Customer Reviews for Baytown Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Baytown Self Storage

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david B. on

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Matthew T. on

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Ilkka H. on

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Christopher H. on

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Be more engaged in the rental and present real time and accurate information

ivory D. on

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Mr. Russell the manager was awesome, pleasant, polite, hospitable and knowledgeable of the equipment, the company and I am please to do business with uhaul because of him thank you again for such excellent service???????? and experience..I will use you all services again as needed

billy C. on

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JOSEFA L. on

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KIMBERLY S. on

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I asked for the 19.95 truck and was given a truck for 39.95 because the smaller truck was said to be out of service ( NOT MY PROBLEM). My email has document that I can not open. Inam still waitng on my left money that was taken from my card.

Pam P. on

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Jeannene B. on

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Rex C. on

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Don't forget the trailer I rented had a damaged hook on the safety chain. It was repaired by u-haul but should be replaced. U-haul employee was very helpful. Thank you for a good experience.

Odette G. on

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Emma Lee H. on

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Madie R. on

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Drop off was easy and fast

Braden A. on

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This place was awesome. Clean and very friendly.

Jason W. on

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There was a wadded up fast food wrapper on the seat and a pair of sunglasses on the dash. Grease marks all over the exterior. Not clean but in good condition. The guy at the front desk was very friendly and it only took a couple minutes to complete the transaction.

Avione S. on

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I didn’t mind the location. Russell took great care of me. Where I became dissatisfied is with the company Uhaul itself. Charging me for stuff I never added and giving me the wrong location for pickup. Why would I pick up a truck at one location, then go to another location for boxes??? Next time I want a clear explanation of the services I’m obtaining.

Jessica S. on

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Shaun L. on

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Very polite and gave extra effort to make sure I had all I needed in a timely matter.

Janice B. on

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Rick R. on

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Nothing

Shaun R. on

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Candice C. on

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Adrienne S. on

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The truck was a bit dirty inside - food crumbs in cup holders and dirt in floorboards as well as smelled of cigarettes

VICENT M. on

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Shane D. on

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Still trying to figure out why we were charged the full amount when we brought it back 2 days earlier than scheduled

SHELBY J. on

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I like when the manager is there. He is extremely helpful... if anybody else is working run! They don't explain everything properly and you will get charged extra.

Brenda A. on

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Robert G. on

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eddie B. on

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Benny M. on

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They overcharged me!

Veronica G. on

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Return was painless, attendant met me at parking lot as I was pulling in with return trailer . Gave directions and instructions on where to drop off equipment. Had receipt ready as soon as I walked in .