Customer Reviews for Canyon State Car Care
(U-Haul Neighborhood Dealer)

99 reviews

11725 NW Grand Ave   El Mirage, AZ 85335

(623) 875-0087

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(623) 875-0087

11725 NW Grand Ave
El Mirage, AZ 85335

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Analicia F. 
Rating:
5.0

Customer did not leave a comment.

Bianca P. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY S. 
Rating:
5.0

Check the stereo because the one I had went and came to am 560

JOSE R. 
Rating:
5.0

The service I received was excellent and the equipment was very clean and everything was in working order. I would recommend this location.

SANDRA K. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY B. 
Rating:
5.0

Service was great and the equipment was in excellent shape. I would definitely recommend this location.

SANDRA K. 
Rating:
5.0

Service was superb. No need to make any changes!

KERRI N. 
Rating:
5.0

Customer did not leave a comment.

Deana S. 
Rating:
5.0

Customer did not leave a comment.

JOSE V. 
Rating:
5.0

Customer did not leave a comment.

Heather U. 
Rating:
3.0

Customer did not leave a comment.

Kaylene K. 
Rating:
5.0

Customer did not leave a comment.

CAITLIN R. 
Rating:
5.0

Overcharged me that's for sure

Alejandro M. 
Rating:
1.0

Boarded up building closed before closing time phone didn't work had to leave trailer outside without anyone to check it in sketchy area with lots of transients . Would never go back

SEAN K. 
Rating:
5.0

Chill out on the mileage.

Bryen L. 
Rating:
4.0

Truck needs cruise control. Drove 6 hours with none

Charles M. 
Rating:
5.0

Customer did not leave a comment.

ARACELI C. 
Rating:
1.0

I had reserved to have the U-Haul for 24 hours but turned it in to this location the same day. The next day, I received an extra $80 charge for late turn in fee, cleaning $25 because I accidentally left a box and water bottle in it, and $29 for gas fill even though I had filled the truck to what it was when I picked it up.

Joseph G. 
Rating:
3.0

After several failed attempts of getting ahold of someone from the 800 number I ended up turning the equipment to this location. Staff there could not help me resolve the issue with chanting my drop location. Very irritated I ended up paying way more than the rental was worth. Needless to say, I WILL NOT advise why friends or family to utilize uhaul for ANY services at all.

MARVIN P. 
Rating:
3.0

Customer did not leave a comment.

TERRY M. 
Rating:
3.0

The photo precheck for damage was limited by poor cell service. Had to upload photos twice then gave up. Would prefer to go over with a person and receive a written document.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

JOEL H. 
Rating:
4.0

Customer did not leave a comment.

Justin M. 
Rating:
1.0

The people at the location were very nice but unable to assist with the rental. They wanted me to go to another location to check out the rental and then come back to pick up the truck. I was short on time so I checked out on the app because then I didn't have to go to the other location. The women working had never seen the app and was unable to assist in any way. I received a text to verify the rental while I was on my way to return 4 hours after I picked it up. When I returned the truck they had to call a supervisor to get him to check the truck back in because the mileage was incorrect. The email receipt I received about 15 minutes after I dropped the truck off was incorrect with the mileage (good thing I took pictures - it was the correct number of miles but not the actual mileage) and the amount was more because i declined the CDW coverage originally but it was on there. The coverage was $10 so I haven't done anything about it because the people at the location seemed unable to handle the problem. I will not rent from this location again and only did this time because they were close to my house. In the future it would be worth it to drive a little further.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW V. 
Rating:
5.0

Nice friendly and quick

ALPHESE J. 
Rating:
5.0

Customer did not leave a comment.

Brian I. 
Rating:
5.0

Appliance dolly was not in the uhaul that was paid for.

Josh L. 
Rating:
3.0

Uhaul change my pick location to over 30 miles away from my requested store.

Paul H. 
Rating:
5.0

Make receipts clear they are very ineligible and costs perfectly clear

Charmin H. 
Rating:
5.0

Customer did not leave a comment.

Bill P. 
Rating:
4.0

Customer did not leave a comment.

Leslie M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Was told if we return when closed " just drop the keys in drop box". Was to be charged about $31 and because I didn't check back in on on phone it was an extra charge and had to pay $60.

Erika H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

SAFAA S. 
Rating:
5.0

Great service good location for me to return the truck.

Lawrence A. 
Rating:
3.0

Was very difficult to drive Was given incorrect information on the rental

valleri G. 
Rating:
5.0

Had to go into the office because of a small glitch in the contactless rental but the owners/employees (I don't know which) were very friendly. I would rent from them again🙂

KARLA G. 
Rating:
5.0

Everything was just absolutely wonderful for the return othe vehicle as well. I would definitely use & tell all my friends to do the same.

Charles G. 
Rating:
5.0

Excellent experience

LeRoy Y. 
Rating:
5.0

Customer did not leave a comment.

TYLER G. 
Rating:
1.0

Remove this UHaul location all together. My Mom and Dad went to return the trailer for me the following day and had a terrible time doing so. The owner of Canyon State Car Care,El Mirage, Az 85335 would not give them a receipt after returning the trailer,and asking for a paper receipt he told my Mom, "Get the Fuck out of my office. I am calling the police because you are trespassing." At that point my Mom told him,"I am conducting business-how can I be trespassing? Better yet, I will call the police" After the police arrived they heard the owner yelling at the policeman outside the office. after a short time the officer returned to them explained the owner's side of the story and handed them a paper receipt. After thinking about the situation - I wonder if the store owner would have done the same if a white person walked in there? My family is hispanic and I DO NOT TAKE TO DISCRIMINATION LIGHTLY - I AM TIRED OF IT. PLEASE REMOVE THIS UHAUL LOCATION TO DETER ANY OTHER BUSINESSES FROM DISCRIMINATION IN THE FUTURE.

Emilio M. 
Rating:
1.0

I was overcharged, the wrong keys were left in the pick up box and the truck was dirty. The manager is supposed to call me because supposedly he is the only one that can issue a refund for the double billing.

Darlene H. 
Rating:
3.0

Worst experience ever

Darlene H. 
Rating:
4.0

Customer did not leave a comment.

Sergio R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

Arthur L. 
Rating:
4.0

Customer did not leave a comment.

Carl M. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE B. 
Rating:
5.0

All the problem I have are with U-HAUL The Canyon State Car Care Service was Excellent. They helped measure everything and put the transport on the truck. Their service was Awesome. I am very disappointed with U-HAUL themselves.

Rachel S. 
Rating:
5.0

Nothing all service was excellent.

Juan P. 
Rating:
5.0

Customer did not leave a comment.

Ray S. 
Rating:
1.0

Customer did not leave a comment.

Noé V. 
Rating:
5.0

Fast - easy- helpfully gory thing hooked up- checking the lights

DAVE D. 
Rating:
3.0

I paid $5 for 6 furniture pads and they were not in the truck!!!! I want my $5.00 refunded. Thank you

Raquel O. 
Rating:
1.0

This location is by far the worst I have ever been to! They were so slow checking in the truck and tried telling me they were going to charge me $30 for not replacing the gas that was right under 3/4 a tank. I had to tell them not to charge me because the contact says if it's less than 1/4, then there's a fee. I waited 45 minutes for them to check it in after asking them 3-4 times how long it was going to take.

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

alfred C. 
Rating:
4.0

Customer did not leave a comment.

Nick S. 
Rating:
4.0

Customer did not leave a comment.

Amalia N. 
Rating:
5.0

Customer did not leave a comment.

Jay G. 
Rating:
5.0

Pay process was slow and held up our plans by not knowing what the total cost was going to be (about ten days)

Robert W. 
Rating:
3.0

No one was there and couldn't contact anyone via either phone number. Had to contact sort to turn the vehicle in as the website would not work on my phone to return the vehicle

Leslie M. 
Rating:
5.0

Spend just as much time processing the return as you do processing the rental, not just say, oh, I'm sure it's fine, we will send you an email.

Glenn C. 
Rating:
5.0

Customer did not leave a comment.

Antonina W. 
Rating:
5.0

Customer did not leave a comment.

Leticia O. 
Rating:
3.0

Customer did not leave a comment.

Virginia V. 
Rating:
3.0

N/A

SAFAA S. 
Rating:
3.0

Customer did not leave a comment.

Becky M. 
Rating:
5.0

Greg was very friendly.

Michael E. 
Rating:
3.0

Still outstanding issues with the final bill. Service Center did contact me to resolve the billing was overcharge in the process of getting resolved and corrected

Shannon C. 
Rating:
1.0

The truck was broke (no air conditioning). Where I parked the truck was not level and they miss read the gas meter. Charged me 52.25 for a couple of gallons of gas. Really. I would have gone and added fuel but I was not under contract with the truck. The truck was dirty when I picked it up and a little cleaner when I dropped it off.

joel H. 
Rating:
5.0

Customer did not leave a comment.

CHESTER C. 
Rating:
5.0

Customer did not leave a comment.

bill J. 
Rating:
5.0

Great experience, very personable, clean equipment, very helpful.

Scott O. 
Rating:
3.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

Norman K. 
Rating:
5.0

If it aint broke don't fix it! This place was perfect in-and-out in 5 minutes

Dominic B. 
Rating:
5.0

Bell and grand needs to be managed better fit a run around my last 2 rentals

KEVIN B. 
Rating:
1.0

Customer did not leave a comment.

joseph W. 
Rating:
3.0

Customer did not leave a comment.

SHIRLEY L. 
Rating:
5.0

Customer did not leave a comment.

micheal L. 
Rating:
4.0

Truck had a dent on passenger side at bottom that I pointed out. Manager told me he had things to do and came back with small X stickers that blew off in transport. Never took the time to mark my contract. I've rented many times from U haul this year, but that type of service left me starting off uncomfortable. I already had a change of pick up that was altered for me.

carol K. 
Rating:
3.0

Just dropped truck off on a Sunday

Jan M. 
Rating:
1.0

I was charged for an extra day on the trailer I rented. It was a 2 day rental we cut our vacation time short to make it back in time to return the trailer by 2p on Sunday. The business was closed and no one was there to help me unhook the trailer and was never informed this would be the case. Im assuming because there was no one there to check in the trailer it seemed only convenient for them to assume I dropped it off before 7:15am Monday morning which now made it a 3 day rental and was charge that way. I called to inquire about my bill and was told they would look into refunding the money. Long story short I still have yet to be refunded the extra $50 I was billed and was informed they won't be refunding me.

Amanda B. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Quick, efficient and friendly. In and out fast and effortlessly. Great place for a drop off.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Customer did not leave a comment.

Zachary B. 
Rating:
5.0

Customer did not leave a comment.

Maria S. 
Rating:
1.0

Was told we would be refunded for returning uhaul early, Gave us 4 days and paid insurance on all 4 days but returned the uhaul within 24 hours and still paid alll 398 and some change, would not ever recommend uhaul.

Luke W. 
Rating:
5.0

Customer did not leave a comment.

ED D. 
Rating:
5.0

Customer did not leave a comment.

Shalon W. 
Rating:
4.0

Customer did not leave a comment.

Norman T. 
Rating:
5.0

Great customer service

TERESA C. 
Rating:
1.0

Don't charge 4.50/gal bad for forgetting to refill. $30 refuel charge and the cost to fill it is more than reasonable. What you did was ridiculous and lousy my business permanently and I won't let anyone I know use uhaul wherever I can prevent it. I will encourage use of budget and Penske even if I have to lie to get this accomplished. But I won't cause this experience is enough. Every customer I ever have that moves, any family member or friend that moves, will use anyone but uhaul

Sean T. 
Rating:
5.0

Best uhaul location I've evernbeen to!!!! Went to the location on Bell and grand about a month ago and had nothing but problems. Went to canyon State and the owner who helped was very helpful and didn't try to sale me on anything else. Will definitely be back.

Richard S. 
No reviews have been submitted for this location.

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