It’s a busy location, but the guys that work there are super efficient and friendly.
Michael E
Customer Reviews for Bauers Custom Hitches
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It went smoothly
DOUGLAS JI returned trailer but they said they didn't know how to "process it" so she had me write my name, number down if there were any issues. I was hoping to leave with some sort of receipt or paperwork but got nothing. Not a secure feeling when walking out. They could say I never returned it if they wanted or ?
David BThe staff and service were both top notch! My van was ready to go when I got there and was in excellent condition and making the move go very smoothly. I will definitely be using them again in the future!
JESSICA SThe lady that waited on me was very polite knew what she was doing, and I would come back because of her
William FGreat experience. Easy quick transaction both picking up and dropping off.
damon jSuper friendly staff! Very helpful.
Christopher DThe young man that helped me was fantastic.
Paul PLocation is convenient and staff is helpful
James WLove the convenience of it being attached to a gas station for easy fill up before returning. Well organized, and pretty easy egress options for a box truck.
James HStaff are friendly and helpful. Thank you.
KATYA KExcelente
Maite Mvery helpful staff
Eric PGreat truck 2026 model Ford The only issue was the vandalism on the back roller door, “large graffiti “ which was documented through your digital process before I ever drove off the lot Good set up to protect everybody involved
David MWe have rented U-Haul trucks from Bauers several times and each time has been a great experience. The equipment is always ready and in great shape for our rentals. The staff is personable, friendly and very helpful in explaining the rental process. I had a nice conversation with Teresa during this rental and she was great. I would highly recommend Bauers for anyone looking for a U-Haul rental,
WILLIAM BLocation isn’t bad but could have a better customer service expression just because it look like the workers there are either annoyed or just very tired from working. As a business owner, I would not hire somebody who is like that as I have 11 employees.
ILYA SNo one at location when dropped off, but it was a Holiday also. Had key box by door. Location is also a gas station which is nice
joe sVery helpful customer service. Mr. Bauer went out of his way to help get me on the road quickly.
Paul CT ty he guy working was great
Michael SExcellent experience. They had the equipment that I needed and got me on the road with no delays. I will definitely use them again.
JAY HWhen I went to drop it off, I told him I needed help getting the trailer off of the hitch and he acted like I was putting him out.
Krysten CI was third in line and was not helped until 12:50 PM for a 12:00 PM pick up. The line grew to 15+ people while I waited.
Colin MGreat place to rent truck. Plenty of trucks available most of the time.
diptanu bReserved a furniture dolly as it was needed to move heavy furniture however there wasn’t one available when I showed up. This is the second time in a row have having issues reserving equipment and it not being available as specter (other time was not with this location though). Sounds like this is an issue with U-haul directly, allowing overbooking. U-Haul is cheaper than most other places around but if you can’t depend on what you reserved being available when you need it why would you rent with them?
Mike HDaniel was very patient with me and all my questions. Made a very enjoyable experience. Very busy place! I will rent from you again.
Susan HThe employee hooked the trailer up wrong to my car and as a result of this my hitch is damaged.
EMMA AThe staff was very friendly and helpful. The facility was clean and organized.
Michael HThere was one person available to work with rental customers and she did an EXCELLENT job. Very pleasant and helped an old guy (me) figure out why my iPhone would not take a photo of my Driver License. She patiently answered my questions and explained things very well. We were able to move our furniture purchase to our home quickly and at less cost than the store delivery charge.
William NNot much to improve on here. I was treated with kindness and understanding. This shop has my full recommendation for others needing to rent moving materials and vehicles.
Stephen MThe drivers mirror was lose and needed to be adjusted as I drove down the road. The place I picked it up from was really understaffed and the wait was terrible long. I had to load my own equipment and they did not have some of the products I wanted to rent like furniture dollies. On return it took me a long time to drop off and the U-Haul website was down. I will rent from Penske from now on!
Keith PAntonio was excellent. He is personable, knowledgeable and projected an image of competency. He assisted me with the on line check-in and assisted with hooking up and testing the lighting equipment. A top notch employee,
Stephen CFriendly and efficient. The opposite of the pick up location
Joseph WThey were super helpful and went above and beyond
BRYCE MAll the employees I encountered were solid, but especially Antonio! He was really nice guy and trouble-shooted and helped make sure my trailer lights works before I left.
Mike MWe were very happy with our rental experience from beginning to end.
Kevin wQuick to rent, excellent communication and level set expectations. Very simple every time and that's why i continue to go back.
TROY RAgent onsite was very helpful. Renting and returning was easy!
Shamika KGood, hardworking employees. Good equipment
Gerald FEasy to checkout and use. Truck was in good condition
Thomas SConvenient but too cramped and too many other priorities.
JEFFREY CMike helped witht he rentaland getting se up on line.
PAUL AThis location never has personnel on hand to assist with both hooking up and/or dropping off the trailer. My wife and I always have to participate in that process.
Waid WEverything looks good
IRINA PApp has always been easy to use. Vehicle was nearly new. People at Bauers custom hitches were knowledgeable and very nice. Couldn't have gone better. Great experience!
John LThis was way out of the way of the requested shop and they wouldn’t allow earlier pickup to make up for it, customer service was horrible, rushed to get it back to that location as they wouldn’t let me drop the trailer anywhere closer to my original request and when I got there they wouldn’t check it back in, made me download an app and check it in myself. Poor experience overall!
Greg GPick up with app was confusing and took about one half hour to complete. This was first time I used it.
Tom KVery efficient drop-off process. Very courteous and helpful staff.
CHARLES CUHaul staff were very helpful! A pleasant experience, overall, as always, with UHaul! ❤️
Robyn RWonderful and very helpful experience! Thersa was super wondeful to help us .
ANNE EVery good customer service
THOMAS HI don't care about the location, it was fine. I'm being penalized for Uhaul dropping the ball and creating nightmare after nightmare for me to have to deal with the entirety of my move day.
Erin HThe truck was dirty inside and out. There was no effort to clean the interior of the cab or the inside of the truck. No help to check in the vehicle or to pull it out of the line. The windshield was so dirty from bugs I could hardly see to drive and had to clean it myself.
GREGORY OGreat customer service.
Anna SGreat customer service!
Jennifer CI
Benjamin HThe staff was helpful and knowledgeable. Great to work with!
Justin TMake more trucks available to everyone
Nicholas V