Customer did not leave a comment.Larry B.
Customer Reviews for Big Red Barn Trading Post
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pick up truck in Waynesville nc. Very friendly and helpfulDEBORAH K.
Customer did not leave a comment.Jerome S.
Rented on Saturday at about 4:30 Bringing it back that night or next day Easter Sunday. In the billing explanation no mention was made to the rental tax, a cleaning charge was made after I had blown it out and a after hours fee was tacked on while knowing it was to be brought back that night or next day. Says he will take off the cleaning fee and after hours fees that were no discussed or erroneously added. The gif of the final bill was almost illegible. Much different experiance from Budget 2 weeks ago.JOHN V.
My experience was great!JOSEPH O.
The representative was more than 30 minutes late to work when I picked the truck up. His business was dirty, the truck wasn't ready for me. He didn't provide the amount of blankets I needed but still charged me for 24, only gave me 7. The dolly wasn't in the truck, the truck had not been swept out. I had already checked in online and I had to go into his filthy office anyway which took 30 more minutes. I was there for 1 hour and it should have taken 15 min at most.KELLY R.
Dropped it off after hours. After 5pm. Didn't get the 100 discount that I was told I would get for dropping it there. Didn't have enough allotted miles to drop it off there from where I was taking the uhaul in NC.CHARLOTTE H.
Nothing needed to change. Customer service was excellent, 5 star Had to change plans and Aaron was very accommodating which helped me immenselyJACK C.
Very friendly and helpful. A++!JEFF J.
Great placemichelle F.
Customer did not leave a comment.DANNY S.
Customer did not leave a comment.JITEN K.
Customer did not leave a comment.CHARLES W.
Customer did not leave a comment.STEPHEN K.
They were not there because of an emergency but they let me drop off and checked it in for me without any fees. A well placed note telling me where to call for drop off. Easy to find too.Charles G.
Aaron was very friendly and knowledgeable. The truck was in great shape and was just what we needed for our move. I'll continue using U-Haul for all my moving needs.GRIFFITH S.
Customer did not leave a comment.RODNEY C.
Customer did not leave a comment.Stanley B.
Customer did not leave a comment.sonya M.
Keep track of equipment and reservations. Work on getting receipts to the customers.AISHA B.
Yes friendly and safety consciousOWEN O.
Aaron made everything super easy.helen P.
Great experience!ROBERT C.
I rented these before at a price about 65$ In Murphy Nc when I was told it would be 200$ I paid it but I will never rent from I haul again,ben A.
Customer did not leave a comment.JAIME M.
We had looked on the UHaul website and this location was not properly listed. We found it by accident when driving through Waynesville. They were very helpful.frank G.
Customer did not leave a comment.angie H.
Customer did not leave a comment.Kelly O.
Customer did not leave a comment.david T.
no one there to meet us, after awhile a sick person showed up to take the keys and inspect the truck.isreal F.
Customer did not leave a comment.Julie R.
They have only been a Uhaul outlet for a few weeks and are still working out the kinks. Aaron was great about helping and understanding our needs.Ann S.
Customer did not leave a comment.Jaquan M.
They are a new Uhaul outlet and working to please customers.Ann S.
Customer did not leave a comment.ARNE T.
Fantastic customer service. Was able to get in early and get the truck. Very nice customer service. Will use againChris H.
Aaron did a great job. They are so much better than mattress goddess u haul on rhe highway.Robert A.