Customer Reviews for Bee Safe Self Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

Cold Lake branch never answers the phone, we waited outside for them to come to the office at 9:30 and we were told opens at 9:00, they live in a house in same yard and we watched her open the curtains and then stroll to the office 8 min late, 2 other clients waiting as well, Truck had less than 1/8 of a tank of gas, the most unprofessional u-haul ever visited and we had a long day going to Calgary, u-haul better shake up your employees, quite unbelievable!

Rating:

1.0

I had a pick up time at 11, waited for customer for about 10 minutes then they came out and I told her to call me in my car because I’m succeptible to skin cancer. She said ok and then took a person who was outside waiting before me. I waited until almost 12 then drove away. Very poorly run service!

Rating:

1.0

​I am writing to formally submit a complaint regarding the severe inconvenience and significant out-of-pocket expenses caused by a last-minute change to my pick-up location for Reservation #72776408. ​My original reservation was meant to be picked up in the Fort McMurray area. However, U-Haul changed my pick-up location to Cold Lake, which is over 400 km away (a 4+ hour drive one way). While I appreciate that U-Haul provided an extra day and additional mileage allowance, this did not cover the substantial financial costs I incurred to retrieve the vehicle. ​Because of this location change, I suffered the following direct financial losses: ​$150.00 CAD – Fuel for the personal support vehicle driven to Cold Lake. ​$150.00 CAD – Payment for the additional driver required to transport me. ​$150.00 CAD – Extra fuel required for the 20' truck to drive it back from Cold Lake to Fort McMurray before starting my move. ​Total Out-of-Pocket Expenses: $450.00 CAD ​(Note: In addition to these logistics expenses, my 70-inch television was severely damaged during transit). ​Given that this pick-up relocation was forced upon me by U-Haul and resulted in $450.00 CAD in additional expenses, the current compensation offered is completely inadequate. ​I request that an Area Field Manager or Customer Relations Executive review my file (Reservation #72776408) and issue a partial refund/reimbursement of $450 .00 CAD onto my original payment method to cover these direct out-of-pocket costs. ​I submitted a claim via the mobile app previously but have not received a resolution. Please confirm receipt of this email and let me know the timeframe for processing this reimbursement. ​Sincerely, ​ Reservation #: 72776408

Rating:

1.0

nobody was there and I feel that I left the fuel at the amount it was to be left at Then I was over charged for the amount. I am in a shity spot as u_haul is the only vehical I can use to go where I need. If there was another company I would use them. I dont like being taken for granted.

Rating:

4.0

I also did not like that I had to return it in a small window of time once I was at my destination. I had to wait to unload it until I had assistance and thus I was charged an extra 20 dollars even though it was returned on the day it was due. I did return it after hours, which was helpful, but because it was after hours there was no personnel there thus they could not help me.

Rating:

2.0

Not force customers to pay for extra days that they know they will not need. They know you are obviously there in need of a trailer so they have you over a barrel. Very disappointed in uhaul !

Rating:

5.0

Always great in Cold Lake!

Rating:

5.0

Great job

Rating:

5.0

I wouldn’t change anything

Rating:

5.0

My only complaint is that there was no one in the office when we arrived. I have to make some calls first. But everything went well.

Rating:

1.0

The manager is too rude..customer service is really bad. I would recommend you to open another location in Cold Lake under a different management that respects your clients. If I had another option I would have go there. This management is bringing U haul a bad reputation

Rating:

5.0

Quick and friendly service

Rating:

4.0

Have the trailer I reserved a month in advance, available for use.

Rating:

1.0

No customer service at that location. No dollies at location after one had been reserved by me. Shorted me one furniture blanket. Said I couldn’t drop off at Blackfalds. So I had to call and arrange myself

Rating:

5.0

All good

Rating:

5.0

The manager was very nice and he was really busy but stayed calm and even had a good laugh Very pleasant to deal with

Rating:

2.0

Hurt my back trying to move the trailer from tight area onto my truck, didn't know I had to buy a hitch on arrival a 30 dollars couch move turned into 110$ will call a friend next time

Rating:

5.0

Nothing

Rating:

4.0

It was a drop off site. No personal were met during the drop off.

Rating:

4.0

Not a thing !

Rating:

5.0

earlier saturday hours would be beneficial.

Rating:

5.0

cant think of any. Dave was great!

Rating:

3.0

I will need to talk to someone about how I got treated and how I feel about uhaul

Rating:

1.0

Horrible customer service! Equipment was great, clean, worked with no issues. Reserving a truck online was easy but went downhill from there. Worst part of the experience was picking up the truck from the location (a day later than reserved cause it wasn't available as guaranteed) the representative was rude, aggressive, and not interested in being a U-Haul Rep. I will not be returning to this location and will strongly consider even using U-Haul in the future after this interaction.

Rating:

4.0

Dropped trailer off after hours so was not able to rate personnel or indoor site cleanliness. Was easy to find a spot to park the trailer. Online drop off process was very simple to use.

Rating:

1.0

I was over charged with hidden fees and yes did not receive my security deposit yet

Rating:

5.0

The owner was very helpful. I was struggling to back in the trailer so hid it with my permission and did it in one attempt. Very impressive. He asked about the journey and the ride. Very personable chap. Thank you.

Rating:

2.0

Ramp was full of mud. I had to take it to car wash to clean before loading. Wipers were broken.

Rating:

1.0

All employees of u-haul That I unfortunately had to deal with were unhelpful, unwilling to accommodate for extenuating circumstances, and generally just unpleasant to deal with. Their monopoly over their industry leads them to act in whatever way they see fit, not in the way that is fair. The experience was so horrible to the point that I will never use a u-haul again, I will pay for movers just to avoid having to deal with this company.

Rating:

1.0

Truck was probably never cleaned inside. Blinker did not work. I was concerned about caulking at the top corners, I was told not to. Sure enough, my belongings got soaked.

Rating:

5.0

Cold Lake U-Haul is an absolutely wonderful and helpful place to start your trip. Highly recommend to anyone

Rating:

5.0

Great service!

Rating:

5.0

Very helpful when returning trailer

Rating:

5.0

Fabulous

Rating:

3.0

Better parking situation would be beneficial

Rating:

5.0

The attendant was awesome! It was -40 out and he went out and got my truck started so it was warm for me. He was super friendly and easy to get a hold of.

Rating:

5.0

I had a great experience getting a last minute trailer. Helpful, respectful and professional staff. Will come back and recommend this location.

Rating:

5.0

Can't think of anything. Representative came out to meet me and was friendly and professional.

Rating:

5.0

Bill has a good handle on customer service. Keep doing what you are doing

Rating:

5.0

We will always use service in the future and will highly recommend U-Haul to others

Rating:

3.0

I arranged to drop off in Bonnyville but Bonnyville said their lot was full so I had to drop iff at an alternate location last minute. I found to be very inconvenient. Bee safe self storage seemed okay. They have short hours so I did the no contact drop off.

Rating:

5.0

Nothing keep up the good work..

Rating:

5.0

The gentleman that works in cold lake was very nice I would deal with him any day

Rating:

5.0

Bill was great and our rental experience was easy and surpassed expectations. Will use this location again.

Rating:

5.0

Best place around for service 👌 an I made sure to sweep the trailer out so he wouldn't have to thanks again will be back tomorrow maybe lol 😀

Rating:

5.0

Just check the ratchet tie down tightner, some are pretty rusty and tricky to tighten straps .

Rating:

3.0

I rented a flat deck trailer to assist my daughter to move. When I picked the trailer up, the person at the location had a difficult time getting the trailer to attach to the ball on my vehicle. When I tried to take the trailer off my vehicle, it took two people to get it to come off the ball. In fact, my son-in-law cracked a rib and wound up at Emerg when he tried to hook the trailer up to my vehicle on his own! I am a 65 year old woman who lives alone. I have had my own camping trailer and had no difficulty whatsoever hooking that up and unhooking it by myself. There is absolutely no way that I could have done this on my own with this flat deck trailer, which should have been much easier to work with, not harder. I had to extend my rental due to unforeseen circumstances, so it was necessary to hook it up and unhook it multiple times. Every time, I had to find two people who were kind enough to help me out. Had I known this was going to be the case, I never would have rented the trailer. The person at the local U-Haul said he would send the trailer to Edmonton when I returned it and let them know it needed to be repaired. However, I was not offered any type of discount or compensation for having to deal with a damaged unit. I feel there should be some type of discount for having a defective unit.

Rating:

5.0

A great experience!

Rating:

5.0

Nothing everything was excellent!

Rating:

5.0

All is good

Rating:

4.0

The truck windows were very dirty when we rented the truck at the beginning. One big disappointment was that the truck did not have a cd player or a back camera. It would facilitate alot if we had a little camera for backing up or even while driving. It would have been really hard if i was alone. I think the truck could get an upgrade. I also would have lile to ajust the mirrors to my licking for a better experence.

Rating:

5.0

Surrounding is clean. Friendly staff and units are safe even if you drop by at night.

Rating:

1.0

Nobody answered the phone when called for assistance x3. Hours listed stated location was open from 9:30-12:30. We arrived at 9:30 and waited almost 30 min, while trying to contact someone via phone.

Rating:

5.0

Sherwood Park to Cold Lake. Great folks to work with. Effortless transaction, great service & incident free! 🙌

Rating:

5.0

The manager was extremely flexible with my reservation and had several options for our needs. Will definitely recommend.

Rating:

3.0

There was dog hair in the can of the truck and it smelled like dog

Rating:

2.0

The actual “owner/operator” was a creep and had actually given hell to his employee for HELPING me, after he caused me to have NO HELP cuz they never gave me the code to get into the compound so that I COULD Unload the truck so it was his own idea to help since I was ALONE doing the unloading!! It was the worst: no one mentioned (in the 5 times I spoke to an agent over the phone!) the deposit required for the truck that isn’t paid after you’re done so you know the full cost… it was terribly organized and the ONLY high point was dealing with Bill from the storage facility for uhaul in Cold Lake: such a gong show!!

Rating:

5.0

He was very polite, helpful, and efficient. Amazing service.

Rating:

5.0

Customer service was top notch locally and talking with representatives on line. Thank you for the great experience as moving could be a stressful event. Thanks

Rating:

5.0

Great service and equipment

Rating:

5.0

Dave was always so helpful and friendly. The facility was easily accessible, and clean. I would definitely recommend Bee Safe Storage to anyone!

Rating:

5.0

The agent was very nice.

Rating:

5.0

Huge help during my move back in June, Thank you!

Rating:

5.0

Would highly recommend. Great staff and great service.