Customer Reviews for Busy Bee Auto Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Busy Bee Auto Repair

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Michael D.
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No improvement needed. I was dealt with politely and professionally throughout the transaction.

Steve R.
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Make sure the ramp on the truck is easier to get in and out

KELLY C.
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Best place we have ever rented a uhual before! Very friendly place!

John C.
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No issues. The staff was informative and quick.

Gwendalyn J.
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The lady who work at the front desk was very tude

John K.
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Customer did not leave a comment.

dan S.
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Customer did not leave a comment.

Darren H.
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Erica was awesome. I will continue to rent from this location just because of her. Thanks Erica !!!

Vicki N.
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Customer did not leave a comment.

Bill F.
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Customer did not leave a comment.

Mark D.
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Philip H.
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Matthew I.
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Martha D.
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Robert A.
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Mark C.
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michelle W.
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get a better internet system whats the point of making a reserveration if you have to wait over a hour for pickup the web site gives you a 50.00 dollar reservation guarantee but then dont honor it i should have been credited the 50.oo but was not.. the poor girl working there tried and tried but it was uhauls system

Bradley D.
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Customer did not leave a comment.

Dana G.
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Busy Bee is awesome!!!

Helen G.
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Excellent service. Super friendly.

John C.
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Very friendly and helpful. Will rent again here.

Paul W.
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Customer did not leave a comment.

mike M.
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Stephine M.
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Jose A C.
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Barbara W.
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Kevin J.
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We have rented from your business two times now and would recommend you to friends and family! Thanks you for your excellent service!

rachel S.
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Customer did not leave a comment.

charles H.
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The CSR there was very knowledgeable and professional.She helped me right away and talked me through the experience.

Philip B.
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Customer did not leave a comment.

William M.
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Great experience and service.

Daniel S.
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Customer did not leave a comment.

Matthew G.
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We picked the truck up at 8pm. It took 45mins to get “approved”. Then we found out our dolly's weren't even in the truck. Of course we were packing all the heavy stuff that night but couldn't get anything done without the dolly's. We called in the morning to pick it up and the lady was rude. A discount of some sort would have been nice for the inconvenience.

ron B.
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This was a very smooth transaction.

Jeffrey M.
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Customer did not leave a comment.

Ron E.
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Very professional. Vehicle was pulled up and ready to go. Agent went over everything very thorough. Thanks Busy Bee Repair!

CHARLES JOHN S.
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Very friendly

GIOSUE A.
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Customer did not leave a comment.

JEFFREY H.
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Great job!

Kenneth R.
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The staff at this location are kind and professional. I am always treated with respect and consideration for my time.

David H.
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Love these owner/operators Great service every time

Sam D.
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Very people to deal with,great selection of equipment. This site also had longer hours than most

Robert B.
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This is the 4th trailer rental at this location in 2 minths. All 4 had issues resulting on loss of hotel nights days driving to Florida from indiana, road side repairs , and credit card double billing issues. Quite frankly i am not sure if there was a category they did not fail in. I will never go to Busy bee again. I am currently waiting on local district manager to respond its been 8 days And counting since customer service said i would hear from the district manager direct on placing a formal complaint on this location.

Miguel P.
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I reserved the truck for 7am and wasn't able to get it until 1015 due to system issues setting us back 3 hours of moving. I filled the tank up more than what I recieved it with and you don't get credit for that. The truck was filthy and smelled of urine.

Michael H.
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The attendant at the desk was very helpful, kind, and informative. Not sure what his name was, but I hope to have him again next time! Thanks!

Joseph A.
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Customer did not leave a comment.

Jeff H.
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friendly people and easy in and out service

Drew J.
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Customer did not leave a comment.

James F.
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Don't change the pick up location.

Kody G.
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Customer did not leave a comment.

Dave S.
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Quick easy,great customer service

John K.
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Customer did not leave a comment.

richard T.
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EXCELLENT customer service....

Timothy P.
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Customer did not leave a comment.

Peter S.
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They were very nice to deal with.

Drew J.
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Customer did not leave a comment.

Melissa H.
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Customer did not leave a comment.

Dan B.
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John H.
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Excellent customer service. Had me in and out in minutes. The truck itself is a little worn. It was hard to get the key to turn the ignition. One of the bumpers to the left of the granny attic was only attached with one mounting bolt. The other one was disconnected. Not a big deal to me, but should be fixed before it totally comes off. Regardless, busybee customer service was excellent. I would use then again and again. Thank you busybee !!!

JOE V.
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Price was confusing and not really what was agreed upon

Melanie H.
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Customer did not leave a comment.

TERESA M.
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Over charged me, truck had bad transmission, and they left me to figure out how to load my vehicle onto auto transport alone.

Jared C.
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Customer did not leave a comment.

Anthony S.
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Adam S.
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The owner was very helpful and Joe was as well.

Nicholas M.
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Nothing at this time.

Jared M.
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Customer did not leave a comment.

Erin V.
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The vehicle was not clean and there was an empty can of Red Bull left in the vehicle. In this time of COVID, the vehicle needs to be cleaned after every use.

Michael D.
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Everything was great!

MICHAEL K.
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Omar has fantastic customer service!!!

RON Z.
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Customer did not leave a comment.

mike H.
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call me to discuss 219-313-3611

James F.
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Customer did not leave a comment.

Jacob R.
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I had no issues with the location. The representative at Busy Bee was nice and helpful. The self check-in failed. The website could not find my location upon pick up or return although location services were turned on.

MICHEAL G.
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Wonderful experience

KEVIN B.
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The cabin was full of cat hair. wind shield bug covered. If the cat hair was their then I doubt it was cleaned for COVID

Michelle A.
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Someone worked with me every step of the way from hooking up the trailer to my vehicle, to checking that the lights work, to even unhooking and parking the trailer when I returned it because their lot was full. As a customer, I couldn't ask for more than that and would gladly rent from this location again

Dean E.
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Very nice helpful people

TIMOTHY R.
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Customer did not leave a comment.

Dennis E.
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Sandy is great! Always so cheerful and helpful. She is a wonderful representative for the u-haul brand.

jamie L.
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That beautiful lady is a joy to work with. Thanks??

DANE W.
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The equipment I reserved was unavailable for pickup. An adequate substitution was made and it all worked out, but having to use an open trailer instead of closed with potential rain in the forecast gave me reason for concern.

BECKY C.
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The experience was fine. I don't expect much when going to rent a vehicle other than it runs properly and is clean. However, I wish I took photographs of the van when I got it. The windshield was so dirty I had to stop at the car wash and clean it as well as vacuum the seats, flora and dust the dash board. Not only are we in the covid 19 era, and would hope for better sanitation, but the vehicle was disgusting inside. It took me 20 minutes to vacuum, dust and wash down the inside. And even after I did the windows, the front windshield was so full of “bug juice” that it made it difficult to see clearly. I hope this is an unfortunate case, since I have rented with uhaul in the past but this time I would not recommend to anyone

Mike S.
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Customer did not leave a comment.

DONALD I.
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Bryan M.
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David G.
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The staff person was helpful, thorough, reassuring, and quick. The equipment was clean.

John H.
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Customer did not leave a comment.

Joshua B.
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Customer did not leave a comment.

JAMES S.
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I returned the truck 30 minutes early and my personal vehicle is blocked in. I sat on hold with uhual for 20 minutes. Talked to someone for 5 minjtes and they disconnected on me. I did everything I was suppose to do and now I can't get my vehicle back. This is absolutely ridiculous. This location is terrible.

BRAD W.
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Thank you Sandy!

Gina U.
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Customer did not leave a comment.

Victoria M.
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Flexible and helpful. Able to hook me up with qualified movers. I would use them again without a second thought.

Kylie S.
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The 24/7 pick up service through the uhaul website was an absolute nightmare. It took 20 minutes to get approved and was not worth it at all. Lots of aggravation. Everyone at the busy bee auto repair shop was extremely friendly. It was uhaul headquarters that had the glitch.

Edward S.
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Fast & efficient service

Courtney W.
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Customer did not leave a comment.

JOSEF S.
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Jeanine W.
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Adrian E.
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I was advised that my choice location, Michigan City, IN did not have my truck per my reservation. I was sent to LaPorte, IN. Once in LaPorte location, I was told the truck reserved for us was a RF, Regional Fleet truck and we could not use it as a one way rental. The gentleman man very kind but at that point, frustration had set in. Not to mention my last rental was during the nationwide computer outage for uhaul, we were rented the wrong truck, had a terrible time returning because our contract, which was not given to us the day we rented, did not match the truck we were trying to return... at which my rental experience was horrible.... well, this is not better. We are then sent back in the direcrion from which we had just came, past our moving location in Michigan City to Valparaiso, IN. Not only was our time wasted, but unnecessary miles on our leased vehicle and extra gas cost are looming facts of this rental with uhaul. One at the Valparaiso location, they were speedy and courteous! Once home in Gurnee, IL we turned our truck in a day early just to avoid any hastle! Gurnee location was fantastic! I'm not sure what the corporate service issues are, but they need to be addressed. Individual vendor service was kind and courteous but the communication on rentals, pick ups and drop off are subpar. Thank you for asking and listening.

Bradley W.
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Great as usual! I've rented here many times and it's always professional and courteous service. Thanks!!!

No reviews have been submitted for this location.

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