Customer Reviews for Bobby G's Old Fashioned Service
(U-Haul Neighborhood Dealer)

192 reviews

63 S Main St   Windsor Locks, CT 06096

(860) 254-6342

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(860) 254-6342

63 S Main St
Windsor Locks, CT 06096

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
1.0

Customer did not leave a comment.

Krishna A. 
Rating:
4.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Nothing at all! Awesome customer service!!!

linda P. 
Rating:
5.0

Thank YOU, Bob!

Galina D. 
Rating:
1.0

This is more for uhaul in general. I placed my order for Friday at 430 pm at one location. My order was changed to 3 pm automatically later on. On the reservation it still said the original location. I go to my location for pickup and I'm told after making some angry phone calls that my pickup location was changed along with the time. I'm told an email and voice-mail were sent saying the change of location. I recieved neither. I'm also very rudely informed (while enroute to pickup) that the rental place closes promptly at 3. I specifically selected my original time because they closed at 5 and I did not want to be there at closing and I wanted an associate there to speak with incase any issues arised before I took the truck. Had I known the new location closed at 3 I would have been there early. Furthermore I requested a moving dolly to make my move go smoother (part of the reason I went with the larger bed and ramp), there was no dolly. So another angry phone call later I had it removed from my charge. However it was an inconvenience especially since I was counting on it. The bag that should have contained moving items also was empty. So essentially I paid extra for literally just the truck. I will not be renting from this location or possibly uhaul ever again. Worst truck rental experience of my life.

Timothy F. 
Rating:
4.0

The way your rates are advertised is misleading and should be more transparent. I'm not a slow learner but it still took a little figuring to understand how the charges were computed. This is not a dig on the facility but on your website and what's advertised on the side of your truck. To be clear, I don't feel that I was overcharged.

Joseph R. 
Rating:
5.0

So convenient! Made my move so much easier! I hope never to move again, but if I do, this is the way to go!

PAULA A. 
Rating:
3.0

Interior was dirty, muddy exterior. Needed to be washed. Windshield washer did not work. Mobil app did not accept photos when returning van. Had to use web site to return. No after hour help was available to resolve problem with Mobil app. Personnel at pick up location very helpful when picking up van.

Matthew K. 
Rating:
5.0

Very easy transaction with this location. U Haul customer service excellent in helping me switch pick up locations and helping for drop off. Very satisfied with the service.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
5.0

Best rental experience ever. The owner at Bobby G's is a pleasure to work with. Will definitely recommend and use for any moving needs.

PAULA A. 
Rating:
5.0

Customer did not leave a comment.

Vicki R. 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE!! Bobby G. was a pleasure to work with!! I would HIGHLY RECOMMEND!!! ⭐️ ⭐️⭐️⭐️⭐️

DWIGHT D. 
Rating:
5.0

Customer did not leave a comment.

thomas E. 
Rating:
5.0

Staff was extremely helpful and very efficient

JOANNE R. 
Rating:
5.0

Customer did not leave a comment.

ULRIC C. 
Rating:
5.0

Bobby G's Old Fashioned Service, location was close and the service was friendly. Bobby explained everything concerning the rental, very clearly. The drop off is convenient and the gas station is right next door! I recommend this location to everyone.

CYNTHIA G. 
Rating:
5.0

Customer did not leave a comment.

Sanjeet R. 
Rating:
5.0

Customer did not leave a comment.

Erin Z. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

MELISSA C. 
Rating:
2.0

Show and trying to over charge

FREDRICK R. 
Rating:
5.0

Thanks BoB

WILSON D. 
Rating:
5.0

Customer did not leave a comment.

Karen G. 
Rating:
5.0

Bob was super helpful and we appreciated his flexibility with the holiday weekend!

SCOTT W. 
Rating:
1.0

Be fair…, and treat the customer the way you wanna be treated.! Thank you🙏

ILIR R. 
Rating:
4.0

Customer did not leave a comment.

SHANE G. 
Rating:
3.0

Customer did not leave a comment.

Alex M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN N. 
Rating:
5.0

Great customer service. Super nice staff

PATRICIA H. 
Rating:
5.0

Very helpful and accommodating!

CHRISTOPHER S. 
Rating:
2.0

I've used Uhaul three times now. The first two times at the Enfield CT pick up were awesome. The Uhaul staff were super professional and the person who ran the convenience store was also super professional and helpful. This pick up spot that I had to use this time around was AWFUL. I walked in and there were two older gentlemen that didn't even acknowledge my presence until I walked up to one of them and starting asking questions - and I was the only person in the store. Then as I'm getting everything ready he goes "Don't do anything online yet". But online I had already checked everything in, so not sure why he said that as that is Uhaul protocol to pre check in everything online. Then he tells me I can't leave my car there because he has no parking so I then had to make last minute arrangements to have my car picked up. Meanwhile the reason he has no parking is because of the three or four Uhaul rentals taking up all his parking spots! I will never go to this pick up spot again and had this been my first experience with Uhaul it would've been my last.

Ryan T. 
Rating:
3.0

Customer did not leave a comment.

Melinda W. 
Rating:
5.0

Customer did not leave a comment.

TONY A. 
Rating:
5.0

I look forward to doing business with Bobby Gs in the future. Great customer service.

VERNON O. 
Rating:
5.0

Customer did not leave a comment.

monique S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
2.0

No parking.

Julia H. 
Rating:
5.0

Great transaction. Owner of shop was professional, friendly and explained everything that I neede to do. Would definitely use again.

LINDA K. 
Rating:
5.0

Customer did not leave a comment.

DONALD A. 
Rating:
5.0

Very good experience! We will be back for our next moving truck needs.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

JOANNE V. 
Rating:
5.0

Customer did not leave a comment.

Tracey H. 
Rating:
5.0

Rented a U-Haul. Excellent service, great folks, fast in and out and a great experience over all. I would highly recommend!

Jennifer H. 
Rating:
5.0

Great hassle free experience. Good equipment and friendly people.

Theodore F. 
Rating:
2.0

Small area to drop off a truck back lot had no space to turn around

JEREMY K. 
Rating:
3.0

Customer did not leave a comment.

KAREN M. 
Rating:
5.0

Owner went above and beyond

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYJ S. 
Rating:
5.0

Great experience and Bobby G is very professional and would definitely recommend this location...

Anthony M. 
Rating:
5.0

The man there is very nice. We even bought a lawn mower from him. That saved us a trip to the store and gave him a sale. I will definitely use Bobby G's again.

Vernon B. 
Rating:
5.0

Bobby was wonderful! Very knowledgeable, friendly and helpful. I wish all the people I have dealt with throughout my time in New England were as nice as he was.

ELIZABETH G. 
Rating:
5.0

The truck ran well and was the right size for my purpose. Attendant was very helpful and accommodating.

STEPHEN V. 
Rating:
5.0

3 times in two week renting in this location and he go to every detail, he is really respecfull and understanding recomend it 100%.

LUIS F. 
Rating:
5.0

Customer did not leave a comment.

brian T. 
Rating:
5.0

Customer did not leave a comment.

scott M. 
Rating:
5.0

Customer did not leave a comment.

EDWIN R. 
Rating:
5.0

Bob was awesome !!! Very friendly and efficient !!!!

SAMANTHA E. 
Rating:
5.0

Everything was great thanks 😊

CARLOS R. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH P. 
Rating:
2.0

Please make sure drop boxes are in good order

SHERMINMICHELLE D. 
Rating:
5.0

Customer did not leave a comment.

SEAN B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT O. 
Rating:
5.0

Customer did not leave a comment.

LAUREN G. 
Rating:
5.0

Professional and friendly staff.

Andre G. 
Rating:
5.0

Great friendly service

CHARLES B. 
Rating:
5.0

Uhaul.com showed equipment availability that location did not have. Location owner was easy to work with, though. Got me in and out despite the hiccup.

WILLIAM P. 
Rating:
5.0

This is the cleanest and best working condition uhaul truck I have ever rented. Everything worked in the truck and there were no issues. The owner of the location is extremely nice and upgraded me at no additional charge because someone who had the truck I was supposed to rent kept it another day.

TANNER R. 
Rating:
5.0

Bobby's customer service was top notch. Plan to return for another rental soon!

ERICDEAN B. 
Rating:
5.0

Customer did not leave a comment.

RONALD D. 
Rating:
5.0

Outstanding service! Would utilize their services again.

LAURA N. 
Rating:
4.0

Very nice people

CHRISTINE K. 
Rating:
3.0

Location is not open as advertised.

MARK G. 
Rating:
5.0

Everything was easy and just as expected. It was a pleasure doing business there

John G. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN S. 
Rating:
5.0

Customer did not leave a comment.

THEODORE C. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Friendly and efficient

SHARON C. 
Rating:
5.0

Bobby g was very helpful and professional and goes above and beyond to help people

CRAIG R. 
Rating:
5.0

I just want my receipt? Never received it through email after drop off.

EMILY R. 
Rating:
5.0

Customer did not leave a comment.

Walter K. 
Rating:
5.0

Customer did not leave a comment.

PEDRO V. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

Customer did not leave a comment.

Emily F. 
Rating:
5.0

Nothing

Norman S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

LINDA J. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
1.0

location is very shabby. truck was dirty,1 tire was flat .and a lock had to be cut off to use overhead door.

JAMESPHILIP L. 
Rating:
3.0

Customer did not leave a comment.

ERICA B. 
Rating:
3.0

Very congested. Almost no room for u-haul rentals.

JAMES KEITH H. 
Rating:
5.0

Bob was great! They have some real nice folks working over there. I was surprised with how easy the entire process was. Overall a wonderful experience made even better by a great guy. I suspect we'll be calling on Bob in the future!

Chris K. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
5.0

We always go to Bobby G. He takes great care of us. Sincerely, BSA Troop 263 Windsor Locks

EDWARD L. 
Rating:
2.0

Faulty latch on truck liftgate

Juliette C. 
Rating:
3.0

Did not go even leave the store area. Had to hook up equipment myself.

Donald A. 
Rating:
5.0

They helped me out with any questions and were very flexible with me. I would definitely recommend that place and rent there in the future.

POINON S. 
No reviews have been submitted for this location.

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