Great people Great location The lady there went beyond and above what she needed to do to make sure everything was to my liking. Ill use them again if I need a rentalRobert C.
Customer Reviews for Bypass Storage
(U-Haul Neighborhood Dealer)
Lebanon, VA 24266
Services at this Location:
- Mon-Fri: 9 am - 1:30 pm
- Sat: 9 am - 12 pm
- Sun: Closed
Special Operating Hours
- 9/25/2021 - 10/29/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great people to rent from! Went that extra mile to make sure everything was ready for my trip Will definately use them again if I need a rental truckRobert C.
Customer did not leave a comment.Michael N.
Make the uhaul website work better. So hard to pick dropoff location. Even if dropoff location is â€œclosedâ€ it should be an unselectable option so people don't keep trying to use it.Willis M.
Fast and efficientPenny B.
Customer did not leave a comment.Nicholas H.
Have sway bars for safety purposes on the trailer.STEVEN G.
The girl there went out of her way to help me she is professional and helpful. I would recommend that place to anyone. Very inviting atmosphere .katrina M.
I had to get my uhaul there once and the lady is so nice and helpful that now I go out of my way to go through that location. wonderful experience from the reservation to the rental.missy H.
Customer did not leave a comment.CHARLESHARRISON P.
No commentThelma M.
Customer did not leave a comment.david B.
Customer did not leave a comment.Greg T.
Customer did not leave a comment.Sarah L.
Customer did not leave a comment.shelby C.
Would not recommend using this location. Scheduled the truck on a Thursday, for a Saturday 10 a.m. pickup. The person told me they'd be there with the keys - no one ever showed up nor answered any of my calls or messages left until the Monday AFTER I was supposed to pick up the truck. Had to drive 25 miles to another location to pick up a truck. Of course with the rental being based on mileage, the rental was much more than it would have been if the scheduled truck had worked out. I will not do business with this location again - and wouldn't recommend anyone else does either.angela M.
not to friendlyPAULINE C.
Would rather not do buisness with again. There was no customer service rude and other words care not to repeat. Next time I will go out of my way to pick up or drop off somewhere else...Douglas M.
Super helpful! The neighbor friend of the front desk worker came by to install the tow unit and strap on my car. I appreciate the extra effort by the U-Haul family.Jon T.
Customer did not leave a comment.Sheila P.
Customer did not leave a comment.Brenton M.
Customer did not leave a comment.ALITA W.
Customer did not leave a comment.Billy J.
Great experiencescott D.
Customer did not leave a comment.tom S.
Customer did not leave a comment.Danny W.
Customer did not leave a comment.Shannon K.
Customer did not leave a comment.pamala C.
There is a sticker on the speedometer (speed kills...) that covers speed 60-75. On interstate highways with speed limits of 70 and 65, I found it difficult to see my speed. Cruise control would be nice.Emily S.
Customer did not leave a comment.Steve H.
Customer did not leave a comment.briana H.
I would recommend this company and will use it again.Gwin N.
Customer did not leave a comment.Andrew M.
Customer did not leave a comment.Debbie C.
Customer did not leave a comment.Spencer S.
Customer did not leave a comment.Rick H.
Customer did not leave a comment.David M.
Customer did not leave a comment.John M.
Customer did not leave a comment.John M.
Customer did not leave a comment.Amanda T.
One of the best. Will definitely recommend and will rent againRidwan A.
Customer did not leave a comment.stephen M.
Customer did not leave a comment.JOSH A.
Customer did not leave a comment.Deborah W.
Customer did not leave a comment.logan F.
It was about 30 minutes after closing but the owner took the time to check me out personally. I appreciate the extra mile in customer service.Rick H.
Customer did not leave a comment.Larry C.
Customer did not leave a comment.John P.
I was suppose to have picked this truck up at 9:30 am in Richlands VA but was forced to have my son drive 1 and 1/2 hrs away to pick up a u haul. The u haul was not cleaned and I should not of had to put the same amount of gas back since my son had to drive 1 1/2 back to the storage unit in Grundy Va.Rhonda S.
Customer did not leave a comment.mike M.
Customer did not leave a comment.Micheal K.
People were slow and didn't know how to enter the information into the computer. He also called me and said he wanted to leave so I needed to get there earlier than the time reserved to get a vehicle at all. No cruise control or rampAnita H.
Nothing it was all good. An if I need a u haul again. I'll be back. Thank you so much.barbra H.
Customer did not leave a comment.STEFAN R.
Customer did not leave a comment.Donald S.
Customer did not leave a comment.Stephen M.
Customer did not leave a comment.Jani P.
Customer did not leave a comment.Jason S.
She went out of her way for us to make sure we got an affordable price. We couldn't afford to hire movers, so we decided to try U-Haul instead and it payed off big time! Very professional and very kind. Willing to help in any way she can and answered all of our questions, even though we showed up late. The professional courtesy that this wonderful woman showed us in unrivaled. 5 stars is not enough! We will use this facility again for all of our moving needs in the future.Melissa C.
The customer service at the Lebanon location was fantastic! I was very impressed with the knowledge and professionalism I was shown. I will definitely use and recommend them again.Cody I.
The staff were very pleasant and professional. They're helpfulness made my experience stress free. I would highly recommend them to anyone.Jamie G.
Customer did not leave a comment.Rebecca B.
Customer did not leave a comment.Ronnie H.
I called u-haul for a price quote for a two wheel dolly and a truck equipped with a receiver hitch. I was quoted $279 for the truck, $5 for an environmental fee, and $59 for the two wheel dolly. This was a combined total of $343. I asked if insurance was required for this through u-haul and I was told it was covered under the drivers insurance. I called a second time to make the rental over the phone and to confirm the booking at the address 584 King St. Charleston, SC 29403 which told me to total would be $343 which matched the total from the original phone call. I took a taxi cab from union port to the u-haul location because I need the u-haul to tow my car home because I broke down on my way to take a carnival cruise. Upon arriving to the u-haul place I was told to inspect the u-haul to make sure there was no damage to the u-haul. We came inside and we were about to pay for the u-haul and I stuck my card in the machine and it said the total would be $467.61. I asked the employee working what the extra charge was for and he would not explain it to me and said I just had to pay it if I wanted his u-haul. I had no other choice, but to pay the total because at that time there were no rental cars available for a 50 mile radius and this was my only way home. I paid the total and I asked about how to return the u-haul since I only needed it for one day and I would be returning it that night. He said to just drop the u-haul and the key off at the closest location. Later, that day I received an e-mail asking me to set up a u-haul account to make the return after hours. I did not any internet on my phone, so this was not an option. I did not sign any paperwork to rent the u-haul the employee there scribbled though the signature sections. I took my u-haul to food city and refilled it with gas at food-city across the street and took picture of it so I would have proof that I did not damage it in any way. I also took pictures of the mileage and the fuel gauge to prove that I had filled up the vehicle and that I was under the allotted 466 miles. According to the picture I took of the mileage the vehicle had 43309miles and on the receipt it says it was returned with 43310miles on it. At the time the picture was taken the vehicle was full and it was moved 1 mile to get to the u-haul location. The employee said the u-haul used a quarter of a tank of gas to move 1 mile. This does not make any sense at all. I made a video of me dropping my keys into the drop off box for the location. Our local office opens at 9am so I got a ride out there at 9:15am to make sure that we had the truck properly checked in and everything was taken care of. I went to 221 overlook drive lebanon va 24266 and I met Bob Campbell when I went in. He did not even say hello or greet me in any way. I explained to him that I placed the key in the drop box and asked if there was any additional paperwork I needed to do. At that time he said there would be a fee of $39.10 for bringing the truccrystal B.
Customer did not leave a comment.DARYL B.
Customer did not leave a comment.Mark C.
We were very pleased with the service.Mark W.
Service was excellent! Very kind and helpful lady at the officekieth H.
Customer did not leave a comment.Tim R.
Ruby was excellent ! Would recommend to anyone !ALICE S.
Customer did not leave a comment.larry L.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.todd S.
Customer did not leave a comment.Robert J.
Customer did not leave a comment.walter N.
The friendliness and helpfulness of the person that rented us the uhaul was very much appreciated and we would definitely use this location again if we need to rent a uhaul.johnny Y.
Update your entire computer program. It takes too long at all of your locations to complete a transaction. I've been to several and it's obvious.STEVEN G.
Customer did not leave a comment.Judy S.
Clean the drivers compartmentDAVID G.
Customer did not leave a comment.linda B.
ruby was a pleasure to do business with really knew her paperwork and equipment and explained everything wellROBERT C.
Customer did not leave a comment.timothy B.
First the Guy / Owner tried to charge me 59.95 for the truck and I told him it was 39.95 and 69cent each mile he said ok your right. The truck had a slight miss but when I loaded it. It had a bad misfire in the engine causing it to use a lot more gas. Light did not work in the back for loading. I had to wait till day light to finish loading. I reported the misfire don't know if he sent some poor soul down the road in that same truck or not. Not happy at all with this u haul move. Thanks GaryWoodruffRICK W.
Customer did not leave a comment.les T.
Customer did not leave a comment.Bonnie A.
Customer did not leave a comment.maddie G.
Customer did not leave a comment.Matthew S.
Customer did not leave a comment.Thelma D.
Customer did not leave a comment.justin P.
Customer did not leave a comment.Tina W.
Customer did not leave a comment.Carrie D.
Wish the trucks got better gas mileageBARBARA C.
Customer did not leave a comment.Michael M.
Update the contracts saying if debit cards r used the money will be taken out that day instead of its in holding and tell owner of this location that the lady is very rude and needs to b updated on the rules of customers servicesAnna H.
Customer did not leave a comment.rosemarie T.
Customer did not leave a comment.Betty O.
Customer did not leave a comment.PHILLIP P.
Customer did not leave a comment.Frank F.
They people there was excellent in every way really knowledgeable in the equipment and explained everything to me. I wish all my experience was that good every where elseROBERT C.