Customer Reviews for Bypass Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bypass Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

stephen M. on

Rating:

Customer did not leave a comment.

JOSH A. on

Rating:

Customer did not leave a comment.

Deborah W. on

Rating:

Customer did not leave a comment.

logan F. on

Rating:

Customer did not leave a comment.

Rick H. on

Rating:

It was about 30 minutes after closing but the owner took the time to check me out personally. I appreciate the extra mile in customer service.

Larry C. on

Rating:

Customer did not leave a comment.

John P. on

Rating:

Customer did not leave a comment.

Rhonda S. on

Rating:

I was suppose to have picked this truck up at 9:30 am in Richlands VA but was forced to have my son drive 1 and 1/2 hrs away to pick up a u haul. The u haul was not cleaned and I should not of had to put the same amount of gas back since my son had to drive 1 1/2 back to the storage unit in Grundy Va.

mike M. on

Rating:

Customer did not leave a comment.

Micheal K. on

Rating:

Customer did not leave a comment.

Anita H. on

Rating:

People were slow and didn’t know how to enter the information into the computer. He also called me and said he wanted to leave so I needed to get there earlier than the time reserved to get a vehicle at all. No cruise control or ramp

barbra H. on

Rating:

Nothing it was all good. An if I need a u haul again. I'll be back. Thank you so much.

STEFAN R. on

Rating:

Customer did not leave a comment.

Donald S. on

Rating:

Customer did not leave a comment.

Stephen M. on

Rating:

Customer did not leave a comment.

Jani P. on

Rating:

Customer did not leave a comment.

Jason S. on

Rating:

Customer did not leave a comment.

Melissa C. on

Rating:

She went out of her way for us to make sure we got an affordable price. We couldn’t afford to hire movers, so we decided to try U-Haul instead and it payed off big time! Very professional and very kind. Willing to help in any way she can and answered all of our questions, even though we showed up late. The professional courtesy that this wonderful woman showed us in unrivaled. 5 stars is not enough! We will use this facility again for all of our moving needs in the future.

Cody I. on

Rating:

The customer service at the Lebanon location was fantastic! I was very impressed with the knowledge and professionalism I was shown. I will definitely use and recommend them again.

Jamie G. on

Rating:

The staff were very pleasant and professional. They're helpfulness made my experience stress free. I would highly recommend them to anyone.

Rebecca B. on

Rating:

Customer did not leave a comment.

Ronnie H. on

Rating:

Customer did not leave a comment.

crystal B. on

Rating:

I called u-haul for a price quote for a two wheel dolly and a truck equipped with a receiver hitch. I was quoted $279 for the truck, $5 for an environmental fee, and $59 for the two wheel dolly. This was a combined total of $343. I asked if insurance was required for this through u-haul and I was told it was covered under the drivers insurance. I called a second time to make the rental over the phone and to confirm the booking at the address 584 King St. Charleston, SC 29403 which told me to total would be $343 which matched the total from the original phone call. I took a taxi cab from union port to the u-haul location because I need the u-haul to tow my car home because I broke down on my way to take a carnival cruise. Upon arriving to the u-haul place I was told to inspect the u-haul to make sure there was no damage to the u-haul. We came inside and we were about to pay for the u-haul and I stuck my card in the machine and it said the total would be $467.61. I asked the employee working what the extra charge was for and he would not explain it to me and said I just had to pay it if I wanted his u-haul. I had no other choice, but to pay the total because at that time there were no rental cars available for a 50 mile radius and this was my only way home. I paid the total and I asked about how to return the u-haul since I only needed it for one day and I would be returning it that night. He said to just drop the u-haul and the key off at the closest location. Later, that day I received an e-mail asking me to set up a u-haul account to make the return after hours. I did not any internet on my phone, so this was not an option. I did not sign any paperwork to rent the u-haul the employee there scribbled though the signature sections. I took my u-haul to food city and refilled it with gas at food-city across the street and took picture of it so I would have proof that I did not damage it in any way. I also took pictures of the mileage and the fuel gauge to prove that I had filled up the vehicle and that I was under the allotted 466 miles. According to the picture I took of the mileage the vehicle had 43309miles and on the receipt it says it was returned with 43310miles on it. At the time the picture was taken the vehicle was full and it was moved 1 mile to get to the u-haul location. The employee said the u-haul used a quarter of a tank of gas to move 1 mile. This does not make any sense at all. I made a video of me dropping my keys into the drop off box for the location. Our local office opens at 9am so I got a ride out there at 9:15am to make sure that we had the truck properly checked in and everything was taken care of. I went to 221 overlook drive lebanon va 24266 and I met Bob Campbell when I went in. He did not even say hello or greet me in any way. I explained to him that I placed the key in the drop box and asked if there was any additional paperwork I needed to do. At that time he said there would be a fee of $39.10 for bringing the truc

DARYL B. on

Rating:

Customer did not leave a comment.

Mark C. on

Rating:

Customer did not leave a comment.

Mark W. on

Rating:

We were very pleased with the service.

kieth H. on

Rating:

Service was excellent! Very kind and helpful lady at the office

Tim R. on

Rating:

Customer did not leave a comment.

Charles O. on

Rating:

Alls well that ends well. Appreciate the ones you love

ALICE S. on

Rating:

Ruby was excellent ! Would recommend to anyone !

larry L. on

Rating:

Customer did not leave a comment.

Michael P. on

Rating:

Customer did not leave a comment.

todd S. on

Rating:

Customer did not leave a comment.