Customer Reviews for Carolina Complete Auto Care

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Carolina Complete Auto Care

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Tianka J. on

Rating:

Customer did not leave a comment.

Richard N. on

Rating:

Person could use more training on how to rent equipment on the computer.

Garnett C. on

Rating:

They were not very knowledgeable about the whole process and messed up my drop location

Megan B. on

Rating:

I did the self pick up and the key wasn’t in the truck, and we had to wait on the shop to open and then the employee was still hung over from the night before. We sat in the waiting lounge for 45 minutes in silence. He never explained to me what we were doing, why we were waiting, or how much longer. He never once apologized for not having the key in the location of the truck that we were supposedly looking for it to be per the app. Then we get driving it home after losing a whole hour of the day and we are getting bit by ants. The whole cab of the truck is covered in ants and so was the cargo area. There were ants all over the cargo area and they were all starting to crawl into our boxes. Had we not been in a hurry I would have taken it back and gotten a new truck, but after losing an hour I could afford to lose more time.

Daniel S. on

Rating:

Only had 18 of the 24 pads I requested, did not annotate that on the contract. I asked if I could have the truck until Monday, contract was put until Sunday.

Richard L. on

Rating:

They were ready on time and helped me learn how to back up a trailer. A very unintuitive thing.

larry A. on

Rating:

Typical local mechanic shop.

Justin S. on

Rating:

Customer did not leave a comment.

Robert H. on

Rating:

Customer did not leave a comment.

larry A. on

Rating:

Cluttered!

Marcetta M. on

Rating:

Nothing

Velvie C. on

Rating:

When we arrived (on time) person on site did not know how to use computer system. After waiting for 15 mins and him trying to figure it out he called the owner and we had to wait an additional 30 minutes for the owner to arrive. this was very aggravating as it through our entire schedule off. 45 minutes waiting we got the truck. I felt that we should have been offered some sort of compensation but the owner ever suggested it. I WILL NEVER RECOMMEND THIS LOCATION TO ANYONE!

David J. on

Rating:

Customer did not leave a comment.

Katheryn H. on

Rating:

The truck was in poor driving condition. It was difficult to keep between the lines on the road and the oil change required light was on. Should have been taken care of before I was allowed to use the vehicle. I have rented many UHaul trucks and this is the worst experience I ever had.

Donald B. on

Rating:

I could not pick up my rental on time due to the owner not being there. I had to wait 45 minutes. This is the 2nd time I have had to wait around at this location. Make sure we can pick up our rentals on time

ramish B. on

Rating:

Customer did not leave a comment.

Clayton H. on

Rating:

I had no issues with this location but the 2 locations I went to before here was not so good. Either the locations had broken trailers or did not have them.

Zachary R. on

Rating:

The owner was not present at the time that was set up for pickup of the trailer. An employee reluctantly had to call him and then I had to wait for 35 min for him to arrive. This delay required me to change my coordination for the entire day. The mishap was blamed on a slow system and the spefic site not being assigned in a timely manner even though it was selected five days prior. When I did finally pick up the trailer it was very difficult to move and multiple vehicles had to be moved, delaying the process even more. Additionally, no one was present when the trailer was dropped off the next day. Overall, very poor experience.

Shequila T. on

Rating:

Cheaper rates

Ernest R. on

Rating:

Customer did not leave a comment.

john F. on

Rating:

Customer did not leave a comment.

Junior M. on

Rating:

Customer did not leave a comment.

Ashley J. on

Rating:

This location was horrible! It looked like a dump and was completely filthy. The one and only guy that was U-Haul friendly had one of his employees call me a FEW MINUTES before our pickup time to tell me that he wouldn’t be there for another hour. An hour goes by and he’s still not there so we could pickup our equipment. One of the other employees had to call him to tell him that we were there waiting on him... Between the overall experience and the way this location looked, I will NOT recommend that anyone pick up from this specific spot.

John D. on

Rating:

Customer did not leave a comment.

Chris G. on

Rating:

Customer did not leave a comment.

Willie B. on

Rating:

Customer did not leave a comment.

DOUG S. on

Rating:

Customer did not leave a comment.

William W. on

Rating:

Customer did not leave a comment.

Levi B. on

Rating:

There was no body present when.I returned the equipment

William C. on

Rating:

Customer did not leave a comment.

Danelle C. on

Rating:

Great place to rent equipment!

David R. on

Rating:

Customer did not leave a comment.