I received a dolly and furniture pads with the rental which I did not use or recall requesting. The vehicle also came with the low fuel indicator on. I filled it up to 1/4 tank upon collection.Zachary K.
Customer Reviews for Barber Supplies Plus
(U-Haul Neighborhood Dealer)
Columbus, OH 43209
Services at this Location:
- Mon–Sat9 am–6 pm
- Sunday12 pm–4 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Winifred R.
Customer did not leave a comment.kenneth R.
The automated process of billing does NOT allow for adjustments for things that needs to be changed and having to wait on the phone for an hour and then the phone hangs up is NOT a way to be customer friendly. I was EXTREMELY disappointed with the lack of customer service from UHaul and may NOT use you again for my future needs. This survey does NOT capture what could go wrong for you to make any corrections!Anthony M.
This site is apparently a self-serve station, there was no one representing uhaul on site. Thankfully there was a helpful individual present from another business who at least confirmed to leave trailer in gravel parking lot, only 1 other uhaul vehicle in lot. No paperwork to confirm drop off or conditionupon return, lot not conducive to backing trailer in due to number of parked cars for other businesses in lot.Edythe F.
Wheel alignment was needed on truck. Also agent was not educated as to how to apply vip coupon code. I am still waiting on differenceLyshae C.
Everything went super smooth, friendly staff, good equipment, convenient location.Mark K.
Customer did not leave a comment.Zachary K.
Customer did not leave a comment.David W.
Customer did not leave a comment.Neeraj K.
I believe Attendant was smoking pit in his truck when I arrived. There was no formal handoff or check out process, just , â€œ I'll put you in the computerâ€. I was charged for fuel despite returning unit with same amount as when I picked up.Philip L.
Super friendly I was trying to use the online checkin and the owner came out and had me come up to the office and had me on my way in less than 5 mins.Adam P.
Customer did not leave a comment.Mariely H.
Very helpful and personable staffNeeraj K.
Uhaul called me the day before pickup and said they didn't have my truck in stock, so I had to go to another location further away .When I went to pick it up , No one was there , so I had to call and wait outside. I'm now 40 minutes behind. Then as the clerk who arrived 40 min late is checking me out he quotes me way higher than my online booking. I didn't order a dolly I say. I also say I don't need it for 2 days. He says to call customer service after I drop it off since I'm returning it to another location and they will help. I drop it off at 4pm and call. I call 614-475-8190 and explain the situation. The customer service rep then disconnects from me . I call back again , get the same rep, and he disconnects again ! I was so mad at this point . I Called and left a 2nd message for Rick Bateman the area manager and haven't heard back. Still waiting to hear back to get my price updated to one days use with no dolly.Jeremiah H.
Great service!Sophia W.
They charged me for 175 miles and I only moved 13miles from where I used to reside I took a total of 3 round trips so I'm lost!Raehona D.
Customer did not leave a comment.KARIM B.
The staff was very friendly as well as helpful. The truck was easily accessable. I will definitely use this location again.KIMBERLY L.
Location seems to be new, but there was no signage at all. I'm not sure who is responsible for truck maintenance, but the truck I received had terrible shocks. Every pothole violently shook the truck.Holly B.
Do not use this company!!!' . Truck was in good condition but the man was not professional. I returned the truck with the same amount of gas that was in it when I picked it up. The owner proceeded to charge me an extra $55 for fuel charges . I tried calling the owner 3 times and he did not answer my call. I also tried to call the next morning and he did not answer. I was able to have a family member reach out to him and he said that the â€œtruck may have been unleveledâ€ when I filled it up. How can a truck be unleveled??! He was very rude and proceeded to say that he cannot give refunds and hung up on my family member. DO NOT USE THIS COMPANY!Brittany C.
Customer service at this location is super amazing very polite and customer orientedShannon J.
Customer did not leave a comment.JEFFREY R.
Friendly customer serviceRONDA M.
This location is horrible to rent from. They do not have key pick up properly arranged. Therefore only key available via dropbox was 10' van even though 2 15' were in the lot. Caused entire process to take an extra day. You need to clean this up, I bet it's nice to have a bunch of random 3rd party locations but you need to make sure they work logistically for your customers. Unacceptable, won't be using Uhaul again.Ahmad D.
After completing the online order, I was not given a code to unlock the key box. I had to wait an additional 20 minutes for the manager to come, collect the information again, print the information, sign the agreement before I could get a key.BETTY C.
Customer did not leave a comment.Maureen I.
Customer did not leave a comment.JOHN R.
Customer did not leave a comment.Manasa K.
Very friendly and easy to pick up and drop off!Julie M.
Customer did not leave a comment.Casey H.
First couldn't find my order. I had called earlier to be sure everything was ready to go. Never received the 2 dollies. Was told I would not be charged. I've been charged When you call the number I got some guy who said hello and I had to ask if it was uhaulSusan C.
Customer did not leave a comment.kevin W.
I wouldn't recommend anyone to use Uhaul anymore I had a problem with the trailer lights and I spoke to three people on that day too were very rude the only person that was nice with the young lady at the roadside assistance I was crunched for time didn't want to wait 90 minutes for someone to show up and fix the lights I asked if I could just take it to another location they said no so I probably won't be ready from you all anymoreDante C.
Customer did not leave a comment.Robert W.
Thank youJames S.
Very friendly service. Super easy.Matt T.
Given the fact that I rented the truck online on a Saturday night, and ordered an appliance and furniture dolly, I was very impressed to see both on the back of the truck when I arrived on Sunday. The owner was very cool. I would not hesitate to rent from them again.Kevin B.
Customer did not leave a comment.Mitchell C.
Very disorganized. Lost my order and put moving behind two hours. I booked it the Day before, with confirmation number and they still wouldn't give me a truck. Very frustrated and they still charged me, which is absolutely ridiculous.Rachel D.
Customer did not leave a comment.Jeffrey S.
Great experiencejhon D.
Customer did not leave a comment.Carl C.
I waited 30 min to get in contact with the uhaul member. For 9 miles trip 1.5 gallons was charged. I believe i was over charged and when tried to reach out no one is available.Sairaghavendra B B.
Customer did not leave a comment.Tim A.
Nothing at all. Thus particular Uhaul has ny business from here on out.Darrin D.
The drop off was a barber shop. No one from UHaul was present at 2 o'clock on Saturday. I had to ask for a receipt from the barbers for my drop off and was given something on a post it note. No one checked or verified my mileage or fuel level. I am very concerned uhaul May come back on me and say something was wrong and try to charge me further. This was the worse UHaul experience ever, the drop off only.Gary M.
Not friendly, not handicap accessible, was too busy being a barber to be helpful. Then turned rudeLana U.
Have the proper equipment that was ordered and paid for. Ordered appliance dolly and received regular dolly.TIMOTHY T.
The men that helped me were very helpful. Easy to drop off after hours .Mary W.
We were not asked for our license, insurance was added without our consent and we did not sign contract. The uhaul had hardly any gas and we had to fill up before use. We were relocated three times from our original reservation. I called the local number to complain and have insurance charge removed with no results!Michelle C.
Customer did not leave a comment.Kristy D.
Customer did not leave a comment.Natiece S.
I was charged for a dolly and one was not providedKendra S.
The app to return the truck did not end up working so I had to call and leave the information in the drop box. That was very frustrating.Madelaine S.
Put in note to turn on access to the camera from the browser. iPhone XPeter S.
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