Customer Reviews for Central Station

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Central Station

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Jeffrey N.
Rating:

Customer did not leave a comment.

Wendell V.
Rating:

Customer did not leave a comment.

terri W.
Rating:

Attitude

Jameisha G.
Rating:

Customer did not leave a comment.

DORTHY W.
Rating:

Customer did not leave a comment.

heather G.
Rating:

We were told that if we rented a 26ft truck then we would get a trailer free but when we arrived we were charged $79 for it and told afterwards that the promotion was over

deshayla W.
Rating:

Customer did not leave a comment.

JOHN H.
Rating:

Very professional, courteous, and timely. I would recommend this location to anyone.Thank you for the help!

Dennis M.
Rating:

Customer did not leave a comment.

ALLEN S.
Rating:

Customer did not leave a comment.

John M.
Rating:

Tres was great. Thanks

jeffrey N.
Rating:

Customer did not leave a comment.

Tina B.
Rating:

Customer did not leave a comment.

jeffrey N.
Rating:

Excellent location and service!

JOHNNY D.
Rating:

It was indeed a pleasure to meet Une! He is very professional and personable. He's a fantastic representative for Uhaul!

HAILEY B.
Rating:

the man at the uhaul location was fantastic. My complaint is with U-Haul itself, I had a very difficult time trying to reserve a trailer because the online information was incorrect. I received confirmation that a trailer was available at a location more convenient for me but the uhaul location was in fact permanently closed. So, I received confirmation for a trailer that did not exist at a location that was closed. terrible online service. I was finally able to speak to someone at U-Haul who moved my reservation to a location that did have the trailer I booked. I do not recommend U-Haul to anyone but if they are in need, I would recommend the Remount Rd, N Charleston location because the man running that location was very kind & helpful.

BRUCE J.
Rating:

Customer did not leave a comment.

Antonio G.
Rating:

Customer did not leave a comment.

Lee W.
Rating:

Uni which I assume is the owner was very nice and extremely knowledgeable. I've never had a better experience renting equipment or vehicles. This will be my go-to spot for all renting needs in the future.

jeffrey N.
Rating:

Customer did not leave a comment.

trenton E.
Rating:

The owner was extremely nice. I called on short notice and he was very helpful. I had no issues, I definitely would use this location again for future moves.

Jennifer V.
Rating:

It was obvious that this was a U-Haul dealer/vendor, even though the building itself didn't have much signage. The rep was super friendly and professional. He got us all set up and confident in the truck. Always have folks like this handling your vehicles - best experience I've had with y'all recently.

Charles S.
Rating:

Customer did not leave a comment.

matthew R.
Rating:

Excellent customer service. 5 Stars

patrice M.
Rating:

Great staff. I love the other stores in the building. It was like a mini mall!

Richard V.
Rating:

More leg room

Justin D.
Rating:

Wasn't open when supposed to. No Dropbox. Not a safe area. Had to call customer service to find a way to drop off truck (on hold for an hour) because there was no way to leave keys even with appointment.

Grant E.
Rating:

The best U-Haul experience in all my years using U-Haul! The owner and his son (the boss) are the best!

Matthew K.
Rating:

Customer did not leave a comment.

Bobbie G.
Rating:

Amazing customer service, super friendly and helpful! My daughter and I enjoyed talking to the owner of this location and so appreciative of all of his help. I would recommend this location to anyone needing a rental.

WILLIAM A.
Rating:

Customer did not leave a comment.

steven C.
Rating:

Customer did not leave a comment.

Mark H.
Rating:

Customer did not leave a comment.

James H.
Rating:

The young man that checked us out was friendly, super helpful and very competent in his job. Really enjoy renting from this location.

Maegan P.
Rating:

Pick-up location was changed from King St location which would have been closer and more convenient.

Richard L.
Rating:

Uni was awesome! So glad we got to meet him. Very professional and so fun to talk to!

abraham M.
Rating:

Uni was Extremely Professional. He informed me of Everything i needed to know in a Thorough Fashion. I would Definitely recommend this Location to Family & Friends.

Ian C.
Rating:

The location is in a pawn shop and the staff were not very helpful. A kid was trying to assist me instead of the person running the place. The location took from Saturday till Tuesday to check my vehicle in which was due on Monday. I called them multiple times to check it in and check the progress, but it still took way too long.

Nikki A.
Rating:

Customer did not leave a comment.

Thomas B.
Rating:

This was the best business experience I've had since moving to Charleston. The man who helped me out was super friendly and helpful! Definitely would recommend!

Tyrone J.
Rating:

The customer service was above and beyond great, everyone was friendly , very nice and I will only use this location from now on.

Chri M.
Rating:

Best experience with U Haul. Would definitely recommend this location

katrina W.
Rating:

Customer did not leave a comment.

Jeffrey N.
Rating:

Customer did not leave a comment.

george G.
Rating:

Great environment

Melissa B.
Rating:

The young man I rented from was very friendly and courteous. He answered ALL my questions. Will definitely rent from there again!!!!

Jesselee J.
Rating:

Customer service was impeccable. Very friendly and courteous. Although this location was the third location I was sent to within an hour timeframe this being the last stop made up for the previous Uhaul locations lack of service. Thank you

Emily P.
Rating:

I'm still waiting on my refund of $49.87; used my debit card. Return vehicle @ 3:30 p.m. owner never came to check vehicle in although he was onsite. Told to drop keys in drop box outside, he would check-in and send receipt. Called Wednesday at 5:00 p.m. because I didn't receive receipt or refund. Finally received receipt with overcharge on mileage, took picture of mileage after he said drop key in night box; tried calling back never received an answer. Still waiting on my refund.....and overcharge on mileage.

elizabeth D.
Rating:

No one was there .tho we atived at the posted..parking was across street .was not sure where office was..left key in box inside of building .plastic box.high crime area .was very concerned of possible thefy..

johnathan H.
Rating:

Customer did not leave a comment.

Temple M.
Rating:

We were sent to three different locations and could not get the truck we needed. Jeffrey went above and beyond to get us what we needed. He was professional and brought laughter into a tense situation. Without him I don't know if we would have been able to complete the move in the time frame that we were working in. Thank you so much!

Nathaniel L.
Rating:

Customer did not leave a comment.

Matthew F.
Rating:

Very helpful and friendly staff, pick-up of 15' truck and auto transport was fast and easy.

Jonathan D.
Rating:

Great service, very helpful.

Roberto P.
Rating:

Customer did not leave a comment.

chilenia J.
Rating:

Customer did not leave a comment.

Jeffrey N.
Rating:

Customer did not leave a comment.

Gary B.
Rating:

This location was convenient to get to. We dropped our truck off after hours and used the drop box. We spoke to them during the day and they were very helpful

Henry Y.
Rating:

Very friendly staff. I enjoyed chatting with them.

Chris S.
Rating:

Returned rental trailer to this location. Was told the contract would be closed and I would receive a receipt via email. Called back twice that day to again request the contract be completed and a receipt be sent. Was told twice that it would be sent. Contacted Uhaul by phone and was told the rental was still 'open' and no return had been made. I finally had to drive back over to this location to close out the rental contract and officially return the rental equipment as an 'after hours return' via the Uhaul app.

Kyle D.
Rating:

Customer did not leave a comment.

Sheena M.
Rating:

Customer did not leave a comment.

ANTHONY WAYNE M.
Rating:

Great sales representative

Todd S.
Rating:

I did everything online for “contactless” rental and it still took 45 minutes to get the truck and was not contactless. My pick up location was changed the day before to a location 10 miles further away from my Apartment. I reserved a dolly and wasn't there at pick up. The gentleman that helped us was nice but my over Uhaul experience was below average.

Kathryn T.
Rating:

Customer did not leave a comment.

Thomas H.
Rating:

The only problem I had was this location didn't have a furniture dolly but the manager was very nice and gave me an address and location of another facility where I could rent a dolly.

Greg B.
Rating:

No one was at front area, had to call, person came through a door and told me just to dropp the trailer off anyplace, they did not want to see or sign any paperwork form me, I was hoping I did not get charged for more days than the contracted, would not use this place again

David M.
Rating:

The two gentleman working the SC location in Charleston at 1418 remount went above and beyound. Thanks! Great service.

Michele C.
Rating:

Uni was great he made my moving easy and had everything ready for me He totally rocks!!! i will definatly recommend Centarl Station to anyone who needs to move Thanks Uni

James K.
Rating:

Customer did not leave a comment.

Melanie E.
Rating:

I've used uhaul services many times. This place is the best! Beats the toll free customer service person by a million percent. (She lied to me and I deserve a refund by the way!!) Seriously, great place, great management!

Mechelen M.
Rating:

Customer did not leave a comment.

Lynn G.
Rating:

My pickup location changed several times which caused much confusion to me and to the driver who was taking me to the location.

David W.
Rating:

I was disappointed with UHaul in general and not the local representative - who was very helpful. I signed up for a truck at a specific location, different rom the one on Remount, but the next day after making my reservation told that no truck was at that my stated sight. This is total unacceptable. I ordered two hand-trucks and the reassign location did not have them and I was directed to yet another store. Again, totally unacceptable. Even though I would return to Remount I am skeptical if I will use U-haul again based on this experience.

Susan T.
Rating:

Did what they said they would do. I paid what they said I would pay. On time. Plus when I returned my U-Haul after closing time they did not charge me for an additional day. I would highly recommend you talk to Uni he was the bomb!

Kevin D.
Rating:

Upon arrival the individual responsible for Uhaul rental was not there so had to come back. His coworker called and told him I was waiting to get my rental. They told me they would call within 30 minutes of me leaving when he arrived. After waiting more than 45 minutes and being worried they would close I drove back and found that the rental representative had returned and been there and did not let his co-worker know he came back. When you're moving, time is extremely important and I wasted at least 45 minutes having to wait for this individual to return. He was very nice though. Just think he should not have left if he was expecting a rental customer to arrive for pickup any minute and he was the only Uhaul representative on site.

Tyrone S.
Rating:

Was at location walking around for a few minutes.....had to call to get someone to assist me with the drop off......called numerous times and left multiple message over a 2 day span because I never got an email confirmation of my drop off. Had to call national number for them to contact location at another number to get issue resolved. Finally checked equipment in and got email after 2 days.

Guy D.
Rating:

Great staff

Shawn W.
Rating:

Really cool place. I love the fact they have so many stores in the same spot! I will be back!

Richard B.
Rating:

Customer did not leave a comment.

Joe M.
Rating:

Great location and excellent staff. You Yoni was a great person to meet!

Janet R.
Rating:

Customer did not leave a comment.

Sarina B.
Rating:

Great service at last minute need. Would highly recommend this location.

Qawiy S.
Rating:

Customer did not leave a comment.

joseph C.
Rating:

The agent at this location was very good!

Freddy A.
Rating:

Customer did not leave a comment.

Joseph P.
Rating:

Customer did not leave a comment.

Chris E.
Rating:

Customer did not leave a comment.

Diane B.
Rating:

Courteous

michael M.
Rating:

Very friendly customer service rep.

oliver C.
Rating:

Nothing, owner is very polite, helpful and accommodating

Jeffrey N.
Rating:

Customer did not leave a comment.

Audra B.
Rating:

Ordered a dozen moving pads, which I never received. I was told I would be refunded but never received the refund. Emailed twice regarding this with no response. Also, was charged for the estimated mileage I provided prior to picking up the rental and not the mileage that I actually ended up driving.

Brian J.
Rating:

Very friendly. Could use a gate at other side of fence.

Jacqulyn D.
Rating:

Customer did not leave a comment.

NICK LEE R.
Rating:

Service was excellent. Thanks.

tom M.
Rating:

Customer did not leave a comment.

Thomas H.
Rating:

Customer did not leave a comment.

Quirina P.
Rating:

This was probably one of my best Uhaul experiences!

Micheal M.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top