Great customer service, very helpful! Highly Recommend!!Mario H.
Customer Reviews for Busy Bee Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything/everyone was greatERIC S.
Customer did not leave a comment.BRENT K.
very freindly at frt deskKENNETH K.
The staff are very knowledgeable. They were so helpful throughout the rental process. We will continue to use this location for all of our Uhaul needs.KYLE L.
Customer did not leave a comment.SUSAN R.
Customer did not leave a comment.PAUL C.
Customer did not leave a comment.Richard G.
Customer did not leave a comment.marykay G.
Hours were listed as open at 8am. Door open, no one there, someone had to be called. Took 30 minutes to get out the door then, it was 9am. Girl who waited on me was falling asleep at the computer. Forgot to give me the key. Had to go back to the office. Horrible service.GILBERT A.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.BEJAMIN T.
Customer did not leave a comment.SERENA S.
Customer did not leave a comment.Brad G.
Customer did not leave a comment.RICARDO M.
Customer did not leave a comment.DANIEL P.
No need to improve. Pick up and drop off were quick. The gentleman helping with hooking up the trailer was great.David E.
Customer did not leave a comment.PAUL A.
Very helpful folks.Edmond S.
Customer did not leave a comment.JOSEPH C.
stepped in a hole in the back and ripped my toenail up submerged foot all the way in the mud.Michael D.
Nothing to addMichael M.
Service and information was excellent. Very helpful, friendly staff.JEFFREY H.
Customer did not leave a comment.SUSANNE C.
Customer did not leave a comment.Nicholas S.
The location was perfectly fine, what was a complete failure was sending us on a 75 mile 2 hour (ONE WAY) trip to pick up the truck. The cost of fuel alone was ridiculous, not to mention the 3 hours of our day that 2 people had to give up.Jeff D.
Too far.DONNA G.
The folks at Busy Bee are awesome :)DANA E.
Customer did not leave a comment.ANTHONY J.
Customer did not leave a comment.NICHOLAS W.
Customer did not leave a comment.COREY W.
Customer did not leave a comment.George T.
Customer did not leave a comment.Renee P.
Customer did not leave a comment.Benjamin T.
Customer did not leave a comment.Suzy W.
Customer did not leave a comment.ROBERT M T.
Customer did not leave a comment.OSCAR D.
Everything went smoothly. Great customer service!Lynette E.
Customer did not leave a comment.TERRENCE D.
Customer did not leave a comment.Katy F.
Customer did not leave a comment.CHRISTOPHER D.
Customer did not leave a comment.Trevor H.
Customer did not leave a comment.Trevor H.
Best place in NW Indiana to rent a Uhaul from! Love all the staff there. Highly recommended! They will meet all of your moving needs!LYNN S.
Daughter and dad at this location was very friendly and had the uhaul ready to go when I got there.MONICA E.
Overcharged for pads not used and phone check in process is a pain.JOHN H.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.DARICK D.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.SURIEL C.
Customer did not leave a comment.Steven H.
Customer did not leave a comment.GREGORY T.
Nothing comes to mind, the whole experience was a positive one and I would rent from here again if I needed to! Thank you so much!Catherine H.
Customer did not leave a comment.JARED M.
I have rented trucks from this location before and they are always so accommodating and helpful. They helped pull the truck up to where it was accessible for me, gave me clear instructions on how to return it, and made sure my vehicle was in a good location so it wouldn't be blocked in after hours. A++++++ERIN ANDREA B.
Customer did not leave a comment.MICHAEL S.
Reason why I keep coming back to you guys for all my movesâ€¦ very friendly and helpful people.Junior H.
Customer did not leave a comment.RODNEY B.
Customer did not leave a comment.Riyad H.
The service is fast. The equipment is always clean. This is the only Uhaul I rent from. I would recommend this place to anyone that wants a hassle free rental experience.KYLE L.
Made the entire process easy. They were vrey professional and courteous! A pleasure to work with.CATHERINE N.
Pick up of the van I needed was fast and easy. Vehicle was well maintained. Everyone was super friendly and professional.ANDREW R.
Customer did not leave a comment.Maria R.
Customer did not leave a comment.JUDITH H.
Customer did not leave a comment.PHILIP S.
The boss daughter can't remember her name but was very Extraordinaire with customer service. She made small talk and made laughs when moving is terrible. And it was family owned which appreciate.Joann C.
All went well, polite and professional service AND open on Sunday, which was a blessing for me.WAYNE W.
Customer did not leave a comment.SHERI G.
Customer did not leave a comment.JACK A.
This is the best and only place to rent a Uhaul from in Northwest Indiana!LYNN S.
Customer did not leave a comment.BRIAN S.
Customer did not leave a comment.RONALD S.
Busy at 916 on a Saturday, but there were TWO people working. I have been to Uhaul locations recently and they had only ONE person working. THANK YOU!Joseph W.
Customer did not leave a comment.CHRISTOPHER M.
The staff at this uhaul made our experience great! I will continue to use BusyBee for all my uhaul needs!KYLE L.
Customer did not leave a comment.John A.
Great place to rent a truck from. The owner was very knowledgeable and friendly. I highly recommend this location. The owner made my experience very smooth and enjoyable. Thank you Busy Bee auto repair!Tiffani B.
Customer did not leave a comment.Jonathan C.
Customer did not leave a comment.GERALD R.
Customer did not leave a comment.Richard G.
Customer service was great.JEFFREY S.
Customer did not leave a comment.DONALD F.
Customer did not leave a comment.Jason H.
Helpful staff.Jason A.
We had to replace oil and then we were overcharged for miles that we did not drive. The owner was rude and condescending.ROBERT C.
Easy process. Thank you.JENNIFER M.
Customer did not leave a comment.MICHAEL H.
Customer did not leave a comment.BRIAN C.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.Steve C.
Nothing other then provide more veichles that can serve the people better.Mitchell E.
Customer did not leave a comment.Marta W.
The trailers should have jacks on them so that it can be removed from the vehicle if needed.JEFFREY F.
Customer did not leave a comment.SETH D.
Customer did not leave a comment.David F.
Customer did not leave a comment.STEPHEN G.
We changed type of rental day of pick up and the owner & assistant were very accommodating. Easy in, easy out when returning. Thank you Busy Bee!Jeanne G.
Very bad experience at the busy bee location at Valparaiso IN. I reserved/paid online for a truck and dolly but it was not available during pickup. When I asked about my reservation, the lady was very rude and replied that they were given to 1st come 1st serve. When I asked about what is the point of reservation and paying in advance , she replied that they cannot have unlimited supply of dollies. No body expects unlimited supply but if a reservation cannot be fulfilled, she should be apologetic, not rude. Uhaul should hire decent employees for front desk.RAVI G.
This pickup was horrible. Not because of the place but because of uhaul itself. We made the reservation and then received a call at noon (our pickup time) saying there was no truck to pick up. That they would call the person who had the truck and they would also look for an alternative pickup location. They called back stating there was no truck available at all. That we had two options. Either pick the truck up in Valparaiso use it for the move and then drive the truck back to Valparaiso or pick the truck up in Joliet (where we moved to) drive to Valparaiso load up and drive back to Joliet. So with that being said it's a 2hr drive and I was only 30 min away from Valparaiso so was not going to drive back to Joliet to get a truck and was not going to pick up in Valparaiso unload and have to drive it back. And on top of it all pay for the mileage (almost 100 miles each way). I rent from uhaul often and this was horrible.ALEXANDER C.
Busy Bee stepped in to rescue us--from the UHaul reservation system, which is appallingly poor. We 'reserved' a truck months in advance for Aug 1, when we had movers and a cleaner scheduled. We got a call the night before telling us that UHaul had no trucks available until 36 hours after our reservation. To my exasperation, the UHaul representative we spoke to did not regard this as in any way an error on UHaul's part. All that we had reserved, according to her, was a telephone call, and UHaul had honored that part of the reservation. I told her that I would need to look elsewhere before agreeing to delay our move, took down her number, and hung up. An hour later (after checking with some other companies), I called back and was put on hold. I next tried the chat feature on the UHaul website, through which I learned that the representative I had spoken to had *cancelled* our reservation (which I had not asked her to do). Back on the phone, I was on hold *for another two hours* and never was able to get through to anyone. Finally I hung up and drove to Busy Bee. I explained the situation to the U-Haul representative there. She asked, 'Is this a one-way trip or a return trip?' I told her I was happy to return the truck. 'Then we have a truck for you right now,' she said, and we were set. Unless and until UHaul changes its centralized reservation system such that UHaul actually guarantees the availability of a truck at the time it has been reserved, I will never rent from UHaul and I will discourage anyone I know who is moving from renting from UHaul.Philip W.