Customer did not leave a comment.Raul R.
Customer Reviews for Bobs Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was very shocked there wasn't any tie downs or a Dolly unfortunately we broke some stuff because there wasn't any tie downs this stuff should come with it for what we paid and for two days under fifty miles cost over two hundred dollars just crazy they should let people know it doesn't come with that stuff ty have good dayJoseph W.
Customer did not leave a comment.Shirley S.
Customer did not leave a comment.JEREMY N.
Customer did not leave a comment.DEBBIE W.
I booked a 26 ft truck with Rutland a month in advance. Four days before my move I was informed they didn't have my truck and I have to pick it up from Middlebury which is another 40 minutes from Rutland and I live in Woodstock which is 45 minutes from Rutland. And of course I'd be responsible for the mileage for my inconvenience to get to where I need to be in the first place. I canceled that reservation because I was able to book with the location in White River Junction. I show up and they can't find my reservation because someone booked me for a 10 foot truck. They ended up giving me a 20 foot truck which I had to do the trip twice because I didn't have the right size truck so I overpaid. In addition I realize the next morning that they gave me the paperwork for a different person and a different truck. My name is not Kevin B. My name is Lori R. And I did not travel 49,000 miles according to the paperwork I got. So scrambling for a truck but I booked a month in advance and walking into the hot mess and putting me behind an hour Because the attendant didn't bother checking in the truck that was returned the day before that was substituted to me. I rate this experience as I will never return as a customer. Too bad because I just moved my things to a temporary location due to my closing being delayed. Ryder is around the corner I will go to them next timeLori O.
If it wasn't for the staff at Bob's Service Center who went above and beyond to help me, I would have had to park the UHAUL in some parking lot somewhere overnight. Instead they allowed me to store the truck at their lot and pick it up in the morning. (see my comments under rental pick up location). However, when I was due to return the truck to this location, they informed me that the drop off location as changed to another location. My car was parked at this location. After being on hold with UHAUL for over 15 minutes without having my call answered, in an attempt to have them change the drop off location to my originally scheduled location, the staff came out and advised that they would make the change for me. In case you are not aware renters figure in the number of miles they have to drive / amount of gas they have to buy, etc., into the cost of renting with UHAUL. Although I will now buy my gas at Bob's, I will think twice before ever renting with UHAUL again. It's obvious you don't care about my business!!!! Bob's Service Center rocks!!!!Sara Jane M.
This location is great, however information filled out online as check-in was not transmitted to this location, so we had to go through all the insurance coverages again which took an extra 10+ minutes. Staff was friendly but did not go above and beyond.Piyanat S.
Customer did not leave a comment.Thomas P.
Gave my false information and said to not know anything with the billing. Totally unhelpful and fraudulent experience. Would never recommend using this location or uhaul again.Colton B.
Customer did not leave a comment.James B.
Customer did not leave a comment.Justin N.
Customer did not leave a comment.Patricia M.
Customer did not leave a comment.Shannon S.
Customer did not leave a comment.WILLIAM D.
Customer did not leave a comment.Dale P.
Customer did not leave a comment.Albert C.
Bob's Service Center was yet again a wonderful experience. This is the 5th time I've rented a U-Haul recently due to a very complicated move with my large family and every time Bob and his crew ( especially Ryan, Spencer, and James ) have been above reproach with their service and availability.LUCAS P.
Very efficient service. I appreciated their kindness and friendliness. Will return again.candis W.
Customer did not leave a comment.Michele S.
Customer did not leave a comment.Claire D.
Service was friendly and accommodating.Angeline M.
The guys at Bob's were very friendly. The truck was clean and ready to go.Leslie C.
Customer did not leave a comment.Denis M.
Customer did not leave a comment.James D.
Customer did not leave a comment.Gayle O.
Customer did not leave a comment.Pam P.
Customer did not leave a comment.Cody T.
The guy working here at the time of drop off was so rude from start to finish!! I went a little over my mileage so I owed $5.67 and he was so upset by the fact that I wanted to pay it in cash instead of card. I will not go back to this location if he is working,Alyssa N.
Bob's Service Repair in White River Junction, VT. Young employee acted like I was disturbing him, moved slowly, and kept readjusting his ear buds to listen to music during the return process. Rude. Show a little appreciation for your customers or you won't have any.Stephen R.
Customer did not leave a comment.Bruce M.
Ben, the manager keeps the standard and delivery of goods very high both by his people/customer skills and extremely fun personality. The Saturday afternoon person Cole A, was difficult to deal with. He was disrespectful when I didn't know where to park the truck and would not allow me to get gas. Then attempted to charge me for an extra day when I was not even 5 minutes late. Later when I trie dto reason things out he would not but signed a note that Ben would be in touch before I was charged. This did not happen. Furthermore he told me in front of the other customer that I was the disrespectful one.Pamela G.
Customer did not leave a comment.Brian L.
Staff was rude and unhappy when he saw that we were returning a truck at his location. Terrible customer service.Amy R M J.
Clerk was clueless...given wrong key to truck....gas was wrong on receipt....wait was way to longKEN R.
Customer did not leave a comment.Michelle K.
Customer did not leave a comment.Susan M.
Customer did not leave a comment.Kent A.
Confused why I was charged for extra miles. Bob's rented to me for 3 days so that I would have another 150 mi. Guy renting said 150 mi per day, which we estimated would be more than enough to drive to Falmouth, MA, and then Boston. I was well within the 450 mi allotted. So why the extra charge when I dropped it off EARLY in Boston?Jonathan F.
Customer did not leave a comment.William F.
Fire the a hole behind the counterMark M.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.Terence C.
The guy who took care of the reservation onsite was friendly and helpful. Very good experience picking up my truck at Bobs. And the truck drove nicely.Jed C.
Customer did not leave a comment.Stephen A.
Customer did not leave a comment.jerry O.
I don't see how you cpuld improve your outstanding service. Ben at Bobs displayed real caring for a strnger - me.Peter W.
My only comment would be is that I did not need the truck for the full 6 hours. I had the truck maybe just over 2 hours. With that being the case there should of been some sort of pro rate I was given. Instead of paying almost $50 I think $25 would of been more suitable. I will say the two young boys (men) working did a great job. They were right on the ball with everything and handling what needed to be done with no problem.Kerri W.
Customer did not leave a comment.Darline R.
Customer did not leave a comment.Darline R.
Thorogh servicekarl L.
No problems. Very friendly and helpful sales person!Erin I.
The was mud all over the inside of the windshield, dash and inside the bed of the truck. There was also some kind of petroleum product film all over the bed of the truck that ruined my matress and some of my clothing.Kayla S.
Great truck and great people to work with!!jane R.
Customer did not leave a comment.bobby M.
Ben U-Haul representative understands and is adept at your renting platform and gives me the best service I always recommend Bob's service center talk to Benkarl L.
The staff need to be better trained on leasing U-Haul. When I turned the vehicle in they was some confusion on mileage. When they looked in to the mileage on documented on my slip was from another truck. The manager had to be called in to try to figure out how many miles I had put on the vehicle. Really not sure if I was charged correctly or not.Greg M.
I'd recommend Bob's, but am reconsidering renting from U-Haul in the future - see Drop Off comments.Gordon A.
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.Tim B.
Customer did not leave a comment.Lacy K.
Speed up check-in and check-out. Improve customer service by changing attitude so we're not looked upon as a burden.mark B.
Customer did not leave a comment.BRUCE L.
Customer did not leave a comment.Oliver H.
Customer did not leave a comment.Theresa H.
It was very difficult to arrange to pickup a rental truck at this location. We had to call U-Haul at least 4 different times to confirm the correct pickup location. Several times we received an incorrect confirmation notice that showed the wrong pickup location in Lebanon NH. Also, we did not use the furniture pads and returned the bag unopened. The attendant (Ben) said that he credited our invoice for the returned pads, however, we were still charged an extra $5 for them.Lisa P.
Droppoff location was changed last minute and unable to help usChristopher A.
Customer did not leave a comment.Morgan H.
Customer did not leave a comment.Jeffery S.
Nothing. Quick and easy rentalsuellen G.
Customer did not leave a comment.Bob M.
truck damage to left side skirt was not noted on trip ticket had the sales person take picture for me on my cell phone.roland P.
worst experience i have ever had no one was listening to the consumer i clearly made my intentions to Ben at Bob Service station in WRJ VT i spoke with Erika at UHAUL (very rude and should not be in customer service. Ill use Penske in the future and I will tell everyone not to use UHAUL Your company is a bait and switch and horriblegail C.
When I returned the truck the kid checking in put in wrong mileage and charged me and extra $500 still waiting for refund. Unacceptable. Will not being doing business again with themChris D.
Customer did not leave a comment.Barry P.
Customer did not leave a comment.Stephen R.
So this was weird for me. The drop off location was a gas station/service center. Random note, this place uses a grocery discount per gallon, so, bonus. Anyway, I'm local to this area so I know this place. 0 idea it was somehow uhaul affiliated. If you go in there's like a bottom shelf of uhaul hitches and like some boxes, but yeah, I saw no indication I was in the right place. If I was from out of town I would have been lost. So also, there was a kid there training, and I felt bad for him because he had no clue, but they were at least nice.CHRIS V.
Customer did not leave a comment.Steven P.
The service was excellent! Super helpful and accommodating. I'd definitely rent from them again.Saskia F.
To repeat Uhaul on line and as a company is terrible. The customer service horrible. The people at the locations very nice doing all they can to fix the screw ups created by on line registrations.Jennifer S.
Super friendly staff!Emily S.
Both the owner and the person who waited on me were curt, barely courteous - not the kind of welcome a customer should expect.Barry L.
Customer did not leave a comment.Jun H.
Wonderful experience! New and very nice truck, Ben was awesome and helpful.Melinda W.
Uhaul got the reservation wrong 3 times. Wrong return time, wrong return location. Said they corrected it after the conformation call, but did not. Employee lied about what he was doing to the contract to correct it, and it cost us over $200 extra. Lied through a smile about drop off location, mileage cost, and extra fees. Fourth experience with Uhaul, all four have been awful.RObert L.
It was very inconvenient that the gas tank was only half full when we picked up the vehicle. Also it would have been nicer if the service was faster.Nicole S.
Customer did not leave a comment.TRACY F.
Customer did not leave a comment.Christian W.
Great friendly service!! Thank YouLisa C.
Customer did not leave a comment.Julie W.
Customer did not leave a comment.Rhoda M.
Customer did not leave a comment.Randy W.
if a customer is waiting to be taken care of then that is your priority, not taking a bite of your piece of cake...just sayin..John T.
How about we also talk about the part that U-Haul completely screwed up like losing our first reserved truck and forcing us to drive 25+ miles to get supplies and find another truck. Your dropping the ball on this reservation, the SCREWED up billing and time and $$$ wasted on my part to resolve SUFFOCATES the rest of the experience.John P.
Customer did not leave a comment.Marty J.
Customer did not leave a comment.Colleen B.
Great place and friendly staff.Joseph C.
I was not able to pick up the truck from the dealer of choice. He did however, give me a ride to another dealer. Too bad he was able to have his inventory local.Lynn J.
Customer did not leave a comment.KERRY B.
I had reserved a 20 foot truck 6 weeks ahead of time. The day before I was to pick up the truck, I received a call saying the Uhaul had not responded to my request for a 20 ft truck and was not able to fulfill the order. I then decided to use a 15 foot. It required 3 trips vs. 1 with a larger truck. Annoying.Bonnie F.
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