When I picked up the truck the gas cap was missing and the air conditioning failed in transitTHOMAS WINSLOW K.
Customer Reviews for Baton Rouge Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.karla P.
Customer did not leave a comment.chanda R.
My reservation was not as expected. I was sent to a different location due to a truck not being available. The address given to me verbally on the phone for the new location was incorrect. I was dropped off and had to walk to the â€œcorrectâ€ location. The truck I picked up was dirty and smelled. Then I mistakenly left something in the truck when I dropped it off. Of course it wasn't there when they checked. Right. Additionally being moved to a different location added mileage that I had to pay for. When I asked about the reservation guarantee, the person at the location that didn't have a truck, just acted like not having a truck available is common practice and was rude. I am extremely displeased with the whole experience.Melinda G.
Customer did not leave a comment.Stacie B.
We pick up truck in Baton Rouge LA; at pick up, staff couldn't find the truck key and tank was basically on empty. Staff didn't know how to properly issue me the truck via computer so she called someone on her cell who completed my reservation. 3 hours later we dropped truck off at Pearl, MS uhaul location and they asked did we hit something because the corner of the roof (driver's side) had damage. Looking at the damage we pointed out to staff that it's pre existing because you can see where a company JD welding trying to fix it. Drop off location will investigate Bianca Brown 6014059757Bianca B.
I have had the worst experience with UHaul and most likely will never use them again All around bad from day one to even after the return.Curtis L.
Fraudulent charges - this van was returned 5-6 hours after renting to location given to me. What in the world is the problem!? First my pickup location was changed twice and was not close. What a mess.Suzanne H.
Customer did not leave a comment.Kelly F.
Customer did not leave a comment.Nathan H.
Sunday drop off. I got charged an extra day because they were closed.Keli S.
The location I picked up the UHaul from was great. The original location at On time Bail Bonds was disappointing. The point of a Reservation is to RESERVE and have the unit on location. If it's not there, then it's NOT reserved!Joshua E.
Nice, helpful and involved in making sure everything works. Nice folks!Laurence H.
Customer did not leave a comment.wanda R.