Customer Reviews for Brads Valero
(U-Haul Neighborhood Dealer)

1696 reviews

2490 N Tustin St   Orange, CA 92865
(on the corner of Tustin and Heim st across from Jack in the Box)

(714) 685-1952

Location Hours

  • Mon-Sun: 7 am - 8 pm

Services at this Location:

Contact Us

(714) 685-1952

2490 N Tustin St
Orange, CA 92865
(on the corner of Tustin and Heim st across from Jack in the Box)

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MEHRAN P. 
Rating:
5.0

Everything was perfect! Thanks so much for being so efficient and friendly!

Erik M. 
Rating:
3.0

Customer did not leave a comment.

RUSSELL W. 
Rating:
5.0

Customer did not leave a comment.

Andrea J. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

PETER R. 
Rating:
5.0

The guys here are very pleasant and helpful. Our vehicle was very clean. Great Experience.

CALVESTER M. 
Rating:
5.0

Customer did not leave a comment.

JOVAN T. 
Rating:
5.0

Customer did not leave a comment.

BYRON M. 
Rating:
1.0

Reserved a truck at a specific location. Day of was not able to get instructions how to self pick up. Previous renter of Truck was physically returned to pick up site but I was not able to gain access. Found out location was change. Huge inconvenience. Called 3 times to no avail. Finally spoke with someone who first said no trucks available- however I said I'm standing here looking at them. Then she said an employee didn't remove last renter from system and that's why I could not gain access. Then she said I received voicemail and text regarding change of location fir pick up. All in all they are a bunch of liars. Pathetic work ethic! The original location was 157 N . Wayfield Orange Ca. At one stop storage. Which was convenient for me but I had to drive out of my way to pick up truck after I was told I would pick it up at N. Wayfield. The new location I went to was awesome- the fella said the N. Wayfield location constantly screws over their customers. He sees it all the time. I think I deserve a refund of my reservation due to all the lying that went on and as I had to drive miles more and pay for the miles due to their inability to actually do their jobs. I'll be waiting for a response. I think I'll also drop a few letters to CEO or whomever I can find to send them out. I'll be waiting for a response. Thank you

Sherrie T. 
Rating:
5.0

They are the BEST!

SANDRA R. 
Rating:
3.0

Very full lot and hard to find available parking

Theresa M. 
Rating:
4.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

Jeff D. 
Rating:
5.0

Customer did not leave a comment.

MIAN A. 
Rating:
5.0

Customer did not leave a comment.

LESLIE M. 
Rating:
4.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

JUAN G. 
Rating:
5.0

Great customer service!

Philip W. 
Rating:
3.0

The inside of the trucks were clean but the outside were really dirty, all of them. Watch your receipt. They overcharged me and claimed it was a mistake. They refunded me the mistake but from what I've read, they make a lot of mistakes to your bill. Deliberate ? I don't know but watch your receipt.

DEBRA P. 
Rating:
4.0

Customer did not leave a comment.

Bill N. 
Rating:
5.0

Friendly staff and very professional. I have no recommendations to improve the service that they provided, very satisfied!

CRAIG G. 
Rating:
1.0

Our truck rental was dirty, we had a hard time seeing through the windshield due to bug splats...definitely not sanitary especially during a pandemic

VALERIE R. 
Rating:
5.0

Great experience. Friendly, fast service. Picked up the truck in 5 min and it can't get more convenient than a gas station ON LOCATION.

KEVIN F. 
Rating:
1.0

They overcharged me and was told they would readjust my charge accordingly. Never was done

CARLOS D. 
Rating:
5.0

You guys were great!

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

JON S. 
Rating:
5.0

Customer did not leave a comment.

VICKY B. 
Rating:
5.0

Staff is always nice and helpful.

ANDREW W. 
Rating:
1.0

Would not recommend this location, they charged my card over $1200 dollars by mistake. According to them it was an error, the truck I rented was old and dirty. Smelled like cigarettes and it was definitely not sanitized. Would not recommend this location.

Oscar G. 
Rating:
5.0

Customer did not leave a comment.

ROMAN G. 
Rating:
5.0

Nice gentleman

SHARON I. 
Rating:
5.0

Great people at location

DAVID W. 
Rating:
5.0

The men there were really helpful and attentive. And I appreciate their hard work. :) Thank you!

Felicity S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
5.0

Very good customer service! Definitely will use this location again! Thanks.

Tao Z. 
Rating:
5.0

Customer did not leave a comment.

SEAN C. 
Rating:
5.0

Customer did not leave a comment.

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

HARRY W. 
Rating:
5.0

This location and Rom provide good service

GREG J. 
Rating:
5.0

Customer did not leave a comment.

JAIME Z. 
Rating:
5.0

Both gentlemen that assisted me at pick-up and drop-off were extremely courteous and helpful. Thanks guys!

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

Inars A. 
Rating:
5.0

Offer some whiskey for the drive. ...:) everything is VIP thank you

COSTEL M. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

HULYA P. 
Rating:
5.0

Nothing. Keep up the good work!

Janine L. 
Rating:
5.0

Very helpful and cordial

KHOI V. 
Rating:
5.0

Customer did not leave a comment.

HECTOR M. 
Rating:
5.0

Customer did not leave a comment.

JAHEL S. 
Rating:
5.0

customer service was excellent

JENNIFER S. 
Rating:
5.0

Clean and serviced trucks

DANIEL T. 
Rating:
5.0

No improvements necessary.

Cheryl I. 
Rating:
5.0

Customer did not leave a comment.

Christian B. 
Rating:
5.0

On the day of rental, the computer system kept crashing. This was not due to the fault of employees, but computer system which hopefully can be updated by U-HAUL so as to better assist employees at the site.

MIHRETAUB K. 
Rating:
4.0

Customer did not leave a comment.

JUAN V. 
Rating:
5.0

initially when I arrived 15 minutes prior, the truck (17') that I had reserved was not available because the customer who had it before me still had it. I was down graded to a 15' truck for the same price. I had asked about a veteran discount and the customer service representative said to ask the actual U-Haul company. I was able to move everything within the 24hrs that I had requested. Overall great experience.

Javier R. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

Sandra H. 
Rating:
4.0

Easy check in / clean vehicle / flexible return time / guy in the office was friendly. Would use this location again.

Daniel A. 
Rating:
5.0

Everything was great 👍

Michael L. 
Rating:
1.0

Customer did not leave a comment.

JOSHUA Y. 
Rating:
5.0

Nothing, Brads Valero has great customer service and try's to be as accommodating as possible.

CALVIN B. 
Rating:
5.0

Customer did not leave a comment.

YAIR W. 
Rating:
5.0

This was my second time renting from this location and I have only good things to say. Staff has been professional and courteous. Vehicles were clean and maintained properly. Thanks!

ANTHONY Z. 
Rating:
5.0

Customer did not leave a comment.

WALEED F. 
Rating:
5.0

Nothing

WILLIAM N. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
5.0

Easy and seamless pickup and dropoff.

Josef G. 
Rating:
5.0

The operator was very helpful, kind, and thorough with the instructions. He obviously knew what he was doing and did it swiftly and effectively, and at the same time was considerate. I felt very well taken care of. I'm coming back here for sure!

CONSTANCE H. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
1.0

Attendant was not wearing masks when picked up - and another had mask under chin not over face when dropped off . When I picked it up it was dirty, there were beer can tops in the cabin and other trash fast food straws etc. There were items left in back also (including straps attached to wood side panels). When I dropped off attendant was rude, told me I had to remove the straps in the back trying to claim it was dirty, I explained those were there when I rented it, they clearly had not cleaned the truck before I picked it up and were then trying to blame it on me. Will not be renting from them again, and the cleanliness of the vehicle and lack of care with covid regulations needlessly puts myself and others at risk in these times..

ROBIN D. 
Rating:
4.0

Man was a bit grumpy in the morning but much nicer in the afternoon upon return.

lisa R. 
Rating:
5.0

Customer did not leave a comment.

cheryl J. 
Rating:
5.0

Customer did not leave a comment.

SEUNG Y. 
Rating:
5.0

Customer did not leave a comment.

Rodney M. 
Rating:
2.0

Terrible customer service.

Joseph G. 
Rating:
5.0

It was great

MARK D. 
Rating:
4.0

They were not wearing mask. That was the only downside of my experience.

HAMID A. 
Rating:
5.0

We have used the U Haul at Brad's Valero before and they have always been terrific to work with!

Andrew W. 
Rating:
5.0

Everything worked out great

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Louie R. 
Rating:
5.0

Excellent service. Very helpful and answered all question. Would definitely recommend.. Althea Sherman

Althea S. 
Rating:
3.0

Customer did not leave a comment.

Brett C. 
Rating:
5.0

Customer did not leave a comment.

RONALD A. 
Rating:
5.0

Customer did not leave a comment.

Omar H. 
Rating:
3.0

My credit card was charged twice. Please contact me jagitedgs4 @gmail .com

Anthony G. 
Rating:
5.0

Nothing

Jose P. 
Rating:
5.0

The registration process can be improved. Thought I was ready to simply pick up and review my van and found I had to register and submit my DL once again. Other than that detail, am pleased with the service and competitive pricing! A satisfied customer! Brian

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

guy H. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
3.0

Online reservations need to be greatly improved and honored. When I made my reservation online, it allowed me to reserve a 17 footer and have it picked up at 7 am at my requested location. Two days later I was told by the staff, they couldn't honor it. They sent me to a different location and scheduled my pick up at a later time. I was very inconvenience. Either way, I had no other option, but to work with what uhaul had available.

ALBERT P. 
Rating:
5.0

Customer did not leave a comment.

Amber K. 
Rating:
5.0

These guys are ALWAYS accommodating! Great pick up and drop if location as well! My “go to” Rental spot for sure!

lemaster G. 
Rating:
5.0

Very good customer service! I would recommend this to a friend.

jackie H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

The next customer can feel confident he's getting exactly what he expects. This rental experience was SO easy. Every online and in-person detail earned an A+ !

Ronald W. 
Rating:
5.0

The Youngblood's that work there are all good guys. Helped me out when I needed a uhaul last minute while my back was against the wall time wise getting bout if our sold Home. My wife was all over me as well! So I NEEDED that truck! Thanks guys! 👍🏼

gregory L. 
No reviews have been submitted for this location.

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