Customer Reviews for Centermart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Centermart

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ANITA W.
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There was no one available to assist in unhooking the trailer. A Minnesota citizen walking by offered help to this 61 year old in lifting the manual jack off the truck.

Cathy C.
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Great rental experience, friendly employees, very clean truck and quick service. No surprise fees - this was just easy from start to finish. Thank you!

COURTNEY B.
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I deserve a refund for my “extra day” I have a signed contract stating it was due back tomorrow October 3rd and I dropped it off on Thursday the 1st AND they charged me an extra day.

JULIE D.
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Easy drop off

Steven L.
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Customer did not leave a comment.

LISA M.
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Customer did not leave a comment.

LORRAINE T.
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I asked to pick up my truck near Saint Paul, due to a communication issue with the Maplewood. MN office. I had to drive to Centerville and I was told if I did not agree everything would be canceled. So 0 score

STEVEN R.
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Customer did not leave a comment.

JEREMY B.
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Customer did not leave a comment.

RICHARD O.
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Customer did not leave a comment.

Rod H.
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Customer did not leave a comment.

Gabriel C.
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Customer did not leave a comment.

RICHARD B.
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FYI - have rented from U-Haul (26' Truck) from this specific location 3 different times & have always had good service. This last time used a 26' Truck w/ 168,500 miles & the truck performed well but shook significantly. When returning truck experienced oil light indicator coming on - stopped & check oil level. Dip stick was completely dry - purchase 2 quarts of oil & put 1 quart in engine which resulted in oil light going off. When returning truck reported such, and Centermart/U-Haul promptly reimbursed for oil purchased. Again, great customer service, but would recommend checking this truck to see if there is a oil leak and/or does the truck need to be serviced (especially considering the mileage on this truck). Again, would recommend this location to all for their great customer service, location, and long time availability rental (typically 24 hours) - this was not the case when trying to rent from a regular U-Haul rental center in Blaine, MN on Hwy 65 (not the best in customer service thus the reason we cancelled a previous scheduled truck rental from this Blaine, MN U-Haul center). Stay safe & healthy. Thanks

Jeff H.
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Customer did not leave a comment.

sara W.
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There was a mix up in my pick up location and in the charge that had to be fixed. The location did a great job to get everything fixed.

JENA H.
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Customer did not leave a comment.

Laurie H.
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easy pick up easy drop off staff was very pleasant and easy to deal with

Nathan J.
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Customer did not leave a comment.

Richard B.
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Everything was great and a reasonable price.

John M.
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Assist with hook up.

Mark S.
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Customer did not leave a comment.

Jeffrey D.
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We have a mandatory mask ruling in Minnesota, and the little man who waited on me had his mask down over his chin instead of covering his mouth and nose. Not good!

Edmon B.
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Customer did not leave a comment.

Leah G.
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Customer did not leave a comment.

VINCENT A.
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We ordered a dolly and they didn't have one when we picked up the 26' truck. We had planned on having one and it would have been helpful. However, they did credit our bill for it. Everything else was great.

Todd S.
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Nice people but they initially said not their job to help hook trailer up as the trailer tongue was sitting in the grass. I told them it would be hard to lift trailer and back it up at same time. They did not have a cord set up for lighting. All got fixed

DAVID N.
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Customer did not leave a comment.

Mark M.
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Nothing they took care of me very good . The clerk was very nice and new what he was doing as he helped me out

Valentina R.
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Be more specific about the length of the deck. We rented a 15' truck because we knew that we were going to need something to fit that was 12 feet long and it ended up getting ruined because the deck was 12 feet but it caught on the door. When I called to talk about the issue the representative was not helpful. I felt we should have gotten a discount or refund of some kind because we rented a 15 foot truck and inside the truck the sticker said 14 foot truck. I'm not happy and probably will use a different company next time.

Curtis C.
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Customer did not leave a comment.

Myles G.
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Customer did not leave a comment.

Sarah D.
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vehicle had a check engine light on and the seal on the gas tank was loose- I wasn't told about it, so drove off and had to return to confirm there wasn't really anything wrong with the truck. Was told it was routine maintenance due on truck. Since the vehicle had over 91k miles on it, wasn't sure how overdue vehicle was for service. Felt uneasy about a potential problem, but didn't have any issues. Service from rep was great- He was easy to get a hold of with questions.

diane J.
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Customer did not leave a comment.

chad B.
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The young girl at the counter couldn't have been more rude. I walked in asking to reserve a trailer, and she said they don't have any available. I said there were two trailers outside, and the uhaul website said it was available. She then told me they couldn't help me with a reservation, so i literally stood at the counter and did the reservation on my phone. I then went out to grab the trailer, only to find it was blocked by ANOTHER trailer. I walked back in asking if I could take the one that was in front, and she said they couldn't do that. I asked her how I was supposed to get the trailer in the back, and she said I had to move the one in front. Thankfully there was a younger guy there who said he would help, and we literally lifted the car trailer up by hand to move it out of the way. Unbelievably poor customer service.

Bernard R.
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Customer did not leave a comment.

Harry V.
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every thing went well. the trailer was perfect

Vince M.
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Computer issues with U-Haul resulted in a +30 minutes wait to process payment. Local representative had a hard time finding answers from your customer support. At the time, I was the only customer in the store and yes I already pre-filled out all of my account information prior to pick-up. Should have taken < 5 minutes.

kevin Q.
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Fix damaged car hauler trailer. Besides equipment damages everything went great!

Roger O.
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Very helpful, quick and easy rental

Joe C.
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A bit assisting when it keeps telling me that the oil needs to be changed.

Richard J.
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Excellent service and pricing. Entire process was very simple and easy! Thank you Centermart UHaul.

thomas L.
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Poor customer service. The rep was rude and acted like he was really busy. I was scheduled to pick up at 10 and when I picked it up the rep demanded me to return it before 9. Never rent it from there again.

DAN Y.
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One thing that bothered me was when I brought the truck back, the man( who I assume is either the owner or manager) didn't bother coming out to physicallly check how clean the truck was, or the mileage and how full the gas tank was!! Instead, he told me to take a picture with my phone, of the mileage and of the gas gage, then park the truck , lock it and bring the key back to him!!!! I thought that was rude!!

Mike M.
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Customer did not leave a comment.

DAVID H.
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Customer did not leave a comment.

Joe S.
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Check the electrical connection cord for shorts.

MATTHEW W.
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Customer did not leave a comment.

Alex W.
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Customer did not leave a comment.

Andrew S.
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Will never rent or patronize this establishment again....not open on time, rude, rude, rude, smoked in my face

Richard H.
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Customer did not leave a comment.

William M.
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Customer did not leave a comment.

Alexander L.
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Customer did not leave a comment.

Cesar R.
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Customer did not leave a comment.

DUSTIN S.
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Customer did not leave a comment.

Mike L.
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Customer did not leave a comment.

Ann C.
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Customer did not leave a comment.

Benjamin H.
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I made a reservation for a moving truck over a weekend, and then changed my reservation from one day to three days to store my belongings in between apartments. By doing so, I created a problem with the online reservation system that basically told me I was completely fine to make that change, but on the back end released my reservation to be available for someone else. The result was that no truck was available for me when I showed up for pickup, and I had to drive 20 miles elsewhere to get a truck. In the end, I was able to speak to the regional manager who was willing to work out a satisfactory agreement. I appreciate that U-Haul was willing to discuss the situation and reach a positive outcome.

geraldine G.
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Clean better maintenance. Lock/pin

Judith Z.
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Customer did not leave a comment.

Timothy B.
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The tablet he used (provided by Uhaul?) took a long time to navigate and in the end he had to go to a computer so that I could get going in a timely fashion. Even with pre-filling in some of my information ahead of time, it still took over an hour. Having said that, the drive from MN to FL went extremely well. I couldn't be happier with the way the truck and trailer handled. I would use Uhaul again!

jeff J.
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Customer did not leave a comment.

Stephen G.
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Customer did not leave a comment.

John R.
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Customer did not leave a comment.

Aundrea S.
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Amazing Customer Service

Janice W.
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Customer did not leave a comment.

John M.
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Initially the owner seemed put off that we were returning truck a day early.

Laurel S.
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Very friendly staff at this location.

Rayaa B.
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It's good company and keep going like this .

Todd S.
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Customer did not leave a comment.

Gary S.
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Customer did not leave a comment.

Emmanuel K.
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Customer did not leave a comment.

Joseph K.
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Truck was not clean, and fuel level was 7/16 which is nearly impossible to get right. I don't understand why it wouldn't just be left full and the customer is responsible for topping it back off. Was also told by the employee that I was getting 3 extra days which was not the case at all so I had to pay $45 extra to be able to return it 5 hours after it was supposed to be turned in.

JEREMY K.
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Excellent and friendly service!

Patrick G.
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There isn't much for signage for where to go, just ask the folks in the gas station and they'll take care of you. It was the easiest return I've had.

Michael T.
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Thank you

Katie C.
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Customer did not leave a comment.

marshall N.
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Customer did not leave a comment.

Gerald M.
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Nothing everything I set up when I say OK with customer service

Robert S.
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Customer did not leave a comment.

Corrin P.
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This experience was not good at all!!!! When I arrived to pick up the truck, the gas station clerk took a very long time to get us checked in, over 25 minutes. Then he gave us the wrong key and the truck didnt work. Then he gave us a smaller truck, but did not credit us the difference. Also they charged us a fuel charge of 20.00, after I put 30.00 in gas in the truck and got the gas meter as close to what it was as possible. They were not helpful at all! I really feel I should be refunded.

Bruce S.
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Customer did not leave a comment.

Joe M.
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Network was down and took forever to get checked out. Unfortunately I didn't need the truck after my closing got delayed 6 days. I was still charged for both days even though I had it all of 2 hrs! Seems like customers do not come first......

Kimberly B.
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Customer did not leave a comment.

Kevin J.
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Fast, friendly service. No issues at all.

Glen M.
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Customer did not leave a comment.

donald W.
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The truck was clean!! The windshield had a crack in the line of vision for the driver (quite distracting). As for the location, it is a convenient location and easy to find just a bit off the main highway. The trucks are parked quite closely, if I were a big person, getting into the truck would have been a challenge. I was not able to back the truck up into the original parking space when I returned it. I notified the clerk of such and that I was not confident enough to back it up into such a tight parking space. The staff within the location were very friendly, knowledgeable and helpful. Overall, i recommend this location and use of the UHaul trucks. I am a repeat customer and will certainly use UHaul again in the future.

WILLIAM B.
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The two kids at the drop off seemed confused when I asked for proof of my turn in

Adrien H.
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Customer did not leave a comment.

Brian M.
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Customer did not leave a comment.

Penny H.
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I dont think any uhaul I have rented has been well maintained . I think all of their vehicles should be gone thru once a month by a mechanic and i dont believe they are. This is any location. The people at this location are great and very accommodating.

Shaun M.
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Customer did not leave a comment.

Michael P.
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Customer did not leave a comment.

David B.
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Customer did not leave a comment.

jeff G.
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It was raining and the axle of the trailer i rented was hooked over the tongue of the trailer behind it. I was finally able to find a lever to lift it off the other trailer. Didn't really feel that was my job. But wasn't getting much help from anyone else.

Josh K.
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Super friendly gentlemen helped me. Even though he was also running a gas station he was able to help me get my truck faster than the slow app. +Human service -Uhaul app

mike P.
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Location and convenience are great but I reserved a 20 foot truck that they didn't have when I went to pick up the truck so had to settle for a 17 footer even though I reserved a month in advance. also with one person doing double duty, uhaul and gas station service was really slow.

sean M.
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Computer at the rental location needs to be updated and work faster

Penny H.
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None, Staff were very friendly and helpful. Experience was great, I would refer this location to anyone who needed this type of service.

PAUL H.
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Your customer service was great!!! Thank you!

michael M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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