Customer Reviews for Builders Supply & Home Center
(U-Haul Neighborhood Dealer)

Rating:

1.0

Due to the U-Haul outage, I had to wait two hours as the system keep crashing. They did not have any blankets. I tried the Medical Lake U-Haul first at least a week earlier, but it did not go through until I made the Airway reservation. I had to reorganize my moving plans for the second reservation. After making the second reservation then the Medical Kake location showed up and I had to cancel it. The airway Heights locations were friendly.

Rating:

3.0

I was scheduled to pick-up at the Uhaul in Downtown Spokane and they did not have a truck ready for me when I arrived so I was sent to this alternate location, which was both extremely inconvenient and also cost me as the guys I paid to load the truck had to sit and wait an hour and then took another 1/2 hr going to get moving blankets since only 5 were available at the alternate pick-up location.

Rating:

4.0

When I first want to rent a truck from Uhaul, I went to the closest location to where I live in Medical Lake and the rental agent told me that he will have a truck for me to pick up on the day I requested. Then, the same day in the afternoon, I get a phone call from Uhaul, and he asked me to rent a 20ft truck from that location, because he won't have a 10ft truck on that date. I said 20ft truck is too large for me, so he told me that I have to go to Airways Heights to pick up a 10ft truck. So I rented a 10 ft. truck in Airways Heights which is 10 miles away. As I drove by Uhaul rental, I noticed they had a 10ft truck there. Afterwards, I stopped there and told him that I was told to go to Airways Heights. He didn't know why I didn't rent the truck from him that was waiting for me. I found out that a Uhaul district manager called me to go to Airways Heights. I guess he wanted me to spend more money for milage.

Rating:

4.0

The running lights were NOT operating. It only had brake lights and turn signals. The rollers were bad making the door very stiff and hard to open. The brakes on the trailer were NOT functioning. The inside had a lot of damage. Overall, the trailer wasn't as good as it should've been based off the years I've been renting Uhauls. This was the worst item I've rented from you.

Rating:

3.0

The vehicle wasn’t full when I picked it up. I put more gas in it than I used and still got billed fuel charges from U-Haul.

Rating:

5.0

Not much! The team was excellent and very helpful. I am thankful for how quick they were with getting the rental to me during a moment of extreme crisis

Rating:

5.0

The location if very clean and easy to access. The check in and check out process was much better than other locations I have rented from in the last few years.

Rating:

4.0

Somehow my drop off location got changed without any notification. That was stressful and not helpful.

Rating:

5.0

Everyone was nice and answered any questions I had

Rating:

5.0

The pickup location was fine. It was frustrating that I scheduled the rental over a month in advance and still had to go to a different location to pickup the trailer. I didn’t learn of this change until I called to confirm the reservation 48 hours before the scheduled pick up.

Rating:

1.0

Worst communication ever. Pick up in the wrong location then stated on the reservation, drop off in a different place and the directions to drop off cause no one was there is a joke. The pick up location told me to just bring it back there, but then could check me in cause it would have charged me. Just like always nothing simple or convenient.

Rating:

5.0

Very friendly and accommodating

Rating:

5.0

These folks were great. Tim went above for us. Made the whole experience great

Rating:

5.0

My location was changed last minute without my knowledge and I spent over and hour and half longer than expected to depart. Otherwise location was fine.

Rating:

1.0

There were loads of problems.