I received a text message from Uhaul when I returned my truck early. I tried to check the truck in, but I did not have internet on my phone. The message said it would charge a $20 courtesy fee if I could not reply. To have the truck in before the deadline and have a $20 fee being threatened put a damper on the entire experience
RICHARDTODD B.
Customer Reviews for Bristol Rent All Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
RON D.Excellent service. All questions we had were answered quickly. Rental details were thoroughly explained.
Gregory K.Advertised as 19.95 a day for van plus .69 cents a mile. I paid for insurance which was 10.00 so explain why I was charged 123.00 for having van from 9 to 7 same day. Put around 150 miles on van
JUDY S.Thank you for great service!
Deborah S.It was a complete nightmare trying to get the key to the vehicle. Your mobile site said it was in key compartment #4 when actually it was in the back of the truck. This took an extra 30 minutes in the rain.
Julie K.The wrong keys were in the truck and it took an hour to get in touch with anyone at u-haul. They tried to send me to a different location for another truck which was totally unacceptable. It was a complete disaster.
Jennifer C.Taillights on trailer did not work...two burned out bulbs. I replaced one to have operational turn signals for my 1100 mile trip.
KERRY S.Friendly associates who helped me check in my truck. Thanks again U-haul. I will definitely use U-haul again for all of my moving needs.
Brent M.Not charge so much for a 3 hour rental
Christopher G.Great place and people
Brandi P.After hours drop off. Convenient location.
Thomas K.The pick-up was GREAT in Abingdon. Bristol Rental in Abingdon, VA was super. Caprice was our attendant and she was kind and made sure I was out and on the road quickly. She needs to be a trainer for Uhaul.
Stan G.Truck had a bad vibration at the front wheel, I did not feel I was driving a safe vehicle.
Michael N.This was an extremely easy process with the option to drop off after hours when finished with the rental. Caprice was very helpful and we were in and out in no time. We will use again! Highly recommended!
Blake M.The personnel at the Abingdon location was exceptional. In the past year I have rented three trucks from Your company . The experience in the first two rentals were less than satisfactory. Issues with the equipment, employees that in some cases could best be described as useless. The employees at the Bristol location were very good, knowledgeable and helpful . The employees at the Abingdon Location were all that and more, they made the experience painless. I had almost given up on UHaul. You need to thank the Abingdon store for keeping me a customer. Denise Snavely
Denise S.The service was great friendly people however I call them to set something up and the computer was down so I called the 800 go u haul and got hung up on so I set it up online but the place I picked up from was awesome
Jamea H.Excellent service, efficient and helpful,
Glenn P.Can't think of any suggestions
Joseph T.N/A
Thomas K.Caprice is great to work with leaving no stone unturned.
SWVA Workforce D P.friendly and efficient - great people
Joseph L.Answer phone calls more promptly
RON D.The location and truck availability (mobile pick up) was fantastic; however, it was clear that the truck was not cleaned between renters. Given that the U-Haul website specifically addresses how extra cleaning is now done due to COVID-19, we expected a truck that was at least wiped down between renters. The middle seat of the truck was covered in dog fur and the dash was covered in dust- there is no way it was cleaned in any way before we picked it up. We spent extra time wiping down the interior with cleaning wipes. When returning the truck, we had to say it was clean for the next family (even though it wasn't due to previous renter) or we were charged a $25 cleaning fee. We were very disappointed with the overall experience and expected more from U-Haul.
Charles T.Always have a great experience at this Uhaul rental location when I need to rent a trailer. Friendly staff, quick service, equipment in great shape. Thank you!
George R.Fast courtesy service. Will definitely use the location again.
michael W.We love renting from this store. They are professional, friendly, and they always do a great job!!
Sally L.Great customer service!!!
Derek W.Great customer service!!!
Derek W.Friendly, super efficient, and care about the experience. The 10' truck was clean, and performed well... about 20 mpg.
Robert K.Bristol Rent All in Abingdon is great! Wonderful staff. Very helpful. Would gladly rent from them again.
LANCE H.They are always very helpful,
ANDREW H.Nothing at all. The employees there were friendly and wonderful. Made it so easy to pick up and drop off with no issues.
Joe M.ok
JACK A.Great customer service, vehicle in top shape. No issues at all
Bobby B.She was extremely gracious and helpful on the phone and in person. She was very customer friendly and professional.
George A.U-Haul provided great equipment and I can think of nothing that needs improvement.
George A.The only trouble I had was returning it on sat. The app wasn't working properly and spent almost an hour trying to turn it in. Finally got someone on the phone after being put on hold several times. They got it taken care of
Candice C.Truck was and older one of the fleet. The front end on the truck is no good. The whole truck shakes when your on the highway very uncomfortable and frustrating. Back of truck had roaches crawling on the walls
Brian M.The absolute best customer service experience you could imagine, and well maintained equipment.
Robert K.Very friendly And accommodating
David H.Friendly, easy with which to work. Determined to make us happy with the rental.
Robert K.Always nice people to work with
Lori P.Great customer service at this location!!!
MARC Q.