Customer Reviews for Big Anchor Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Big Anchor Storage

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JAMES P. on

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Customer did not leave a comment.

Richard E. on

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Great people

Steve M. on

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Customer did not leave a comment.

Dria M. on

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Red necks

Ashley S. on

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They charged me for safe move when i didn’t want it and they charged me for two days instead of one. They overcharged in mileage too.

Cynthia S. on

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Kieran K. on

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Lady was rude. Uhaul never sent me confirmation of where my truck would be. So I went to the “preferred location” I had selected. When I got there, the guy told me I was at the wrong spot, but couldn’t tell me where I was supposed to be. The lady at the shop where I was supposed to be called me, she came off as rude over the phone. Had to get another uber to that location. When I got there, the location had lost power and couldn’t process my reservation. She told me it was my fault, if I went straight there instead of the other location, I would’ve been there before power was out. On top of it, I was holding her up apparently. The location closes at 4, but she wanted to leave at 330 (or earlier) because she had weekend plans. Store hours are store hours, if you want to take off early, make sure someone else is there. When I explained that I never received confirmation to go there. She insisted that she personally sent me an email. When I explained that was impossible because I hadn’t yet made a reservation on the day that she was insisting she emailed me, she pushed the day back. Again, I still hadn’t made the reservation yet on that day, so how did she email me the confirmation? “Oh I must’ve done it this morning” except she didn’t. And you don’t confuse “this morning” with multiple days. I never received confirmation. And now it was my fault. She finally got someone on the phone who could process my reservation from their house. Turns out they switched me to a 15’ truck, which wasn’t what I ordered. I was disappointed, didn’t know if I still wanted it, but she didn’t want to even give me 5 minutes to call the person I was helping to ask if we still wanted the truck. I kindly explained that if they called me to tell me where to go, they probably would’ve also mentioned that they didn’t have the truck I wanted and that I would’ve had plenty of time to weigh my options and decide if I actually wanted what they had. Again, she insisted that she personally sent me confirmation, then finally agreed to give me 5 minutes to make a decision. End result, I’ll never use uhaul again, the rental was kind of expensive, but it’s 100% her attitude that will keep me away.

Chris T. on

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I have rented from Budget in the past but will be using Uhaul from now on. The electronic check in was super convenient

Michael B. on

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they are trying to charge me for gas when the truck was dropped off after hours. There is no clear indication where to park the truck when returned after hours.

Howard B. on

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Saam B. on

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Brad O. on

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