Poor communication in billing. I told the person who checked me out the day of pick up I would not be driving more than 25 miles and he said he had to charge me for 100 and I would be credited back the difference. I drove 17 miles and have not received a credit. I was also charged on my receipt for safe move coverage that I didn’t ask for. The girl who set up my reservation was very nice and was happy to help me in any way. I would use them again because of the location but would make sure I had all details broken down and correct before I was charged.
Holly S
Customer Reviews for Carson Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It went smoothly.
JOSEPH GThey were very nice and efficient
Terry lBe sure the staff are trained on the process to rent a U-Haul upon return. I arrived on time and had to wait an additional 45 minutes for a coworker to call someone at home who had to come to work and complete the transaction. It was incredibly inconvenient, especially after a long day of moving to a new home.
KATINA FLocation is given a low rating because it was not the location I initially requested. I had to drive 35 m in mites for pickup instead of 5 for a different location that I had chosen earlier.
Austin KWifi boost maybe? App took many tries to go past step 2
Celeste MI was extremely disappointed with my recent U-Haul experience. At the last minute, my designated drop-off location was changed without adequate notice, which caused me to miss my train and created significant inconvenience for my entire family. When you’re in the middle of a move, unexpected changes like this have a serious ripple effect. I expected better planning and communication from a company that markets itself as a reliable moving solution. I would not recommend U-Haul to anyone who needs dependable logistics.
Dagem G