Customer Reviews for Broadway Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

Clean your trucks on the inside do they don't smell like pig poop. And stop overcharging people!!!!

Rating:

4.0

Smooth

Rating:

5.0

I always come to this location for the best service they offer

Rating:

5.0

Best of the best for a U-Haul rental Trucks.

Rating:

2.0

Make sure that my truck is available at the time it’s supposed to be so I didn’t have to wait 2.5 hours past the time reservation was for.

Rating:

1.0

How do I pay for three extra days that I needed and then when I returned the truck y'all say I owe you 156 dollars and I don't get my deposit back I then paid for everyday I then used this truck

Rating:

5.0

Very good service and the people who runs this location very nice and helpful.

Rating:

5.0

I like this location, very friendly, convenience, and the best service ever from a U Haul rental location I recommend this location to every one.

Rating:

5.0

Great service!

Rating:

1.0

Over charged, dirty truck, and rude customer service

Rating:

4.0

The smaller trucks should have ramps on the back

Rating:

3.0

I just dropped off, never talked to personal.

Rating:

3.0

The trucks need to be cleaned and not have damage.

Rating:

4.0

Renting from this location was a fast and easy process.

Rating:

1.0

I originally specified a different location for pick up and drop off - not only because the area of town is not safe at night, but also because the staff there is extremely unhelpful. I initially set my pick up to be in person, with the help of staff member. Upon my arrival at 4:30 the doors were locked so I called the store. A man answered and said his employee is taking her lunch and that I should just complete the pick up through my phone - which I expressly did NOT select. He was rude to me the whole phone call and neglected to explain the security deposit, while also trying to upsell me. Through my reservation, I also selected an appliance dolly for $15, which was not in the van. When I called, he told me I did not reserve one and after some arguing he reluctantly refunded me the $15. This location is awful, the staff is unhelpful and never on site. I will never recommend this location to anyone.

Rating:

5.0

The owner was great and easy to work with he went above and beyond

Rating:

5.0

Doing a great 👍🏾 job

Rating:

2.0

I am writing to dispute a charge of $167 associated with a recent rental experience with U-Haul. Although I was quoted $67 for the service, additional fees including fuel were added. Specifically, I refueled the vehicle with $20 worth of gas at a local station and returned it promptly after a 7.6-mile round trip. I have confirmation from the location and corporate office regarding the vehicle's return. Could you please provide clarification regarding the discrepancy in the amount charged to my card? Because what ya but on invoice is BULL SHIT. Everything else was easy to reserve the truck, this location had every size vehicle at time, must have a major credit card, and the returned was simple. BUT THEY OVER CHARGE MY CARD!!! and waiting for a email response before I call the bank.

Rating:

2.0

The van I rented had a brake fault and a warning alarm that went off constantly through my use of the van. The facility was dirty. The person I dealt with (owner/staff member) spent the whole time on his cell phone and treated me like I was imposing on his time. I was overcharged.

Rating:

4.0

People were very helpful and friendly.

Rating:

1.0

Tried to charge me for twice as far as I went and that was after 2 other reservations were unavailable worse service ever won't use uhaul anymore

Rating:

5.0

Great experience

Rating:

5.0

My go to place when I need to haul anything. Great customer service, in and out service, and great location!

Rating:

1.0

I didn't get my whole refund back.They only refunded me 8.54$ but I suppose to get 58.54$

Rating:

5.0

The store where I picked the truck up from was awesome. Uhaul customer service needs work. I made reservations for 1 store was sent to another store, get to that store and they are closed so now I sent to the 3rd location.

Rating:

5.0

The man who helped me was amazing the service was great and it was an overall great experience.

Rating:

2.0

The facility office was closed upon arrival at 845a despite being advertised as open. The facility operator seemed agitated with three customers waiting upon his arrival. The store was very large but extremely dark, cluttered, and housed many items unnecessary to the business. The store lot was very small and had not place for equipment return. The store helper appeared to be a transient man that was in clean, unshaven, long haired, wearing heavily soiled clothes. It was very uncomfortable to get into the business parking lot- once we got in to the store we were concerned something was going to come out of the clutter. And the interaction between the store operator, store helper and customers made the entire experience very unpleasant. I would not recommend this location.

Rating:

4.0

Thank you So much

Rating:

2.0

The staff were very friendly. The truck had a check engine light and a low tire indicator on. The mileage was incorrectly recorded in the final invoice over charging me by $26.00. The bill included a fuel charge that was never mentioned in the reservation process.

Rating:

3.0

Quick and easy pick up, they didnt have the appliance dolly i needed and the truck didnt have a ramp

Rating:

5.0

I had a great experience will definitely use them again if I need to move.

Rating:

5.0

Very helpful getting what I needed at the location selected. Quick check out. Great customer service !!!

Rating:

5.0

2nd time using this location. People Are nice & reasonable & the put your remaining money back on your card. Good Services

Rating:

1.0

Didn’t check my vehicle in until today dropped off yesterday and was charged for an extra day and when I called the guy was rude and hung up on me! I also called yesterday to find out why vehicle had not been checked in he said that hadn’t gotten to it yet!

Rating:

2.0

I waited for over an hour for someone to show up at office and it was during regular hours

Rating:

4.0

Actually have on hand the vehicle that I reserved.

Rating:

4.0

Very courteous, friendly, and on-time service.

Rating:

1.0

Filthy truck. Had to clean the flem, snot, found what I think was a drug pipe inside. Absolutely filthy in the cab. 1.19 rate per mile was not told to me when I asked. It was estimated at 200 dollars he said. Final total was over 325. Terrible location with too small of a lot and my personal car was parked on sidewalk beside building so I finished with truck in less then 10 hours to come back and get my car. Absolutely overcharged compared to when I told him over 250 miles. He told me just about 200 dollars. Snot on glass in filthy car I was disgusted and not not sure why it was so expensive. Never getting U-Haul again after getting U-Hauls a lot in past.

Rating:

5.0

Was ok

Rating:

5.0

Went out of their way to help me. Very courteous, respectful.

Rating:

5.0

I would highly recommend to my friends, families or even my neighbors . they are very nice & clean, lastly the App it self was very useful.

Rating:

5.0

This is the best location, I ever rented from, very helpful, respectful and nice.

Rating:

5.0

Thanks

Rating:

1.0

Reserved away now was in order to pick it up. I couldn’t bring the keys back for a couple days so I was charged with all the days of the rental which I totally understand but I shouldn’t have been charged for the insurance coverage or the mileage because the truck never left I 175. All I got back was $12 and I haven’t got that much yet. I think I should be reimbursed the charge of the Insurance and the mileage.

Rating:

5.0

This place was great but hey did not have the trailer I reserved. So for $100 more I got what they had. Two miles down the road we had a flat tire. Rather than jumpng through all of the /u-Haul hoops and waiting for hours to have it fixed, we did it ourselves.

Rating:

5.0

Everything was very efficient...couldn't ask for more.

Rating:

5.0

I've used this location many times they are very friendly easy to get through all the vehicles that i've used have been clean and ready to go

Rating:

5.0

Very Easy Transaction. Very Nice guy who rented me the trailer.

Rating:

1.0

Expensive and over charge me

Rating:

5.0

Had truck I needed the last minute would definitely recommend this company. To improve have dolley in truck would be helpful

Rating:

4.0

Nothing much, keep doing a good job…

Rating:

5.0

Rented from them two times. Both times they were open and available. Staff was friendly and welcoming.

Rating:

4.0

went very smoothly

Rating:

3.0

I booked a van 3 weeks in advance and reserved it and was given a small truck when arrived. I always reserve a van but given a small truck.

Rating:

5.0

Great service

Rating:

1.0

Work on the customer services ,and how to run a business professionally.