Customer Reviews for Black Metal Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

Bad service bad customer service just a bad experience all in all . Wrong charges odometer not read properly . Calgary passing the buck on to Cranbrook. CRANBROOK passing the buck to Calgary . Still no resolve and extra charges put on my card. No investigating . Nothing

Rating:

5.0

None

Rating:

3.0

I had booked a trailer at a closer location 2 weeks ahead of booking , had to travel to a further location (an 1.25 hrs out of town ) to pick up the trailer , unfortunately for myself the trailer had to be picked up a day earlier than needed as that location did not have the same days of operation, so booking ahead was not convenient giving me a few hours notice on the location change ,

Rating:

5.0

These folks are just wonderful to deal with. Uhaul is lucky to have them

Rating:

1.0

When I rented the unit in Red Deer I was told I could return it to where I was living Trail BC. I had to then return it to Cranbrook 2 hours travel back and forth. I do have to say in the end you took care of me.

Rating:

5.0

Friendly knowledgeable staff !!! Thanks

Rating:

3.0

I will explain why the low rating. The first truck exhibited problems. The driver, an experienced long-distanced driver, returned the truck. The fuel level on the second truck was below that of the first truck. The driver was told this would be adjusted; it was not. I was promised, and the information is written on the order, that the milage rate would be adjusted to sixty-nine cents km. This was not done. I have called the Calgary office numerous times. What I find sad is that the employees at the US location and the Canadian location were awfully nice, I would even say steller in their patience, their comprehension of the problem and their willingness to make everything right. There seems, however, to be a disconnect between the front-line employees and administration. I still await the adjustment to the two invoices charged to me. So sad, because I was most pleased with the employees on the phones.

Rating:

1.0

The office was supposed to be open at 9:30 a.m. It did not open until 10 a.m. Trying to receive the uhaul via the online process was horrible, and quite frankly frustrating and unnecessary. The lock box for the key, when I finally reached that point in the process would not open for the strength I had in my fingers. My son-in-law was able to open the lock box. I received a 15-foot cube van at a charge of $29.95 per day, but I had ordered/requested a 10-foot cube van at $19.95 per day. When I received the email confirmation of a 15 ft van, I accepted it as I didn't know that I could have a choice. There was a 10-foot van parked immediately beside the 15-foot van that I got the key for. Why was my original reservation/order/request changed? And lastly, the van storage area leaked in the Mom's Closet area and about 13 other places. I respectfully request a refund of $10 per day, totalling $70. plus applicable GST and PST . Thank you

Rating:

4.0

I think it would be extremely helpful for you folks to stick to the original client request. I had arranged to pick a truck up in Fairmont BC and a couple days before that you sent me an email stating the pick up location had been moved to Kimberly. This is just over an hour away so by the time my wife and I drive there we lose almost half a day of packing and loading time, which is somewhat crucial when faced with a moving deadline. U-Haul called me the week before and asked if I’d be willing to pull a cargo trailer back to Alberta with me as they were trying to relocate some equipment. I agreed and then the change to Kimberley happened and the trailer was t spoken of again. On the drive to Kimberley I received a call from the dealer saying that his worker was sick so I’d have to use the app for the truck and he would give me gate codes when I got there and would inform me of the key location. A few minutes later he called to say he didn’t have a truck for me as the one on site had been rented out twice and had a fuel leak. At that point I called the Calgary number and was able to get a truck out of Cranbrook, must say a very frustrating situation. When I returned the truck to Calgary the drop off location was closed and the instructions said to scan a QRcode and follow the instructions. I did this but it wouldn’t let me go past the mileage on the screen because it said I had driven 58004.5 kms which is quite a trip ! I finally gave Up on trying to log it in and put the keys in the lock box. The truck had a full half tank of fuel in it when returned which is the same as pick up. The next day I got an invoice for 19Litres of fuel $40.74 which I don’t believe was justified. So overall if you actually read these and care, we were quite disappointed with how everything went together and finished up. On the bright side we got our furniture to storage.

Rating:

1.0

Couldn’t even get ahold of anyone, left standing at the gate for an hour waiting to return truck and they wouldn’t even answer the phone

Rating:

3.0

Hate the obligation to use the UHaul App which is a nightmare... Other than that, rental was OK.

Rating:

1.0

When dropping off the man there, a large tattooed guy, came out and swore at me for parking in the wrong spot. I apologized as I didn’t know, he pointed out the sign and called me stupid, a moron and a f*cking idiot. I asked him why he was being so rude and aggressive and then asked his name, he replied with a smile, my name is f*ck you! It was incredibly intimidating and I left shaking. I told the owner (lady) and she brushed it off as well. I intend on making a gggole review of this behavior as well as requesting Uhual do an investigation, as well I will be hating my experience on Facebook and with the better business beurea. It was clear this man enjoyed being intimidating and scaring me. I will never again use them for anything, I’d rather pay 10x as much and I will make sure to tell everyone of the hundreds of people who pass through my office for advice weekly, about this man’s borderline psychotic behavior. I contemplated making a complaint to the RCMP its was so traumatic.

Rating:

1.0

When dropping off the man there, a large tattooed guy, came out and swore at me for parking in the wrong spot. I apologized as I didn’t know, he pointed out the sign and called me stupid, a moron and a f*cking idiot. I asked him why he was being so rude and aggressive and then asked his name, he replied with a smile, my name is f*ck you! It was incredibly intimidating and I left shaking. I told the owner (lady) and she brushed it off as well. I intend on making a gggole review of this behavior as well as requesting Uhual do an investigation, as well I will be hating my experience on Facebook and with the better business beurea. It was clear this man enjoyed being intimidating and scaring me. I will never again use them for anything, I’d rather pay 10x as much and I will make sure to tell everyone of the hundreds of people who pass through my office for advice weekly, about this man’s borderline psychotic behavior. I contemplated making a complaint to the RCMP its was so traumatic.

Rating:

5.0

The person who checked me in was so helpful and patient. Thankful to use the truck for our move!

Rating:

5.0

Picking up the trailer was a quick and easy process.

Rating:

5.0

this is the third time i have rented a trailer from u haul and have had an Excelent experence each time Thank You So Much

Rating:

5.0

Nice people

Rating:

3.0

Again the people at the drop off location were good but I will never ever use uhaul again and I will tell everyone I know about how horrible they were to deal with. We got asked to bring a trailer from bonnyville to cranbrook so we did. Then our drop off location changed to 30 min away then 2hr 45 min away because no one "had room" for the trailer that we ended up dropping at cranbrook because that was the original deal. These unexpected location changes are absolute bullshit. If I could give uhaul negative stars I would. The people running the locations are not the problem, its the company as a whole. Be better!

Rating:

5.0

Everything was fabulous. 15' trucks are wonderful as the auto transmission uses the engine nicely to brake going down steep mountain roads

Rating:

5.0

All good no problem

Rating:

5.0

Fast service. Hooked up and on the road in 15min.

Rating:

3.0

Have the drop box outside the compound so you can drop the key off when they are not open.

Rating:

5.0

Very happy with the customer service and convenience. No suggestions for improvement!!!

Rating:

4.0

Was not told about the safe trip thing on the phone..changed withouty permission.

Rating:

2.0

Placed locked up. Had to do online stuff or phone a number to get in. Got a voice message so I texted. I was blocking other people who had access so they let me in and I left the trailer. I got a thumbs up text that I dropped the trailer. I actually talked to no one. A bit unfriendly for an old man.

Rating:

5.0

I was treated well and everything was set for us to go. Warm and informative. Great smile. I would definitely use them again.

Rating:

4.0

I could have used help hooking up to the 12’ trailer. It’s quite heavy. But I was told to do it myself.

Rating:

5.0

Great service, very professional

Rating:

1.0

Rude owners, terrible customer service.

Rating:

5.0

Absolutely; fantastic service; highly recommend your business to my friends and relatives. Keep up the good work; you help take the stress out of moving.Thankyou!

Rating:

5.0

Rented a 5x9 trailer for general hauling. The newer latch connectors are way better and gave me a better sense of security, compared with the unhitching experience of the last rental. This type of trailer is more robust than the 4x8 and I would recommend. One suggestion for Black Metal is to have a call button at the gate - for people who discover that their phone is dead when they reach the gate. Service friendly as ever.. Thanks

Rating:

5.0

Very friendly and very efficient. Smoothest u-haul transaction I have ever had. Would highly recommend this operation.

Rating:

2.0

Poor customer service and very limited open times. One very cranky greetings.

Rating:

1.0

Better hours... 10am - 2pm ??? seriously, it cost me double (an extra day of rental) because of their pickup hours. Don't get me wrong, the people were great & the equipment was in good shape, but hours are insane. Not pleased, but they're the only game in town.

Rating:

2.0

Although site hours were posted and I was well within those hours, there was nobody on site. I returned early because U-Haul chose a drop off that left me with 5 extra hours of driving. I would not recommend U-Haul simply because of the drop off fiasco. I didn’t even get a refund from them.

Rating:

5.0

I ordered 24 blankets but apparently they didn't have any left. All good though.

Rating:

5.0

This is for Uhaul, not this specific location. Allowing people to book a one way trip and call the at pick up to inform them they can o ly return the equipment 2.5 hours away, necessitating a 5hour drive to return the vehicle is ridiculous and uncalled for. If a location isn't available for drop offs, you shouldn't be able to book a drop off there.

Rating:

5.0

Equipment was on the whole well-maintained but the hitch mechanism needed lubrication. When attaching the hitch, I thought that I had torqued the coupler fully up to the ball because I could turn it no further - when in fact it was not moving further because of rusting / lack of lubrication. I made the mistake of not looking under the coupler to see how tight it was against the ball. I was fortunate that the hitch popped off the hitch ball in the parking lot of Home Depot - lightly loaded and not on the open road. When re-attaching, I had to push the coupler wedge against the ball with my finger in order to reduce the resistance to tightening. This is a 'note to file' for your staff - please don't assume that the trailer is hitched securely unless verified by visual inspection - and please ensure that all hitch mechanisms are frequently lubed. Thanks

Rating:

5.0

The owner went above and beyond to assist me with delivery. Location is great for dropping off, wide lanes and excellent service upon arrival.

Rating:

4.0

Drop off went okay after we were able to secure space.

Rating:

5.0

Easy service. Good job 👍

Rating:

1.0

The owner at the uhual return location, Black Metal Storage, was completely unprofessional. He threatened to physically hurt me because their signage was in a poor place and I couldn't find the instructions (which weren't online) after I had already completed the return through uhual.com. He was yelling and swearing and I thought I was going to literally have to fight this man to defend myself. I will be calling the police to press charges if I can.

Rating:

1.0

I worked hard to return trailer before the 48 hour deadline, and was still charged for a late return. U-Haul is a scam!

Rating:

5.0

Nothing, this location is awesome!

Rating:

3.0

Automated service available 24hrs. No personnel available to speak with at 4pm Thursday.

Rating:

1.0

First of all nobody called to confirm our order. The Website said (and I really needed) the larger trailer was available. When we arrive the attendant let us know all they had were 5 x 8. She was apologetic about it but it really slowed our move down. Then when processing our return the website refused to accept our pictures (of which I still have) even though we tried multiple times and the shots are perfectly clear and sharp.

Rating:

5.0

The U-Haul attendant was awesome and very helpful.

Rating:

5.0

I didn't catch his name, but I felt welcomed and he was proficient in getting the paper work done. He went above and beyond other Uhaul sites I've gone through in helping hook up the trailer and ensure I was safe to go! Drop off instructions were clear. Drop off was seamless. I would rent through this dealer again :)

Rating:

5.0

Lady at on the phone at the gate phone number could be more friendly and welcoming but the guy in the office was the best!

Rating:

1.0

New staff.

Rating:

1.0

Complained about everything

Rating:

3.0

Often closed and the outside drop off space is very small.

Rating:

5.0

Inform customers that a ball and receiver do not come as part of the rental service. The customer has to supply their own.

Rating:

4.0

It was closed and comtactless drop off. Instructions were clear and there was assistance to open gate and leave

Rating:

5.0

Everything was fantastic EXCEPT that our LEFT SIGNAL light on the trailer worked sporadically. It seemed that if the roads were wet or it was raining, the light didn't work. It worked only some of the time. This should be fixed as it could be dangerous to another customer.

Rating:

3.0

Was more than an hour away from my unload location (Creston). It was closed on Sunday but I have to get up to work Sunday midnight, Monday morning and have no time to do it Monday. I used the self drop off on app and not being very tech savvy I fumbled through it.

Rating:

5.0

Excellent experience, I would definitely deal with them again.