Very happy with the friendly helpful attitude of the staff.
PETER N
Customer Reviews for Cash Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The reason for the low star is not because of the location! But the fact that when I got there after hours the vehicle was at a different location and no information was given at the app which is a piss of crap . 30 minutes on the phone later for something that was supposed to be fast go the truck . To return the same hustle because the app didn't recognize the location because the lote is not the same as the location 303 Dunlop. Again go on the phone to be told I had to go to that location even know I had my vehicle on the different location. The whole thing was a mess . Super frustrating.
alex rPunctual, polite and professional
Robert GA phone call would have been nice to confirm you got your key back and how much it cost or how much was my refund. It 8s much more personable
CAROLYN SEasy return and very helpful.
Christopher RA very great experience and extremely helpful.
Christopher RThe U-Haul website is excellent.
P. EThere wasent anything that warranted improvement. My experience was excellent.
DUANE DEverything was Good
SERGEY RIt was a lot easier than I thought. I liked that I was able to upgrade from a trailer to a moving truck quite easily. The representative was quite patient and understanding. Thank you.
Ginette GThe person I dealt with was very knowledgeable, helpful and friendly. I would definitely come to this location again.
Gerard AVery easy process from start to finish
Amanda LThe staff were very friendly and polite. It’s nice to see them dealing with a busy location with a positive attitude, that makes it a good experience for everyone.
Marilyn KI wasn't given the furniture pads that I paid for and got charged an extra 20 when I couldn't drop off the keys at the store cause they weren't inside.
Mikhail BExtraordinarily complicated to locate. Easy enough to park and drop off keys...? So there's that.
Sean BAbsolutely nothing! Very professional and the truck preformed perfectly! I’m very pleased with everything.
Bradley MHe’s good at what he does. Excellent customer service
Isaiah OInitially, I was told I could pick up our truck at 10am at the Bayfield Street location. I called at 9 AM to see if I could pick it up a little bit early and they informed me that the truck was not there and they would call me back they called at 9:40 and told me it wasn’t there and I had to drive to the Dunlop location to pick it up. When I arrived the air-conditioning was not working and I was not told the drop off location in the Halliburton area. After googling the location and driving there, I found out that it was no longer in operation and I had to drive an extra 30 minutes to drop it off in Kinmount. Not impressed
Caley SEfficient and friendly service.
Cyril HExtremely difficult to find there location ,due to poor signage,construction at that location,spent at least an hour trying to find the location ,very stressful..
peter jBooked truck month and half prior. The staff member was very helpful. Truck in good condition. Clean. Return went without a hitch. Reasonable rate. Overall, a pleasant experience.
John MEverything went very smoothly. I was given an unsolicited free upgrade to a bigger truck and then I was allowed to pick the truck up a day early (no charge) which was very helpful. Process here and at the drop off was excellent.
Christopher RLots of trucks but a bit hard to find.
Al PIt was after hours. I just parked the truck and put the keys in the box.
BASAK AThe process was smooth and without surprises. It was expensive, though.
Darryl RMy go to location in Barrie!!......everything always goes very smoothly !!
JOHN CGreat experience overall
John MLot was unorganized. I couldn't find my ruck, so went inside to speak to staff and, when I finally got to the front of the line, was told that I didn't have to line up at all. Went to get truck and found that there was no dolly in it (that we had reserved) and had to drive back to the store. Now 40 minutes behind schedule, on the way home, I discovered that the ventilation system was not functioning.
Matt REverything was fine
Frank BCustomer service, vehicle condition and overall experience was excellent!
amanda rEasy process, and the Rep who helped me was excellent!
Justin Fcould mention that boxes, wrapping supplies, etc. are available to buy at this location. Otherwise the experience was excellent. Changed the size of truck at the last minute and there was one available.
Nancy TGreat service.Easy online booking
John Lgood job. Got the truck. Use the truck Nothing unexpected happened. Hard to judge the amount of gas being put in, I think I put in a little extra, but it's no big deal.
Chris CMy entire uhaul experience was a disaster. My pickup location was changed from Bradford to Barrier the night before, the truck wasn't even available in Barrie at the pickup time, was told to go to another location and when I got there, THEY didn't even have the truck. They offered me a 20' when I reserved a 26' and ended up having to make multiple trips to complete my move, and on top of that, the truck had a shattered passenger mirror. The representative in the store asked me to change the mirror if "it falls off". Absolutely disgusting overall experience with no location in specific, just uhaul as a company overall.
ROSS VGreat customer service
STEVE ZTrailer had burned out lights unsafe to road. As a licensed 310J mechanic these trailers are not very well maintained. Also I booked 2 trailers 2 different a days. The second booking was canceled for no reason not by me and totally screwed my moving days very unhappy with service and totally ruined my moving schedule. No reason for my second rental to be canceled and attendant said it was my fault. Will never come back ever again.
Bruce IYuvi was great to deal with... smart, professional, responsive. Will use this site next time, as well.
ROBERT MExcellent customer service
Alex CThe floors and drink area was filthy but the customer service of just one guy out of three was super friendly
Jeffrey STo make sure windows and mirrors are clean and sanitize after each rental
LUCI FYuvi runs a very professional business, great customer service, excellent communicator, strongly recommend his location. We'll use him again.
ROBERT MExcellent service!!
BRIAN BWhen evaluating a purchase decision I ask, if I owned that business what would I do better. Answer… Nothing. The staff, the equipment, the communication was exactly what I had hoped. I recommend the U Haul location at 330 Dunlop St Barrie to anyone reading this.
b pThe gentleman that served me was extremely kind and helpful. Great service very fast and efficient. Highly recommend this location.
JANE DI have rented from this location over many years and would continue. Keep up the good work. Thanks
ROBB VGet the windshield crack fixed
Charles FYou shouod always ensure that the trucks you give out are very clean, and safety should also always be checked.
Olusegun AI would like to say happy birthday again to the gentleman that served us at U-Haul and the vehicle was clean while taken care of and he was very nice to stay a little bit longer so we could drop the truck off to him
Katlyn CThe system was down but the staff handled it very well and were very courteous.
Kathleen POnly 1 person work but is fast and professional.
Robert SEverything was fine! No improvements needed
Cory RExcellent service
BRIAN BGreat
John CDrop off location 10 Anne St S
Ana TGreat service. Easy access, pick up, drop off. pleasant help
Robert PYou charged me for extra miles. How am I supposed to deliver my load and then return the vehicle in the amount included? That’s absurd. Am I supposed to drive directly from uhaul pickup to uhaul delivery? Absolutely ridiculous.
Jordan BThe gentleman who helped me was fantastic! He took care of all the booking details and when I returned for my deposit he was already preparing it in anticipation of my arrival! Very helpful and very efficient! I will return to this location the next time I need a rental! Thank you! :)
Matthew BExcellent service
CHARNJOT MThe address we picked to drop off was not where we were told to drop off. I called to let them know we were dropping off and asked where to park the trailer. I was told to try and get it as close to the other trailers. We pulled in and didn't see any trailers. I went into the office and was told the drop off was around the corner down another street. I would have appreciated knowing this before hand. Bad communication
BRENDA C