Customer Reviews for Bay Cycle Sales
(U-Haul Neighborhood Dealer)

181 reviews

3800 S Huron Rd M 13   Bay City, MI 48706
(Between Wilder and Wheeler on M-13)

(989) 391-3033

Location Hours

  • Mon: Closed
  • Tue-Fri: 10 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(989) 391-3033

3800 S Huron Rd M 13
Bay City, MI 48706
(Between Wilder and Wheeler on M-13)

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 10 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

The door was hard to close, if I was alone it would have been difficult.

DEBORAH MARIE J. 
Rating:
5.0

very helpfull easy in easy out

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

gregg S. 
Rating:
4.0

They didn't have any dollies. Its the only reason I rated 4 and not 5.

Gina T. 
Rating:
5.0

All was good

Daniel P. 
Rating:
5.0

This is the best place to rent from. Great people and fantastic service.

Stephanie L. 
Rating:
5.0

Perfect

FAUSTO P. 
Rating:
5.0

Everything was great there

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

jeff W. 
Rating:
5.0

Nothing

Gerry S. 
Rating:
5.0

Customer did not leave a comment.

CRAIG ALLEN O. 
Rating:
4.0

Customer did not leave a comment.

Julie A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL FREDERICK D. 
Rating:
5.0

Customer did not leave a comment.

Edward Z. 
Rating:
5.0

Customer did not leave a comment.

Gerry S. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Service associate went over the details of my contract upon returning the equipment. If I need a U-Haul again, I will definitely rent from this establishment!

Katie D. 
Rating:
4.0

Just dropped it off

Michael M. 
Rating:
5.0

The trailers should have a breaking system.

SHAWNTAE S. 
Rating:
5.0

Customer did not leave a comment.

Duane K. 
Rating:
5.0

Customer did not leave a comment.

Allan V. 
Rating:
5.0

Customer did not leave a comment.

Randal H. 
Rating:
3.0

We had an appointment to pick up the trailer and when we got there they were closed. We had to drive a hour to pick it up. After contacting the U-Haul site we just took what was available.

Kathy C. 
Rating:
5.0

It all went smoothly. Nick did a great job.

JOHN CHARLES K. 
Rating:
5.0

Unit had some dirt it it

Rickey C. 
Rating:
5.0

Nothing -great job/service

Clarence B. 
Rating:
4.0

Customer did not leave a comment.

Troy H. 
Rating:
5.0

Customer did not leave a comment.

DEBRA G. 
Rating:
4.0

Customer did not leave a comment.

Sara T. 
Rating:
5.0

Nothing I can think of!

George W. 
Rating:
5.0

Bay Cycle Sales met our moving needs quite well !!

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Chris L. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
3.0

The service was friendly and straightforward. However, I paid $5 for 1/2 dozen moving blankets and they were not included. It would only make sense to be reimbursed my $5 for the blankets that were not included

Tristan K. 
Rating:
5.0

Customer did not leave a comment.

Roberta P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
2.0

No employees wearing mask.

Bryan G. 
Rating:
5.0

Friendly staff and fast service

Andrea C. 
Rating:
4.0

Customer did not leave a comment.

mandy S. 
Rating:
5.0

Customer did not leave a comment.

ALAN ANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL WALTER M. 
Rating:
2.0

We didn't find out till the last minute that the truck we wanted was over 35 minutes away when we were told there would be a truck in Midland when we went to pick up the truck in Saginaw or Bay City there was no moving blankets and no dolly and we were told we would have 24 moving blankets and a dolly so I had to go to another U-Haul in Midland Michigan and get the dolly and the moving blankets when we picked up the truck it was on half tank of gas when I dropped it off yesterday it was on a half tank of gas and I was still charged $20 so the overall experience was not good

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Nothing. It was nice

RICHARD B. 
Rating:
5.0

Rock Solid customer service.

Christopherjames S. 
Rating:
5.0

Customer did not leave a comment.

CORRINE L. 
Rating:
5.0

Great customer service.

dennis W. 
Rating:
5.0

I was charged and needed a dolly and it was not provided nor available

Robert S. 
Rating:
3.0

Dropped the trailer off on my way into work . Gave them a call when they opened and that was it...all done ..great job

NILESWARREN F. 
Rating:
5.0

Nothing to improve. Bay Cycle can't be beat!

CINDY M. 
Rating:
4.0

Rear tire was almost flat

Ronnie A. 
Rating:
5.0

Customer did not leave a comment.

Tina S. 
Rating:
3.0

Get discount for driving down to Bay City, Michigan instead of dropping it off in Standish, Michigan then get charged extra mileage for taking it down to Bay City.

Graham K. 
Rating:
3.0

I booked online,and you can reserve things that the business doesn't carry.Like furniture pads,wheeled furniture movers.Your expecting it when you arrive and have planned your move around it and then it's not available .

Greg M. 
Rating:
5.0

The customer service and equipment was excellent, no improvement needed.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

TODDLELAND B. 
Rating:
5.0

Repeat my experience with every customer.

Anthony A. 
Rating:
4.0

Customer did not leave a comment.

ANDREW ZACHARY G. 
Rating:
2.0

They have no time for haul rentals and act like it's a pain in there ass they want to sell you a ATV that's there thing they let us go with a hitch that did not work it was mine but they hooked it up and said it was fine after 600 miles we were totally frustrated took it into Nothern Supply they looked at it and said not right bought new hitch and we were trouble free

ROBERT EDWARD L. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
5.0

This location is amazing just to go walk through any time. Its an ATV shop love it. The guys handling the drop off for the u-haul lent me their broom to sweep because I forgot mine. I was 15 miles over, but they waived it, because I put more gas in then what was in there when I got it. Thank you guys you were awesome and quick with checking it back in.

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

john K. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Marlene E. 
Rating:
5.0

They actually exceeded expectations. I locked my wallet in the truck and they were there to help. Perfect timing especially during this whole Covid-19 delima going on. The ladies of Bay Cycle Sales are angels. Thanks Again!

Alan C. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA T. 
Rating:
4.0

Customer did not leave a comment.

Jamie P. 
Rating:
3.0

Truck was dirty - food/vomit spilled, hardened all over inside driver door, food crumbs on seats, ashes on floor. Windshield caked with bugs. Rough running vehicle. Customer service at pick up was awful - decent at drop off.

Vicki R. 
Rating:
5.0

Trailer did have pine needles in it when picked up

IVAN H. 
Rating:
4.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
4.0

Dropped off truck after office closed. Would have liked a stamped receipt, as next day's email from U-Haul showed my drop-off for that morning instead of night before. Did not cause any issues but would have preferred accurate return date and time. Email was appreciated.

karen S. 
Rating:
5.0

I have rented uhaul 3 times this past year and this is by far the worst customer service. the lady went to stock shelves when I was standing in line so I had to ask her to help me and the man was snippy when I said I needed help.

VIRGIE D. 
Rating:
5.0

Customer did not leave a comment.

Wendy J. 
Rating:
5.0

Customer did not leave a comment.

Hope B. 
Rating:
2.0

Was given the truck with half a tank, but told in an aggressive manner to have it at full upon returning. That is like 70$ out of my pocket. No thank you.

Michael S. 
Rating:
5.0

Nothing

Rebecca V. 
Rating:
4.0

Customer did not leave a comment.

Michelle K. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
5.0

Thank you to your staff for being so kind when we arrived and also helped hooking up the trailer. Sandy Bergeron

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

Gary N. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
2.0

We originally scheduled our truck for Tuesday but had to reschedule for Wednesday. The staff was polite and courteous, but also incompetent. We ordered like 20 furniture blankets, They had 12. We ordered an appliance dolly. They didn't know if they had one or where it was. Their computer was slow and they asked ME what the payment was. They didn't seem to know anything. Nice people but poorly prepared.

Steven F. 
Rating:
3.0

Location change due to lack of availability, otherwise no problem + very helpful staff

Jeff F. 
Rating:
3.0

It took forever to find the drop off box

Jaimie E. 
Rating:
3.0

Truck was not clean, running light in front of cab was hanging and not secure, brakes squealed loudly when braking (brake dust on one of the wheel wells), when pulling out the ramp for the car trailer the ramp did not catch and slammed to the ground on top of my foot. Rather frustrating experience this time around.

david G. 
Rating:
5.0

Customer did not leave a comment.

jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
3.0

The unit was very dirty and no one would help me hook up to my Jeep.

Dolores W. 
Rating:
4.0

Customer did not leave a comment.

Kent H. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Nothing everything was excellent

brian B. 
Rating:
2.0

The representative was not very polite

Doug O. 
Rating:
5.0

Customer did not leave a comment.

DON K. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

The gentlemen working that day were great. Very helpful & friendly.

Rachelle B. 
No reviews have been submitted for this location.

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