Customer Reviews for Central Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Central Self Storage

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Wayne E R. on

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I just returned my trailer to a location that was closed at the time. The only bad part of renting the trailer was the online return process, trying to transmit a photo of the returned trailer. Had to call the 800 number perhaps 8 to 10 times to try and resolve the issue. Nice staff at the call centre, but nobody CD fix the problem. Turned a great experience into s frustrating, terrible one.

richard H. on

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michelle T. on

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Dewal B. on

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Location needs to be amended on google maps. Excellent and precise customer service.

david M. on

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Clay R. on

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When I went in they hadn't told me about a $100. Holding fee until after my $179 was pd. Then the debit machine for uhaul wasn't working so I had to go to another store and get money which cost me my 1.50 service fee then another 2.75 service fee for it.

erika R. on

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Kevin M. on

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alton C. on

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Excellent staff.

alexander B. on

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jamie T. on

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Couldn’t use my debit card for rental—that was frustrating.

tom M. on

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keep up the good work. very pleased

robert W. on

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Jeff is great , always have a great experience

KEVIN L. on

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wayne G. on

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william B. on

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mike M. on

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Don C. on

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Great!!

joyce S. on

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It was good overall I do not have any issues .

jennifer A. on

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I was impressed with the excellent customer service. Thank you.

Leigh Ann H. on

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Very friendly. Vehicle was ready for me. Everything was explained. Thank you

John H. on

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Nothing. Great customer contact representative! Good location!

HUBERT M. on

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Wayne W. on

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Very pleasant and satisfactory experience all around.

Tim M. on

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Sherry S. on

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Everything went very smoothly.

Pat K. on

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Was fine.

CARL P. on

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Very helpful, in and out efficiently, covered all the bases re the contract, equipment, etc and then drop off went very quickly as well. Yes, I would go to this location to rent again.

Stacey C. on

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Carlene M. on

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Great drop off, friendly service, was waited on promptly, was an overall great experience. Will definately recommend

Devin G. on

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Austin M. on

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kyle M. on

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Very friendly to deal with , extremely clean facilities!! Thanks again

JAMIE C. on

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Nothing, it was great

clayton G. on

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sandy S. on

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Inside of the trailer was dirty. The floor was muddy as if it was used to haul sacks of potatoes. It would not sweep out so I had to take it to a car wash as I was loading mattresses. Seemed ironic that there was a sign inside the trailer saying “$15 charge for returning a dirty trailer “

Brian B. on

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amy A. on

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Of all the U-Haul places in Truro and the surrounding area we could go we always go see Jeff he and his staff are very friendly. We know that we can go there and be treated right.

Douglas L. on

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David S. on

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Very friendly, informative and knowledgeable. Reserved on the phone and those staff were very friendly , informative and knowledgeable to. I would reccomend to anyone to use uhaul. The price is great and staff are so helping from being to end.

michael L. on

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Nothing. Great experience

russell M. on

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barry A. on

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At this particular location I don't thing there is anything to improve. I was made aware of everything involved with the rental, the person who served me went through everything, step by step, and explained everything very well. When I need another vehicle for moving I wil definitely choose this location.

Robert L. on

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This is the third time I have rented from this location and the service was outstanding. He explained everything to me including how to use the fuel saver feature which is something none of the other locations I rented from did. I would recommend this location to anyone.

Sheila C. on

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employee was very helpful,pleasant,nice person

craig N. on

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I got what i needed so the only thing i would suggest is maybe a bigger selection,otherwise all was great.

Matthew B. on

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christopher S. on

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Extremely helpful management. A+. Good rental experience. Vehicle was feeling a bit old.

jin Y. on

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Great service and very friendly and helpful! will use again and refer to any friends! Thanks so much!

jim R. on

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cory P. on

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PETER C. on

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Nothing.jeff great guy .nice trailor.good price thanks Peter

Lesley H. on

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it's a disappointing that motorcycle trailers are not available at more locations.

gail C. on

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Casey P. on

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Excellent, efficient, friendly service!

percy D. on

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Excellent service....made our move easy as possible. And economical too. Thank you

WILLIAM N. on

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Angela M. on

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Easy pick up/ drop off. Friendly knowledgeable agent.

Bob P. on

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curtis P. on

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wayne W. on

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jeff M. on

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fast and friendly service...will be back!

Christa T. on

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steven L. on

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nothing.....great friendly and informative person I was dealing with......thanks

john R. on

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STEVE J. on

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Excellent service - very friendly and helpful

steven B. on

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edna K. on

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Dropped my uhaul off at court st truro ns

peter F. on

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athea L. on

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Arthur F. on

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george I. on

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Jeff was amazing to deal with. We would definitely rent from this location again.

KYLE M. on

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Excellent experience, super helpful , couldn’t ask for better service!

Matt H. on

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Jeff was awesome to deal with!!!

Graham G. on

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rob S. on

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The transaction was smooth and was easy, the franchisee was very nice and easy to deal with, his name was Jeff, he hooked up the trailer for me and the whole experience was smooth. So in closing I will definitely be back. Rob

lloyd C. on

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sorry that I did not get the gentleman's name that we dealt with for he was an excellent person to deal with. He made my mother feel very confident that she was not going to get ripped off. A big thank you goes out to him.

Lewis F. on

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Bruce W. on

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james C. on

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STEVE R. on

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great service , thank you

curtis P. on

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all was very well handled.

Donald G. on

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Every time I rent from this location it's been a pleasant experience .

Brandin A. on

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The back of the cargo van was not clean, and clearly was not checked for cleanliness. This resulted in a delayed return check in because I answered the "clean for the next family" question no, since it was not, but it was not when I received the van either.

jeanette H. on

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There was no heat in the truck and it was extremely cold outside -13 C and the gas tank was 5/8 full when we picked it up.

mike C. on

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derek M. on

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scott M. on

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I was very impressed with the service at this location ...went above and beyond ... helped with the hook-up , explained how everything worked very clearly ... friendly service ...A-1

randy J. on

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Although the hours on the door indicated it would be open 0800 to 1600 hrs, no one was there. I simply dropped off the trailer.

jamie D. on

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al C. on

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Richard B. on

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William B. on

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It was perfect just the way it is ??

Melissa P. on

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I only ever rent from Jeff. He is professional, friendly, and his space is clean, bright and welcoming. He's very easy to work with and I recommend his location any time someone is looking to rent.

robert H. on

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I've been in sevaral locations in truro. I will only go to this location again

SID J. on

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Excellent service from this location. I rented a trailer from a location in Abercrombie NS service at that spot was horrible and I said no more u haul ever. I needed a trailer this 333 main st was well beyond excellent

Iris S. on

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STEPHEN R. on

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stephanie B. on

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Donald G. on

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Highly recommend great customer service