Thanks Norm. It's been a pleasure doing business with you.Julia C.
Customer Reviews for Bullwork Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very accommodating. Made personalized arrangements to help us collect our trailer without hassle.Brent I.
Customer did not leave a comment.Travis G.
Customer did not leave a comment.Otto P.
Picked up the unit in New Hazelton. It was clearly not cleaned at all. Cigarette ashes in the tray it wreaked of BO. I did try to call it in as this was a contactless pick up. So I spent 2 hours cleaning the unit before I took it. Pictures were also taken. My original reservation made 1 month prior was disregarded and given away with no notification. I found out by trying to make modifications to my reserved unit and trailer online and noticed the trailer was no longer on my order. So then I had to go to New Hazelton BC which was 2 hours from where I lived to get the size unit I needed. They were accommodating at first and then after I picked it up I couldn't talk to anyone about the problems. Dropped off the unit in Langley. Argued with the guy tending to us. He was obsessing over the gas which I didn't care about as we were Trying to talk to talk to him about the cleanliness. HIS EXACT WORDS â€œit's not our problemâ€. Then proceeded to yell at me as I walked away â€œdon't be rude to employeesâ€ multiple times to get attention from others around trying to get me to react.Tianna A.
Customer did not leave a comment.Tyler W.
Customer did not leave a comment.Solomon J.
Customer did not leave a comment.Melissa M.
Customer did not leave a comment.kelly M.
Ensure that pick up time is correct so your not having to pay an extra day for nothing. I'm certainly not happy about that.Louise J.
although I had declined Insurance on my order I had to pay it to this guy to pick up the trailerTerry H.
Customer did not leave a comment.Scott M.
Customer did not leave a comment.Brenda P.
Customer did not leave a comment.peter S.
It was all great!Brian B.
Customer did not leave a comment.Brendan B.
Nothing. it was great serviceHESHAM S.
need evening service ,but overall u haul took care of all needsdavid L.
Customer did not leave a comment.JODIE F.
Customer did not leave a comment.DEVERICK C.
The U-Haul operator was extremely helpful, flexible for pick-up and drop-off and provided excellent service.Brian B.
Customer did not leave a comment.Daniel F.
Refresh outsideKatherine M.
Customer did not leave a comment.Tara H.
Customer did not leave a comment.TROY D.
Customer did not leave a comment.Jessica nicole T.
Customer did not leave a comment.alfred B.
Customer did not leave a comment.Cameron M.
Customer did not leave a comment.Taryn S.
Customer did not leave a comment.Johnie P.
Customer did not leave a comment.paul R.
Customer did not leave a comment.JIM F.
Customer did not leave a comment.ricki K.
My reservation was for the Terrace location (Thornhill) but on incredibly short notice-6 PM the night before pick up - I was told that no trailer would be available for me and I would have to drive to new Hazelton. This added four hours of travel time to my day as well as $50 in gas and 260 km on my truck. I was not impressed. Once I arrived in new Hazelton I also was not able to acquire the package of moving blankets I had reserved. Upon calling for the same blankets in Thornhill I was advised the site was closed.Suzanne C.
Having to drive an extra 7 hours to pick up a truck is a bit extreme. It would be nice if uHaul were able to shuttle the vehicles to desired location.Chelsea W.
Customer did not leave a comment.FRANKIE V.
I was very happy to find out that I could return the truck to the Hazelton location rather than driving all the way to Terrace and having to take a Greyhound back.Glen G.
Better communication between uhaul The guy didn't even know we were dropping off the truck. Luckily for us he was just locking up his gate.Roxane H.
Dropped off after hours and had no contact with anyone at this locationLaurel-Ann W.
Customer did not leave a comment.Richard T.
Customer did not leave a comment.Andrew G.
Customer did not leave a comment.Dean T.
Customer did not leave a comment.DARRYL H.
Customer did not leave a comment.kara M.
Customer did not leave a comment.chris T.
Customer did not leave a comment.Spring D.
Customer did not leave a comment.PATRICK L.
There's never anyone there, but that's not surprising given it's Hazelton.Kelly T.
Allow your trucks attach a 2 inch load leveling hitch and add a electric brake controller.RONNIE D.
Customer did not leave a comment.carol H.
Everything went very smoothlyJoy E.
trailer needs a wash and tire pressures was too low.JIM L.
The tires were horrible for the snow in this area - we needed snow tires and not all seasons - it was dangerous and scarrYmeodie B.
Their was no after hours drop off location designatedadam B.
This location was closed the day we returned the uhaul, so we were unable to judge it's quality.TAMARA C.
super services ! all as prearranged and ordered.BLANKA J.
Reported problems with the tow/haul function of the transmission to the site manager. He indicated he had previously encountered this issue with the 20 foot vans. Location was not open at 10;00 a.m. Office was small and dirty.BERNICE L.
The smile and the jokes of this location is priceless Please don't change it. very excellent location. u haul is the answer on next move guarantee.NORMAN S.
Customer did not leave a comment.CHARLENE R.
Make sure there is available storage available with the deal ," when u rent a uhaul or trailer you can use a storage unit for a month-free. it should be based on availablility.stuart L.
Customer did not leave a comment.CATHIE C.
Customer did not leave a comment.Diane P.
No one was available for 10 days after we arrived. The unit was left parked outside the gates for several days. I am still not sure if the paperwork is complete although Amy from the nationl office was also helpfulDAVID H.
Very efficentSUZANNE F.
Contacting this location was challenging, as he does not have regular service hours. There was nobody there when the trailer was dropped off, so confirmation was not received until weeks later.MARK L.
Be open I wouldn't rent from uhaul again this was a horrible experience the mail box for the phone number was full so I couldn't even call to rent another uhaul even if I wanted to. The whole trip was over priced I was given a reservation pick up time after closing time of the location and had to call to set up a second reservation at a different location throwing off my whole move. I will not be using uhaul in the near or distant futureTYLER M.
Customer did not leave a comment.BRETT K.
the only complaint was that we had to go to Hazelton to pick up the truck.Everything else was perfect.WAYNE S.
Customer did not leave a comment.Brian B.
Customer did not leave a comment.STEPHANIE C.
Customer did not leave a comment.ROSE A.
Customer did not leave a comment.Angela P.
The owner was out of town when we were to drop off trailers. Told us to drop them off outside of the gate and just leave them. We were not happy with that but took them into town. The gate was actually open so we dropped them off inside. We were leary of just leaving the trailers as he could make any claims he wished about the condition of the trailers and the time that they were returned.Stephanie C.
Customer did not leave a comment.CARL H.
Customer did not leave a comment.DAVID C.
The drop off in New Hazelton was awesome. I phoned and he was so friendly and helpful. We had no problem what so ever. We also forgot our adapter on the trailer I phoned the uhaul outlet and he said he had it and was about to call us we live a ways away from the uhaul place he asked me where we lived and he said that he was coming out past our house the next day and would have no problem dropping it off at our door . You just can't beat that kind of service. I would recommend this drop off site to anyone in a heartbeat. Thanks so much for going above and beyond for us and making our first Uhaul rental experience so pleasant and easy.DAVID N.
Ways to improve..make sure you let the customer know what and where the NEAREST drop off location is. I DO NOT think it's fair to charge the customer a WRONG destination fee, if they were sent to a drop off location that was not in the destination town. Had I not driven by Bullwork Ent myself I wouldn't have known that I could drop it off there. I called the 1-800 uhaul number and talked to a guy and he told me I would NOT be charged ANY FEES for dropping it off in New Hazelton. THEREFORE I WILL NOT be paying the invoice that was just sent to me.CHARLENE R.
This location was unaware of my request for a u-haul, luckily they had the size I required. The office was un-accessible due to construction debris in front of the building. I had to get the office managers phone # from a neighbouring business. He did come down and rent me the u-haul trailer, however, since I had to call him and wait for his arrival, I was delayed in my move.WINONA H.
Customer did not leave a comment.BRIAN B.
Customer did not leave a comment.Brian B.
Have personnel there during advertised hours when we drop off the vehicle, not sure what the purpose is to phone in when we are ready to drop off the vehicle if all they are going to do is give us the address that we already have. reason I wouldn't recommend is because I just dropped off the vehicle outside the fence.KENNETH M.
Customer did not leave a comment.TANNIS P.
Customer did not leave a comment.BRENT D.
Easy access to site. Drop off was easy even when site itself not open. Offered other location as drop off site. Cell phone support available for customers.schular I.
Customer did not leave a comment.LOUISE V.
when confirming the rental advise customer that there may be a requirement to retrieve equipement from an alternative location.WILLIAM D.
I was told that I would be able to pick up my uhaul close to where I live, I had to drive for a total of three hours to pick it up. Instead of a 17 ft truck that I ordered I got a 14ft and a trailer and then when I picked it up the lights on the trailer did not work. It was not a very good experience and I am not sure that I would reccomend U Haul to anyone.SARAH W.
I rented a trailer and spoke with the man in charge who appeared to be friendly and helpful. I was called two days later and told that the trailer I wanted was not available and had to take a smaller one necessitating two trips from the Northwest to Vancouver Island. Uhaul did not honor its contract and now I am faced with another long trip. No explanation given.BRIAN L.
Customer did not leave a comment.JEREMY R.
Customer did not leave a comment.TERRY W.
Terrrace location was horrible, so we had to go last minute to new hazelton.SHAWNA K.
Dropped off on a SundayBRIDIE O.
Over-all a good experience. I would definately use this service again.GENE D.
Customer did not leave a comment.WILLIAM R.
No one is ever around to help you.MITCHELL ROBERT T.
the tail lights on the auto transporter were not working when we left which caused us to spend an extra night in Prince George. The lights should have been checked before handing the equipment over. Norm came over but he could do nothing about it and therefore suggested we get them fixed in Prince George.SIDNEY D.
Customer did not leave a comment.BARRY D.