Service tÃ©lÃ©phonique vraiment trop long Et services en franÃ§ais SVPREMI B.
Customer Reviews for Centre d auto BerTony
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer had a known serious issue and was rented anyway. Trailer light was broken and when I advised the location rep he said uhaul was aware but hadn't fixed it. Trailer was also covered in mud.MarcAndre R.
Online rental process was a real pain. The dealer had called the trailer a motorcycle trailer, it was in fact a 5'x9' with ramp. Wasted an awful lot of time making the reservation. Booked this location, was told I'd have to go to Laval because they had none, multiple phone calls, uhaul telling me they had no trailers. Dealer rented trucks but no ball hitch, had to rent truck from other location. A real pain.Ian L.
Excellent service. I arrived at about 8 AM and the trailer was there ready for me. Bert (the owner) and the people working for him were very friendly and efficient. The paperwork was done very quickly. The guys working there installed the trailer and we were on our way in less than 10 minutes. I never had this level of service.Alan M.
Customer did not leave a comment.LouisPhilippe R.
Not having to wait for the person in place to make a â€œcontractâ€. Had me wait 20 min because he was finishing the contract of someone else. Not his fault but it should be piece of idea and you're on your way.Francis A.
Satisfactory experience. New truck with cameras and cruise.JeanMarc B.
Customer did not leave a comment.James wayne M.
It would be great if the booking function on the website could give a more accurate picture of the true equipment availability so that I could try different pickup locations and dates to find the most convenient one for me.Michael K.
Customer did not leave a comment.Gilles P.
Customer did not leave a comment.James M.
Location good, it truck terrible and customer service from U-Haul call center awful. Truck had a major oil leak that damaged my driveway, I didn't want to drive it it was so bad. Returned early and had to use friends vehicles for my move. Called customer service asking for compensation and a refund - that was three days agoâ€¦.. have used rentals from Uhaul often - will shop around next timePatrick S.
Customer did not leave a comment.Frank A.
Cool staffDenis L.
Customer did not leave a comment.Alphonse B.
Customer did not leave a comment.William H.
The drop off was a literal sheet of ice. Clearly weather had come through, but I would expect a 24/7 drop off location to have a 24/7 snow/ ice clearance service. As soon as I pulled into the lot, my Jeep Wrangler (with winter tyres and in 4wd) started sliding uncontrollably towards other trailers. All I was able to do was disconnect and leave the trailer where we had finally stopped. It was utterly unsafe. Unsafe to disconnect the trailer and unsafe to try and park the trailer in a spot.Alex C.
No commentJohn L.
Clarifying a possible longer rental in the booking/contract or option to extend beyond 5 days to begin with.Lukas F.
Customer did not leave a comment.Jason B.
Did not help me and charged me for insurance when I did not request it!! Also no one called from uhaul when I requested a call!!Robert B.
The van definitely had some maintenance issues, especially with less than 16k on the odometer. Also it was difficult to access the keys from the key lock box there were tires and other obstacles in the way.Kamara S.
Hi, When I return the rented uhaul at on Nov 30, 2021 at 4:55 pm, the Uhaul representative said "just put the key on the counter as I dont have time now." I said the millage that you wrote was double of what I said that I was going to use and now I used less that what you wrote on the contract. I said that I needed him to look at the millage and modify it on the contracr. He said "I will do later." Now 30 hours has been passed and still I have not received any email from Uhaul for an adjustment and on my master card the price is still based on the initial written high millage. Please let me know what I should do. Thanks, Ryan Mokarian 514-697-1021 U-Haul Contract 25858355Ryan M.
Customer did not leave a comment.Michael A C.
Customer did not leave a comment.Eric B.
Customer did not leave a comment.Catherine L.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Sylvie N.
Customer did not leave a comment.Radu D.
Customer did not leave a comment.Bonnie B.
Nothing the owner Bert is very nice and welcoming !AHMED W.
En gÃ©nÃ©ral les remorques ne sont pas en bonne Ã©tats mÃ©caniques exemple manque d huile a frein cÃ¢ble Ã©lectrique brisÃ© etc !!STEPHAN O.
I wish that the cabin and the dash will be cleaner there was 2 inches of dust on the top of the dash ..darius G.
When selecting the mobile check-in option, provide users with a warning of the information needed.Ian B.
Customer did not leave a comment.JOHNNY P.
The U-Haul Android app. Doesn't work very well. It is impossible to use it for picking up the van. I had to use the webpage instead.Doron C.
Customer did not leave a comment.Marcelo W.
Having a possibility to droop the trailer into an other location. If an appointment is required, why there is no feedback, of cancellation!CÃ©sar L.
Customer did not leave a comment.Chrissy B.
i would like to talk to somebody about my experience.....arnold Z.
Customer did not leave a comment.David C.
Customer did not leave a comment.Yamen A.
Customer did not leave a comment.pietro T.
Customer did not leave a comment.David H.
Staff left early. Had to shovel my way to my rental trailer and call three other locations to get the appliance dolly I had reserved.David K.
There was a snow storm the day we picked up our van - the parking lot hadn't been cleared yet and we had to clean all the snow off the van as well. (luckily we had brought our own snow brush) The lockbox for the self-check-in was frozen and difficult to use in those conditions.William R.
the parking lot was extremely icy, but customer service was exceptional when we ran into problems with the lockbox.Amanda M.
Customer did not leave a comment.Paul G.
Very nice and accommodating. Would use again. .Lucy N.
Customer did not leave a comment.Allen V.
Customer did not leave a comment.David V.
uhaul charged me for the protection which i didn't select!!Yan S.
Customer did not leave a comment.Amine E.
The check in process was very painful. Some of the requests (alternate contact per example) could be ask in advance at the time the reservation is made. Took almost a hour to get "check in" to take possession of the truck. Also, quote kept changing from 19,95 to 89,95 (obviously cost per km was also adjusted). I must say, the idea of self service is great idea. Need some refining.Eric P.
Customer did not leave a comment.robert T.
Customer did not leave a comment.William C.
Customer did not leave a comment.john W.
Customer did not leave a comment.martin G.
The ramp jammed and could not come up. This location came to fix it within 20 min. Great job! JamesJAMES B.
Front cabin had a bit of trash on the floor, but otherwise quite clean. Some of the staff could be a bit friendlier, but others were very helpful. Would definitely return.STEFAN M.
Truck had a little problem starting. Third attempt it started. Thank you. Happy customerJAMES B.
Customer did not leave a comment.wilfried C.
Customer did not leave a comment.mi C.
Customer did not leave a comment.Renald S.
Overcharged me by 100km. Went to see him told me not his fault call uhaul. I emailed Uhaul and no reply. Already price gouging because it's moving week in Montreal and now this. Never again will i use Uhaulmichael M.
The locations and truck were fine, but the app bugged and caused us to have a 1 hour and 15 minute delay while doing 24/7 truckshare pickup...and this was after an agent confirmed with me on the phone everything had been double checked and would be ready to go.Norman C.
Could be more responsivePierre P.
Customer did not leave a comment.Frederic M.
Everything went exactly according to plan. ThanksClaude H.
Customer did not leave a comment.Le Z.
Customer did not leave a comment.peter T.
Using app is so quick and convenientTanya S.
It was easy to reserve...easy to pick up...easy drop off. No human contact needed during this terrible COVID 19 pandemic ??Linda T.
Location was great no complaints at all. Very easy pick up and drop offSusan J.
Customer did not leave a comment.greg W.
Friendly, helpful service.Robert F.
Great professional service. Thank you.JAMES B.
Customer did not leave a comment.Amine E.
Customer did not leave a comment.Radu O.
Customer did not leave a comment.David C.
previous customer was late returning trailer which delayed my pick-up.StÃ©phane A.
I was kept waiting while garage clients that arrived after me were served. Also, when I reserved the trailer I specifically refused the insurance. And yet it was added on the bill? Unfortunately I did not see this on the bill until too late. $10 for insurance on 2 hours of towing a small trailer seems excessive, especially when I specifically refused it. Also somewhere in the area were a bunch of screws on the road, so I had a blown tire (as well as others driving into the garage that morning.) cha-ching cha-ching! Another $34 to stick a plug into a screw hole that did not hold. Not their fault I realize, but definitely not a pleasant morning.RosaLia C.
Very good service thank youJEAN D.
The customer service was ok, but the tailer I rented had a broken light; so we got arrested by police officers and road security patrols since it's illegal to drive with such a defectuous equipment. And when I called the UHaul assistance the localisation application wouldn't work and the person I spoke to couldn't find me either even thought my specifications on my location where as precise as possible. In the end the friend I was rolling with was able to fix the wiring problem, but if it wasn't from him we would have had to either leave the trailer or stay the night in a random spot.Ian T.
Customer did not leave a comment.StÃ©phane A.
Customer did not leave a comment.david M.
Customer did not leave a comment.BRUNET D.
The truck we rented was clean and the location was very convenient for us. The guys working were very nice as well. However we did have one issue with the truck, the driver side wiper did not function. Thankfully it did not snow or rain on the weekend that we had the truck. Just wanted to mention this. ThanksAmy B.
Customer did not leave a comment.Michel F.
I reserved a trick with a dolly for boxes. There was an administrative mistake and the truck did not have the dolly I needed. I did not have a good experience.Ariel S.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.Stephane A.
Customer did not leave a comment.Henry L.
For some reason I was assigned a pickup location in Laval which is not close to my house. I found that there was a trailer at a local place in Beaconsfield and so I had them change the reservation. It worked out, but U-haul should have assigned me a closest pickup location in the first place. But satisfied altogether, thanksMark M.
Uhaul customers are very low priority to this representative, as are all others i've dealt with.ronald C.
Customer did not leave a comment.MATHIEU C.
Customer did not leave a comment.Arnaud M.
On the pickup date I realized the trailer 4x8 was going to be too small. Eventhough other trailer 6x12 was on site they weren't available... So I took the 4x8 and had to return it the next day since I leave far away. Strange now the same 6x12 trailers were available.... So the booking on line isn't really reflecting the inventory the day before.... Unfortunately it delayed my trip by one day and cost me an extra day rental.... The trailer wasn't clean; someone had open the back therefore the floor was wet. I was a little apprehended since I was moving kitchen cabinets... The Gentleman was nice hook up the trailer and made sure that everything was functional and the staff upon return was kind as well and parked this trailer on my behalf. After all it was a good experience.FRANCE D.
Customer did not leave a comment.STEPHANE R.