Customer Reviews for Blanchard Self Storage
(U-Haul Neighborhood Dealer)
Blanchard, OK 73010
Services at this Location:
- Thur–Fri9 am–4:30 pm
- Saturday8 am–4:30 pm
Special Operating Hours
- 12/24/2022 - 12/25/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The parking was a little confusing, but once you found the drop off area, it was simple.Chelsea B.
20hrs after I dropped off the trailer my trailer status had not been updated. I received a call from U-Haul asking if I needed assistance returning the trailer and informed them it had been returned. Thirty minutes later I received an email receipt of the return. I called back and was told they had not done anything, probably just a delay in the online stuff updating. Really?MARK M.
Customer did not leave a comment.Jerry B.
Customer did not leave a comment.Leonido T.
Customer did not leave a comment.Deborah S.
Customer did not leave a comment.Ronnnie W.
I believe it was Richard who helped us out at the location. A very kind, friendly older gentleman. Superb customer service.Jacob K.
Roger is very personable and professional. Will definitely use and recommend this location in the future.William I.
Customer did not leave a comment.Courtney W.
Guy was extremely friendly and helpful. Great guyJoe D.
Was rented a car hauler that the blinkers did not work, break lights did not work. Ended up having to get a motel, could not drive at night.ROBERTS H.
Customer did not leave a comment.Joshua B.
Customer did not leave a comment.Tara R.
Customer did not leave a comment.Roger P.
Customer did not leave a comment.Bonita B.
A no problem experience, everything was excellent. Great service.Richard H.
Customer did not leave a comment.Collin A.
Better signage would be usefulJOHN B.
Customer did not leave a comment.William M.
Customer did not leave a comment.TISHA D.
Customer did not leave a comment.THOMAS G.
Customer did not leave a comment.Jason S.
When I picked up my truck there were no blankets or a dolly as ordered. I had to make a trip of more than 20 miles one way in my personal vehicle to pick up my supplies because the place I picked up from would not come in to correct my order. Even where I picked up the rest of my order from there was even an apology given or an attempt to make this right. Very poor customer service at both sites.Mike P.
Customer did not leave a comment.HOLLY O.
Roger was very perfessional and curtious. Th truck was spotless and ran great. I would absolutely recommend this location and Roger to anyBRIAN L.
Excellent customer service!WILLIAM B.
Very nice and friendlyHAROLD H.
Customer did not leave a comment.Terry W.
Customer did not leave a comment.GINA K.
Customer did not leave a comment.AXEL R.
Customer did not leave a comment.STEPHEN U.
Customer did not leave a comment.Leslie H.
Customer did not leave a comment.Theresa R.
Well they need to communicate better and have more people to help it took us an hour to be able to finally get in our truck and than the dolly we sorder and paid was not in there and my husband had to go everywhere to fine one in y'all storesAlfred G.
Customer did not leave a comment.JAMES B.
Staff was stellar! A+++++++++Billy A.
Customer did not leave a comment.KENETH K.
Please call me so I can give you actually what happened with my rental experience 405 274 2509Robert G.
The man working was amazing highly suggest any use him for uhaul needsRACHEL B.
Wouldn't change a thing! Very helpful getting me what I needed on very short notice!' And roger was one of the most helpful and pleasant I have dealt with !! ThanksBRETT C.
Customer did not leave a comment.CURTIS M.
Customer did not leave a comment.James B.
The employee was super friendly and helpful !!Andrew W.
Customer did not leave a comment.Jeremy S.
Absolutely incredible! Roger assisted me with the paperwork, hookup and operational instructions of the car hauler trailer. Just great! Professional and concise. Trailer worked perfectly and I was able to get our car moved without issue and piece of mind that car was secure and safe during transport. U-Haul, you have designed a really great car trailer! Many thanks Roger and U-Haul!Paul W.
Customer did not leave a comment.William S.
First I'm very unsatisfied with the customer service of someone calling me back where there have been emails sent to the direct manager of Oklahoma and I still haven't received a phone call. The question I have is why someone hasn't called me back? It is it because they don't want to deal with me or think that I would just go away? Second problem, I had horrible experience with four flat tires during my travel. One of those flat tires was from a brand new tire 60 miles down the road. And in return of those four flat tires it cost me time that I had to wait on the road for people to come out and fix it and hotel expenses. I feel like I should be compensated for the time and hotels that I had to add on to my trip. The question I have is, will I be compensated for the time and hotels that I had to use because of the four flat tires? The third problem, is as a customer I put my trust in U-Haul and faith that you will properly maintenance all equipment before given to me. Weather that be checking the oil, checking to make sure the gas tank is filled, to make sure all tires on the truck and tailor are safe and are not dry-rotted. Because if these maintenance problems aren't checked during a 4000 mile trip this can cause numerous problems for your customer. I feel like this was not done properly. Also, when I turned the truck and trailer in on the left back side of the truck that tire you could see the wire and it was only a matter of time when that tire was going to go flat. Also on the truck right side front tire it sounded like a ball bearing was going out. These are all major concerns that maintenance is not being done to standard. I can only hope this opens her eyes and tightens the standard of how maintenance needs to be done on equipment before being issued to the customer. It will only be a matter of time when a customer has a huge accident because maintenance was not done to standard. My fourth problem, is I don't understand where as I the customer have expressed my experience of my trip to numerous individuals that work with Uhaul and not one person has contacted me back. This is very concerning, as a customer I should be pulling my hair out however I am just disappointed in Uhual. Because I know that you guys can do better! Please contact me at your earliest convenience my telephone number is 770-362-8360.William H.
The truck was clean and exactly what I needed. Great customer service as well!Kelly R.
Customer did not leave a comment.Jimmie W.
Customer did not leave a comment.Scott S.
Excellent Service ! Attendant very knowledgeableMarty C.
Customer did not leave a comment.John F.
Office was not open. Online check in was messed up. After 40 minutes we got a U-Haul rep who finally finish the check in process. The box to get the keys is not on the building or near the gate as she thought. It's on a black metal building pole & not easily visible.?very frustrating!Bobby S.
The man who was their was very polite and helpfulElaine S.
Brad and Roger are awesome!!Taylor M.
Customer did not leave a comment.Riley H.
Truck size I rented was not onsite; was given same rate for larger truck, it used more gas. Paid for dolly, but didn't get. Almost $100 dollars for 10 miles, no dolly, on-site delays, confusing directions.Theresa D.
Customer did not leave a comment.julie C.
We always use this particular uhaul store because of Roger and Brad. We've had rental units there and rent trks and equipment. They are both very professional, knowledgeable and very pleasant. Sincerely, Larry & Angee ChanceANGEE C.
Customer did not leave a comment.Stephen C.
Business is very well ran. Brad, the representative that runs the office is exceptionally good.Jack R.
Customer did not leave a comment.Jason B.
Customer did not leave a comment.Terry B.
Originally had a reservation at the Chickasha location. Got there at scheduled time and no trailer was there for us and we were never notified by UHaul about not having it. Luckily we got a trailer out of the Blanchard location and they were very professional. We had to take it back to Blanchard or would have Bennett charged 30 more dollars to top it at the Chickasha location even though they didn't follow through with there rental.Michelle S.
Customer did not leave a comment.Ada C.
They attempted to overcharge me for the auto transport trailer.Ross P.
Customer did not leave a comment.terry C.
Personal needs to be trained on how to use the tablet for rentalsCheryl K.
Transaction was slow with problems.Tommy B.
Have someone willing to help u as soon as u walk in door not asked to go out side wile his finishes his business callCameron B.
Customer did not leave a comment.Paul B.
Keep doing exactly what you are doing. Pleasant, friendly, and professional. Thank you, Peggy BrooksPeggy B.
Customer did not leave a comment.Diane B.
This location is very clean, employees are very professional & accommodating. We also have recommended to others. Sincerely, Larry & Angee ChanceLARRY C.
Customer did not leave a comment.David M.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.Ron G.
Have more employees working. The man was very nice but I had to wait forever bc there was only one person and one computer..Destani W.
Very friendly and helpful staff!Kevin W.
It was great! And easier than expected.REGINA P.
Customer did not leave a comment.Michelle N.
Customer did not leave a comment.Jeff W.
Customer did not leave a comment.carol G.
Great customer service at this center.walter G.
Customer did not leave a comment.Ron G.
Customer did not leave a comment.Krista Y.
Trailer was very old and looked like it was ready for the grave yard.Chris L.
The man helping us was very polite and had great customer service skills. Would like to have the option for pickup truck rental but otherwise the experience was a great first time and done in a timely manner.shane M.
Customer did not leave a comment.Kenneth R.
Customer did not leave a comment.Teresa D.
Customer did not leave a comment.ALICIA T.
The gentleman whom helped me was kind, patient and helpful. A good experience for sureVirginia W.
Customer did not leave a comment.DAWN P.
Customer did not leave a comment.Ken R.
Customer did not leave a comment.Amanda W.
Customer did not leave a comment.Marty C.
This has been one of the best rental experiences I have ever had. This gentleman was very professional, easy to work with, very informative I hope to use this rental location for every occasion. We have a Kairos Outside weekend twice a year and I am going to recomment Blanchard. - Theresa OwensTheresa O.
Even though I ordered my uhaul through 24/7, I spoke with the location reps a few times. Each encounter was pleasant & informative. Would definitely rent from this facility again.David W.