Mr Hamilton was very helpful and professional
Philip H
Customer Reviews for Cedar Point Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Illegally added insurance to our account with not even one word of it.
Adam FThe one thing that you can do to improve your services, if the older guy at the office was trained properly on how to use computers and on showing customers how to use the equipment , I had to pull my car from NC to TX with driver side window open because he did not show me how to work the trailer so we couldn’t open and close the car doors. My things got ruined and damaged my electrical system because we ran into a rain storm. I would not recommend this business to anyone unless there is more training for the employees. The drop off was quite a difference. #1 customers service and know what they’re doing.
RENEE Bvery friendly and helpful staff
William GI had to pay a deposit of $75 they said it would come back to me when I returned the equipment. It hasn't yet and it's been a couple days.
ashley gVery organized location
Phillip H…..
Robert YSmooth closure of the account.
ROBERT JExcellent service!
RObert DFriendly staff member and easy return
William GOne rear tire was very worn and was not safe.
Alan BWe were charged for the safe move $15 and didn't sign up for it
Michael KThis was the best uhaul experience ever. Highly recommend this store. Great job.
George RThe guy running this location does a great job!
Kearny DExcellent experience all around. Great people and great customer service.
John PAmazing experience here as well!!
Elaine SLocation closed early on Friday, Sept. 29 and was unable to turn in truck until Saturday. Saturday turn-in went very well and staff was very helpful.
Jim HGreat service Wish I had moved up to the next size larger had to lay the stove on it’s back as it wouldn’t fit through the door That was my fault though, not u haul
larry wVery satisfied with the service I received.
Lawrence CThe check out process was easier than check in though it was quite lengthy
Deborah PThe person at the place I rented the trailer from was friendly and made the process very easy.
Lori WPlenty of space to turn in truck. Easy to find key drop-off box.
Todd PI had concern on the condition of tires on a trailer I was reserving. They kindly put new tires on the trailer before I picked it up! Excellent!
ROY BLarry, the manager, was very efficient. Enjoyed working with him.
Pat MAfter hours return. No opinion of facility.
Luther DWe were charged when we were not supposed to be, was owed a refund, never received , called back twice to fix. Very confusing, and they did not seem very worried about fixing it, our addressing our concerns.
Clinton MIt’s not what I have come to expect as a u-haul location
Vickie SThere was no one there when I dropped the van off at mid-day. I did the online self-check in which worked out fine. But I would have preferred to have a person to take the vehicle from me since it was the middle of the day.
JASON NThe location associate was exceptionally professional and helpful. However, the app was slow and glitchy. Your staff saved the day and should be recognized for it.
Kevin FSuper nice and very helpful. Have used them twice!
Debra NI returned the truck a day early and when I arrived and went in the man told to move the truck around to the side. He asked me to bring in the mileage so I took a picture of the mileage and fuel. When I went back in he said you are good to go I will finish everything up. After I leave I get a text that had a picture showing the $25 sign for not having the back clean which I had swept it out. If he had gone outside and inspected the truck when I brought it back instead of just sitting in The office and told me it wasn’t to his satisfaction I would have swept it again. When I get the receipt not only did he charge me the $25.00 he also charged me $49.70 for 3.7 miles over which the receipt says 3.7 miles at $1.00 per mile. No one ever said anything about I had x amount of miles allowed on this rental. Just said I had a minimum of 3 days. Now my math says if it is $1.00 per mile that it should have been $3.70. This is thw 2nd time I have been screwed by Uhaul and I will never rent another product from uhaul. There are to many other rental companies out there to rent from. I will be renting trucks in the future due to my business.
PHILIP CThis place had great customer service and the owner was very helpful. I would highly recommend going to this place.
Pierre WThe trailer ramp could be a little easier to put up and down but not a big deal overall.
Jason HThe first pick-up location never showed. Had people waiting to move me and no truck. Finally got a truck at another location. Then I had to keep the truck longer than expected, which I fully expected to pay for, to find out that I was only allowed 30 miles on the truck which didn’t even cover house to house much less to drive to the drop off location. Never ever will I use U-Haul again!! All the surprise fees when you can’t do a thing about it is not the way to retain customers. Next time I will do more research on the back end of the rental. It’s all a racket taking advantage of people like that!!
Tamra BEfficient, courteous, instructive. Terrific equipment.
Robert AEasy drop off!
Justin PCab had a lot of dirt in it. Truck needs a tune up. Slipped 4 times almost died on ramp. Needs work.
Suzanne BStorage cubes are located inside of the building. Customers loading or unloading the storage cubes use the office entry door that opens to a narrow passenger vehicle parking lot. My car was parked in a customer space near the door. While information for my rental of a cargo trailer was being processed in computer by the only employee on duty, another uhaul customer backed a large uhaul truck into my parked passenger car. She was attempting to position the truck near the entry door to the office. She had been given key(s) to the truck by the employee even though she had informed him that she would not be the driver. He (employee) was on the computer and too busy to assist her outside with the truck, and my car is now damaged. Would I recommend this rental location? Absolutely not.
Sterling MFaster check in. Computer system was SLOW
Seshadri CWe denied Insurance but when we got our bill it was on there for $8
Craig CAll went well with the check in and return.
Ron DHave a list of fees available for all customers up front. . I was looking for prices . KEy prices are per mile and daily rental. Larry was a very good person to work with yesterday. Check the truck...it cut off on me twice during the trip.
Timothy MMuch better return location less than 5 MI from Emerald Isle.
David VEverything went smooth! Easy all around!
Michael BMaybe improve the online part of uploading ID and such. My friend and I were stuck in the office for a while trying to upload IDs but the system kept holding up the pictures. Otherwise, it was a good experience.
Samuel BVery courteous and helpful
Lindsay BRepresentative was very helpful especially when hooking up the trailer.
SEAN WI checked the hours of operation before drop off. There was no one to check the trailer in at time of drop off. I unhitched the trailer next to like sized trailers took a picture and left.
james wNo comment on drop off
Barbara mThe staff is extremely helpful and friendly, and did everything possible to help make this an easy experience.
Brenda W