Customer Reviews for Carrolls Automotive Service Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Carrolls Automotive Service Center
Jasun B. on
They just sat at the desk while I inspected & hooked up everything. Oil was at 0% life which cost me more in fuel & definitely wasn't good for the truck.
Michelle C. on
I think the mileage rate is too high. I kept the truck local and my mileage charge was more than my rental. I will borrow trailers next time.
Robert P. on
You NEED to have agreed equipment rented at AGREED LOCATION and time!! Also, we had to pass THREE other Uhaul locations to return truck because the closer locations were not an option online for return.
Stuart S. on
This is the second time I have had to deal with this location in one week. The management is obscenely lazy and unhelpful. The first time, they didn't assist in unhooking the dolly and what really made me mad was that they refused to refund my 75.00 dollar cash deposit and said that UHaul would send me a check in 4 to 6 weeks. They tried to keep my rental receipt and smirking at me as I was giving my opinion concerning the situation, while telling me that there isn't anything that they can do about it. I hate these people and this location. Today, I returned my second dolly in two days that I rented yesterday at 4:30 in Mansfield, Texas. The woman at the return tried to charge me for an extra day and would not come out and unhook my dolly, which, to my understanding they are required by uhaul to do. If there is any way possible in the future, I do not ever wish to do business with this location again. I will choose another city as a drop off again. Genuinely disappointed at how they treat customers.
lynn M. on
The trailer had no light cord upon hookup. While traveling the trailer came unhitched while traveling 70 mph on the interstate while sandwiched between two transfer trucks. The only thing keeping trailer attached was one chain. This whole process cost me me $3,000. Cost me 4 day delay because I didn’t meet the movers on time plus I had to drop off in total different place because I had to rearrange everything during this move. I’m not happy about any of this.
Glen G. on
One of our drivers said the UHaul truck was the most comfortable and easy to handle that he had ever driven and he has moved a lot.
Amelia B. on
Didn’t have the equipment I requested. Forced me take equipment I didn’t want and that didn’t work. Didn’t have someone available to rent the equipment at the hours promised so I had to wait. Awful experience and damaged my friends car as a result of being forced to use the wrong trailer.
Sherry S. on
Called ahead to confirm closing time (5:00). Told her we would arrive close to that time. Got there at 4:55 & she was gone for the day. 3 employees working there left me standing 10+ minutes while they chatted with a couple there. Finally, none of them could help me and told me to just leave the trailer. I wanted a receipt that I left it. Very unprofessional operation here.
SUSAN S. on
All good.
John W. on
Deal with the store, the online contract game is a confusing and highly inaccurate joke.
Michael M. on
Dropped off after hours, so don't have much feed back.
Rob N. on
Given the wrong lock code and truck number.
Emily B. on
My husbands card got charged twice for the uhaul and because of their mistake it will take 3-5 business days to get that back in his bank account. Very much inconvenient when trying to move.
Faith B. on
The woman who works at Carroll’s automotive in Palestine Texas. She did an excellent job. She was indeed very sweet and helpful
Terra O. on
Excellent customer service!
Terra O. on
I have no complaints. My experience with Carroll's Automotive was wonderful : Friendly staff and excellent customer service! Thank you! My daughter is also moving soon and I will see you again for my Uhaul needs!
corey K. on
It took TWO MONTHS, to get my receipt. This location rented out my truck before closing out my ticket which lead to uhaul accusing me of not turning in my truck! This lead to much anxiety and frustration that lead to sleepless nights for me. Worst experience of my life