Customer Reviews for Bargain Barn
(U-Haul Neighborhood Dealer)

153 reviews

12851 Hwy 90   Grand Bay, AL 36541

(251) 865-2037

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(251) 865-2037

12851 Hwy 90
Grand Bay, AL 36541

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

lisa H. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

jerry S. 
Rating:
4.0

Customer did not leave a comment.

SHARON J. 
Rating:
5.0

Customer did not leave a comment.

nina B. 
Rating:
5.0

The service location was beyond excellent. However the uhual customer service via the 1 800 number need dramatic changes. Hold time over 2 hours is jus poor customer service. And the email system is crap. I sent a request for a password change and I never got an email sent to me. But yet yall can send me a request for a review? That jus speaks poorly even more.

Roy B. 
Rating:
5.0

Customer did not leave a comment.

Suzanne G. 
Rating:
5.0

Toni was very helpful and great to work with. Would use this location next time and recommend it to friends and family

Jon R. 
Rating:
5.0

Your staff was excellent!!

dwyan L. 
Rating:
5.0

Wonderful service and quick and easy. Will use them again because the folks there are excellent in how they helped me! Great service!

jerald H. 
Rating:
3.0

Customer did not leave a comment.

sheritta B. 
Rating:
5.0

Very helpful and nice staff that was quick to get me setup.

JOSHUA M. 
Rating:
4.0

Service was great and easy to work with

KENDALL F. 
Rating:
5.0

Customer did not leave a comment.

Lauren B. 
Rating:
5.0

Great service great people.

BERT J. 
Rating:
3.0

Nice people, but too confusing with payments

Megan W. 
Rating:
5.0

These guys were super helpful and very kind. Thank you so much!

Lisa D. 
Rating:
5.0

You seemed to have it all under control it was already to go when I arrived and was waiting at the door for my return less than a 10 min wait and very reliable will definitely use again !!!!!!

CATHY C. 
Rating:
5.0

Customer did not leave a comment.

GWEN B. 
Rating:
5.0

Bargain Barn owner, Toni, was a great help and a welcomed light at the end of a very bad experience with U-Haul. Originally, my rental site was Firestone in Gautier, MS for a guaranteed pickup at 3 pm. When I arrived, the business was closed and the truck was behind a locked gate even though this was supposed to be a Truck share pickup with my mobile phone. Called U-Haul and after holding for 20 minutes, the rude “specialist” tried to send me to Ocean Springs for a pick up. Guess what? That location was closed and no one there to give me a truck. Then the rude specialist tried to send me to Biloxi. I asked her to call and speak to a live person to ensure they were open and have a truck. No answer. Her response was, “I can't help it if they don't answer their phone.” My son was with me and started calling around and the Pascagoula location was helpful and advised that although they didn't have a 26' available they had one in Grand Bay, AL She called to confirm and Toni @ Bargain Barn said she would get the truck ready for us and be there when we arrived. So another 30 miles in the opposite direction of where the “specialist” sent me, we found Toni. Professional, knowledgeable, personable, and efficient. Bargain Barn and Toni will be where I go from now own but U-Haul's initial screw ups cost me almost three hours of time and about 50-60 miles. U-Haul offered a $50 credit for the guarantee that wasn't honored but in my opinion they should offer much more!

Logan B. 
Rating:
5.0

Shannon was great!

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

william J. 
Rating:
5.0

Customer did not leave a comment.

LAUREN B. 
Rating:
4.0

Customer did not leave a comment.

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY P. 
Rating:
5.0

Nothing everything was great

alfred W. 
Rating:
5.0

Customer did not leave a comment.

tom T. 
Rating:
3.0

Customer did not leave a comment.

Bobby H. 
Rating:
5.0

Customer did not leave a comment.

tim M. 
Rating:
5.0

We felt welcomed during the whole experience. Keep up the good work.

charlie M. 
Rating:
5.0

Customer did not leave a comment.

tom T. 
Rating:
5.0

Customer did not leave a comment.

mary T. 
Rating:
5.0

The two woman who work there are ABSOLUTELY AWESOME I WILL DEFINITELY BE BACK TO RENT FROM THEM AGAIN..... If I needed anything they was there and helped beyond there requirements too..........and also they store attached was even as awesome as they were please go see them it's worth every penny

BRITTANY B. 
Rating:
5.0

Everything was great Toni Nelson was a great manager and made our rental a breeze

Margaret P. 
Rating:
5.0

I'm a repeat customer service is fast and efficient

tim M. 
Rating:
5.0

Location was very fast at getting my trailer checked out and me on the road very satisfied with selection and personal

tim M. 
Rating:
5.0

Customer did not leave a comment.

Samantha S. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Arthur B. 
Rating:
5.0

Customer did not leave a comment.

Samantha S. 
Rating:
5.0

Customer did not leave a comment.

Johney M. 
Rating:
4.0

Easy to get to and drive through

Mary R. 
Rating:
4.0

Vehicle was older model that needed service.

Matthew G. 
Rating:
4.0

Friendly people good customer service

Trevor V. 
Rating:
5.0

Mrs.Toni was Amazing! Helped us with everything we needed! We will definitely use this Location again! THANKS YALL!😊

Navin M. 
Rating:
5.0

Customer did not leave a comment.

angela W. 
Rating:
2.0

I never received a final statement of my charges. Seems like I overpaid?

Michael M. 
Rating:
5.0

Very good

Samantha S. 
Rating:
5.0

Customer did not leave a comment.

CLARK C. 
Rating:
3.0

Check the equipment better, air conditioning totally quit working less than 1/3 of the way into our trip.

margaret W. 
Rating:
5.0

Staff was professional and friendly.

Cynthia R. 
Rating:
5.0

Nothing to improve! Wonderful service!

Breanna M. 
Rating:
5.0

Customer did not leave a comment.

Jakayla L. 
Rating:
5.0

We love out Bargain Barn!

Toni N. 
Rating:
3.0

Since this was an after hours drop off, there was not an opportunity to interact with staff. The check-in process using my phone was the problem with doing an after hours drop off. I was also very concerned about not being able to lock the back and leaving the dolly inside the truck. I just had to take a picture and hope that no one stole it during the night.

Diana A. 
Rating:
5.0

Dropped off after hours. Online drop off was very easy

John K. 
Rating:
5.0

Good people

Ratana M. 
Rating:
5.0

excellent service.

Harold M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Excellent staff. Very fast service. Very professional yet friendly.

Samuel P. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

ramona M. 
Rating:
5.0

I don't think any improvement is necessary. Service was professional and very easy to complete the pick up and return. I highly recommend this location and will use it in the future.

Katrina B. 
Rating:
5.0

Customer did not leave a comment.

Bobby B. 
Rating:
5.0

Customer did not leave a comment.

Erin J. 
Rating:
5.0

Customer did not leave a comment.

Billy H. 
Rating:
5.0

Nothing the employees there are very nice and helpful

michael B. 
Rating:
5.0

Customer did not leave a comment.

joshua J. 
Rating:
5.0

Customer did not leave a comment.

Darlene W. 
Rating:
5.0

Great folks at The bargain barn, very helpful, efficient, and we'll go back if needed their store is not bad either!

gregory L. 
Rating:
5.0

Just wish they told me about deposits on the phone

Peter D. 
Rating:
4.0

Personable and did the quick check in, did not require much from me to complete the check-in process. Way faster than the check out process.

Diana A. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Nyesha C. 
Rating:
1.0

The lady was rude, trailer lights didn't work. I didn't have the adapter so she let us take the trailer to the parts store and said you come back if the lights don't work so we went back and she caught a attitude telling me it's Probly your vehicle. So she got a uhaul truck drive it aggressively, and relized it was her trailer also she said well the lights was working yesterday. So if it went out it just magically went out over night. There is no reason to be so rude when working with the public. I will never use this location ever again and I will be calling to speak to someone.

Denver P. 
Rating:
4.0

Customer did not leave a comment.

brett W. 
Rating:
5.0

Very good dealer.

Morris B. 
Rating:
5.0

Customer did not leave a comment.

Janie A. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Service was absolutely wonderful. Employees were very helpful, made sure I had what I needed and provided service in a very timely. This is the best service I have ever had from a Uhaul dealer.

Patrick J. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

if I knew that I'd be working for u-haul

james G. 
Rating:
3.0

Customer did not leave a comment.

Leslie D. 
Rating:
1.0

Customer service was terrible.. I wasted a whole day of moving at the uhaul location. I was told it wasn't in the contract to fill the gas tank up and now I've been charged 195!

Melanie C. 
Rating:
5.0

Customer service was stellar.. equipment was n tip top condition, well maintained

Joseph J. 
Rating:
5.0

Very helpful and nice staff

Garrett A. 
Rating:
5.0

Customer did not leave a comment.

Colby A. 
Rating:
5.0

Customer did not leave a comment.

david E. 
Rating:
5.0

Customer did not leave a comment.

PHILIP H. 
Rating:
5.0

Customer did not leave a comment.

Tammy S. 
Rating:
5.0

Excellent customer service!

slyvia M. 
Rating:
4.0

Customer did not leave a comment.

Curtis T. 
Rating:
1.0

The location was horrible the uhaul only had a small amount of gas barley enough to make it to a gas station the “field manager” was very rude when we went to drop off the truck as well as the lady inside the store. I would never use uhaul in Grand Bay again it was a horrible place for a business. Honestly it looked so run down I was sure it was even the right spot. Whoever I spoke to on the phone at the 1800 number was way better with customer service than the people in Grand Bay

Ashton B. 
Rating:
5.0

All was well. No improvement needed

john C. 
Rating:
5.0

Customer did not leave a comment.

JoAnna W. 
Rating:
5.0

Nothing. The service at the Grand Bay Alabama was the best I have seen.

steven S. 
Rating:
4.0

Customer did not leave a comment.

Dannay M. 
Rating:
5.0

Customer did not leave a comment.

mike H. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

MCCONNELL H. 
No reviews have been submitted for this location.

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