Customer Reviews for Central Station

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Central Station

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Peter S. on

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rachel h. on

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renee b. on

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???????????? Love you thanks!!!!

John B. on

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Even after having a difficult time with the online pick up process I was going to do the online drop off but the employee at the location had walked out to greet us before I even had a chance to enter the mileage. Very helpful!

ANGELA F. on

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Make sure all associates are as great as the lady who was on duty at 9:30 on June 18th on N. Main St. Summerville SC

Katrina V. on

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Valerie F. on

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Lights didn’t work on the car transport connection was bad on truck had to wait an 1.5 hours on a prepaid, advanced checked in reservation cause there was a computer issue.

John L. on

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christopher b. on

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The rental agent that I dealt with was extremely helpful could not have asked for a better experience

ieshia h. on

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Awesome customer service!!! I will definitely be using this location for my next move & highly recommended their services.

John L. on

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I was asked to return to this location instead for a lower rate. Not the part of town I feel comfortable in alone. However, a nice man inside this multi use building directed us on where to drop the key. No professional service desk, not obvious it is a U-Haul except for all the trucks. Wouldn’t go here to pick up.

moneicia m. on

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Richard C. on

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Andre B. on

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david m. on

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HENRY S. on

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I was met curbside by an employee who was very friendly and helpful. The return only took a couple of minutes and I was on my way.

shayla t. on

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jeffrey n. on

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jeffrey n. on

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Robert W. on

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clyde b. on

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Cooper T. on

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Cassandra L. on

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I did not receive a paper contract or any documentation to verify my rental. I also did not receive the customary paperwork to verify the documented mileage or fuel levels. I was charged an extra amount for mileage that was inaccurate. I have rented many uhaul truck over the last 10 years and never received such shady service. This may wwell be the last time I do business with Uhaul.

Chumei S. on

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Robert W. on

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Nathan P. on

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Vehicle wasn’t available when I arrived to pick it up.

John F. on

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Marcelo P. on

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Great !

Bill W. on

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Get your stuff out of there and someplace more accessible and professional.

jeffrey n. on

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Jason B. on

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Had to wait while truck was sweeped out sandwich bags were left in the cab water was in the door pull cab smelled like cigarettes original reserved a 15 foot truck was up charged for a 20 foot without being told

Howard H. on

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kenneth c. on

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be open when you where suppose to be

James K. on

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Keep up the great work!

Cyril J. on

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patsy d. on

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Keep the same friendly professional employees. Tell them keep up the good work. I am so thankful for their help assisting me with the size trailor that we needed. That was awesome. Very clean / neat office . As I have severe ADD they were As well very patient with me threw understanding the insurance part of contract. Very much to recommend others. Thanks

Christopher B. on

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jeffrey n. on

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I love this place! There the only people I rent from!

patrice s. on

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They were awesome sauce

latricia h. on

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Amazing people with awesome deals!

kusuma d. on

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Wonderful customer service I had a Mr. Uni he is wonderful person I like his personality and he’s very helpful and I tanks full i recommended this place for anyone of family and friends

jeffrey n. on

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carlyton c. on

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michael r. on

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Amazing customer service. Very quick turnaround for renting a van without an appointment. Will recommend to my roommate when we need to move houses.

star a. on

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Brannon P. on

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This was the best uhaul experience I've ever had.

Shambra P. on

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Amber P. on

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David B. on

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Staff was very friendly and helpful. Great experience!!

pettronia f. on

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Customer service was excellent.

jeffrey n. on

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Mike H. on

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Excellent customer service. Would definitely come back to this location.

Jan I. on

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Hope M. on

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DEANNA L. on

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It was hard to rate equipment clean and well maintained. uhaul was clean, but when driving it was hard to steer and keep from veering to the left and it made a grinding sound at times. I let the person who was in charge of the uhaul know when we dropped off and he was going to have it checked out by garage down the road. So overall it was good but need to be looked at, so I get maintained, as long as those renting advised if there was a problem. So I put yes, you did not have a spot for sort of or partially. The gentleman who ran the uhaul was very nice, pleasant, helpful and receptive to good and bad. We appreciated Rudy's help and courtesy and will use his uhaul site anytime we need a uhaul in the future.

Harry D. on

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The steering on this truck was not good! Cab had a funny smell,. The transmission defaults to the tow/haul mode and if you are not aware you think there is something wrong w the truck!

Michael W. on

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No comments. Great service

Calvin C. on

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sergio W. on

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Great customer service very helpful

eric f. on

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Joseph D. on

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Joel B. on

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rob m. on

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This was not the drop off location that was texted to me. The location was a towing company in Moncks Corner SC that didn't help me a bit. The guy that was in the office had no clue what to do with the trailer, so he told me to leave it in front of a couple of the Uhaul trucks that were parked there. Then some girls out of Georgia kept calling me asking where the trailer was. I emailed them pictures of where I dropped it off, then a few days later they called back asking if I would report the trailer stolen because they couldn't located it. The police informed me that they needed to do the reporting, not me which I was in total agreememtn with. I drove by the towing company a week or so after all of this just to see if the trailer was still there, which it was. I'm not sure who you have handling drop offs out of Georgia, but they are HORRIBLE. You need to get this problem fixed.

patungan c. on

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Dianna L. on

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Tommy S. on

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Superb service wish the other locations were this professional

Michael L. on

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Computer updates caused input problems. Took over a half hour to confirm reservation.

Deana R. on

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mathew w. on

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Be more organized I waited for hours to get a truck that I made reservations for in Advance and I was overcharged on my card for $800.

Alexis F. on

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jeffrey n. on

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Philip A. on

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Charles M. on

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Very happy with customer service. Equipment was ready on time.

Kimani R. on

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Eric L. on

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Rudy was helpful and professional. The vehicle was pretty new, clean and met our needs.

Damon J. on

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Everything was A+ from beginning to end

Jimmy V. on

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Make sure all equipment is operational, including office equipment... your office should NEVER be taking photos of clients ID on there personal cell phone. As iND dealers all of there equipment should be clean top to bottom. Show the customer that you care!

Michael B. on

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I was told erroneous information when I reserved the vehicle. I questioned the return date since it was Easter. I was told just have the truck back before 8 AM on Monday. I dropped it off Sunday evening and came in a 7 AM to ensure the paperwork was properly done. I arrived to find I had been charged a late fee. When I explained what I was told she told me there was nothing she could do and that the notes said I was late picking up. Again something not true. I reserved a truck around 1 PM for a three PM pick up a a different location. I arrived at three and was told the truck was not there. I was called when it arrived and came to pick up the truck. I was not late, the truck was not ready on time. I’m almost 60 and have used U-Haul many many times. Although I will use U-Haul again and recommend it to others I would rate this overall experience as extremely disappointing. That said the equipment is always in good shape. The incorrect info cost me almost $60 and sadly it does not grow on trees.

Obie W. on

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bernadette B. on

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Nothing all good

James A. on

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Rudy is very thorough, informative and personable. He made the process easy. I look forward to interacting with him again.

LEEVONYA Y. on

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Thanks for all you have done

Kay D. on

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Tanis O. on

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I wouldn't only because they are not completely aware of Uhaul policies I guess. Instead of doing a prepay, they dispatched the truck 2hrs before it should've been picked up, so I automatically lost 2hrs of moving/drive time. Then I was given a truck with issues, but at least I got moved, even if there was an extra day involved.

LYNETTE B. on

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Not a thing just great customer service clean office with a vrey kind assistance keep up the great work

DEANA R. on

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JOHN B. on

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N/A

Harry D. on

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Davonte S. on

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JOE G. on

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Parking was difficult and we had to back up to the main road to get out the first time.

ALECIA M. on

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I loved the great customer service and the cuteness overload from the 2 babies made it a blast. I will be coming back again and will recommend you guys.

Harry D. on

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Brian G. on

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Nice people and a great experience!

MELINDA P. on

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Everyone was so nice and friendly.I really enjoyed going there.

Kandice G. on

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MARIA L. on

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I called on the afternoon when I needed to rent a van to move furniture close to this location. The staff was helpful, explained the process and walked with me to check the safety of the vehicle. This occasion was the first time a U-Haul staff demonstrated great customer service. Thanks.

Luther N. on

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RICHARD D. on

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JEFFREY N. on

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Ina H. on

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