Customer Reviews for Billingsley Auto Service
(U-Haul Neighborhood Dealer)

1,283 reviews

864 N Main St   Decatur, IL 62521
(Bus Rte 51 S)

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 11/27/2022 - 1/31/2025: Closed

Services at this Location:

Contact Us

864 N Main St
Decatur, IL 62521
(Bus Rte 51 S)

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed
Special Operating Hours
  • 11/27/2022 - 1/31/2025: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Lori L. 
Rating:
5.0

I always rent UHaul things from this location. I love working with them!

Robin T. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Brian H. 
Rating:
1.0

Customer did not leave a comment.

Rocky S. 
Rating:
5.0

Probably the cleanest U-Haul we have picked up recently…and we have had a lot lately!! Very nice and helpful people at this location.

JOHN B. 
Rating:
5.0

No improvements needed here. Great service!!!!

TOM W. 
Rating:
5.0

We wanted 10 foot but they were running short. Jason was nice to upgrades us to 15 footer. Gave us keys on time. Location is easy to get off and find.

Pratik Kumar P. 
Rating:
5.0

Customer did not leave a comment.

mary C. 
Rating:
5.0

Customer did not leave a comment.

Bethel Frank C. 
Rating:
5.0

Customer did not leave a comment.

Barbara L. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Friendly staff and very helpful.

Marc P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Very friendly customer service accompanied with quick processing of paperwork and getting customers in and out the door and in efficient manner.

Heidi F. 
Rating:
5.0

Customer did not leave a comment.

Ebony D. 
Rating:
4.0

Customer did not leave a comment.

Chontelle W. 
Rating:
5.0

Friendly helpful service

Victoria P. 
Rating:
5.0

This location is well-supplied and well-maintained. The staff inside and out is exceptional and very accommodating during a very stressful time for me. Customer service is the highest priority here. Thanks much, U-Haul, Billingsley.

CAROLYN P. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

Great place and people. It was a pleasure.

Kathy A. 
Rating:
4.0

App/website for returning the trailer was not working correctly for me and another customer that day.

David W. 
Rating:
5.0

Customer did not leave a comment.

Alissa P. 
Rating:
5.0

Customer did not leave a comment.

Michael Z. 
Rating:
5.0

Customer did not leave a comment.

STUART E. 
Rating:
5.0

Customer did not leave a comment.

Diana H. 
Rating:
5.0

Customer did not leave a comment.

EDWIGHT F. 
Rating:
5.0

Customer did not leave a comment.

Jintrell T. 
Rating:
5.0

perfect!

DAVID H. 
Rating:
5.0

All positive

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

Terry R. 
Rating:
5.0

Customer did not leave a comment.

Jeffery W. 
Rating:
5.0

Gasoline policy seems a little crazy. Why not just leave with a tankful and bring it back full? That way it's not necessary to play a game trying to get the tank close to where you picked it up. It could just be a lot simpler.

Stephen J. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

Customer did not leave a comment.

Gary J. 
Rating:
5.0

Customer did not leave a comment.

Patricia W. 
Rating:
5.0

Outstanding service and equipment was well maintained and owner was very knowlegable.

Mel W. 
Rating:
4.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Sherry was Awesome!

GARY C. 
Rating:
5.0

We were treated to a brand new Uhaul vehicle and the service was the best we have ever had...knowledgeable and very courteous staff. Clean and convenient location...by our old Church. Moving Mom across country to a nursing home was a hard job, but Tom Billingsley and his staff made it so comforting for us. Not a single antique was broken in the move. We owe them a huge vote of thanks for making last week much easier than expected. Carol and Tom and Tommy Condon

tom C. 
Rating:
3.0

Nothing - all went well as expected.

LESA H. 
Rating:
4.0

They understood when we only had the furniture cart to turn in. But we were not given the refund for the dollie yet.

Gail B. 
Rating:
5.0

Good Customer service

Danny H. 
Rating:
5.0

Very helpful and congenital. Would definitely use them again

Russell W. 
Rating:
5.0

Very courteous and helpful staff

William F. 
Rating:
4.0

Check the equipment in when dropped off.

Chris H. 
Rating:
4.0

The truck smelled and was extremely dirty. I had to wipe down everything. Not a good thing especially with Covid!

Patricia M. 
Rating:
5.0

Always love renting from Billingsley…good people!

KEVIN O. 
Rating:
5.0

Customer did not leave a comment.

Joanna H. 
Rating:
4.0

Customer did not leave a comment.

WILLA B. 
Rating:
5.0

My experience was good, Billingsley does a good job.

William M. 
Rating:
2.0

She changed my drop off location without telling me.

MBRETT D. 
Rating:
4.0

Customer did not leave a comment.

Kevin O. 
Rating:
5.0

Perfect!

GARY C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Every time we have rented a truck the experience has been wonderful. Great customer service and so helpful

Paula K. 
Rating:
4.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

Abbas N. 
Rating:
5.0

We have a wonderful experience with renting a truck and will rent again

Rodney K. 
Rating:
5.0

Customer did not leave a comment.

Mary T. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN O. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

we have used this company many times before.

JACK R. 
Rating:
5.0

It was a hassle free rental!

JASON B. 
Rating:
5.0

Customer did not leave a comment.

Jessyka C. 
Rating:
4.0

Customer did not leave a comment.

THOMAS O. 
Rating:
5.0

They were spot on with all of the ways that make customers satisfied.

DOUGLAS S. 
Rating:
5.0

.

Jamie M. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

We put gas into the truck and drop off put in another $60.

JOSEPH Z. 
Rating:
5.0

Customer did not leave a comment.

Dianna B. 
Rating:
3.0

Back of truck was muddy. Is understandable however considering the rain. What was unforgivable was the terrible experience of returning the truck after-hours through uhaul share. My account would not pull up the reservation for the return side from one specific online route which took 30 minutes to find. Also picking up the truck online required either very personal information or potentially random people with a phone number to verify my "identity"? I will never use uhaul again. Penske is more expensive but perhaps it's for good reason. Uhaul is a joke.

Stefan B. 
Rating:
4.0

Customer did not leave a comment.

KyAurice C. 
Rating:
5.0

Customer did not leave a comment.

Alyssia D. 
Rating:
5.0

Customer did not leave a comment.

TORINA D. 
Rating:
5.0

First class service! Unhooked the trailer from my 4Runner in the lot where they were parked and then brought the 4Runner back over to the office for me! Great because it was raining!!

Robin J T. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Everything was great no problems people were nice and friendly and knew what they were doing.

CALVIN M. 
Rating:
5.0

I had a great customer experience at Billingsley. I chose Billingsley because I have had them do service for me before with good success.

James L. 
Rating:
5.0

Customer did not leave a comment.

KEEGAN D. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Madelyn M. 
Rating:
4.0

Customer did not leave a comment.

Edith H. 
Rating:
5.0

Friendly and helpful staff!

Elise K. 
Rating:
5.0

Outstanding customer service. I enjoy renting from Billingsley.

Emmett H. 
Rating:
5.0

Customer did not leave a comment.

Ashley A. 
Rating:
5.0

The people were friendly and helpful.

TINA S. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Get a 6' x 12' trailer available for rental

Emmett H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

MINDY D. 
Rating:
5.0

Good customer service and very friendly

Julie M. 
Rating:
5.0

Customer did not leave a comment.

Randy E. 
Rating:
5.0

The staff here were amazing. It was quick and painless. I WILL be returning.

Samuel L. 
Rating:
5.0

I use Billingsley for all of my UHaul needs when I am in Decatur. They are a wonderful, local owned shop.

Lisa N. 
Rating:
5.0

The location, vehicle and staff ON SITE were great! Your “24-7” app, however, was not. At pick up, it generated a charge that was $100 more than the contract I had been quoted with a rep via telephone that morning, and refused to honor that rate. Upon return, it tried to do the same. Thankfully, the representative at the location overrode the system and was able to give me the agreed upon rate.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

PHILIP C. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
No reviews have been submitted for this location.

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