I requested counter service and was basically forced to do the app. The rep acted as if helping was an inconvenience. There are is no reason to not offer help upfront over saying â€œgo onlineâ€ when you're standing right there. I would not go back here solely based on customer service.WILLIE E.
Customer Reviews for Best Value Multi Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First, there was someone sleeping next to the truck that I had to pick up pick up. It was a homeless person that I had asked to move so I can get to the back of the truck where the key was.DOUGLAS F.
Let customers know this is a self service location during reservation and monitor the trucks miles betterDevon W.
It was raining through half the trip and the trailer has leaks as everything was soaking wet inside. Biggest issue was my mattress! The contract said to return at 452 S Cypress Rd Pompano Beach which location showed 8am opening on the door but no one showed up until 10am. I was told system was down and to return online. Called and was told I was to have returned online at location then was told retune location was on Andrews not Cypress but contract said Cypress??Robert R.