Customer Reviews for Cafe Vapes

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cafe Vapes

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Richard W.
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Do not change drop off location to benefit UHaul . It will cost YOU more money in the end. Changed drop off location from Mt Airy NC to Cana VA prior to contract while making reservation. No problems and saved a few bucks. At pick up, the agent added a day (4 days to 5) of use at no cost, so he stated and the contract reflected. While loading the truck in FL, I received a call from Laura Mitchell, reservation manager, asking me to again change drop off from Cana VA to Galax VA for a $15 savings. Adding nearly an hour to my drive to return the truck, I negotiated with Laura to save a total of $27 and change the drop off time from 1100 AM to 300 PM. I delivered the truck promptly at 3PM with the fuel level exactly where it was when I picked it up.. The attendant did not want to look at the paperwork I had in hand, gave me no documentation indicating that I had returned the truck and told me we were through and all was good. Next I unexpectedly received an additional charge for $59 placed by the return agent for an additional day rental and the associated insurance., I disputed the charge with someone at UHaul who told me they would open a case for the dispute. Then I receive an email, assumedly from the return agent, with an unrelated explanation about elevated fuel cost. I responded to this with the original question "Why am I being charged an additional day of rental". Have never heard anything additional from the agent or UHaul. Apparently UHaul conflict resolution procedure is to give a BS response unrelated to the dispute then ignore the customer. Now, as I waste more of my time trying to resolve this problem, I realize that I screwed myself out of more money trying to be benefit UHaul. My overall experience with UHaul went from excellent throughout the rental period, to very unsatisfactory since returning the equipment. After this I would not recommend UHaul to anyone.

TYRELL C.
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I dropped it off after hours with ease at the same location I had used a few days earlier. Thanks guys, Robert

TYRELL C.
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Turning it in was easy and simple to locate. I am having trouble opening their attachment but I am sure it will work eventually. Thanks Robert

shelby C.
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Gregory K.
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Raymond K.
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Molly D.
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abby C.
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Eric H.
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Tara N.
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Margaret W.
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check in and check out was flawless and both representatives were very knowledgeable, polite and friendly.

CHANNINGHUELEIS S.
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They call and bugged us when we had a uhaul for 24 hours and called 6 7 hours early saying we had to have it back now for another customer that I didn't not like at all

Timothy S.
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Not a very friendly fellow...

VICTORIA M.
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Customer did not leave a comment.

lawrence M.
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John J.
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Prefer not to support vap businesses

STEVENRAY P.
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Guy S.
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Richard K.
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Dropped off trailer when it was closed...

Kevin O.
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Timothy H.
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Knowing what and where there are storage units are set us all over the place just driving around

ricky H.
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Flo P.
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Sweep out trucks before renting

LANSINGREEVES A.
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Customer did not leave a comment.

CHARLES T.
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KATHY E.
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It's not this location- it's in general. I wanted a pick up truck but was told none available until-I don't know- maybe never?? That's just crazy but it's how the company operates. The other thing is in general, no matter how far in advance you reserve something the chances of getting what you need where you need it are only about 50/50. To me that's insane. Why bother to make a reservation?

Spencer C.
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Steven W.
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Wasn't given a receipt.

Allan G.
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John M.
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Interior window front dirty with water spots

CHARLES W.
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nice people to work with

Lydia A.
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I was originally quoted $50, then $130, and now upon returning the vehicle I've been charged $200. This is for 175 miles and 6 hours with a van. I would have appreciated greater transparency on costs. Additionally the way my receipt was tallied is incorrect; it lists two days of rentals and shows the van returned an hour later than when I arrived. Very disappointing.

Faith K.
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The truck I got was an older truck. Driving from Indiana to Virginia, it really had zero pick up for merging onto interstate roads, which was challenging. Additionally, the truck really didn't do well on the mountains. It tried, though!

David F.
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Customer did not leave a comment.

Karen R.
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The guy in Galax was new. He was helpful but was not well educated with the equipment.

Timothy D.
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Customer did not leave a comment.

MATTHEWANTHONY L.
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Everything was great! Explained everything and got me out quickly!

Guy S.
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Have rented multiple times always a pleasure working with these folks!!!!!

Eric M.
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Customer did not leave a comment.

Guy S.
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More equipment this place is very busy phone calls people walking in the whole time I was there!!!

Robert G.
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Eric G.
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Kenneth D.
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Richard H.
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Everything went smoothly! No complaints.

Gerald B.
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Make sure trailer tires are properly inflated before a trailer leaves the yard. Rear 2 tires had zero air pressure. It didn't affect my travels at all, but could have if hauling significant weight. Overall experience was still great.

Jacob R.
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Customer did not leave a comment.

Allen W.
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Poor customer service, poor communication, charged my account for something I was not made aware of, horrible pick up experience using lock box.

Raymond F.
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No one was at the location at 10am on Saturday when their hours stated open at 9am!! Left trailer in front of building Took pictures of the equipment and Serial Number

Darry C.
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I called several times and got no answer and no voicemail.

Julie W.
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Customer did not leave a comment.

Eli S.
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Devin B.
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Excellent service, even in a Pandemic. Thanks!

Edward H.
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David F.
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Mary S.
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Sonya S.
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Mark H.
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Marilyn F.
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Rod S.
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Nicholas D.
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Arrived at appointment time. Storefront was unlocked. No one was there. After calling a manager phone number the employee showed up 30 minutes after appointment time without a word of explanation or apology.

Steve S.
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Customer did not leave a comment.

JOE B.
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At this location the person there did not try to help me unhook the trailer. Just said "drop it off down on the grass by the other trailers". I unhitched it and moved it around while he was inside talking to his friends out of the cold. No receipt was offered to me.

Chad F.
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Customer did not leave a comment.

Donald C.
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Steve G.
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When I arrived at the location the clerk appeared to be so stoned that he couldn't stay awake. After 4 attempts to get him wake up I returned the equipment online via my phone and dropped the key in the after hours box. Very poor experience.

donald H.
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Customer did not leave a comment.

James B.
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The young man that waited on me did an excellent job of taking care of all my needs. He was friendly and a pleasure to do business with. The facility was very nice and clean, and was obviously a well run and managed office.

Emily S.
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Customer did not leave a comment.

Steven H.
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Tasia J.
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ann Y.
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Polite and knowledgable representatives

Daniel C.
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Super easy to drop off the truck. They were even open on Thanksgiving Day.

tina K.
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Customer did not leave a comment.

Brian G.
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We were charged a cleaning fee. The trailer was dirty when we opened the doors at our location! ALWAYS INSPECT THE EQUIPMENT BEFORE YOU LEAVE U-HAul

paul W.
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Customer did not leave a comment.

Trene E.
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MARK H.
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Nothing different is needed.

steve B.
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timothy W.
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SEAN G.
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Bernie C.
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james C.
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Martin P.
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Alan A.
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Teresa D.
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N/A

kenneth H.
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Went out of their way on this rental. I appreciate all they did.. One of the best.

Jill G.
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Customer did not leave a comment.

Karen S.
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jerry V.
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Dealer leased my trailer to another customer - under my reservation and phone number. He did have another trailer available and worked with me to get that one. Right front tire was early flat. Dealer had no compressor to add air. Left turn signal was not working. Dealer had no replacement bulb.

Charles N.
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The U-Haul representative did not know how to process your order, provide the keys to the truck, or anything about the truck or process. Very disappointed. The movers we hired through U-Haul did not show up or even call.

dennie H.
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Customer did not leave a comment.

Jeffrey N.
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Joseph S.
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Ginger C.
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Robert K.
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Customer did not leave a comment.

Paul S.
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I reserved a UHAUL for 8 am in Radford,VA. The phone call we got the night before pick up told us a truck was not available in Radford and we would have to drive an hour to pick up a truck in Galax,VA. We drove to Galax and found out that the pick up location did not open until 10am! This was a huge inconvenience! Then I got charged for extra miles when I dropped the truck off! This was not good customer service.

brenda B.
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Customer did not leave a comment.

Megan B.
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My initial pick-location was supposed to be in Vinton, VA. This location did not work out because the owner of the business had not set up the truck for 24/7 pickup like they were supposed to. Although Cafe Vapes offered a pleasant pickup experience, I was very disappointed with the overall pickup experience and the multiple hours of extra driving it cost me.

rolin M.
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Customer did not leave a comment.

Deron D.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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