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David J
Customer Reviews for Bauers Custom Hitches
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service! The transaction was fast and easy.
Amy PThey charged me a dolly and never gave to me
Andres OEverything was quick, easy, and trailer was in excellent condition
Jeffrey WThey know their stuff and can advise you on how to move stuff. Bauer and U-Haul are awesome!
Steve WThe people there were great. The drop off was easy and fast.
Robert BGreat staff and equipment
Michael HI brought this trailer back the date due but I was a couple hours late. They said it was reserved for someone else. But they charged me for the extra day anyway. How can you charge an extra day and rent to someone else on the same trailer ? If I knew that I was going to be charged the extra day I would have kept it, and finished moving. But I thought I was being nice bringing it back for the other person. I also live about two hours from the rental location, making it more difficult to getting it back. I couldn't find the rental location right away thats why it was late
DAVID FTrailer was stuck in the parking lot and it did take me a half hour to get the trailer out.
Tim PVery fast and easy return
JOEL BBauer’s staff were very kind and friendly and helped me with all my questions! However the U-Haul app didn’t work to return the van which made it confusing but the Bauers got it taken care of.
Luke BPicking up the truck and other supplies was easy and fairly fast. Customer service was super friendly.
LOTTA KEverything went smoothly
PAUL ZDo not send three email receipts (preventing me from knowing what my charges were). One would be grand.
GREGORY FEverything ran smooth. My experience was professionally executed. I didn’t see anything that would have improved or needed improvement.
JAYME BReliable location.
Tom RSlim parking options. Lot was actually a gas station and we didn't realize it.
LAUREN SGreat movers
ALEX LThey could’ve cleaned it off better there were snow on it
ROBERT WBauers is my go-to for any moving needs, they are the best! Great people, great service and clean and efficient trucks and vans. They make it so easy. Thank you Bauers!!
KRISTEN KNA
GAURAV RThis is a great family business location. I would ask that more attention to detail on the maintenance on the rental trucks.
AARON SCustomer service was terrible
JEFFREY HAlways welcoming and never send me a bill so I'm always happy 😊
ROBERT DI love this U-Haul location. The staff are so helpful (even helping to carry supplies out to my truck), and the prices for supplies are fair. I so appreciate them!
CAITLIN RI ordered a truck when a van was better. I left and returned within in a few minutes to ask a change to a van. All went smoothly after that. It would have been helpful to get instructions on operating the vehicle and where gas was to be filled on the van
MERRIANNE NStaff are friendly and knowledgeable.
WALTER WGood Value!
PETER HAlways happy with the equipment condition and availability, instore rental agents, ease of rental and return transactions, availability of additional products, and pricing. Will continue to use Bauers when the need arises.
DAVID KI was taken care of
JOHN DBauers does a great job as always. Very polite and professional. Highly recommend them!
JAMES BProfessional, efficient, and friendly. Would definitely recommend.
JERRY MEverything went as advertised
KEVIN MAntonio was super helpful, friendly and customer service oriented.
MICHAEL RNo improvement needed, Bauers was awesome and the experience was amazing and easy!
JOEY ZGreat service. Nice to have product readily available.
GARY DThe lady who served me has done so on previous occasions; she is very attentive, very patient, and very pleasant.
DAVID PThe staff was amazing, the running lights on the trailer I rented weren’t working and they helped troubleshoot to determine it was the wiring harness on my vehicle. Swapped to a van rental instead so I was able to pick up my load and got me a better rate with their “best rate guarantee”. This is the only place I’ll ever come to rent a truck or trailer.
Adam WThe rented a truck on a week that was posting subzero temps with a known flat tire issue. I reserved the truck several days in advance.and when I went to pick it up it was blocked in by another Uhaul, they intiially gave me the wrong key which I then returned. They said the truck was "completely full" on pickup and it was just slightly above 3/4 full, when I returned the vehicle they then tried billing me for filling the truck back up to completely full. The truck had a gap in the seal of the drivers door that created so much road noise you could not hear the person sitting next to you when sitting in the cabin.
ALLAN HPrices
DELENA WThe staff at this location were very helpful upon pick up and return! Would rent from this location again.
Isabel JRented 15’ to move to storage. Truck ran and drove like a top. Was clean and even in the cold started with no effort.
JOHN JThe parking lot was so icy that it is dangerous. And very difficult to get the trailer but in place. Probably when it isn’t winter it would be a fine place to rent.
JILL H