Customer Reviews for Bristol Rent All Inc

After hours drop off. Convenient location.

The pick-up was GREAT in Abingdon. Bristol Rental in Abingdon, VA was super. Caprice was our attendant and she was kind and made sure I was out and on the road quickly. She needs to be a trainer for Uhaul.

Truck had a bad vibration at the front wheel, I did not feel I was driving a safe vehicle.

This was an extremely easy process with the option to drop off after hours when finished with the rental. Caprice was very helpful and we were in and out in no time. We will use again! Highly recommended!

The personnel at the Abingdon location was exceptional. In the past year I have rented three trucks from Your company . The experience in the first two rentals were less than satisfactory. Issues with the equipment, employees that in some cases could best be described as useless. The employees at the Bristol location were very good, knowledgeable and helpful . The employees at the Abingdon Location were all that and more, they made the experience painless. I had almost given up on UHaul. You need to thank the Abingdon store for keeping me a customer. Denise Snavely

The service was great friendly people however I call them to set something up and the computer was down so I called the 800 go u haul and got hung up on so I set it up online but the place I picked up from was awesome

Excellent service, efficient and helpful,

Can't think of any suggestions

N/A

Caprice is great to work with leaving no stone unturned.

friendly and efficient - great people

Answer phone calls more promptly

The location and truck availability (mobile pick up) was fantastic; however, it was clear that the truck was not cleaned between renters. Given that the U-Haul website specifically addresses how extra cleaning is now done due to COVID-19, we expected a truck that was at least wiped down between renters. The middle seat of the truck was covered in dog fur and the dash was covered in dust- there is no way it was cleaned in any way before we picked it up. We spent extra time wiping down the interior with cleaning wipes. When returning the truck, we had to say it was clean for the next family (even though it wasn't due to previous renter) or we were charged a $25 cleaning fee. We were very disappointed with the overall experience and expected more from U-Haul.

Always have a great experience at this Uhaul rental location when I need to rent a trailer. Friendly staff, quick service, equipment in great shape. Thank you!

Fast courtesy service. Will definitely use the location again.

We love renting from this store. They are professional, friendly, and they always do a great job!!

Great customer service!!!

Great customer service!!!

Friendly, super efficient, and care about the experience. The 10' truck was clean, and performed well... about 20 mpg.

Bristol Rent All in Abingdon is great! Wonderful staff. Very helpful. Would gladly rent from them again.

They are always very helpful,

Nothing at all. The employees there were friendly and wonderful. Made it so easy to pick up and drop off with no issues.

ok

Great customer service, vehicle in top shape. No issues at all

She was extremely gracious and helpful on the phone and in person. She was very customer friendly and professional.

U-Haul provided great equipment and I can think of nothing that needs improvement.

The only trouble I had was returning it on sat. The app wasn't working properly and spent almost an hour trying to turn it in. Finally got someone on the phone after being put on hold several times. They got it taken care of

Truck was and older one of the fleet. The front end on the truck is no good. The whole truck shakes when your on the highway very uncomfortable and frustrating. Back of truck had roaches crawling on the walls

The absolute best customer service experience you could imagine, and well maintained equipment.

Very friendly And accommodating

Friendly, easy with which to work. Determined to make us happy with the rental.

Always nice people to work with

Great customer service at this location!!!

This location is not open on weekends. The U-Haul app doesn't work on Androids. They gave me a price and charged me 20 over at the final moment. On top of it, I wasted almost half an hour of my time dealing with customer service and trying to actually get my rental. Will never use U-Haul again.

??

Truck was great. Personnel at this location are awesome!

Request for service was put in as a in person service even though they are closed on Saturday. I spent a hour and a half on the phone trying to get this fixed while the movers sat at my house. They then had the milage wrong by about 4000 miles, so the CSR noted it and told me to call back when I dropped the truck off. This added time on to a already stressful day. Thank god I set the pickup time a hour before the movers were to show up or this would have been much worse. I suggest you move on the week day when there is someone at the desk if you're using this location. Luckily their CSRs are nice at least, even if they do have incredibly long hold times.

Miles were wrong, tried to charge my account 3,000+ dollars. Called customer service 3 times just to be told I'd have to come in when there was someone here at the location. Which caused me to come during my working hours and loose my pay.

Very fast and efficient service. Friendly and helpful.

Well, I had to pick up the truck on a Sunday. Checking out on line over the cell phone was a nightmare !!!! I will never do that again. Someone took the dolly out of my truck ,We moved all we could, then had to drive to Lowe's and buy one. Now I own a dolly I don't need. Other that that it was fine.... The Lady @ the local uhaul was very helpful and nice.

Very nice people and service, always a pleasure.

My return of the trailer took less than 5 minutes. Very nice people to deal!

The Abingdon,VA U-Haul on Main Street are excellent!!

Great customer service. Good location. Very helpful.