Representative needs to know procedure/steps. How to guide customer for car placement onto dolly and placement of straps and chains.LaNae G.
Baytown Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Contact number for business is no one available and they charged extra gas in my card so disappointedAlika B.
Customer did not leave a comment.Rhonda D.
Rep was very friendly and courteousDAWN P.
Customer did not leave a comment.Larry B.
I would just say train better for New Employees I had a Bad experience with Shawn that cost me and extra $500 dollars and received No feedbackRenika S.
Drop off location was great.Donnie C.
Customer did not leave a comment.debradixon D.
Customer did not leave a comment.brooks R.
Customer did not leave a comment.Kathleen H.
Customer service was amazing nice respectful gave great directions from one facility to the other. I tip my hat to both of them. They get a 20 from me on a scale of 1-10 with 10 being good. 20 amazingTonia F.
Customer did not leave a comment.Andrea G.
Mr Morgan was the rudest person I have ever met.Joel H.
The manager is rude. It seems like that is just his personality. I didn't receive a text until five minutes after I was inside trying to figure out how to complete my online reservation that I did two days prior. I already did the online checkin. Instead of helping me with the online, he rudely said how easy the online process is and that he would just do it. Really?? Wow. No the online was not easy. Since I didn't receive my text until five minutes after I arrived, the process was not easy. In my opinion, instead of the manager - Mr. Brown, making me feel stupid, he could have used different language to help. In his position, if he cannot do that, he doesn't need to be working there. The van had someone else's trash In it. It also had some red kool-aid type mess in cup holder. I will never be back to that location. Thing is I didn't pick it either. I received a call from U-Haul telling me I needed to use that location because they had the truck I needed. Well, no thank you.Joel H.
Trailer lights on the car transport were burned out and the tail light lens and cover on the back of the tail light are riveted. The dealer said just the signal portion of the bulb was not working. The entire bulb was burnt out. He did not seem very concerned about safety. There was three other trailers that could have been used but he said they weren't for my 2012 Ford Fusion. I have been towing trailers of various sizes up to 40' gooseneck trailers for 42 years. The trailers that were there would have worked. I don't think the trailer he gave me was for my car. Part of the rear end of the car was extending beyond the trailer ramps of the trailer. The last time I rented a trailer from my usual location on North Main Street, Baytown Tx. The entire car was on the trailer with no part of my car extending past the trailer ramps.James J.
Guy was hard of hearing and keys were misplacedMahid A.
I recommend this Uhaul facilityBrent R.
The s hook on the safety chain for the vehicle that was in tow became unhooked in transit of vehicle. The S hook is really to small for the chain that it is attached.Michael T.
There was some trash in the truck when I got it. Both in the cargo space and in the cab. Not a big deal but would be nice to have that cleaned. Other than that the pickup location was great. Got my sorted out and on my way quickly.BRADEN P.
The manager was kinda rude and they didn't have any pads.Jonathan T.
Customer did not leave a comment.David N.
Customer did not leave a comment.Ricky J.
Had to wait 1.5 just to pick up my rental. When loading transport, ball joint popped off of tow while my wife was in the car that we were transporting. This means the employee incorrectly hooked up transport.Michael B.
Very respectful and real quick on getting things done. ThanksMaria F.
Customer did not leave a comment.William B.
Customer did not leave a comment.MARVIN M.
I was told I had the truck until Tuesday the 23rd and I was charged an extra day dropping it off Monday the 22ndJose C.
Was told that a flat rate would keep me from having to pay mileage. I was charged another $78.95 for mileage when returning vehicle. I was not told that phone renting truck. I didn't need the truck the extra day so returned it a day ahead of schedule and was not given a refund. Poor service and poor explanation of how I was going to end of paying the mileage anyway. Not a happy customer.Nazarene A.
I entered all my info online and prechecked in so i wouldn't have to go in but when I got there they told me I had to go into the store... the dolly inhad reserved was unavailable ...the truck they gave me was empty of fuel and they didnt give me a credit that would cover a tank of gas ....so I had to put a whole tank of gas in the truck of which I got no credit for on return...so I lost 25.00 on this whole thing...then when I get into the truck is was filthy with stains and debris all over the floor...it was a horrible experience...I will not use uhaul againCharles J.
Nothing, the agent was professional, answered all my questions, was able to provide the necessary vehicle and got me out and on the road quickly. The check-in was pain free, easy, and quick too. Thank you for a great rental experience, I would definitely recommend this business if you need a vehicle. I had not reserved a truck and was on the road in under 30 minutes. Thank you!MICHAEL G.
I returned the trailer on Sunday 2hrs before it was due. The location was closed so I dropped the trailer in the location where I picked it up. I did not know about the digital return and did not receive a notice for this until after the due back time. I immediately called the location and spoke to the manager to inform him that the trailer had been returned over 2hrs earlier. He assured me that he would check it in on time so I would not be charged an extra day. When my invoice showed up I was charged for an additional day since he did not do what he said. I will not use this location again!henry G.
Customer did not leave a comment.sprecher G.
The cab of the truck smelled like fish and had dog food inside.Stacie S.
Customer did not leave a comment.Michael G.
I called the one closest location to me and he had to refer me to a location a few miles further - but all was ready and done very quickly - great computer system you use!!!Ruth H.
Easy Peasy!Lois B.
Customer did not leave a comment.Gabriel D.
Customer did not leave a comment.arcelia L.
Process was easy.aaron S.
Customer did not leave a comment.kHAJA M.
Customer did not leave a comment.Joseph M.
It's not this location you need to watch for its the main st ,location in Baytown that you have a big problem with. With the all around service that's beyond poor . When I called the 800 number and spoke to a supervisor she was no better at( bad attitude ). Should not be acceptable.carla J.
Customer did not leave a comment.Kayla H.
The cleanliness of the vehicle can have been improved. Otherwise, it was a pretty good experience.Belinda G.
Thanks for your good equipment & price.Edgar A.
They charge me more money than they told me and they don't want to give back the money it's in hold my account was $89 and they charge me $148edgar A.
Customer did not leave a comment.Thomas T.
Only two things that stood out is they didn't have both of the furniture dollies i ordered, and the back of my truck didn't appear to have been swept (grass and leaves).Brandon C.
staff was greatMARVIN M.
Customer did not leave a comment.Jordan T.
Customer did not leave a comment.Dennis C.
Have the trailers set in a way you can hook up to them. I had to move a car dolly and a other large trailer to get to mine. After hook up the lights didnt work. Trying to do all of this I strained my back making it difficult to move. I borrowed a dolly after new trailer was hooked up and upon return nearly fell upon entering store due to slippery floorfeom rain.MATT P.
Great moving experience with U-Haul...will always recommend!Ayanna T.
Customer did not leave a comment.dana B.
Make sure trucks aren't needing any engine work before sending out. Check engine light was on. Cost me 3 hrs that morning before I could leaveWesley P.
Customer did not leave a comment.Gregory W.
I let them know about trailer first. Trailers are in good mechanical conditions but aren't cleaning inside. My trailer had urine inside. I wash by my self at home.Yunier P.
Customer did not leave a comment.Tiffany J.
Explained the 24/7 process more clearJudy H.
Better customer service. Attended was very rude and dry when it came down to greeting and thanking me.FABIAN G.
Customer did not leave a comment.david B.
Customer did not leave a comment.Matthew T.
Customer did not leave a comment.Ilkka H.
Be more engaged in the rental and present real time and accurate informationChristopher H.
Mr. Russell the manager was awesome, pleasant, polite, hospitable and knowledgeable of the equipment, the company and I am please to do business with uhaul because of him thank you again for such excellent service???????? and experience..I will use you all services again as neededivory D.
Customer did not leave a comment.billy C.
Customer did not leave a comment.JOSEFA L.
I asked for the 19.95 truck and was given a truck for 39.95 because the smaller truck was said to be out of service ( NOT MY PROBLEM). My email has document that I can not open. Inam still waitng on my left money that was taken from my card.KIMBERLY S.
Customer did not leave a comment.Pam P.
Customer did not leave a comment.Jeannene B.
Don't forget the trailer I rented had a damaged hook on the safety chain. It was repaired by u-haul but should be replaced. U-haul employee was very helpful. Thank you for a good experience.Rex C.
Customer did not leave a comment.Odette G.
Customer did not leave a comment.Emma Lee H.
Drop off was easy and fastMadie R.
This place was awesome. Clean and very friendly.Braden A.
There was a wadded up fast food wrapper on the seat and a pair of sunglasses on the dash. Grease marks all over the exterior. Not clean but in good condition. The guy at the front desk was very friendly and it only took a couple minutes to complete the transaction.Jason W.
I didn't mind the location. Russell took great care of me. Where I became dissatisfied is with the company Uhaul itself. Charging me for stuff I never added and giving me the wrong location for pickup. Why would I pick up a truck at one location, then go to another location for boxes??? Next time I want a clear explanation of the services I'm obtaining.Avione S.
Customer did not leave a comment.Jessica S.
Very polite and gave extra effort to make sure I had all I needed in a timely matter.Shaun L.
Customer did not leave a comment.Janice B.
Customer did not leave a comment.Shaun R.
Customer did not leave a comment.Candice C.
The truck was a bit dirty inside - food crumbs in cup holders and dirt in floorboards as well as smelled of cigarettesAdrienne S.
Customer did not leave a comment.VICENT M.
Still trying to figure out why we were charged the full amount when we brought it back 2 days earlier than scheduledShane D.
I like when the manager is there. He is extremely helpful... if anybody else is working run! They don't explain everything properly and you will get charged extra.SHELBY J.
Customer did not leave a comment.Brenda A.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.eddie B.
They overcharged me!Benny M.
Return was painless, attendant met me at parking lot as I was pulling in with return trailer . Gave directions and instructions on where to drop off equipment. Had receipt ready as soon as I walked in .Veronica G.
Customer did not leave a comment.Jimmy P.
Customer did not leave a comment.Dorothy J.
Customer did not leave a comment.Shawn H.
Customer did not leave a comment.John B.
The truck was given to me on empty and not swept out, yet the guy told me to bring it back on a 1/4 tank of gas & swept. When I returned, he kinda gave me crap because the tank was empty. Wound up being charged $162 for 2 days & unused furniture padsSamantha C.
Customer did not leave a comment.Daniel M.
They were very rude and would not help load a heavy trailerMICHAEL B.
Very rude and not friendly at all. He was upset from the beggingHector L.