Customer Reviews for Big Ten Auto Shop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Big Ten Auto Shop

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Olidia M. on

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Customer did not leave a comment.

veronica a. on

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THANK YOU!!

Nancy E. on

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Jessica did an excellent job of renting the vehicle and adjusting the final payment. The after hours return process is complicated and cumbersome. The WiFi connection failed repeatedly. Even while on the phone with Go U Haul it was difficult to complete. A form to write the time, mileage and gas level on could work with a motion camera to verify the time. Then a follow-up call from U-Haul like I got today to verify the details.

Richard B. on

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Customer did not leave a comment.

Jacob B. on

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Customer did not leave a comment.

Alyssa G. on

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I've written a couple of emails/reviews over the last couple of days as I've experienced this nightmare of a move so they have bit a all over the place so I want to put them all in one place in this comment section. To begin with, I currently live in Lawrenceville Georgia. I relocated from Stafford Texas a few months ago and my furniture was still there in a storage unit on Murphy road. I hired a long distance relocation company to bring my things to Georgia but was told the truck could not fit into the storage facility and he may or may not be able to get it that day. So I decided to rent a Uhaul for 2 days and have my brothers that reside in Houston empty the storage and park the Uhaul in front of their house until the mover was ready. I called and reserved the truck that morning and explained what I was trying to do, she agreed that 2 days was a safe bet and I reserved a 15 foot truck at the location that was closest to the storage with availability at 603 FM 1092 Stafford, TX 77477. I asked her if the truck could be picked up within the next few minutes because my brother literally lived next door and he had to be at work at 10 and she said that it was available. She told me the price which was around 70 asked me for my credit card information and told me that my brother would just have to show his driver's license and give my telephone number once he arrived to pick up the truck. 15-20 minutes I get a call from my brother asking for my credit card number again because the price went up, I ask him how is that when it's an in town rental. The prices are painted on the sides of all of the trucks according to the size. He said that they only have the 20 foot truck available. I ask him if I can speak to the store representative and I greet her and ask if she is who I spoke with earlier (not knowing that calls are routed to customer service representatives) because I was told a 15ft truck was available that's why I made the reservation for that location. She says "no and they are not in the stores and they don't know what we have, anyway it's the 1st of the month and everyone is renting a truck. You get what you get." Those were her words and she made no apologies; she then said, "if you want I can put it back out there for someone else to pick up and if they have a 15ft truck available they will call you." I said fine because it was apparent that she wasn't going to be of any help. Around 5-10 minutes later another store called and said they had a truck this was the Big 10 Auto. I explained to her what I was trying to do and the time restraints I was under and she put the reservation until 5pm. A 2 day reservation. By this time my brother was at work so it had to wait, later on when my brother took a break he went to pick up the truck because I assured him that it was reserved and it was available and all he had to do was show his license and pick it up. Again he calls me from this place FRUSTRATED saying that the cost is more expensive than i

Sheryl M. on

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Everything was perfect. Staff was