Location has easy access. Check in was smooth, friendly, and professional. They clearly know Uhaul well.
Scott S.
Customer Reviews for Cedar Point Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing! Great experience. Local attendant did a great job. He was professional, personable, pleasant, and efficient. He carefully checked the trailer and provided clean blankets for me to use. When I returned the trailer, it was a few minutes after closing time. He answered my phone call and told me where to put the trailer. Overall, an excellent experience.
JEFFREY M.Truck was not working had to go to this place for a smaller truck. THIS truck had some issues with it while driving as well right away. Check engine on and off, lack of power, driver door wouldn't shut properly, steering was sloppy had to fight it a little.
Michael L.If I ever need a uhaul again, I will absolutely go through Cedar Point Storage. The gentleman who owns it was professional, helpful, and made the experience pain free. Greatly appreciated during a move that can be so stressful.
Brandon D.Excellent experience at drop off location
ryland H.I was overcharged one day when I got the bill and I return the vehicle six hours early. The whole experience was a long drawn out mess
Thomas G.I brought the truck back and it was 5/8 of a tank as I saw it. It was checked in as 1/2 tank and I had to pay 33.00 for gas. Make sure the trucks are full when being checked out...it is really difficult to get it exact with less than a full tank. This was a RIP OFF. I turned the trailer in at noon due to weather issues during the move and got charged for a whole other day. Not very customer friendly; especially after I already spent over $2000.00 for the truck rental.
Laura D.Only dropped the UHaul off at this location. Signs were clear on where the truck needed to be parked.
DALTON B.The interior was covered in cigarette ashes. The windshield was also so dirty I could not see out of it.
Thomas N.Larry was very knowledgeable and helpful. Would highly recommend him and this location. will use them again if needed. Ricky Hardy
RICKY H.The checkout process needs improvement. I can pick up a rental car in minutes and it takes over 20 to pick up a trailer. Since I reserved online shouldn't it be already to check out.
Matthew S.Very friendly and goid service.
William M.Super nice attendant that was very helpful during pickup of the trailer.
STEPHEN W.When I was supposed to be upgraded with a 27 foot truck for no extra charge and my charge for a move of fewer than 125 miles ended up costing me almost $350.00, SOMETHING IS WRONG WITH THIS PICTURE!!!! I will NEVER recommend U-Haul to a single person in my life!!
Tammy W.good location access and service
RAYMOND E.Filled tank as recommended, but was charged an additional $13+ for gas!
SANDRA B.The man who helped us both times in the last month was courteous and very helpful. I enjoyed meeting him.
Sharon S.I was not able to find a front desk, this was confusing, and the only associate on duty was out of the building. After finding him, he was very helpful and friendly.
THOMAS J.I highly recommend this location.The Onsite person was so helpful. And provided excellant customer service .
LINDA K.Very clean drop off station.
MARK K.The guy is a nice guy , but he messed up with my contract it was supposed to be a one way trip to Goldsboro, and he didn't do it right. The amount the charged me was unreal , the guy didn't know how to use the computer
LUIS R.Very friendly staff and really nice location!
STACEY W.I was charged about something, which I did not have
Terry T.Great people, easy to use
JOHNARTHUR S.The gentleman had difficulty hooking the trailer to the U-Haul. He had no idea how to hook the lights and make sure they were running. We found out that the lights were wrong. He requested that we come back that afternoon and he'd have them fixed. They were not fixed he gave us a different trailer and those lights didn't work. Found out that it was a lights on the truck. He suggest we take the truck home and they would send roadside assistance out to fix the lights. Which they did it took them 3 hours to fix the light. Which made me 5 hours behind schedule leaving.
Susan H.Seamless experience all positive I will be a repeat customer
WILLIAM H.N/A
GEORGEFENTON M.Trailer was available at the time requested and pick-up /drop-off was handled promptly. Thanks.
David M.Was difficult to locate the office, better signage would make it easier.
JAMES S.No one was there to inspect or check in the return. Had to leave a message that I was returning the trailer
Selby B.Quick and Professional Service
robert S.Our experience was great; the gentleman that helped us went beyond what was expected; he was very helpful and courteous. Only thing I can say to help next customer is to continue with the gentleman that helped us.
FREDERICK O.Understand schedule changes, but late notification of change in pickup location on day before pickup required extreme schedule shift.
William B.No improvements
WAYNE M.Very poor customer service had to jump through hoops just to get my trailer also was charged 3 times for one trailer. Was supposed to have it 24 hours and had to turn in early due to there mess up
Andrew B.It is pretty painless , just dropped in rented a closed trailer Allen Hamilton had me out of there in no time at all . The price was very good . Will return for My needs and also pass the word .
SCOTT H.Better pricing
SAMUEL P.Very nice people to rent trailer from.
Gerald T.Thank you for a clean friendly location for pick up.
David C.Originally reserved an auto transporter but was told a day before none was available. Have to research Uhaul on my own to find an auto transporter 40 miles away and then pick it up.
Walter D.Local dealer, kind helpful people .
Tom G.I used the truck for 2 1/2 hours I didn't use any fuel because my house is right next-door and the storage was across the street but you guys charged me $21 for fuel, I felt that was outrageous:(
Debra K.Always friendly and helpful.
GARY S.Excellent service and convenient pick/drop off.
STEVEN G.I have rented uhaul trucks twice in last two weeks both times I was grossly overcharged on gas. The first time I filled truck back to level above where it was when I picked up truck charged 8dollars .next. time because of gas shortage could not refill.charged 12 dollars for a total of 17 miles driven. Said 3 gallons if it takes 3 gallons to go 17 miles better take vehicle off road
Ted H.Worst rental experience ever. Over charged $100's of dollars. now I have to wait 10 days to get it back. I was told I could drop the truck off at another location, then they wanted to change me almost $400 more. The reservation took hours in person. then the insurance was wrong so I had to drive it back to the rental office of course being charged for the time and mileage. It was their fault but they still charged me. I lost almost 6hrs of moving time but hey it was only my time, what does Uhaul care? NO they don't. I had to pay for an extra day rental and mileage to return it to our pick up place. What a super negative experience. I don't expect things to go perfectly, I get there are issues sometimes. But, come on man. Did I mention worst rental experience ever?¿?
MIKE V.