

Chris W.
Rating:

Was scheduled to pick up the van at 9, no key, no key box as it said in the app., called 800 number and they told me to come back at 10 when the store was opened. Very inconvenient

Eda R.
Rating:

It was easy and the clerk was kind to guide us with a solution to our issue.

salih M.
Rating:

Very nice customer service

Nathan H.
Rating:

Friendly service. All was ready and in order.

Omer A.
Rating:

Great experience picking up a 10' truck. Looking forward to renting from B&T Tobacco again.

Curtis B.
Rating:

All improvements digital: Email didn't make it clear & obvious there were other validation checks to be prepared for prior to renting The “Dear Valued Customer” from a noreply email seems generic and careless to me.

Shekinah C.
Rating:

Let customer review tablet before asking them to sign the contract for payment.

Alexis S.
Rating:

Online took over an hour to verify information at the site of pick-up. This was quite a slow down on moving day. Information asked for a copy of a lease? Do many people carry their leases or have access away from their homes? Suggestion to speed this process up is to pre-verify as much as possible! The entire process was so overdone. Can't you track an individual by their driver's license? Maybe just get fingerprints.

Quianna L.
Rating:

The location was sketchy, the store owner was rude, and I was charged twice for the uhaul

Mary L.
Rating:

Customer did not leave a comment.

Micki B.
Rating:

The uhaul wasn't very clean and seemed to not be sanitized in between customers. I had to sanitize it myself to make sure I was not at risk for COVID through touching the surfaces.

Christopher D.
Rating:

While the truck itself was in decent condition, this was not my original reservation location, or my original time for the reservation. Both the time and the location of the reservation were changed and I was not given proper notification from UHual. Overall I am unsatisfied with UHual's lack of clear communication and the inconvenience and extra cost incurred from having to deal with changes to my reservation. I also had to wait for 15 minutes to pick up the UHual as the store only had one employee and he was helping other customers.

Robert L.
Rating:

This is where I picked up my Uhaul, the employee of the store was very kind and made the process smooth. However, the location of the store was uncomfortable. My bad experience really stims from the Durham 15-501 Office where I had initial made my reservation. I went to the office to pick my reserved truck up at 2:30pm. When I got there, they told me that I needed to go to a different location. I asked to speak with the manager and they had no manager on site on a Saturday during peak hours. That is b.s., do better Uhaul!

Nathaniel B.
Rating:

Customer did not leave a comment.

Abhishek U.
Rating:

Customer did not leave a comment.

Daniel W.
Rating:

I requested a hand truck and paid for it, but it was not included in the truck.

Ivan S.
Rating:

Customer did not leave a comment.

Rebecca W.
Rating:

Customer did not leave a comment.

William C.
Rating:

There was no key drop box.

Aidan C.
Rating:

At first we were assigned a truck that wasn't at the location, then when I hit “cant find truck”, we were assigned the same vehicle as another customer who had arrived at the same time. Took half an hour on the phone with representatives to get it sorted out (and the other group did not end up with a truck, even though there were two at the location...). Clearly there's some bug in the system that assigns trucks.

Dwight B.
Rating:

Customer did not leave a comment.

Marian A.
Rating:

The neighborhood was sketchy, but the employee was good

Antonio Z.
Rating:

Customers services was terrible ???? the store guy was rude ???? nextime, I prefer renter budge

John H.
Rating:

I really liked the self-evaluation of the truck through the app. Good job!

Harold D.
Rating:

Customer did not leave a comment.

Jeremy N.
Rating:

I specifically arranged to have an online pickup and when I went to get the truck, there was no key in the designated place. I had to wait while the owner of the location drove there and without any explanation or apology, was simply handed the key from the store itself. What was the point of even doing an online pickup? This whole ordeal set us back for over an hour on an already stressful and time sensitive day. Thanks for nothing.

John E.
Rating:

A/C was broken in the U Haul. Only blew from defrost. Also person at location was rude and not helpful at all. The times they had for pick up were either early in the morning or late at night. Man said they did that on purpose and didn't want to switch my reservation to in person.

Mark S.
Rating:

Customer did not leave a comment.

DAVID E.
Rating:

Transaction handled very efficiently and accurately by office staff.

Thomas M.
Rating:

Very difficult to find as the business had moved. Very poor signage. No one answered the local phone number provided.

sierra B.
Rating:

Customer did not leave a comment.

Eric P.
Rating:

B&T Tobacco sign is still on the old location as well, made the store more difficult to find.

Richard M.
Rating:

The experience was pretty seamless. Cannot think of any major recommendations.

Seve G.
Rating:

Customer did not leave a comment.

Timothy S.
Rating:

Location was a vape store, and didn't sell any moving supplies like boxes/tape

Steven M.
Rating:

Customer did not leave a comment.

Alwyn L.
Rating:

Customer did not leave a comment.

James-Paul C.
Rating:

Customer did not leave a comment.

Daniel G.
Rating:

I did not interact with any at this location. It was only a drop-off site.

Carla L.
Rating:

I wish I had this location online. I live around the corner but this location never came up online. I thought it was out of business.

Kenneth B.
Rating:

Check people out immediately and it will cut down on confusion.

Brandon B.
Rating:

This location felt unsafe. It was a tobacco shop that sold drug (“tobacco use only”, as if we don't all know what that means) paraphernalia and there were many people loitering outside each time I went there. The attendant was completely enclosed behind glass, and we had to transact business through a tiny window. I would definitely NOT recommend anyone use this location.

Anthony L.
Rating:

Excellent Customer Service ???? Will definitely be going back for my next move, fast and affordable I recommend this location to anyone needing a truck fast....

Alejandro M.
Rating:

Location wasn't great. Took me a while to find it and it wasnt at all clean or convinient. The guy who did the paperwork knew what he was doing and was nice. Other than that, all came out pretty well.

Emily S.
Rating:

Customer did not leave a comment.

Mark M.
Rating:

B&T Tobacco in Durham is pretty seedy. The guy behind the counter asked me if I had returned it gassed to where I had picked it up. I told him "Yes." and he didn't check. The gas was 3/4 full - I had just gassed up across the street and then you guys whacked me for another 11 bucks as you indicated in your email/final bill that it wasn't at 3/4's. Not true! I imagine this is a nice little cash cow for you guys to nick everyone for a bit of gas money to the point where it's not really worth fighting on the customer end.

BENITA A.
Rating:

Customer did not leave a comment.

Audrey B.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top