Customer Reviews for Carrolls Automotive Service Center
(U-Haul Neighborhood Dealer)

255 reviews

4280 State Hwy 19 S   Palestine, TX 75801

(903) 480-4209

Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(903) 480-4209

4280 State Hwy 19 S
Palestine, TX 75801

Services at this Location:

Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

No one was wearing masks Vehicle had dried mud on the inside floor boards & exterior front was covered in bugs

Cheree T. 
Rating:
5.0

Counter lady was awesome

tammy B. 
Rating:
5.0

No issues, all good

James M. 
Rating:
5.0

Customer did not leave a comment.

MARGARET M. 
Rating:
5.0

Very friendly

ronald R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Alvie S. 
Rating:
5.0

Wonderful customer service, by far the most easiest experience I have ever had renting a moving truck. THANKS!!!!!

Elissa A. 
Rating:
5.0

Nothing

Barbara F. 
Rating:
5.0

Check-out and return was speedy, courteous and professional. The people at Carroll's were a pleasure to deal with

Richard K. 
Rating:
5.0

I did have trouble with signing into the website, so I had to call the 800 number for assistance. The man that I spoke to was not very nice and was quite rude.

melissa D. 
Rating:
5.0

Nothing

Russell P. 
Rating:
4.0

Customer did not leave a comment.

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Russell P. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Russell P. 
Rating:
3.0

Make sure all lights work on equipment before renting it out to customers, had to change trailers because lights did not work on 1st 1 And since tongue does not have a jack on them it makes it very heavy to lift to hook up!

FLOYD S. 
Rating:
5.0

Customer did not leave a comment.

Russell P. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

Edwin M. 
Rating:
3.0

We were charged for a furniture dolly and did not receive it with our truck. We picked up on a Saturday and could not get ahold of any workers from the location.

Jeren G. 
Rating:
5.0

Customer did not leave a comment.

angel D. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA J. 
Rating:
5.0

Customer did not leave a comment.

Heather D. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Ellen A. 
Rating:
5.0

Contrary to many of the reviews I have seen regarding this location, I have used Carroll's multiple times and have been very impressed with their professional courtesy. With this rental, there was a discrepancy in the amount of fuel in the tank and what the records reflected but it was very easily resolved by notifying the agent at Carroll's of the difference, who immediately notified her ASM and the change was made electronically before I returned the truck.

Rodney C. 
Rating:
5.0

Customer did not leave a comment.

ADAM HAMILTON C. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

mark J. 
Rating:
5.0

Customer did not leave a comment.

STACEY B. 
Rating:
1.0

There was an extra day charge and we returned it a day early. I sent an email and have not heard back on it yet

Rosendo M. 
Rating:
4.0

.

Pamler L. 
Rating:
1.0

We were given a quote then it turned out to be more when picked up. We were told we couldn't return a trailer to this location because of the extra mileage charges. Ashley finally got someone to agree to a small refund to compensate for charging is double what we were told. I appreciate her efforts but we should have been informed correctly to begin with. And, not their fault at all, bit the orig9nal dropped location had moved and we spent forever trying to figure out what to do. We wasted a lot of precious time. And why does uhaul insist on forcing us to pay for 2 days when we were only going less than 200 miles? We had it less than 24 hours but had to pay for 2 days because uhaul says that is what we have to do?????? Ridiculous.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

Ronnie J. 
Rating:
4.0

Customer did not leave a comment.

TARYN S. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
3.0

Don't play with people's lives !!!

Michael C. 
Rating:
3.0

Customer did not leave a comment.

rhonda T. 
Rating:
5.0

The return app did not work. Was on hold for almost an hour. Called in the following morning and this location took care of the check in very quickly and were also very helpful.

Mark E. 
Rating:
3.0

Customer did not leave a comment.

pam A. 
Rating:
5.0

Verify equipment with customer. I request counter check-out, but was asked to verify equipment myself by mobile.

David F. 
Rating:
1.0

Would answer the phone. Took me three days to get ahold of these clowns

BradQatar B. 
Rating:
5.0

Customer did not leave a comment.

gregory D. 
Rating:
5.0

The vehicle tow dolly had a bad and rigged up strap. It was the main strap for the tire to the Dolly'. Not their fault I didn't notice till they were closed and we had to leave and it still worked.

teddy K. 
Rating:
3.0

You need to put stabilizing legs on your trailers so they don't tetertotter, something that folds down.

Robert M. 
Rating:
5.0

The staff at location went above and beyond to help me get the trailer and ensure i was satisfied. Will go there again for my next uhaul needed. Shelley Innes

Shelley I. 
Rating:
5.0

It would be better if the drop box was by the entrance to the business, instead of by the entrance to the garage

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Ed P. 
Rating:
3.0

I am not tech savvy but this location was easy to locate. We had a small challenge trying to get the lock off , but that's cus we were turning it wrong. How many idiots does it take to unlock a lock? Got the truck with ease overall.

Jordan B. 
Rating:
3.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Nothing

Debbie G. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Albert H. 
Rating:
4.0

Customer did not leave a comment.

Marvin S. 
Rating:
5.0

Very impressed with their customer service. Above and beyond.

Patricia L. 
Rating:
4.0

Customer did not leave a comment.

gregory D. 
Rating:
5.0

check engine light was on, tires looked worn,

Craig L. 
Rating:
5.0

Customer did not leave a comment.

luis R. 
Rating:
4.0

Customer did not leave a comment.

Bryan S. 
Rating:
2.0

Charged two days only had 24 hours. OVERCHARGED

William K. 
Rating:
3.0

They just sat at the desk while I inspected & hooked up everything. Oil was at 0% life which cost me more in fuel & definitely wasn't good for the truck.

Jasun B. 
Rating:
4.0

I think the mileage rate is too high. I kept the truck local and my mileage charge was more than my rental. I will borrow trailers next time.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Rick F. 
Rating:
5.0

Customer did not leave a comment.

Paula C. 
Rating:
4.0

You NEED to have agreed equipment rented at AGREED LOCATION and time!! Also, we had to pass THREE other Uhaul locations to return truck because the closer locations were not an option online for return.

Robert P. 
Rating:
1.0

This is the second time I have had to deal with this location in one week. The management is obscenely lazy and unhelpful. The first time, they didn't assist in unhooking the dolly and what really made me mad was that they refused to refund my 75.00 dollar cash deposit and said that UHaul would send me a check in 4 to 6 weeks. They tried to keep my rental receipt and smirking at me as I was giving my opinion concerning the situation, while telling me that there isn't anything that they can do about it. I hate these people and this location. Today, I returned my second dolly in two days that I rented yesterday at 4:30 in Mansfield, Texas. The woman at the return tried to charge me for an extra day and would not come out and unhook my dolly, which, to my understanding they are required by uhaul to do. If there is any way possible in the future, I do not ever wish to do business with this location again. I will choose another city as a drop off again. Genuinely disappointed at how they treat customers.

Stuart S. 
Rating:
5.0

Customer did not leave a comment.

Kathy W. 
Rating:
5.0

The trailer had no light cord upon hookup. While traveling the trailer came unhitched while traveling 70 mph on the interstate while sandwiched between two transfer trucks. The only thing keeping trailer attached was one chain. This whole process cost me me $3,000. Cost me 4 day delay because I didn't meet the movers on time plus I had to drop off in total different place because I had to rearrange everything during this move. I'm not happy about any of this.

lynn M. 
Rating:
5.0

One of our drivers said the UHaul truck was the most comfortable and easy to handle that he had ever driven and he has moved a lot.

Glen G. 
Rating:
1.0

Didn't have the equipment I requested. Forced me take equipment I didn't want and that didn't work. Didn't have someone available to rent the equipment at the hours promised so I had to wait. Awful experience and damaged my friends car as a result of being forced to use the wrong trailer.

Amelia B. 
Rating:
5.0

Customer did not leave a comment.

Wendy S. 
Rating:
5.0

Customer did not leave a comment.

Kristen P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
1.0

Called ahead to confirm closing time (5:00). Told her we would arrive close to that time. Got there at 4:55 & she was gone for the day. 3 employees working there left me standing 10+ minutes while they chatted with a couple there. Finally, none of them could help me and told me to just leave the trailer. I wanted a receipt that I left it. Very unprofessional operation here.

Sherry S. 
Rating:
5.0

All good.

SUSAN S. 
Rating:
5.0

Deal with the store, the online contract game is a confusing and highly inaccurate joke.

John W. 
Rating:
3.0

Dropped off after hours, so don't have much feed back.

Michael M. 
Rating:
1.0

Given the wrong lock code and truck number.

Rob N. 
Rating:
5.0

Customer did not leave a comment.

Andy P. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA C. 
Rating:
2.0

My husbands card got charged twice for the uhaul and because of their mistake it will take 3-5 business days to get that back in his bank account. Very much inconvenient when trying to move.

Emily B. 
Rating:
5.0

The woman who works at Carroll's automotive in Palestine Texas. She did an excellent job. She was indeed very sweet and helpful

Faith B. 
Rating:
5.0

Excellent customer service!

Terra O. 
Rating:
5.0

I have no complaints. My experience with Carroll's Automotive was wonderful : Friendly staff and excellent customer service! Thank you! My daughter is also moving soon and I will see you again for my Uhaul needs!

Terra O. 
Rating:
5.0

Customer did not leave a comment.

Susan D. 
Rating:
4.0

Customer did not leave a comment.

Jesse D. 
Rating:
1.0

It took TWO MONTHS, to get my receipt. This location rented out my truck before closing out my ticket which lead to uhaul accusing me of not turning in my truck! This lead to much anxiety and frustration that lead to sleepless nights for me. Worst experience of my life

corey K. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Suzy D. 
Rating:
5.0

Incredible staff!

Wayne D. 
Rating:
5.0

The original Uhaul truck and trailer was supposed to be picked up at one location. The day before they had us to pick up the truck in one location and the trailer in another location. Upon arrival to pick up truck at our scheduled time, we were told it would be 3-4 hours wait. Upon arrival at Carrols Automotive the personnel were extremely helpful and were able to supply us both a truck and trailer immediately. Carrols Automotive personnel went above and beyond to meet our needs. We are extremely dissatisfied with the original location we were told to pick up our truck, there was no sense of urgency and didn't appear to care we would not be able to pick up the truck at the specified time.

Todd C. 
Rating:
5.0

They had the hauler I needed when I needed it and for a fair price

michael M. 
Rating:
5.0

Customer did not leave a comment.

James K. 
No reviews have been submitted for this location.

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