Customer Reviews for Black Metal Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

Very friendly and helpful

Rating:

5.0

Please improve the "take a photo of the license plate to verify" step as it expired before I could even click the link.... also giving 2 contacts at pick up was annoying as I wasn't prepared with those details since I wasn't aware id need that... Black metal storage was awesome at helping me feel comfortable with the trailer, gave me advice on loading and tie downs.

Rating:

4.0

Have paved lot.

Rating:

5.0

Unfortunately, the loading ramp for the utility trailer I rented did not match the overall dimensions of the trailer rendering it useless to me. I didn’t see anywhere in the product description that this was the case.

Rating:

2.0

Not very good customer service Non friendly. Zero communication skills. Demeanour way off. Short with all duties.

Rating:

4.0

Extend hours

Rating:

5.0

Very kind and helpful

Rating:

5.0

The right wheel had issues, I had to keep a low speed or the trailer would bounce all over the road. This is not the U-Haul location issue as they would have no way of knowing if the previous renter did not mention. So it definitely made for an uncomfortable towing experience.

Rating:

5.0

Staff was awesome 👏

Rating:

3.0

Opening at 10 AM was a problem for me.

Rating:

4.0

So impressed upon arrival, i became a customer before leaving.

Rating:

5.0

everybody I interacted with who represented uHaul was awesome

Rating:

5.0

Nothing I can think of. Keep up the good work.

Rating:

3.0

The app glitched out on me, and wouldn’t allow me to move forward to the final payment screen. I was on the phone with support for over an hour to get this sorted out. Why couldn’t she just make the payment go through on her end?? She was great, but the app glitch and the support not being able to move things forward on their end was extremely frustrating

Rating:

5.0

Nothing, everything went as smooth as silk

Rating:

5.0

Everything was quick and painless, as expected, and without issue.

Rating:

5.0

Black Metal Storage has the best staff and cleanliness U-Haul I have ever been to so appreciative of your business , and they are very happy and helpful they ARE THE BEST OF THE BEST IN CUSTOMER SERVICE AND EXPERIENCE, thank you !!!

Rating:

3.0

The truck was not clean inside it needs a tune up for sure. but it did get us from Wyndel to Drumheller

Rating:

4.0

Told that there was a room full of moving blankets but when arrived there was none.

Rating:

5.0

Awesome service

Rating:

5.0

Awsume service, very professional, and Knowlegable.

Rating:

5.0

This was a drop off after hours. There was a number to call where They opened the gate after speaking with me and gave clear instruction for the key drop off.

Rating:

1.0

Bad service bad customer service just a bad experience all in all . Wrong charges odometer not read properly . Calgary passing the buck on to Cranbrook. CRANBROOK passing the buck to Calgary . Still no resolve and extra charges put on my card. No investigating . Nothing

Rating:

5.0

None

Rating:

3.0

I had booked a trailer at a closer location 2 weeks ahead of booking , had to travel to a further location (an 1.25 hrs out of town ) to pick up the trailer , unfortunately for myself the trailer had to be picked up a day earlier than needed as that location did not have the same days of operation, so booking ahead was not convenient giving me a few hours notice on the location change ,

Rating:

5.0

These folks are just wonderful to deal with. Uhaul is lucky to have them

Rating:

1.0

When I rented the unit in Red Deer I was told I could return it to where I was living Trail BC. I had to then return it to Cranbrook 2 hours travel back and forth. I do have to say in the end you took care of me.

Rating:

5.0

Friendly knowledgeable staff !!! Thanks

Rating:

3.0

I will explain why the low rating. The first truck exhibited problems. The driver, an experienced long-distanced driver, returned the truck. The fuel level on the second truck was below that of the first truck. The driver was told this would be adjusted; it was not. I was promised, and the information is written on the order, that the milage rate would be adjusted to sixty-nine cents km. This was not done. I have called the Calgary office numerous times. What I find sad is that the employees at the US location and the Canadian location were awfully nice, I would even say steller in their patience, their comprehension of the problem and their willingness to make everything right. There seems, however, to be a disconnect between the front-line employees and administration. I still await the adjustment to the two invoices charged to me. So sad, because I was most pleased with the employees on the phones.

Rating:

1.0

The office was supposed to be open at 9:30 a.m. It did not open until 10 a.m. Trying to receive the uhaul via the online process was horrible, and quite frankly frustrating and unnecessary. The lock box for the key, when I finally reached that point in the process would not open for the strength I had in my fingers. My son-in-law was able to open the lock box. I received a 15-foot cube van at a charge of $29.95 per day, but I had ordered/requested a 10-foot cube van at $19.95 per day. When I received the email confirmation of a 15 ft van, I accepted it as I didn't know that I could have a choice. There was a 10-foot van parked immediately beside the 15-foot van that I got the key for. Why was my original reservation/order/request changed? And lastly, the van storage area leaked in the Mom's Closet area and about 13 other places. I respectfully request a refund of $10 per day, totalling $70. plus applicable GST and PST . Thank you

Rating:

4.0

I think it would be extremely helpful for you folks to stick to the original client request. I had arranged to pick a truck up in Fairmont BC and a couple days before that you sent me an email stating the pick up location had been moved to Kimberly. This is just over an hour away so by the time my wife and I drive there we lose almost half a day of packing and loading time, which is somewhat crucial when faced with a moving deadline. U-Haul called me the week before and asked if I’d be willing to pull a cargo trailer back to Alberta with me as they were trying to relocate some equipment. I agreed and then the change to Kimberley happened and the trailer was t spoken of again. On the drive to Kimberley I received a call from the dealer saying that his worker was sick so I’d have to use the app for the truck and he would give me gate codes when I got there and would inform me of the key location. A few minutes later he called to say he didn’t have a truck for me as the one on site had been rented out twice and had a fuel leak. At that point I called the Calgary number and was able to get a truck out of Cranbrook, must say a very frustrating situation. When I returned the truck to Calgary the drop off location was closed and the instructions said to scan a QRcode and follow the instructions. I did this but it wouldn’t let me go past the mileage on the screen because it said I had driven 58004.5 kms which is quite a trip ! I finally gave Up on trying to log it in and put the keys in the lock box. The truck had a full half tank of fuel in it when returned which is the same as pick up. The next day I got an invoice for 19Litres of fuel $40.74 which I don’t believe was justified. So overall if you actually read these and care, we were quite disappointed with how everything went together and finished up. On the bright side we got our furniture to storage.

Rating:

1.0

Couldn’t even get ahold of anyone, left standing at the gate for an hour waiting to return truck and they wouldn’t even answer the phone

Rating:

3.0

Hate the obligation to use the UHaul App which is a nightmare... Other than that, rental was OK.

Rating:

1.0

When dropping off the man there, a large tattooed guy, came out and swore at me for parking in the wrong spot. I apologized as I didn’t know, he pointed out the sign and called me stupid, a moron and a f*cking idiot. I asked him why he was being so rude and aggressive and then asked his name, he replied with a smile, my name is f*ck you! It was incredibly intimidating and I left shaking. I told the owner (lady) and she brushed it off as well. I intend on making a gggole review of this behavior as well as requesting Uhual do an investigation, as well I will be hating my experience on Facebook and with the better business beurea. It was clear this man enjoyed being intimidating and scaring me. I will never again use them for anything, I’d rather pay 10x as much and I will make sure to tell everyone of the hundreds of people who pass through my office for advice weekly, about this man’s borderline psychotic behavior. I contemplated making a complaint to the RCMP its was so traumatic.

Rating:

1.0

When dropping off the man there, a large tattooed guy, came out and swore at me for parking in the wrong spot. I apologized as I didn’t know, he pointed out the sign and called me stupid, a moron and a f*cking idiot. I asked him why he was being so rude and aggressive and then asked his name, he replied with a smile, my name is f*ck you! It was incredibly intimidating and I left shaking. I told the owner (lady) and she brushed it off as well. I intend on making a gggole review of this behavior as well as requesting Uhual do an investigation, as well I will be hating my experience on Facebook and with the better business beurea. It was clear this man enjoyed being intimidating and scaring me. I will never again use them for anything, I’d rather pay 10x as much and I will make sure to tell everyone of the hundreds of people who pass through my office for advice weekly, about this man’s borderline psychotic behavior. I contemplated making a complaint to the RCMP its was so traumatic.

Rating:

5.0

The person who checked me in was so helpful and patient. Thankful to use the truck for our move!

Rating:

5.0

Picking up the trailer was a quick and easy process.

Rating:

5.0

this is the third time i have rented a trailer from u haul and have had an Excelent experence each time Thank You So Much

Rating:

5.0

Nice people

Rating:

3.0

Again the people at the drop off location were good but I will never ever use uhaul again and I will tell everyone I know about how horrible they were to deal with. We got asked to bring a trailer from bonnyville to cranbrook so we did. Then our drop off location changed to 30 min away then 2hr 45 min away because no one "had room" for the trailer that we ended up dropping at cranbrook because that was the original deal. These unexpected location changes are absolute bullshit. If I could give uhaul negative stars I would. The people running the locations are not the problem, its the company as a whole. Be better!

Rating:

5.0

Everything was fabulous. 15' trucks are wonderful as the auto transmission uses the engine nicely to brake going down steep mountain roads

Rating:

5.0

All good no problem

Rating:

5.0

Fast service. Hooked up and on the road in 15min.

Rating:

3.0

Have the drop box outside the compound so you can drop the key off when they are not open.

Rating:

5.0

Very happy with the customer service and convenience. No suggestions for improvement!!!

Rating:

4.0

Was not told about the safe trip thing on the phone..changed withouty permission.

Rating:

2.0

Placed locked up. Had to do online stuff or phone a number to get in. Got a voice message so I texted. I was blocking other people who had access so they let me in and I left the trailer. I got a thumbs up text that I dropped the trailer. I actually talked to no one. A bit unfriendly for an old man.

Rating:

5.0

I was treated well and everything was set for us to go. Warm and informative. Great smile. I would definitely use them again.

Rating:

4.0

I could have used help hooking up to the 12’ trailer. It’s quite heavy. But I was told to do it myself.

Rating:

5.0

Great service, very professional

Rating:

1.0

Rude owners, terrible customer service.

Rating:

5.0

Absolutely; fantastic service; highly recommend your business to my friends and relatives. Keep up the good work; you help take the stress out of moving.Thankyou!

Rating:

5.0

Rented a 5x9 trailer for general hauling. The newer latch connectors are way better and gave me a better sense of security, compared with the unhitching experience of the last rental. This type of trailer is more robust than the 4x8 and I would recommend. One suggestion for Black Metal is to have a call button at the gate - for people who discover that their phone is dead when they reach the gate. Service friendly as ever.. Thanks

Rating:

5.0

Very friendly and very efficient. Smoothest u-haul transaction I have ever had. Would highly recommend this operation.