Customer Reviews for Canada Certified RV & Trailer Services Ltd
(U-Haul Neighborhood Dealer)

86 reviews

3905 35 St   Whitecourt, AB T7S0A2

(780) 396-8765

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 8/2/2021: Closed

Services at this Location:

Contact Us

(780) 396-8765

3905 35 St
Whitecourt, AB T7S0A2

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 8/2/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lance G. 
Rating:
5.0

Customer did not leave a comment.

Selena G. 
Rating:
1.0

I got screwed over so bad I will never deal with uhaul again. I've never had a worst time dealing with a rental company that ended up not knowing what they were even doing.

JERICHO M. 
Rating:
5.0

I do think you need to offer a better way to be able to charge electronic devices. No one offered a lighter device.

Donalene R. 
Rating:
5.0

Bonnie Stocks is amazoing. She will always go above and beyond to make sure the customer is well taken care of

Anna I. 
Rating:
5.0

Customer did not leave a comment.

Lance G. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
3.0

Customer did not leave a comment.

KORNYK W. 
Rating:
5.0

Customer did not leave a comment.

DANNY S. 
Rating:
5.0

Customer did not leave a comment.

DAVID LAWRENCE R. 
Rating:
5.0

Jim and Bonnie are the BEST!!!!

Anna I. 
Rating:
5.0

Customer did not leave a comment.

abdelhak B. 
Rating:
5.0

I booked ahead and checked in ahead. When I got to site your computer was down and I couldn't get my pick up. The team in location did everything they could but the without the head office's program working everything shut down. I had to come back the next morning to get the trailer which delayed my process. Jim was able to help with the hook up the trailer as uhauls equipment needed tweaking. Great job. Five stars for the local shop and One star for Uhaul and their poor computer performance.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Victoria M. 
Rating:
5.0

Nothing! Everything was exceptional. Thanks for great service! Matt O

matt O. 
Rating:
5.0

Excellent service, highly recommended

RONALD K. 
Rating:
3.0

Customer did not leave a comment.

Royce P. 
Rating:
3.0

Customer did not leave a comment.

Jasmine N. 
Rating:
4.0

Customer did not leave a comment.

Dianne F. 
Rating:
3.0

Had truck issues called in advance to say I was going to be a lil late in returning trailer was told to just put by office as there's cameras had returned trailer by 9:30 pm was charged an extra day had I known I was gonna be charged wouldn't have taken it back that night Previous returns here have been good.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Ken P. 
Rating:
5.0

Thank you so much for the convenience. It was a great experience. As long as my son didn't get double charged.

CARLA C. 
Rating:
5.0

Nothing. It was all good, quick and easy. Friendly lady as well.

Nikki W. 
Rating:
5.0

The young lady that helped me out was excellent very professional

reg H. 
Rating:
5.0

Customer did not leave a comment.

Paeton R. 
Rating:
4.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

Tammy D. 
Rating:
5.0

Customer did not leave a comment.

George F. 
Rating:
4.0

Customer did not leave a comment.

Al Z. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
4.0

Please give the person picking up the trailer time for inspections before hooking up and sending them off.

Sara K. 
Rating:
4.0

Customer did not leave a comment.

NATHAN R. 
Rating:
3.0

Customer did not leave a comment.

Lee P. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
1.0

Its also shitty to make me review the places of pickup and drop off instead of the business themself. I tried making a complaint online but surprise surprise your review site is down. The people i saw in person were kind and helpful, but you even made it difficult for the people working for you. Uhaul site is absolute garbage. Ive never written a bad review before, but you guys managed to squeeze one out of me. Congrats.

Jayden R. 
Rating:
5.0

great attitude is the best

Craig H. 
Rating:
5.0

Owners are very great to deal with and always helpful.

NICK W. 
Rating:
5.0

Keep up the good work

herman B. 
Rating:
5.0

Customer did not leave a comment.

Judy H. 
Rating:
3.0

Lots of garbage left in cab and van body that I had to clean up. Service felt rushed when picking up unit.

Kevin M. 
Rating:
5.0

Elaine in the whitecourt location made up for the rudeness and poor service we received in Grande Prairie!!! Purely professional!!

BARRY F. 
Rating:
5.0

I reserved a uhaul March 11 in advance in Hinton Alberta and even received a message confirm from uhaul company that guaranty I will get my uhaul on the exact day and when I went to pick it up there is another guy and me fighting for the same 5x8 uhaul That make me wonder how unprofessional uhaul service are make me wait for more than an hour and telling me that there is no uhaul for me left And after 5 hour later got a call from uhaul that I have to drive 2 hour to get one at whitecourt alberta . If this the kind of service you are giving to your customers by hiring rookies to work for your company and make me wast my time Then You better close your business Just a big joke policy you have.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
3.0

Not a chance will I use uhaul ever again. I will not recommend friends using it either and will discourage friends from going there.

Dylan H. 
Rating:
5.0

Been here a couple times to drop off equipment Helpful and friendly

Tim S. 
Rating:
5.0

Fast and Friendly ladies were very helpful No issues here Thank You

Tim S. 
Rating:
5.0

Customer did not leave a comment.

BILL M. 
Rating:
5.0

They went above and beyond there duty stay open late for me to pick up trailer

Trevor E. 
Rating:
1.0

Reserved a trailer in Edmonton Alberta but due to a malfunction in your computer system, they did not actually have the trailer. I was then told the NEAREST place to pick my trailer would be in Whitecourt Alberta as no location in Edmonton even had a trail I could use instead! So, this was a 4 hour total drive, and over 350kms. JUST TO PICK UP A TRAILER I RESERVED IN EDMONTON. To compensate you gave me 2 extra days, and 50$ off. This does NOT even come close to compensating for my time, the kms on my vehicle, and did NOT cover the gas total used for the trip. I will add the lady who I dealt with at the counter was great in Whitecourt, but the Male staff member who helped me outside did NOT look over the trailer at all and just hooked my up and left. Which I thought was unprofessional and lazy. To say I am disappointed, is the understatement of the year.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
3.0

The in person lady was awesome

Kim P. 
Rating:
4.0

Customer did not leave a comment.

JIM G. 
Rating:
1.0

Awkward small location. Uhaul completely screwed up my reservation and I had to drive 4 hours out of my way to pick up the trailer. Not to mention take a half day off of work to go pick it up. Completely unacceptable service. I'm not sure what the point of a reservation is if you don't honour it. I should have gotten at least $300 off.

Omar B. 
Rating:
4.0

Customer did not leave a comment.

MIKLOS EDGAR NOA K. 
Rating:
3.0

Customer did not leave a comment.

Clive P. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
1.0

Truck broke down taking over 4 hours to get a guy out to tell us to go get a new uhaul or repair it and he repaired the power steering as it was leaking fast we got maybe 200 kms and started breaking down again l, the truck breaking down cost us 400$ for hotels as we were doing a far move over 6 hours each way so time was limited to get back home. The truck was in bad shape when we got it, service was bad

Raimond B. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Owners very friendly and helpful.

blair H. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

nothing awsome people to deal with go out of there way to help you out

daniel C. 
Rating:
5.0

Everyone from the time I started reviewing the u haul sites were polite friendly and overly helpful. NICEST PERSON I'VE MET IN A WHILE.

DAWNE W. 
Rating:
5.0

Probably the best service so for for this type of service. Thank you Bonnie.

Susan M. 
Rating:
5.0

very accomodating and very nice staff

angie T. 
Rating:
5.0

Customer did not leave a comment.

Norma P. 
Rating:
5.0

Staff in whitecourt are amazing and willing to help

Pierre D. 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Troy C. 
Rating:
3.0

Customer did not leave a comment.

Tina Y. 
Rating:
5.0

Caught in Whitecourt on two motorcycles in a snow storm, the owner and receptionist quickly organized a truck and trailer. They went way out of their way to help load the Spyder into the truck as it is quite a challenge. Within the hour we were on our way. To our surprise and great delight, they called us the next day to ensure our drive of over 500 km through blizzard like conditions had been safe. We cannot express adequately our appreciation for their help, concern and well wishes.They made a potential disaster into a wonderful experience. Thanks so much !

Reinhold W. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
1.0

Booked a trailer MONTHS in advance only to find out 3 days before moving that the trailer wasn't available. Reservations means that the trailer request must be there, end of story. This story will be shared widely. uHaul is a fucking joke.

Andrew V. 
Rating:
5.0

Customer did not leave a comment.

Jordan T. 
Rating:
3.0

This was our first time renting from U-Haul and we were unaware that on top of mileage we would also have to cover gas. This was disappointing as we were on a budget and our overall cost well over our budget.

Alex C. 
Rating:
5.0

I dropped off after hours. Only thing was compound was locked and I felt a bit nervous about leaving the trailer sitting in the driveway overnight until someone would show up and receive it. Thank You paul

Paul N. 
Rating:
5.0

Customer did not leave a comment.

chris L. 
Rating:
5.0

Customer did not leave a comment.

Dale J. 
Rating:
5.0

The staff and owner are excellent people to deal with I would highly recommended renting or getting work done from them .

Chris M. 
Rating:
4.0

Customer did not leave a comment.

Blake R. 
Rating:
5.0

Staff were very helpful and kind.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

FREGION M. 
Rating:
1.0

Arrived two weeks after booking Uhaul the auto tower was then told I couldn't rent drove 12 hrs to get to this tow equipment Then was refused rental I was pissed off. After you al knew I was coming from another Provence Then was forced to pay 80$ in extra fees then I paid it even to update your system. Was given 60$ credit it was taken back not applied to me like should still be there and the popped tire I drove on for 1200 km broken strap unsecured car on it and then I got to Uhaul and the clip to clasp it to ball n hitch they said was prior broken. 778-583-6037. I. Had 3 rentals in row they still not fixed the last two issues of this bs standing in line 3 hrs is bs Didn't reolize this till half way across bc and befor I left

Tracey B. 
Rating:
3.0

Customer did not leave a comment.

Nichole V. 
Rating:
5.0

Customer did not leave a comment.

debbie O. 
Rating:
5.0

Customer did not leave a comment.

jesse C. 
No reviews have been submitted for this location.

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