Customer Reviews for Certified Cleaning

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Certified Cleaning

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Thomas F. on

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Did not have the equipment that I thought I ordered online. I do not blame the dealer for this error. The dealer in fact made it right.

Lee M. on

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Open time as posted

Alan B. on

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Customer did not leave a comment.

JERRY S. on

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;dont think you can improve this drop off location.im on disability but offered to help but the gentlemen said just pull up and i will take care of it. he un-hooked the trailer and set it aside and told us to have a nice day. 3 min tops. sorry but i dont think that can b beat.great service. thanks

Robin S. on

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Cleaner vehicle and a person on site. I had to call a number on door to reach someone. I left a message on voicemail, never received a return call so called again next day. I had to meet on his schedule at this building and then he was over 15 minutes late. Also, the environment of the building was crowded and didn’t feel safe.

LINDA A. on

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Steve was very personal and professional. I was a very happy with U-Haul. Sincerely, Linda Anderson

Ronald P. on

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Great to deal with

Gary S. on

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Customer did not leave a comment.

Chris B. on

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Was charged for safe move and did not ask for it.

Richard W. on

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When I dropped the truck off on Sun. Aug. 18th it was passed business hours. Certified Cleaning was closed.

Terry S. on

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William H. on

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cheryl D. on

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John S. on

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Claire H. on

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Robert B. on

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Marcia P. on

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Make sure truck available at the location. Asked for a 17 ft truck was told they don't have one. Was told 20 would be there. Was changed without my permission to a 26 ft truck and charged for the 25 miles that I was told would be free. Not good service.

Steve H. on

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Customer did not leave a comment.

Mark G. on

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Service was professional and prompt. Second rental from this location. Continue to stride for the service we received. NO issues.

Barry P. on

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Stop telling lies. I was told that I HAD TO do a 2 day rental of the truck and tow dolly, but I would be refunded the second day charges if I dropped it off within the first 24 hours. They told me the drop off location would do the refund. I did drop off the truck and dolly within the first 24 hours. The drop of location said they just receive the equipment. I would have to call the pickup location. I tried and could not get an answer there, so I called 1-800--GO-U-HAUL. This site is for making reservations only. It refers you to a website for any other issues. After calling 3 times asking to speak to a manager at the reservations center, a guy said he could not find anything in writing to verify the refund. The contract is printed in such small print, that I could not even read it with my glasses. I told him the owner's daughter told me about the refund. The agent said, how do I know that you aren't lieing? I called the pickup location again this morning and finally got the owner. He did not have the professionalism to return my call as I had asked on his answering machine. The owner said U Haul controlled the rental contracts and he would not make any refund. As you can see, they have set up a system that gives you the run around and denies anything they said to you in person. My mistake was assuming these people were honest and would honor their word. I am sure this post will never see the light of day for anyone else to see, but if by a mistake it does...get everything in writing and ask for the contract to be in readable print and read every word of it. Better yet, take you business somewhere else!

Debbie T. on

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Ken H. on

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Celia W. on

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Ben O. on

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Michael C. on

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Chris B. on

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Melyda F. on

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robert M. on

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Christy R. on

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Hire a new person there with more manners, kindness, and understanding.

Jennifer H. on

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Justin H. on

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The dolly, appliance dolly and furniture pads were not in the truck when I went to pick it up, would like to talk to someone about the charges.

andrew H. on

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Customer did not leave a comment.