Customer Reviews for Bay Cycle Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bay Cycle Sales

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Jamie P. on

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Customer did not leave a comment.

Vicki R. on

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Truck was dirty - food/vomit spilled, hardened all over inside driver door, food crumbs on seats, ashes on floor. Windshield caked with bugs. Rough running vehicle. Customer service at pick up was awful - decent at drop off.

IVAN H. on

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Trailer did have pine needles in it when picked up

Joe S. on

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Customer did not leave a comment.

Scott R. on

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karen S. on

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Dropped off truck after office closed. Would have liked a stamped receipt, as next day's email from U-Haul showed my drop-off for that morning instead of night before. Did not cause any issues but would have preferred accurate return date and time. Email was appreciated.

VIRGIE D. on

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I have rented uhaul 3 times this past year and this is by far the worst customer service. the lady went to stock shelves when I was standing in line so I had to ask her to help me and the man was snippy when I said I needed help.

Wendy J. on

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Hope B. on

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Michael S. on

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Was given the truck with half a tank, but told in an aggressive manner to have it at full upon returning. That is like 70$ out of my pocket. No thank you.

Rebecca V. on

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Nothing

Michelle K. on

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john m. on

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Sandra B. on

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Thank you to your staff for being so kind when we arrived and also helped hooking up the trailer. Sandy Bergeron

Gary N. on

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Patrick L. on

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Steven F. on

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We originally scheduled our truck for Tuesday but had to reschedule for Wednesday. The staff was polite and courteous, but also incompetent. We ordered like 20 furniture blankets, They had 12. We ordered an appliance dolly. They didn't know if they had one or where it was. Their computer was slow and they asked ME what the payment was. They didn't seem to know anything. Nice people but poorly prepared.

Jeff F. on

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Location change due to lack of availability, otherwise no problem + very helpful staff

Jaimie E. on

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It took forever to find the drop off box

david g. on

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Truck was not clean, running light in front of cab was hanging and not secure, brakes squealed loudly when braking (brake dust on one of the wheel wells), when pulling out the ramp for the car trailer the ramp did not catch and slammed to the ground on top of my foot. Rather frustrating experience this time around.

jeffrey p. on

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James K. on

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Dolores W. on

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The unit was very dirty and no one would help me hook up to my Jeep.

Kent H. on

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James S. on

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Lisa S. on

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Steven B. on

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Michael M. on

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brian b. on

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Nothing everything was excellent

Doug O. on

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The representative was not very polite

DON K. on

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Customer did not leave a comment.