Customer Reviews for Central Station
(U-Haul Neighborhood Dealer)

328 reviews

1418 Remount Rd   North Charleston, SC 29406

(843) 261-5344

Location Hours

  • Mon-Sun: 9 am - 7 pm
Special Operating Hours
  • 9/30/2022: Closed

Services at this Location:

Contact Us

(843) 261-5344

1418 Remount Rd
North Charleston, SC 29406

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 7 pm
Special Operating Hours
  • 9/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

The guy who checked me in was great. Easy to work with and very professional.

Kyle M. 
Rating:
1.0

Nobody there during both drop off. Don't know why they are listed as a drop point.

WilliamJoseph M. 
Rating:
1.0

I'm highly upset and already filed a claim with my bank. I rented a uhaul from this location TWO MONTHS AGO. And had already paid what was owed at that time, again, TWO MONTHS AGO. My card was charged YESTERDAY for another $55.04 and that was not approved or owed. My number is 843-909-6235 if you would like to communicate on behalf of this matter. Otherwise, my bank will handle the return of my money. I tried to contact the person who manages the uhaul that I rented from and the phone apparently has been disconnected. I went down there to speak in person and someone had said they hadn't been in the office for 2 days. I'm very disappointed in this service and will not recommend that particular location to anyone.

Emily D. 
Rating:
1.0

For over 48 hours no one answered the phone. No one was at the location. I ended up leaving the truck and dropping the keys in a lock box. I was not even sure the truck or keys would be found. Horrible area. No service in person or on the phone; corporate should consider revoking their license.

Kim C. 
Rating:
4.0

When I arrived at my destination, I called U haul as instructed and was given a drop off location, which turned out to be a gas station with a drop box, no personnel to inspect the truck. There was no instructions where to park the truck , no U haul signage. I have to call another locations for information and ending up going to a different location to drop off the truck. Overall a very bad experience renting and returning the truck.

sutuot S. 
Rating:
1.0

This place has to be the most unprofessional location ever. No one is ever working so you can forget asking questions. I was notified at the last minute that some one would be late for pick up because everyone called out. Once it was time to return no one could be found. I was charged for an additional day without warning, did I mention no one is ever at this location? So the issues I ran into upon returning, I had to deal with and as a result I was charged an additional day. I'd never do business here again!

Travis L. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
1.0

This location is awful!!! Do not use if at all possible!! It's located in a bad part of town that did not feel safe. The first parking lot was very small and there was little room to maneuver a 20ft truck between the trees. No one works inside. There is a number taped to the computer for customers to call, but the number was not accepting calls. There was no drop box for the key. We spent 30 minutes or more trying to get someone from U-Haul on the phone to figure out what to do. Finally, through online chat they told us to just leave the key in the truck and lock the door. Very stressful experience especially being out of town and having no one to contact for help. DO NOT RECOMMEND!!

Melissa A. 
Rating:
1.0

I arrived during “hours” and no one was there to help. It was clear they had left for the day. So I parked the truck and followed the after hours drop off instructions provided on the app. Next, I discover that there is no key drop box. Even after a thorough search of the property it could not be located. I was forced to bring the keys back the next day and still there was no one in sight. The office door was unlocked so I left them on the desk. Absolutely horrible customer service and a massive inconvenience to me

Franklin S. 
Rating:
5.0

We scheduled online (during the day) to pickup after hours. Unfortunately, this location doesn't offer that option but we were never informed prior to our arrival. After driving 3 hours to the location (arriving at 8:30pm) we were unable to reach anyone and customer service rep could only move the pickup reservation time to the following morning. We had to get a hotel room and return the following morning. That said, upon arrival the next day the staff was so friendly, and apologetic; we were also compensated for the inconvenience and added hotel expense. My only recommendation would be to remove the after hours pickup option for this location. Outside of that, excellent location employees with great personalities and customer skills!

Jeani W. 
Rating:
4.0

Customer did not leave a comment.

kenneth H. 
Rating:
4.0

Customer did not leave a comment.

NACUNA B. 
Rating:
5.0

Customer did not leave a comment.

RAQUAN J. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

They were very polite and helpful.he went out to the truck with us to make sure everything was OK.

SHANNON S. 
Rating:
4.0

The young man there was busy but made my drop off easy and efficient.

SALVATORE M. 
Rating:
5.0

Everything was first class

Robert T. 
Rating:
5.0

Great service! Very easy, and service was excellent for pickup. Thanks for all the help!

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
1.0

No one provided assistance and when I called the location rep said he was in the bathroom and could not do a walk through, then said just leave key in drop box

jaquetta S. 
Rating:
5.0

Nothing, it was a great experience and extremely friendly.

BRIAN K. 
Rating:
2.0

Upon drop off at 4 pm (less than 24 hour rental) I was told just to give the key back and would get a receipt in about an hour via email. Although the person was nice, this did not seem like a good idea as no one inspected the return, the mileage, etc. I did not get my receipt until around noon the following day and found it difficult when following up. Then, when I did get it, I had to make more calls as I was overcharged $57.60 and had to have a credit issued.

Tim H. 
Rating:
5.0

very good service

ELSON D. 
Rating:
1.0

I was sent to 3 different locations to pick up truck and though I reserved a 15 foot truck, I was given a 26ft truck with no communication that it was the only one I could get. Truck was too big. I was afraid to drive it and it did not fit in either the move out or move in driveway. The pick up process out me 2 hours behind scedule. I will not be using uhaul for any future moving needs. This was completely unprofessional.

JESSICA M. 
Rating:
4.0

Customer did not leave a comment.

Debbie J. 
Rating:
3.0

I topped the truck off with the exact amount of fuel as I picked it up with, just up the street before returning.

STEFAN D. 
Rating:
2.0

The representative at this location could be more courteous. The truck was not ready for pickup. It had to be swept out and inspected while we were there… she showed up about 3 minutes to 9am. She was rude and callus, but really nice to my boyfriend. I didn't say anything, I just decided I would submit my encounter during this survey.

Arlene S. 
Rating:
3.0

Better customer service

John C. 
Rating:
5.0

Manager of this store was very pleasant, courteous and professional. I called her several times and she was the same each conversation. I was doing this “long distance” as I am in Georgia, moving from SC to GA, and my son-in-law and daughter made the actual move for me. They were very pleased as well. Everything was ready at the time of pickup with no problems at all!!

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
5.0

Customer did not leave a comment.

LETICIA M. 
Rating:
5.0

Nico was extremely helpful and knowledgeable

SHARON T. 
Rating:
5.0

Customer did not leave a comment.

MALLORY D. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL R. 
Rating:
5.0

Customer did not leave a comment.

JODY H. 
Rating:
5.0

The owner told me about the Secret Sammy logo hidden within the design on every truck. He showed me one and I went looking for him on all the trucks!

GEOFFREY U. 
Rating:
5.0

Customer did not leave a comment.

ANTOINETTE H. 
Rating:
5.0

Customer did not leave a comment.

SEAN H. 
Rating:
2.0

Customer did not leave a comment.

ANGELA P. 
Rating:
5.0

Customer did not leave a comment.

Alexandra L. 
Rating:
5.0

Guy running the place was super nice and helpful

WILLIAM B. 
Rating:
5.0

The staff were wonderful and very helpful

LYNN R. 
Rating:
5.0

Customer service was great!

SHALON S. 
Rating:
5.0

Customer did not leave a comment.

RUBY G. 
Rating:
2.0

Customer did not leave a comment.

SEAN O. 
Rating:
3.0

Customer did not leave a comment.

EDWARD J. 
Rating:
5.0

Customer did not leave a comment.

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

dagmar F. 
Rating:
5.0

Customer did not leave a comment.

WARRENIA S. 
Rating:
5.0

Customer service was excellent. Will recommend to friends. Thank you very much.

keith G. 
Rating:
5.0

Customer did not leave a comment.

Joel W. 
Rating:
1.0

I highly encourage all people to AVOID using the Remount Road location in N Charleston. Not only did they not answer the telephone anytime I called, they did not return my numerous voicemail messages. They were late to the office when I had an appointment to pick up the uhaul. They did not give me the blankets or dolly I ordered along with the truck. The truck was filthy in the cab and in the backend. STAY AWAY! Use the uhaul location on Rivers Avenue.

Tiffany P. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE B. 
Rating:
2.0

Customer did not leave a comment.

joe M. 
Rating:
1.0

It was chaos and we had no idea at any time what was going on. Whether our truck was checked out how to contact the people with a problem whether our truck was returned…

Katherine W. 
Rating:
3.0

No issues with drop off. Customer service was fine.

John B. 
Rating:
4.0

The after hours mobile check out was less than adequate. We could not check out because the system could not locate us. There was no option on the call list to speak to someone. Yet it said if we did not check out remotely we would be charged $20.

Mark J. 
Rating:
5.0

Drop off was easy. They met me at the truck and took the keys. I just got in to my car and drove away.

stanley W. 
Rating:
5.0

The associate who conducted the check in and inspection was professional and courtesy. I have never received such fast service at Uhaul.

LATASHA E. 
Rating:
2.0

Facility opened nearly an hour late causing me to incur additional costs while my movers were waiting for me. This location does not have the 24 hour pickup-drop off despite what the website says, UHaul changed my pick-up location to this terminal despite ordering pickup from a location in Summerville

GREGORYALTON H. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

BRANDON R. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

DARIUS M. 
Rating:
5.0

I would recommend an overall mechanical maintenance on the trucks to ensure customers receive a truck that drives smoothly. The truck I rented drives rough and jerks as if the automatic transmission had a hars time to shift.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

JARED T. 
Rating:
5.0

Customer did not leave a comment.

PATRICK H. 
Rating:
5.0

No issues whatsoever, U haul Rep was friendly and knowledgeable and my check in process was fast and smooth. Definitely will be a returning customer to his location.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

Judy T. 
Rating:
5.0

Customer did not leave a comment.

ANDREW THOMAS D. 
Rating:
5.0

Great team ! Awesome service, I'd recommend these folks to anyone needing a UHaul truck!!!

Dennis L. 
Rating:
5.0

We met the owner outdoors when we returned the truck. Very organized lot. Very friendly and efficient! Have this pinned for the next move! Will definitely support this business!

LENNI O. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
3.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

Todo está bien

WILLIAMS P. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
4.0

Customer did not leave a comment.

EKTA G. 
Rating:
5.0

Customer did not leave a comment.

JUAN G. 
Rating:
3.0

Great service just a little to expensive

TARA P. 
Rating:
2.0

I saw all the U-haul trucks, but I didn't know where the store was to drop off my truck. Luckily the employee came out to direct me.

Daniel B. 
Rating:
5.0

Just awesome!

ALISHIA L. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
5.0

The guys there were so friendly and nice. Fast service and good customer service

DARLA G. 
Rating:
2.0

Waited about 15 minutes to be served. From there service was ok. Called the number indicated on the back of computer (843) 952-8450 to extend my rental. Got voicemail. I called number on website (843) 261-5344. No answer and recording for another number came on. Went to return the truck and waited 30 minutes. NO ONE was available to greet or accept rental. I called another U Haul facility while standing the the lobby for the return to see if there was another number for the location I was in to get assistance. After about 5 more minutes of waiting, 3 people came from the back. gentleman asked what I needed. Told him I needed to return my U haul rental. He said ok, I handed him the key and e said a copy of your receipt will be emailed to me. he asked where the truck was parked. I advised him , it was park on the side street where there rest of the U hauls were parked. Truck was inspected after I left. I was not asked if everything worked out. I was not asked if I was satisfied or anything in reference to the truck or my experience. Customer service really needs to be improved.

FELECIA E. 
Rating:
3.0

Customer did not leave a comment.

Thomas T. 
Rating:
1.0

There was no one at drop off location at 4:30 pm and no one answered the phone that day or the next day.

James L. 
Rating:
5.0

Customer did not leave a comment.

JOHNM JR S. 
Rating:
1.0

During normal bus hrs no one ws there. Hard time finding desk (poor signage). No one answered call number. Another person came to rent and had to go to another location. I just left trailer per central uhaul instructions. Kind of a Mickey mouse operation

greg V. 
Rating:
5.0

All very good. Thank you.

John W. 
Rating:
1.0

He took 150 out of my account without me knowing I'm getting the police

Terrance P. 
Rating:
5.0

Customer did not leave a comment.

Josiah A. 
Rating:
1.0

Customer did not leave a comment.

Randall C. 
Rating:
3.0

Customer did not leave a comment.

Ralph L. 
Rating:
5.0

Great staff!

Jeffrey N. 
Rating:
5.0

The owner/operator of the pick-up location was superb. His desire to meet or exceed the customer's needs was outstanding. Communication was excellent. Would highly recommend it to anyone

Victor Y. 
Rating:
4.0

It's difficult to park the bigger trucks since it's right off a very busy highway and not much space. The person just told us to leave the truck and drop the keys off. He was very nice.

Donna R. 
Rating:
5.0

Great place and people. Much better then most locations I go to in Charlotte NC

JOHN C. 
Rating:
1.0

Customer did not leave a comment.

Chhiring S. 
Rating:
3.0

Average rate to hight

FELIX R. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top