Customer Reviews for Ace Automotive
(U-Haul Neighborhood Dealer)

313 reviews

4280 State Hwy 19 S   Palestine, TX 75801

(903) 480-4209

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(903) 480-4209

4280 State Hwy 19 S
Palestine, TX 75801

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Make sure the d-rings are welded shut and in good condition. They snapped while I was towing my motorcycle and tipped the bike over causing massive delays to my trip.

Gary S. 
Rating:
4.0

Customer did not leave a comment.

mark S. 
Rating:
5.0

Great service!! Highly recommend

SARA K. 
Rating:
1.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

MARK WEATHERLY D. 
Rating:
5.0

Customer did not leave a comment.

Brenda M. 
Rating:
5.0

Great

Neely P. 
Rating:
5.0

Customer did not leave a comment.

JAY J. 
Rating:
5.0

Everything was perfect.

Bradford P. 
Rating:
5.0

Best location in the whole Palestine area! I would never go anywhere else. Good people and easy to work with. Plenty of inventory.

Matthew M. 
Rating:
5.0

No complaints here. Uhaul hours differ from their regular hours, so we were told to drop off at 8am but couldn't actually do so until 830am.

William M. 
Rating:
5.0

Staff were very nice and helpful.

Victoria S. 
Rating:
5.0

Keep Up The Good Work The Person That Help Me With Rental Was Very Nice.

WALTER S. 
Rating:
4.0

Customer did not leave a comment.

jason H. 
Rating:
5.0

Customer did not leave a comment.

KAREN T. 
Rating:
3.0

The lock needs to be replaced. I had to use a screwdriver to push the lever down.

Trinka S. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Arnulfo R. 
Rating:
4.0

I would also do " load share again".

LINDA B. 
Rating:
3.0

Trailer did not have a wiring harness when I picked it up; I had to go buy my own.

Henry S. 
Rating:
4.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Was kind of skeptica yet everything was fine.

elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

TONY G. 
Rating:
5.0

Truck was available when it was supposed to be. Checking out the truck went very smooth as did the return. I wouldn't hesitate to use this location again.

Charles Y. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
1.0

Representative who handled the Uhaul was not in the office. An associate who works for a different company helped, no clear instructions on how to return and i was not able to remove the hitch myself and no one was available to help. I never got a final contract company since the uhaul employee was not in even though the hours are 8:30am. Another renter came in and had the same issue.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Dave G. 
Rating:
5.0

Customer did not leave a comment.

Rebeca U. 
Rating:
5.0

Customer did not leave a comment.

LESTER B. 
Rating:
5.0

Customer did not leave a comment.

Brad M. 
Rating:
5.0

Customer did not leave a comment.

LEO B. 
Rating:
3.0

Need user friendly app to pickup and return vehicle. We took around 8 pictures of the odometer at return and it would never accept them. We got very frustrated because we dropped off vehicle Saturday evening around 10:30 pm no pictures would accept on the app to get past step one. Now the confirmation shows we didn't return the vehicle till October 4th. I have pictures to prove we were at drop off location Saturday night that show day and time. Should not be charged the $20.

Larry N. 
Rating:
5.0

They're the best I ever dealt with. I will use them again.

LARRY A. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
4.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Loved the girls at counter they are super nice

Teresa L. 
Rating:
4.0

Keep up the good work

MIKE G. 
Rating:
5.0

Customer did not leave a comment.

harold S. 
Rating:
5.0

Customer did not leave a comment.

Angela D. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

I would check the windshield wipers just to make sure they aren't too worn out. Other then that everything was great

Victoria S. 
Rating:
5.0

Customer did not leave a comment.

Leo S. 
Rating:
4.0

On line check in was difficult and not like I was advised it would be.

Bueford H. 
Rating:
3.0

The trailer appeared to be in good condition but leaked and my daughter has water to some of her clothes and her mattress

KAREN S. 
Rating:
5.0

Quick and convenient. Nice people.

Cecily R. 
Rating:
5.0

Those ladies were awesome as well. It took about one minute to return this truck. Very satisfied.

SUSAN A. 
Rating:
5.0

Customer did not leave a comment.

Beth R. 
Rating:
4.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

just provide necessary equipment if needed.

MICHAEL N. 
Rating:
1.0

Customer service sucks. Really really bad.

joel D. 
Rating:
5.0

all worked well - pick up and drop off during the day

Emile T. 
Rating:
5.0

Just don't leave the truck fuel low. I left gas in the truck. Ten miles less than I paid for the use. Other than that good.

Larry J. 
Rating:
4.0

Customer did not leave a comment.

Arika S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN J. 
Rating:
5.0

Customer did not leave a comment.

TRUMAN S. 
Rating:
5.0

Customer did not leave a comment.

Shannon L. 
Rating:
3.0

No one was wearing masks Vehicle had dried mud on the inside floor boards & exterior front was covered in bugs

Cheree T. 
Rating:
5.0

Counter lady was awesome

tammy B. 
Rating:
5.0

No issues, all good

James M. 
Rating:
5.0

Customer did not leave a comment.

MARGARET M. 
Rating:
5.0

Very friendly

ronald R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Alvie S. 
Rating:
5.0

Wonderful customer service, by far the most easiest experience I have ever had renting a moving truck. THANKS!!!!!

Elissa A. 
Rating:
5.0

Nothing

Barbara F. 
Rating:
5.0

Check-out and return was speedy, courteous and professional. The people at Carroll's were a pleasure to deal with

Richard K. 
Rating:
5.0

I did have trouble with signing into the website, so I had to call the 800 number for assistance. The man that I spoke to was not very nice and was quite rude.

melissa D. 
Rating:
5.0

Nothing

Russell P. 
Rating:
4.0

Customer did not leave a comment.

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Russell P. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Russell P. 
Rating:
3.0

Make sure all lights work on equipment before renting it out to customers, had to change trailers because lights did not work on 1st 1 And since tongue does not have a jack on them it makes it very heavy to lift to hook up!

FLOYD S. 
Rating:
5.0

Customer did not leave a comment.

Russell P. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

Edwin M. 
Rating:
3.0

We were charged for a furniture dolly and did not receive it with our truck. We picked up on a Saturday and could not get ahold of any workers from the location.

Jeren G. 
Rating:
5.0

Customer did not leave a comment.

angel D. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA J. 
Rating:
5.0

Customer did not leave a comment.

Heather D. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Ellen A. 
Rating:
5.0

Contrary to many of the reviews I have seen regarding this location, I have used Carroll's multiple times and have been very impressed with their professional courtesy. With this rental, there was a discrepancy in the amount of fuel in the tank and what the records reflected but it was very easily resolved by notifying the agent at Carroll's of the difference, who immediately notified her ASM and the change was made electronically before I returned the truck.

Rodney C. 
Rating:
5.0

Customer did not leave a comment.

ADAM HAMILTON C. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

mark J. 
Rating:
5.0

Customer did not leave a comment.

STACEY B. 
Rating:
1.0

There was an extra day charge and we returned it a day early. I sent an email and have not heard back on it yet

Rosendo M. 
Rating:
4.0

.

Pamler L. 
Rating:
1.0

We were given a quote then it turned out to be more when picked up. We were told we couldn't return a trailer to this location because of the extra mileage charges. Ashley finally got someone to agree to a small refund to compensate for charging is double what we were told. I appreciate her efforts but we should have been informed correctly to begin with. And, not their fault at all, bit the orig9nal dropped location had moved and we spent forever trying to figure out what to do. We wasted a lot of precious time. And why does uhaul insist on forcing us to pay for 2 days when we were only going less than 200 miles? We had it less than 24 hours but had to pay for 2 days because uhaul says that is what we have to do?????? Ridiculous.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

Ronnie J. 
Rating:
4.0

Customer did not leave a comment.

TARYN S. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
3.0

Don't play with people's lives !!!

Michael C. 
No reviews have been submitted for this location.

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