Customer Reviews for Certified Cleaning

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Certified Cleaning

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Wendy B.
Rating:

Customer did not leave a comment.

GERALD G.
Rating:

Customer did not leave a comment.

Mike H.
Rating:

I would just make sure that equipment can be checked out in a timely manor.

Laura F.
Rating:

Get the app more useer friendly and have a person conveniently available if app does not work. We were very lucky after 3:30 on a Saturday. In a very small town. Owner met us and got key from lock box for us. The truck was brand new. Very nice! Thank you!

LORI L.
Rating:

Customer did not leave a comment.

JAMES R.
Rating:

Customer did not leave a comment.

Latosha S.
Rating:

I called this location for 3 days and never made contact with anyone. I had to drive 30 miles out of my way to pick up a truck and pay the mileage for this truck and pay extra to drop my truck off at this location. I was told by U-Haul the trucks at this location were reserved however they never moved all weekend. I just don't feel like I should have to pay the extra mileage just because no one wanted to answer phone at the Washington location.

michael D.
Rating:

Was a little nervious about trying the app was really easy and just worked .

Scott J.
Rating:

Customer did not leave a comment.

Thomas G.
Rating:

Make sure the mirrors are tight. I didn't notice (and couldn't notice it) until I went to adjust it that the passenger bolt was not tight and any speed gained on the highway would throw it off (much less a bump). Other than that, it was a great experience

Christopher S.
Rating:

Customer did not leave a comment.

JACK M.
Rating:

Great dealer

Carolyn H.
Rating:

We had reserved dollies and none were available. We had to stop in the middle of loading a nd go pick them up. The guys we had loading would have moved so much faster if we had had these from the beginning ning.

WILLIAM J.
Rating:

Customer did not leave a comment.

Ronald T.
Rating:

well the first thing is to check the tires within an hour of leaving a tire blew leaving us on the side of the road for 2 hours. If I would have had a spare I could have it fixed and on our way. Roadside help was great but the wait time was not acceptable when there where way closer places to get it fix and no partial refund according to the drop off site and trying to contact U haul SUCKED both online and by phone pretty shittty deal

Cheryl A.
Rating:

Pay bfr u go and get key out of lockbox.

Robert B.
Rating:

Customer did not leave a comment.

Clifford A.
Rating:

I couldn't get anyone to answer the phone for a week so I had to rent a truck from the Dolls motel location in Vincennes, IN which meant I had to pay an extra $40.00 in mileage to get a truck in order to move and I had already spoke to the owner about getting a truck. The next phase of the move I tried Washington location again and no one was at the buisness at the time I was supposed to pick up the truck. It was a big inconvenience and cost me extra money both times I had to rent from U-Haul.

Cary W.
Rating:

N/A

Rob M.
Rating:

Customer did not leave a comment.

Divina Santiago V.
Rating:

Customer did not leave a comment.

David S.
Rating:

Customer did not leave a comment.

Julie F.
Rating:

Customer did not leave a comment.

Casey S.
Rating:

I don't where it got so messed up on my reservation but it cost me 2 hrs. I reserved my truck, online & also spoke with customer service rep. They said I had two reservations but neither were activated. I did all of the mobile early check in online, even thought I paid as well. Went to pick it up during normal business hours & a sign on door saying closed sorry for any inconvenience. Called uhaul, she assured me, my reservation was active & I needed to use the mobile check in to proceed. I couldn't proceed bc neither reservation was active.. so 2hrs later we got our truck & on the road. Prior to all of this, which this us the 2nd time I've had a pick up/ reservation mess. I only wanted a 10ft truck but none available in the area, so they told me we have a 15ft, never offered a discount paid full price for larger truck. HORRIBLE EXPERIENCE

Alisha W.
Rating:

It was a fast and easy process. I thought the service was great and the price was fair.

Tanner J.
Rating:

Nothing, the service was top notch

Joedie A.
Rating:

Customer did not leave a comment.

Timothy A.
Rating:

Customer did not leave a comment.

Gary S.
Rating:

The equipment was well maintained and clean. The equipment had been thru some battles with dings, bumps and scrapes but it was tagged and documented. The automated condition verification tool with the capability to capture initial damage with photos was very intuitive and slick to use. I appreciated the staff at the receiving location in Bloomington Illinois, (U-Haul Moving & Storage of South Veterans) and in particular Kathy and Brian as they were very helpful in setting up the vehicle arrangements and were very pleasant and fast in receiving the equipment once it was dropped off.

Melissa M.
Rating:

Customer did not leave a comment.

Bruce G.
Rating:

I call the ph # 4 times over a 6 day period and no one answered back...their clock on the door said they would be there at 8:30 am each morning to clear truck. No one was there for 4 of the 6 times I stopped at 8:20-35am...we were forced to order on line at your web site...we got an appliance dolly and did not use. Our mistake...the appointment time given over the internet was to pick up a 20 ft truck at 8:30am. Again, no one was there to release the truck to us....we were there at 8:12am and they had already left for a Cleaning job...we waited till 8:47am and then called the ph# listed on the building..they came within 7 minutes of our call...However, Steve said our pick up time was for 9am and the website told us 8:30am..so the 4 men we hired to help move (I just had shoulder surgery and cold not lift) were paid for 45 minutes to do nothing. My wife was very upset and the times given to us on the website should be the same the dealer is to be at the rental location to release the truck...Not at all happy with this rental...however, the return was easy and did not have to take pictures (I fond out the next morning I was to take and send all sorts of pictures and send in and my cheap ph does not have that function...pictures yes but cannot send to another location. I called Steve this morning about a $20 charge for this function and Steve said it was taken care of. Just park it back were I left fm, wipe out the floorboards, record the mileage (12 miles we used it for and put $10 in gas and moved the fuel gauge to 3/8 of a tank...that part was easy, thanks to Steve..

JAMES R.
Rating:

Customer did not leave a comment.

Rachel S.
Rating:

Customer did not leave a comment.

Thomas F.
Rating:

Did not have the equipment that I thought I ordered online. I do not blame the dealer for this error. The dealer in fact made it right.

Lee M.
Rating:

Open time as posted

Alan B.
Rating:

Customer did not leave a comment.

JERRY S.
Rating:

;dont think you can improve this drop off location.im on disability but offered to help but the gentlemen said just pull up and i will take care of it. he un-hooked the trailer and set it aside and told us to have a nice day. 3 min tops. sorry but i dont think that can b beat.great service. thanks

Robin S.
Rating:

Cleaner vehicle and a person on site. I had to call a number on door to reach someone. I left a message on voicemail, never received a return call so called again next day. I had to meet on his schedule at this building and then he was over 15 minutes late. Also, the environment of the building was crowded and didn't feel safe.

LINDA A.
Rating:

Steve was very personal and professional. I was a very happy with U-Haul. Sincerely, Linda Anderson

Ronald P.
Rating:

Great to deal with

Gary S.
Rating:

Customer did not leave a comment.

Chris B.
Rating:

Was charged for safe move and did not ask for it.

Richard W.
Rating:

When I dropped the truck off on Sun. Aug. 18th it was passed business hours. Certified Cleaning was closed.

Terry S.
Rating:

Customer did not leave a comment.

William H.
Rating:

Customer did not leave a comment.

cheryl D.
Rating:

Customer did not leave a comment.

John S.
Rating:

Customer did not leave a comment.

Claire H.
Rating:

Customer did not leave a comment.

Robert B.
Rating:

Customer did not leave a comment.

Marcia P.
Rating:

Make sure truck available at the location. Asked for a 17 ft truck was told they don't have one. Was told 20 would be there. Was changed without my permission to a 26 ft truck and charged for the 25 miles that I was told would be free. Not good service.

Steve H.
Rating:

Customer did not leave a comment.

Mark G.
Rating:

Service was professional and prompt. Second rental from this location. Continue to stride for the service we received. NO issues.

Barry P.
Rating:

Stop telling lies. I was told that I HAD TO do a 2 day rental of the truck and tow dolly, but I would be refunded the second day charges if I dropped it off within the first 24 hours. They told me the drop off location would do the refund. I did drop off the truck and dolly within the first 24 hours. The drop of location said they just receive the equipment. I would have to call the pickup location. I tried and could not get an answer there, so I called 1-800--GO-U-HAUL. This site is for making reservations only. It refers you to a website for any other issues. After calling 3 times asking to speak to a manager at the reservations center, a guy said he could not find anything in writing to verify the refund. The contract is printed in such small print, that I could not even read it with my glasses. I told him the owner's daughter told me about the refund. The agent said, how do I know that you aren't lieing? I called the pickup location again this morning and finally got the owner. He did not have the professionalism to return my call as I had asked on his answering machine. The owner said U Haul controlled the rental contracts and he would not make any refund. As you can see, they have set up a system that gives you the run around and denies anything they said to you in person. My mistake was assuming these people were honest and would honor their word. I am sure this post will never see the light of day for anyone else to see, but if by a mistake it does...get everything in writing and ask for the contract to be in readable print and read every word of it. Better yet, take you business somewhere else!

Debbie T.
Rating:

Customer did not leave a comment.

Ken H.
Rating:

Customer did not leave a comment.

Celia W.
Rating:

Customer did not leave a comment.

Ben O.
Rating:

Customer did not leave a comment.

Michael C.
Rating:

Customer did not leave a comment.

Chris B.
Rating:

Customer did not leave a comment.

Melyda F.
Rating:

Customer did not leave a comment.

robert M.
Rating:

Customer did not leave a comment.

Christy R.
Rating:

Hire a new person there with more manners, kindness, and understanding.

Jennifer H.
Rating:

Customer did not leave a comment.

Justin H.
Rating:

The dolly, appliance dolly and furniture pads were not in the truck when I went to pick it up, would like to talk to someone about the charges.

andrew H.
Rating:

The man informed me that I had 930 miles to get to my destination(not to mention I had to go a total of 40 miles out of my way just to pick up my haul and get it back to my house). Upon arrival to the drop off location the uhaul employee informed me that I had went over my mileage. I was only at 827. So the uhaul dealer in Washington, Indiana completely miss informed me. Also upon arrival for both times I have used uhaul the drop off has been a pain. Although Tate who helped me was very helpful. I believe I will be going with a different rental truck company in the future.

Allen T.
Rating:

Customer did not leave a comment.

john B.
Rating:

Customer did not leave a comment.

Cindy B.
Rating:

Customer did not leave a comment.

larry S.
Rating:

The overall experience, the only problem I had was at the drop off. The parking lot was completely full, I pulled in a parked behind another truck which was actually on the sidewalk. There was a note at the key drop off that if the truck was not legally parked there was a $30 fine. The drop office wasn't open, so I called the phone number on the door and left my number for them to call back, but no one ever called. I had to leave the truck where I parked and hoped it was ok. I feel like someone should have called me back.

MARK C.
Rating:

No one was at work at noon when I dropped it off. Sign said back at noon. A person from across the street told me where to leave the trailer. It was a little odd.

Jeannine R.
Rating:

Customer did not leave a comment.

Brian S.
Rating:

Keep up the good work!!

dorothy F.
Rating:

Customer did not leave a comment.

madonna L.
Rating:

Customer did not leave a comment.

David F.
Rating:

Customer did not leave a comment.

Mark G.
Rating:

Customer did not leave a comment.

Joshua S.
Rating:

Customer did not leave a comment.

Kristen B.
Rating:

Customer did not leave a comment.

Lawrence M.
Rating:

Complaint is not with this location. My complaint is that uhaul changed my pick up location because the original didn't have the size truck I requested. Well have someone drive the damn truck to the location I requested it from! Don't inconvenience your customer!!! I had to drive an xtra 30-40 miles and over an hour due to heavy traffic!!! I as the consumer shouldn't have to make the exception! I was never offered a military rate and I know uhaul has offered it in the past! I will never use uhaul services ever again and will ensure that anybody asking me about uhaul I'll tell them not to use uhaul either!

MICHAEL C.
Rating:

Customer did not leave a comment.

Eliza S.
Rating:

Customer did not leave a comment.

Alva G.
Rating:

Customer did not leave a comment.

Jeff S.
Rating:

Customer did not leave a comment.

Nick M.
Rating:

Honestly the customer service I had was wonderful. Steve Clifton was very friendly and helpful. Came and opened shop on a Saturday so I could move. I recommend everyone to him. Fantastic guy for sure.

Randy M.
Rating:

The only complaint I have is that according to my bank account, I was charged 2 times for the same service. I can't see why this should happen. There was no damage or abuse on my part. I don't believe it appropriate to charge my account a double fee.

leah P.
Rating:

Customer did not leave a comment.

Patricia W.
Rating:

Had a great experience, which I always do with U-Haul. I had to postpone my travel date for a week and they were very helpful. I never hesitate to use U-Haul !!

Rebecca B.
Rating:

Customer did not leave a comment.

Linda N.
Rating:

Customer did not leave a comment.

Terry W.
Rating:

I was only disappointed in the fact that I was billed an extra day that I felt had been discussed & had thought even after that conversation that I wud only be billed for 2 days instead of 3. That kind of sticks in my crawl that it ended how it did

Wayne R.
Rating:

Customer did not leave a comment.

David T.
Rating:

Customer did not leave a comment.

Dean C.
Rating:

The main problem I have with U Haul in general is reserving a vehicle. It usually gets given away before I get to it, sometimes only a couple hours. Perhaps the system can be paralled with return system and kept with local dealer control. Would be happy to work with the company to determine the feasibility of this. As is now, if you want it get it immediately on day you need it and avoid the reserve dilemma.

sue W.
Rating:

Very fast to unhook trailer for me.. Very friendly.

DENNIS P.
Rating:

Customer did not leave a comment.

Betty O.
Rating:

Customer did not leave a comment.

Michael T.
Rating:

Customer did not leave a comment.

Matt M.
Rating:

Customer did not leave a comment.

Aaron A.
Rating:

There was a dolly and blankets in the uhaul. I didn't ask for a dolly or blankets, it just took up place. Can't move it out of the way or I will be charged for using them. I was a little upset about that.

steve C.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top