Customer Reviews for Car Mart of Reidsville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Car Mart of Reidsville

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Shannon O. on

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temeshia W. on

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Nothing at moment

Hilda G. on

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Samantha I. on

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Kathleen C. on

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Tonya W. on

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Need a key drop box.

Edgar C. on

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Regina J. on

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Nakia S. on

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Joaquin A. on

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I am pleased with the helpful service of at the location as well as the UHaul service personnel contacted by phone. All was very professional and helpful. You are a great company.

jerry J. on

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LARRY J. on

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Always a pleasure to deal with Car Mart. Everything was great

laurel K. on

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The entire family was wonderful to work with and made you feel as if they were friends, I highly recommend Car Mart !

jeff L. on

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Awesome people at Car Mart to deal with. Very professional, kind and friendly. Would highly recommend to anyone for your Uhaul needs.

Jeffrey L. on

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The people that worked at Car Mart, were very Friendly and very reasonable to work with. Wouldn’t recommend no one else got Uhaul besides Car Mart. Excellent service!

Joinea L. on

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Charles R. on

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Very friendly and professional. Would definitely rent from this location again!!

Dave R. on

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NINA B. on

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Fire the entire Staff, Never in the Office, Won't return Telephone calls, I left several calls, Visited 4 times business was closed. I walked in was never Greeted, Very Unfriendly, Not to mention they made my moving experience even more Stressful!! POOR Service, Dan needs to stick with his sorry Car business, Very Unprofessional! Will never use or refer anyone to the Reidsville Location again!!!

Kimberly S. on

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alton R. on

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Stephen P. on

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David H. on

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The staff was very helpful and polite. The truck had mud in the back and in the cab also but the attendant gave me 2 blankets to cover it up so it wouldn’t get on my belongings

William M. on

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Terry S. on

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Barbara D. on

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Kristen V. on

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This location was EASY to find unlike the original location that I signed up for which wasted tons of my money and gas trying to find so I would only come here from now on.

john W. on

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Great service. Truck clean and good to go with 1/4 tank of gas on level lot at pickup.

CRYSTAL G. on

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The customer service was awesome!!!!

ANITA D. on

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The original drop off location on 158 in Reidsville at the moving and storage did not exist. That was the only issues I had with this rental.

SHERRY E. on

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phillip B. on

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No one was there when I dropped off trailer. Don't answer phone and don't have voice mail. Dropped off trailer on Tuesday. As far as I know no one was there until Wednesday.

Avery R. on

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Najeeb R. on

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My experience with Uhaul has been excellent

STEPHANIE W. on

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As always, Dan was awesome, accommodating, professional and friendly. Thank you!

ISMAEL L. on

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antonetta F. on

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The check out process was quick and fast. Most places I go, I have to wait forever for them to get me checked out. So I would go back to Car Mart.

John W. on

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The truck and peripherals were clean and orderly at the time of pick-up. The transmission in my rental truck was close to failing. I had a lot of difficulty switching from park to reverse and reverse to drive, etc. It also would not shift into a lower gear while driving. I rented the vehicle for work around town and it was fine for that. I would not have felt safe driving any distance, though. I have an idea the staff at Car Mart knew of the issues and rented the truck to me because they knew I would be putting just a few miles on it. The staff was great, though, and the next time I need to rent, Car Mart is where I’ll go.

Bobby D. on

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AMY O. on

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This is the drop off place! Excellent

Kudora M. on

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My only issue was with uhaul notifying my hours before that the truck was not in the location and I would need to drive somewhere else, then calling me again while on my way that’s morning and telling me I would need to go to a different location farther away and that’s my boxes weren’t in that location either adding additional time and expense trying to reorganize and plan my move. I change location 4 times on a pickup place as well as 2 times for a different place having boxes.

JAMES M. on

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The personnel were courteous & everything was a Smooth Transaction. Thank You

Steve L. on

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Larry M. on

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Anant P. on

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Michelle H. on

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I do not leaving the vehicle unattended with only a small drop box attached to a chain link fence to return the vehicle. The drop box was not very well marked so we had a little difficulty finding it. Your on-line app is not very user friendly and I was a little concerned having an open order out all weekend before someone returned on Monday morning to check the truck in.

Corey S. on

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Donna H. on

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Good place

Michael F. on

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Dione C. on

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Rogers R. on

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Kimberly S. on

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Carmart in Reidsville has great people working there. Especially Dan.....They are all very friendly and helpful. I wouldn't change a thing....

larry G. on

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Kimberly S. on

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Roger A. on

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Your self check in is a joke. I did everything I was told to do and then took your color test...you should have warned me it was going to have trick questions! I was instructed to push the button of the color named but when I did that I was told I failed, it wouldn't let me take the test again and instead of getting the truck at 6am we had to wait for at least 9am. Domique at Carmart was great to work with, him I applause and Vickie in customer service was excellent also but No one else acted like they know what was going on. Your website is not user friendly! Will NOT use Uhaul again!!!

Marco M. on

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Alonzo H. on

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When I went to turn in the rental the lot showed that it was open until 5:00 pm, but was closed. this was discouraging.

Roger O. on

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Josh S. on

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Charles M. on

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Tamika J. on

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Matthew B. on

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STEPHANIE W. on

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Dan from the Reidsville location, and Brandy from Traffic were amazing! It’s very difficult to receive good, let alone excellent customer service these days. My hat is off to both of them! Thank you!

Christina M. on

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I will be happy to recommend this place to anyone looking to rent a uhaul. The process was extremely quick and painless. Thanks for such outstanding service!

Michael C. on

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Mark D. on

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Chera L. on

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Gerald M. on

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No one there@ 10:00 am dropped off and left

becky M. on

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No help In Reidsville at all. Call the office said there were open from 9am to 5pm. No one there on a Tuesday afternoon at 2:15pm. Dropped trailer and left a message on their voicemail asking for a return call, no one called us bacK as of Wednesday evening.

Matthew B. on

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william P. on

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Timothy Q. on

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I have a major problem with my contract. Why am I charged 105 dollars for a move that is literally 8 miles. I put 30 dollars or has back in I left the truck perfectly clean. I get charged excessively because I went over some about of miles? I filled it back up with gas. Why this excessive amount of charges? Moving is stressful enough without this. I will never use uhaul again. And will tell everyone i know that's moving that it's just not worth it. How do you expect someone to return after these extra charges. Good luck having any returning customers after things like this. I could have had movers move and paid less with a lot less headaches! Never again.

Arch G. on

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Checked Truck in after hours, have been contacted twice about have I returned the truck (Over a Week ago). also had a trailer and took three days to get deposit back.

William C. on

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Denise M. on

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Quentin C. on

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Larry H. on

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Nalicia W. on

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JOHN H. on

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Was not aware of drop off locations, however I dropped trailer off on 2-11, and it has just been checked in today. I made a call to U-HAUL everyday starting Tuesday to ensure it was being taken care of. Each time the person on phone would try to get in touch with CarMart, and each time it was unsuccessful. They then said a regional manager would do it Wednesday and Thursday, and that still didn’t happen until today. In total, things need to be made more clear about after hours drop offs, and Car Mart needs to be more accessible to be able to be of service.

teresa W. on

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Every thing was great!!

Michael M. on

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The equipment was new and in excellent condition. Will recommend uhaul to others needing moving equipment.

felicia C. on

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Mallory M. on

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Daniel C. on

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Customer service was good, but they didn't have the appliance dolly we reserved. We were supplied a regular dolly instead, but this made the move much more difficult and we were not able to finish. We still need to rent an appliance dolly to finish tomorrow.

Marcia M. on

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Peter L. on

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Thanks.

Caitlynn T. on

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Rodney B. on

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Brian S. on

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Peter D. on

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I arrived at the business within the posted hours of operation (the sign and website say 9-5 and I arrived at 10) and no one was there. I waited to go until I knew they would be open because I was returning a trailer. I've dropped off vehicles after hours before and you just lock it up an put keys in box- but with a trailer I had no way of securing the trailer from theft and really no idea where to put it. A business man from the business across the street came over and told me what people normally do (obviously this happens a lot) and I left the trailer with some other vehicles along the side of the property. I don't think it was a very good situation and I won't choose to return a rental there again.

sean O. on

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George S. on

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lakisha R. on

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lamar W. on

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MARLOWE M. on

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I spoke with a representative located at your Reidsville, NC office and notified them that a mistake was made concerning the starting miles on the rental when I received it. I made only one trip from the rental facility in Reidsville, NC and traveled to E. Harris Place off loaded the rental and traveled back to the U-Haul rental in Reidsville, NC. It was exactly 33mi traveled and I turned in the rental round 5:45pm that same day I received the rental. Your employee did not properly log in the correct mileage on the rental used. I did not travel the 95 miles logged and only made one trip from U-Haul Rental in Reidsville, NC to 305 E.Harris Place in Eden, NC. I only spoke with the Reidsville representative about this and pre our conversation on or about 11/7/17 stated I would be charged only for 33mi at the rate of .69x33mi=$22.77 charge and not the incorrect mileage of .69x95mi=$65.55. Thanks and please resolve this issues with your staff at the U-Haul personal in Reidsville, NC.

Gloria G. on

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Dean A. on

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The staff at this pickup location was friendly and knowledgeable but not able or willing to affect corrections noted at pickup to the Rt lower running light, license plate light, or right brake/turn signal lamp.

Denise F. on

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Nancy P. on

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dale C. on

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My car tires were too wide for the car dolly. Always make sure the customer has chosen the best and safest dolly or trailer to transport their vehicle. I had to get a trailer in Greensboro after getting a car dolly in Reidsville. The trip was safe and a wonderful experience once that was done.