Customer Reviews for Brooklyn Smog Center Inc
(U-Haul Neighborhood Dealer)

287 reviews

4237 E Cesar E Chavez Av   Los Angeles, CA 90063
(Cesar chaves & Eastern / No Customer Parking)

(323) 268-1966

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(323) 268-1966

4237 E Cesar E Chavez Av
Los Angeles, CA 90063
(Cesar chaves & Eastern / No Customer Parking)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 1/1/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MIRIAM G. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA L. 
Rating:
5.0

Well organized. Easy renting and returning. Very responsible. Pulled the truck out for me without me asking, because it was a tight space and I was a little worried I might scratch the truck. Things need to mention: 1 No on site customer parking. 2 it's either no insurance or 25 dollar full coverage with 150 deductible. Both were not a problem for me since I read the notes of this location's webpage and brought my wife as second driver, and I am not familiar with the truck and would rather have full coverage.

LIANG L. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO C. 
Rating:
5.0

Maybe make your site bigger

VICTOR P. 
Rating:
5.0

Customer did not leave a comment.

Carlos L. 
Rating:
5.0

Frank was very helpful thru the process and very kind.

JORGE I. 
Rating:
5.0

Customer did not leave a comment.

Gilmer C. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

JULIO A. 
Rating:
5.0

Customer did not leave a comment.

SHAWN S. 
Rating:
5.0

Customer did not leave a comment.

Jayme M. 
Rating:
5.0

Customer did not leave a comment.

YLIANA Z. 
Rating:
3.0

Make sure the location drop off is close to the location where the renters of the truck are going to be, My location was 30 minutes out and It was inconvenient to have to change it at the last second.

Cristian A. 
Rating:
5.0

Customer did not leave a comment.

BLANCA M. 
Rating:
5.0

Frank was really helpful and experienced. Super great service and very nice people, well maintained vehicle. For sure would recommend and return to this location.

EUNKYUNG K. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Friendly and knowledgeable! Overall excellent customer service and experience.

RONGLIAN X. 
Rating:
5.0

Frank went above and beyond to what excellent customer service should look like an aspire to be. Frank made, what was already a very stressful move, a sigh of relief. Frank called to check up on me to see if I needed more time, walked me through how to return the rental should the facility not be open, and took care of finalizing the paperwork when I didn't do it correctly. Frank is my 'go-to' U-Haul person from now on in the City of Angels.

ALFRED C. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE F. 
Rating:
4.0

A couple times during the website registration, process was stopped, just froze, and it happened more than once. Still, it was good renting the cargo van from you, will definitely try again when needed. Also thanks to Frank @ Brooklyn Smog Center.

Sannie Ling-Huei L. 
Rating:
5.0

Customer did not leave a comment.

JASPER R. 
Rating:
5.0

Really great customer service. Frank is friendly and willing to work with you.

MADELINE C. 
Rating:
4.0

Frank very friendly, caring, professional and efficient!

Joseph D. 
Rating:
5.0

Frank is incredible His service is above and beyond! Friendly and great communication. I've been to other locations and the customer service is not good. Frank really took care of me.

MYRNA Q. 
Rating:
5.0

Everything worked out great

STEVEN C. 
Rating:
4.0

Customer did not leave a comment.

Melchor V. 
Rating:
5.0

The instructions were very clear and the return was easy.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

TRENT E. 
Rating:
5.0

Customer did not leave a comment.

VERONICA F. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN W. 
Rating:
5.0

frank was really friendly and helpful with the whole experience and how to make sure I got all my deposits back!

Jacob L. 
Rating:
4.0

Customer did not leave a comment.

BELIA S. 
Rating:
5.0

Customer did not leave a comment.

ELIAS P. 
Rating:
4.0

The U-Haul salesman was very courteous and helpful. He made checking out the van very easy.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

JASON W. 
Rating:
5.0

Customer did not leave a comment.

GEORGE W. 
Rating:
5.0

The man who helped me rent my truck (I think the owner) was the BEST. So helpful and understanding and patient. 10/10 recommend.

Ishita M. 
Rating:
5.0

Explain that photos should be kept for customers' records and that the online check-out process doesn't allow photo uploads (photos have to be taken via the web browser during checkout)

REBECCA D. 
Rating:
1.0

Honestly you guys are WAY to pricey people are moving we're already spending on too much for you guys to charge for every mile plus gas ? ridiculous I would never recommend you guys worst service ever.

CINDY P. 
Rating:
1.0

FILLED UP GAS TANK TO EXACT LEVEL AS TO WHEN I PICKED UP TRUCK. HOWEVER FRANK LOPEZ THE MANAGER ACCUSED ME OTHERWISE AND CHARGE ME AN ADDITIONAL $9.35 THIS PLACE SUCKS!!!!!!!!!!!!!

GLENN S. 
Rating:
3.0

Reserved at 12 PM didn't receive it till 12:30 PM I guess I'll come

JAZMIN M. 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH M. 
Rating:
3.0

Customer did not leave a comment.

Anthony U. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS P. 
Rating:
5.0

Customer did not leave a comment.

ARTURO O. 
Rating:
3.0

Customer did not leave a comment.

Armando P. 
Rating:
5.0

It's been a few years since I rented from U-Haul — and wow am I amazed. Renting via the app, returning via the app. Congrats on evolving so seamlessly with the times. Will rent again and again.

DANIEL M. 
Rating:
3.0

The Power steering on the truck was non existant. I drove it from LA to Napa with steering that over steered in both directions. Also we were approached by a small south American man named Carlos who was eager to get his crew (2 older South American men) and himself hired by me to help us load the truck we had rented to move. Several of the new pieces of furniture were damaged in the move. It was hard to keep track of them and their movements around our property. After I left with half of my goods in the truck, Carlos and his movers came back to my house (as witnessed by my neighbors), and stole the remaining property that I was returning for later that week. There of course is no recourse other than a police report (which got me nowhere), BE CAREFUL WHO YOU HIRE OFF THE STREET,

Patrick C. 
Rating:
4.0

Perfect experience

GEORGE G. 
Rating:
5.0

Customer did not leave a comment.

JESUS G. 
Rating:
5.0

Customer did not leave a comment.

CHARLIE D. 
Rating:
5.0

So helpful and kind! Thank you! :)

Allyson N. 
Rating:
5.0

Great customer service

Gabriel T. 
Rating:
5.0

Customer did not leave a comment.

Isabel B. 
Rating:
5.0

Customer did not leave a comment.

LORIN H. 
Rating:
5.0

Staff was courteous and thoughtful. I had a very smooth and pleasant experience.

JAMAAL M. 
Rating:
5.0

Customer did not leave a comment.

YAN B. 
Rating:
5.0

Frank was very friendly and helpful! I will use this business again for my Uhaul needs.

KIMIHICO M. 
Rating:
5.0

Fast, easy, friendly

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

Boanerges B. 
Rating:
5.0

Frank was awesome! :)

RUBEN M. 
Rating:
5.0

Frank is very nice.

CHUTINAN H. 
Rating:
1.0

Ridiculous all in all. Contacted customer service and about this truly horrific moving experience

Tinea L. 
Rating:
5.0

Thank you very friendly customer service

Claudia L. 
Rating:
4.0

Customer did not leave a comment.

Lysander V. 
Rating:
5.0

Friendly and efficient.

Sergio R. 
Rating:
5.0

Customer did not leave a comment.

VERNON M. 
Rating:
1.0

I wouldn't recommend this location to anyone. I can't believe that the guy name frank represents uhaul really sketchy when I return the truck he kept calling Me through the 4 hours Rushing me rudely and very demanding yelling at me and told me not to do the return online that he would take care of it or else I would be charged for two days he made me give him 50.00$ claiming that uhaul is going to charge him for a gas fee of 50. 00$ didn't let me leave until I gave him the cash he threatened me and my brother I have a video

Jose T. 
Rating:
5.0

Not a thing. This is the 4th time I have rented at this location and he has always been professional and a mensch.

Michael R. 
Rating:
2.0

Get staff that knows what they are doing and have some customer service experience Remind them to wear a mask when speaking to customers

Pauline S. 
Rating:
5.0

Customer did not leave a comment.

DEMETRIO H. 
Rating:
4.0

Customer did not leave a comment.

DEMETRIO H. 
Rating:
4.0

Clean the urine out of the truck before renting it to someone

Hans W. 
Rating:
5.0

Frank is friendly and very helpful. Definitely goes the extra mile to help his customers

Michael R. 
Rating:
5.0

Air condition

Abel R. 
Rating:
5.0

Customer did not leave a comment.

Maegy L. 
Rating:
5.0

Mr. Lopez was very professional, prompt courteous.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

MARICELA A. 
Rating:
5.0

Customer did not leave a comment.

pedro E. 
Rating:
5.0

Customer did not leave a comment.

RAED A. 
Rating:
5.0

Customer did not leave a comment.

ERIKA M. 
Rating:
5.0

Customer did not leave a comment.

Valerie S. 
Rating:
5.0

Schedule pick up was for a non- existing U-Haul facility, I recommend removing the South Gate address from your U-Haul website. The confirmation sheet also had the wrong address for pickup. Very unpleasant circumstances. However, The Brooklyn U-haul representative Frank redeemed the situation and was very pleasant to work with.

LINDA V. 
Rating:
2.0

Person helping on location did not wear a mask. Friendly man but lack of mask made me uncomfortable as I am immune-compromised.

Mark G. 
Rating:
5.0

Very friendly customer service.

Marnin Grace Gar A. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND L. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRA M. 
Rating:
4.0

Customer did not leave a comment.

david B. 
Rating:
1.0

I was charged for damage when we did not damage the vehicle and had insurance on the vehicle

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Tommy K. 
Rating:
4.0

The place I had rented from was adequate. However I had a real difficult time with the original place I had reserved a truck from. When I arrived the place was locked and there were no instructions given to get the rental. When I called their number no one answered. I called the main customer line and they redirected me to the Brooklyn smog center where they had no idea about my rental either, I also had to take a scooter to the location because I left my vehicle at home and it was very inconvenient because of the distance. I had to call customer service for a second time and amidst my increasing frustration we finally settled the problems.

Jon M. 
Rating:
5.0

Customer did not leave a comment.

Jeannette G. 
Rating:
5.0

none

Luis R. 
Rating:
5.0

Customer did not leave a comment.

jesus G. 
Rating:
5.0

Excellent service!!! Thank you!

Jose H. 
Rating:
3.0

Customer did not leave a comment.

Geneva A. 
Rating:
5.0

Customer did not leave a comment.

Xiaoyu L. 
Rating:
4.0

This was the first time having used uhaul to move and then got charged a cleaning fee... Dust happens and it was a simple clean that I have never been charged for before. This will be the last time we use Uhaul for our business. Thanks.

Christian M. 
Rating:
4.0

Customer did not leave a comment.

William G. 
No reviews have been submitted for this location.

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